Troubleshoot The Isp Connection; Check The Wan Ip Address - NETGEAR ProSafe FVS336Gv2 Reference Manual

ProSAFE Dual WAN Gigabit WAN SSL VPN Firewall FVS336Gv2
• If the computer is configured correctly but still not working, ensure that the VPN firewall is
connected and turned on. Connect to the web management interface and check the VPN
firewall's settings. If you cannot connect to the VPN firewall, see
Management Interface
• If the VPN firewall is configured correctly, check your Internet connection (for example,
your modem or router) to make sure that it is working correctly.

Troubleshoot the ISP Connection

If your VPN firewall is unable to access the Internet, first determine whether the VPN firewall
is able to obtain a WAN IP address from the ISP. Unless you were assigned a static IP
address, your VPN firewall requests an IP address from the ISP. You can determine whether
the request was successful using the web management interface.
The following sections provide information about troubleshooting the ISP connection:
•

Check the WAN IP Address

• Force Your Modem or Router to Recognize the VPN Firewall
• Other ISP Troubleshooting Suggestions
Check the WAN IP Address
If your VPN firewall is unable to access the Internet, check if the VPN firewall has a WAN
IPv4 or IPv6 address.

To check the WAN IP address:
1. On your computer, launch an Internet browser.
2. In the address field of your browser, enter the IP address that was assigned to the VPN
firewall during the installation process.
The VPN firewall factory default IP address is 192.168.1.1.
The NETGEAR Configuration Manager Login screen displays.
3. In the Username field, type your user name and in the Password / Passcode field, type
your password.
For the default administrative account, the default user name is admin and the default
password is password.
4. If you changed the default domain or were assigned a domain, from the Domain menu,
select the domain.
If you did not change the domain or were not assigned a domain, leave the menu
selection at geardomain.
5. Click the Login button.
The Router Status screen displays.
6. Select Network Configuration > WAN Settings > WAN Setup.
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Diagnostics and Troubleshooting
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Troubleshoot the Web