Operating System And Application Problems; Common Windows Problems; Spool Error - Xerox WorkCentre 3210 Service Manual

General Troubleshooting

Operating System and Application Problems

Common Windows Problems

SPOOL Error

How to Delete the Data in the SPOOL Manager
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The following messages may appear under various conditions.
Condition
General Protection Fault
Exception OE
Spool32
Illegal Operation
Fail to print
A printer time-out error
occurred
Simultaneous Peripheral Operations Online (SPOOL) is the process Windows
uses to manage print jobs. Jobs are processed and then stored on the hard
disk until the printer is ready to accept them.
1. Insufficient disk space on the hard disk in the directory assigned for the
basic spool. Delete any unnecessary files to provide more disk space for
spool storage.
2. If previous printing errors were not solved. There may be files from
previous failed print jobs on the hard disk with the name in the form "*.jnl".
Delete these files and reboot Windows to restart the printer.
3. There may be a conflict with other drivers or programs. Shut down all
other programs except the current one, if possible.
4. When an application program or the printer driver is damaged. After
rebooting the computer, check for viruses, restore the damaged files and
reinstall the application program which is not working properly.
5. Computer memory is insufficient to support printing. Add more memory to
the PC.
In the SPOOL Manager, the installed drivers and the list of documents waiting
to be printed are shown. Select the document to be deleted and click Delete in
the menu.
If the job you are deleting is the current job, any data that has already been
transferred to the printer's memory will still be printed. If there is a problem
with the printer (out of toner, out of paper, etc...), the job may take a long time
to delete as it must wait for a time out.
WorkCentre 3210/3220 Multifunction Printer Service Manual
Solutions
Close all other applications, reboot Windows, and try
printing again.
Wait until the printer finishes the print job. If the
message appears in Standby mode or after printing has
been completed, check the cable connection and/or
whether an error has occurred.