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PHASER 3200MFP WORKCENTRE PE220 SERVICE MANUAL 708P88744 04/07...
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Xerox service documentation is intended for use by certified, product trained service per- sonnel only. Xerox does not warrant or represent that it will notify or provide to such customer any future change to this documentation. Customer performed service of equipment, or modules, components or parts of such equipment may affect whether Xerox is responsible to fix machine defects under the warranty offered by Xerox with respect to such equipment.
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2. Repair Analysis Procedures Section Contents ........................3. Image Quality Section Contents ........................4. Repairs/Adjustments Section Contents ........................5. Parts List Section Contents ........................6. General Procedures/Information Section Contents ........................7. Wiring Data Section Contents ........................Phaser 3200MFP / Workcentre PE220 04/07...
Introduction How To Use This Manual Differentiating Between Machine Variants The Phaser 3200MFP/B and 3200MFP/N will be identified in this manual by the identifier Phaser 3200. The Workcentre PE220 will be identified in this manual by the identifier Workcentre PE220.
If the liquid gets into the mouth or is swallowed, see a doctor imme- diately. 2. Please keep toner cartridges away from children. The toner contained in the toner cartridge may be harmful.Contact a doctor if swallowed. 04/07 Phaser 3200MFP / Workcentre PE220...
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Take care not to cut or damage the power cable or plugs when moving the machine. 9. Use caution during thunder or lightning storms. Xerox recommends that this machine be dis- connected from the power source when such weather conditions are expected. Do not touch the machine or the power cord if it is still connected to the wall socket in these weather condi- tions.
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Assembly / Disassembly Precautions Replace parts carefully. Always use Xerox parts. Take care to note the exact location of parts and also cable routing before dismantling any part of the machine. Ensure all parts and cables are re- placed correctly.
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Ensure no power is applied to the chassis or circuit, and observe all other safety precautions. 1. Immediately before handling a semiconductor component or semiconductor-equipped assembly, drain off any electrostatic charge on your body by touching a known earth ground. Phaser 3200MFP / Workcentre PE220 04/07...
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4. Dispose of used batteries according to the manufacturers instructions. Toner Cartridge Service Only toner cartridges supplied by Xerox should be used. Printing defects or set damage caused by the use of non-approved print cartridges or un-licensed toner refills are not covered by the guar- antee.
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Standard of guarantee for consumable parts. Please refer to User Manual or Instructions. Identifying a refilled cartridge One way security screws are used in the manufacture of the cartridge – check if these are dam- aged. Phaser 3200MFP / Workcentre PE220 04/07...
(equipment and materials) at customer locations. II. Scope Xerox Corporation and subsidiaries worldwide. III. Objective To enable prompt resolution of health and safety incidents involving Xerox products and to ensure Xerox regulatory compliance. IV. Definitions Incident: An event or condition occurring in a customer account that has resulted in injury, illness or prop- erty damage.
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Fund all field retrofits. 1. Field Service Operations shall: a. Preserve the Xerox product involved and the scene of the incident inclusive of any associ- ated equipment located in the vicinity of the incident. b. Return any affected equipment/part(s) to the location designated by Xerox EH&S and/or the Business Division.
4. If available, check the machine service log book for any previous actions that may be relevant to the call. 5. Review any defective print or copy samples. 6. Perform 1 Initial Checks RAP. Phaser 3200MFP / Workcentre PE220 04/07...
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Remove and destroy any copies of test patterns. • Complete the machine service log book, refer to GP 12 Service Log. • Ensure the machine and service area are clean before leaving the customer premises. • Provide customer training if required. 04/07 Phaser 3200MFP / Workcentre PE220...
Unable to initialize the new print cartridge. LSU error [Hsync Error] Tech mode/laser failure or power loss. LSU error [LSU Error] User mode/laser failure or power loss. Toner low [Toner Low] Toner low warning. Phaser 3200MFP / Workcentre PE220 04/07...
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Print a test pattern, --> Check the status of the consumables, Enter Tech mode, 4. Check the CRU print count. If necessary, install a new toner car- tridge, PL 1.0 (Workcentre PE220) / PL1.1 (Phaser 3200). 04/07 Phaser 3200MFP / Workcentre PE220...
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1. Use only paper which is of a suitable quality, weight and size. Check the user guide. 4. Check the overall condition of the machine 1. Clean the Paper Transport areas. Any rollers with dirt surfaces should be cleaned or replaced. Phaser 3200MFP / Workcentre PE220 04/07...
(Phaser 3200) 4. Check the solenoid by using Engine Test 4. Check and install a new solenoid if neces- Mode, GP 6 - Pick up Test. sary: PL 6.0 (Workcentre PE220) PL 6.1 (Phaser 3200) 04/07 Phaser 3200MFP / Workcentre PE220...
(Workcentre PE220) PL 6.1 (Phaser 3200) 3.Paper is jammed in front of or inside the 3. Check and install a new SMPS if neces- fuser. sary: PL 1.0 (Workcentre PE220) PL 1.1 (Phaser 3200) 04/07 Phaser 3200MFP / Workcentre PE220...
PL 7.1 (Phaser 3200) Clean and check the parts as necessary: • Pressure roller PL 7.0 (Workcentre PE220) PL 7.1 (Phaser 3200) • Main Frame Assembly PL 8.0 (Workcentre PE220) PL 8.1 (Phaser 3200) Phaser 3200MFP / Workcentre PE220 04/07...
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(Workcentre PE220) • It occurs when the Heat-Roller or Pressure- PL 7.1 (Phaser 3200). Roller is seriously contaminated. Check and install a new fuser if necessary: PL 7.0 (Workcentre PE220) PL 7.1 (Phaser 3200). 2-10 04/07 Phaser 3200MFP / Workcentre PE220...
3. Solenoid malfunction (the solenoid does 3. Check and install a new solenoid if neces- not work properly): Perform Engine Test sary: Mode, GP 6 - Pick up Test. PL 6.0 (Workcentre PE220) PL 6.1 (Phaser 3200) Phaser 3200MFP / Workcentre PE220 04/07 2-11...
Refer to the User Guide. 2. Paper curl. 2. Remove the paper while turning the OPC Drum against the feed direction. Turn the paper over. Recommend the use of good quality ‘long grain’ paper. Phaser 3200MFP / Workcentre PE220 04/07 2-13...
2. Check if there is an audible clicking sound 2. Check and install new parts as necessary: when a key is pressed. • OPE assembly, PL 5.0 • Main PBA PL 1.0 (Workcentre PE220) PL 1.1 (Phaser 3200). 2-14 04/07 Phaser 3200MFP / Workcentre PE220...
1. Check the operation using Engine Test Mode, Check and install new parts as necessary: • Main drive assembly, PL 8.0 (Workcentre PE220) PL 8.1 (Phaser 3200) • Main PBA PL 1.0 (Workcentre PE220) PL 1.1 (Phaser 3200) 2-20 04/07 Phaser 3200MFP / Workcentre PE220...
3. The OPE unit display does not come on 3. Check and install a new Main PBA if neces- and no start up sounds are heard. sary: PL 1.0 (Workcentre PE220) PL 1.1 (Phaser 3200) Phaser 3200MFP / Workcentre PE220 04/07 2-21...
4. Check if the connection between PC and printer port is correct. Uninstall the driver, then re-install new drivers. Refer to Xerox.com. Ask the customer to check the BIOS of the PC to ensure that there are no IRQ conflicts and to check that the input/out- put range is 0378.
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If not solved, double- click the printer in my computer. If the regular fonts are not printing again, the cable must be defective. Replace the cable with new one. Phaser 3200MFP / Workcentre PE220 04/07 2-23...
(The printing job sometimes stops or due to sary files to secure enough space of the hard insufficient virtual memory, but it actually disk and start printing job again. comes from the insufficient space of the hard disk.) 2-24 04/07 Phaser 3200MFP / Workcentre PE220...
If there is a problem with the machine (out of toner, off-line, out of paper etc.) the job may take a long time to delete as it must wait for a time out. Phaser 3200MFP / Workcentre PE220 04/07 2-25...
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3. Check that the destination fax machine can 3. Check and install a new LIU PBA: receive forwarded faxes by using a different PL 1.0 (Workcentre PE220) sending fax machine (preferably from the PL 1.1 (Phaser 3200) same wall socket). 2-28 04/07 Phaser 3200MFP / Workcentre PE220...
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2. Check and install new parts as necessary: (if possible connected to the same wall • LIU PBA socket) PL 1.0 (Workcentre PE220) PL 1.1 (Phaser 3200) • Main PBA PL 1.0 (Workcentre PE220) PL 1.1 (Phaser 3200) Phaser 3200MFP / Workcentre PE220 04/07 2-29...
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MODE, reset it to the FAX MODE. 2. Check and install new parts as necessary: • LIU PBA PL 1.0 (Workcentre PE220) PL 1.1 (Phaser 3200) • Main PBA PL 1.0 (Workcentre PE220) PL 1.1 (Phaser 3200) 2-30 04/07 Phaser 3200MFP / Workcentre PE220...
Check and install new parts as necessary, 2. Check the Motor Driver on Driver PBA. 2. Check and install new parts as necessary: • Main PBA PL 1.0 (Workcentre PE220) PL 1.1 (Phaser 3200) and • ADF PBA, Phaser 3200MFP / Workcentre PE220 04/07 2-31...
2. Use TECH mode, 4, to carry out a 2. If the CIS waveform form is abnormal, shading test and examine the waveform print- check and install a new CIS, PL 4 if neces- out. sary. 2-32 04/07 Phaser 3200MFP / Workcentre PE220...
4. Check if the connection between PC and printer port is correct. Uninstall the driver, then re-install new drivers. Refer to Xerox.com. Ask the customer to check the BIOS of the PC to ensure that there are no IRQ conflicts and to check that the input/out- put range is 0378.
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If not solved, double-click the printer in my computer. If the regular fonts are not printed this time the cable must be defective so replace the cable with new one. Phaser 3200MFP / Workcentre PE220 04/07 2-35...
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2. Printer Driver Error. 2. Ensure that the correct driver is loaded. Use the driver supplied on the CD or down- loaded from the Xerox.com. DO NOT use the Microsoft driver supplied with the Windows operating system. If the machine is a GDI...
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IQ 15 Blank Page Print Out (1) ....................3-17 IQ 16 Blank Page Print Out (2) ....................3-18 IQ 17 Misregistration ......................3-19 IQ 18 Printed Vertical Lines Not Straight ................3-20 IQ 19 Blurred Image ....................... 3-21 Phaser 3200MFP / Workcentre PE220 04/07...
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Page 1 of 2 APPENDIX A: Health & Safety Incident Report Involving a Xerox Product Customer Identification Customer Name: Name of Customer Contact Person: Telephone : Address: E-mail: Fax : Customer Service Engineer Identification Employee : Pager : Name: Phone :...
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E-Mail: Mailing Address: Date Report Submitted: Instructions: E-mail or fax this completed form to EH&S: For incidents in Xerox Europe and Developing Markets East (Middle East, Africa, India, China, and Hong Kong) please e-mail: Elaine.Grange@xerox.com or fax: +44 (0) 1707 35 3914 [intelnet 8*668 3914]...
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