When To Use The Diagnostics - Digital Equipment Digital Server 3220 Series System Reference Manual

•
Run the SCSI or RAID configuration if you have problems after connecting
devices.
Refer to Chapter 2, "Server Software and Utilities," for additional information.
•
Contact DIGITAL Services for software or hardware related problems.

When to Use the Diagnostics

The diagnostic software is a versatile diagnostic tool that can be used to verify proper
hardware installation and isolate intermittent problems that are not detected by the
Power-On Self Test (POST). You should run the diagnostic software in the following
situations:
•
The server fails to boot or load the operating system software.
•
The server fails to boot or load the operating system software after you add
additional hardware such as more memory, additional processors, additional
SCSI devices, or expansion boards.
•
The operating system hangs repeatedly and no changes have been recently
added to the software such as service packs or a new application.
•
You suspect a server hardware failure.
•
You want to validate server operation.
•
An intermittent hardware problem exists.
NOTE:
If you need to return a failed component, pack it in
its original container and return it to DIGITAL for service.
If you are a self-maintenance customer, call your authorized
DIGITAL service provider for assistance and
recommendations. Refer to the "Service Information" area
on the Quick Launch CD-ROM for the phone numbers in
your area or to the Warranty and Service Information
Booklet supplied with your DIGITAL Server documentation.
Troubleshooting
13-3