Avaya Octel 50 Installation Manual page 213

Testing and Troubleshooting the Octel 50 System
Call Screening Reject
Test:
In a test mailbox, activate the call screening
feature. Call the Octel 50 system and dial the
mailbox number.
Answer the mailbox's extension when it rings
and press <1> at the call screening prompt to
reject the call.
Call Screening Reroute
Test:
In a test mailbox, activate the call screening
feature. Call the Octel 50 system and dial the
mailbox number.
Answer the mailbox's extension when it rings
and press <*> at the call screening prompt to
transfer the call, then enter the new destination
mailbox number.
Call Handling
Call Blocking
Test:
In a test mailbox, set the No Answer/Call
Blocking feature to Default on the Subscriber
Settings dialog box.
From a non-integrated station set, call into the
Octel 50 system and dial the mailbox number.
O 50 I G
CTEL NSTALLATION UIDE
Expected Outcome:
Verify the system voices to the caller, "Please speak
your name at the tone so I may say who is calling."
Verify the system voices to the caller, "I'm sorry, there
is no answer at that extension. To try another
extension, press <1>. To leave a voice message, press
<2>. To be transferred to our receptionist, press <3>.
If this test fails, see the "Call screening does not work"
section of the Octel 50 Troubleshooting Table for
possible resolutions.
Expected Outcome:
Verify the system voices to the caller, "Please speak
your name at the tone so I may say who is calling."
Verify the caller is connected to the new destination
mailbox.
If this test fails, see the "Call screening does not work"
section of the Octel 50 Troubleshooting Table for
possible resolutions.
This section tests to verify call handling options are voiced
and work properly for subscriber mailboxes.
Expected Outcome:
Verify the call is transferred to voice mail and you hear
the personal greeting recorded for the mailbox.
If this test fails, see the "Call handling does not work"
section of the Octel 50 Troubleshooting Table for
possible resolutions.
Octel 50 Installation Test Plan
13-11