Using The Octel 50 System Troubleshooting Table; Octel 50 System Troubleshooting Table - Avaya Octel 50 Installation Manual

Testing and Troubleshooting the Octel 50 System

Using the Octel 50 System Troubleshooting Table

If you encounter a problem with the Octel 50 system, use this table for possible
resolutions before contacting an authorized representative. By following these Octel 50
Troubleshooting Table guidelines, you may be able to independently solve the problem or,
if not, at least gather information an authorized representative can use to more effectively
assist you.
For easy reference, this troubleshooting table lists problem areas and their possible
resolutions alphabetically. Note that some problem areas are very broad and have
subtopics listed below the main heading. For example, if you encounter a problem where
subscribers cannot log into their mailboxes, look under Mailboxes are not functioning
properly to locate the subtopic Cannot log into a mailbox .
When you encounter a problem with Octel 50, be sure the DIGRAB and DEBUG features
are enabled from the Command Line interface. These parameters instruct the Octel 50
system to log errors and digit strings in the system log files. This information helps
authorized representatives solve the problems you encounter.

Octel 50 System Troubleshooting Table

Auto forwarding does not work
Call analysis does not work
O 50 I G
CTEL NSTALLATION UIDE
Using the Octel 50 System Troubleshooting Table
Resolution Possibilities:
Mailbox Entry dialog box:
•
Verify the Auto forwarding active option is enabled on the Auto
Forwarding dialog box for the mailbox.
•
Verify the Delay field on the Auto Forwarding dialog box is set to
3 minutes or greater value. Allow enough time for the caller to
review and/or rerecord the message.
System Setup parameters:
•
Verify at least one port is enabled for outbound calls under
Channel Specific in System Setup.
Resolution Possibilities:
•
Re-run the Call Analysis utility. Be sure to delete the existing
tone table before you run Call Analysis. For more information on
running the Call Analysis utility, see the topic, "Running Call
Analysis," in Chapter 9, "Defining Phone System Signals."
•
If you re-run Call Analysis and problems persist, contact a
technical support representative for information on using
Advanced Call Analysis.
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