Disk Drive Troubleshooting - Digital Equipment Digital Server 3220 Series System Reference Manual

Problem
No response to
keyboard
commands.
No response to
mouse
commands.
Server operates
correctly but
application
software does not.

Disk Drive Troubleshooting

Problem
Possible Cause
Keyboard might be password
protected by a local or remote
control program.
Keyboard is not connected.
Keyboard is connected to the
mouse port.
Keyboard failed.
Mouse might be password
protected by a local or remote
control program.
Mouse is not connected.
Mouse is connected to the
keyboard port.
Mouse driver not installed
Mouse trackball dirty.
Mouse failed.
Application software installed
incorrectly.
Having external cache enabled
causes conflict with application
software.
Possible Cause
Action
Enter the keyboard password.
Power down the server and connect the
keyboard.
Power down the server and connect the
keyboard to the keyboard port.
Replace keyboard or contact your
authorized service provider.
Enter the keyboard and mouse password.
Power down the server and connect the
mouse.
Power down the server and connect the
mouse to the mouse port.
Install the appropriate mouse driver.
Clean trackball.
Replace mouse or contact your authorized
service provider.
Refer to your application software
documentation.
Run the BIOS Setup utility and disable
external cache. Refer to Chapter 2 and
Appendix C.
Action
Troubleshooting
13-9