Spool Error; Networking Problems - Xerox WorkCentre PE120 Service Manual

Troubleshooting

7.8.3 SPOOL Error

Simultaneous Peripheral Operations Online (SPOOL) is the process Windows uses to manage print jobs. Jobs are processed
and then stored on the hard disk until the printer is ready to accept them.
1.
Insufficient space on the hard disk in the directory assigned for the basic spool.
a.
Delete any unnecessary files to provide more space for spool storage.
2. If previous printing errors were not solved.
a.
There may be files from previous failed print jobs on the hard disk with the name in the form '*.jnl'. Delete these files
and reboot Windows to restart the printer.
3.
There may be a conflict with other drivers or programs.
a. Shut down all other programs except the current one, if possible.
4.
When an application program or the printer driver is damaged.
a.
Delete the printer driver completely and reinstall it.
5. When some files related to the OS are damaged or virus infected.
a.
After rebooting the computer, check for viruses, restore the damaged files and reinstall the application program which
is not working properly.
6.
Computer memory is insufficient to support printing.
a. Add up more memory to the PC.
How to delete the data in the spool manager.
In the spool manager, the installed drivers and the list of the documents waiting to be printed are shown. Select the document
to be deleted and check delete in the menu.
If the job you are deleting is the current job any job data that has already been transferred to the printer's memory will still be
printed. If there is a problem with the printer (out of toner, offline, out of paper, etc.) the job may take a long time to delete as
it must wait for a time out.

7.9 Networking Problems

See the User Guide.
7-22 WorkCentre PE 120/120i