1. Manuals
  2. Brands
  3. Digital Equipment Manuals
  4. Server
  5. 3300R
  6. Service manual

Digital Equipment 3300R Service Manual

Digital server
Hide thumbs
Table of Contents

Advertisement

Quick Links

Download this manual
Server 3300/3300R
DIGITAL
Service Guide
Part Number: ER−K7FWW−SG. A01
February 1998
This guide describes diagnostics used in troubleshooting system failures, as well as the
procedures for replacing field-replaceable units (FRUs).
Digital Equipment Corporation
Maynard, Massachusetts

Advertisement

Table of Contents
loading

Related Manuals for Digital Equipment 3300R

Summary of Contents for Digital Equipment 3300R

  • Page 1 Server 3300/3300R DIGITAL Service Guide Part Number: ER−K7FWW−SG. A01 February 1998 This guide describes diagnostics used in troubleshooting system failures, as well as the procedures for replacing field-replaceable units (FRUs). Digital Equipment Corporation Maynard, Massachusetts...
  • Page 2 February 1998 Digital Equipment Corporation makes no representations that the use of its products in the manner described in this publication will not infringe on existing or future patent rights, nor do the descriptions contained in this publication imply the granting of licenses to make, use, or sell equipment or software in accordance with the description.

  • Page 3: Table Of Contents

    Table of Contents 1 Troubleshooting Strategy Questions to Consider ..................... 1–1 Problem Categories....................1–2 Service Tools and Utilities..................1–10 Information Services..................... 1–12 2 Power-Up Diagnostics and Display Interpreting Error Beep Codes ................2–2 Power-Up Display....................2–5 AlphaBIOS Firmware................2–8 Console Event Log................... 2–9 Mass Storage Problems ..................
  • Page 4 3 Running System Diagnostics Command Summary ....................3–2 Command Reference ....................3–3 test........................3–3 sys_exer......................3–6 cat el and more el..................... 3–8 memexer......................3–9 net -s.......................3–12 net -ic ......................3–13 kill and kill_diags ...................3–14 show_status.....................3–15 4 Server Management Console Operating the System Remotely................4–2 First-Time Setup.....................
  • Page 5 set wdt ......................4–17 status......................4–18 RMC Troubleshooting Tips................... 4–19 5 Error Log Analysis Fault Detection and Reporting ................5–2 Machine Checks/Interrupts ..................5–3 Processor Machine Check (SCB: 670).............. 5–3 System Machine Check (SCB: 660) ..............5–4 Processor-Detected Correctable Errors (SCB: 630) .......... 5–4 System-Detected Nonfatal Error (SCB: 620) ............
  • Page 6 Setting Up a Serial Terminal to Run the AlphaBIOS Console and the ECU ..6–39 Using a VGA Controller Other Than the Standard On-Board VGA....6–40 7 FRU Removal and Replacement DIGITAL Server 3300/3300R FRUs............... 7–1 Removal and Replacement ..................7–5 Accessing FRUs, Pedestal Systems ..............7–5 Accessing FRUs, Rackmount Systems .............
  • Page 7 Figure 2-5 Control Panel LEDs................2–17 Figure 3-1 Memory Layout .................. 3–11 Figure 4-1 Remote Management Console Block Diagram........4–2 Figure 6-1 System Architecture: DIGITAL Server 3300/3300R Systems ....6–2 Figure 6-2 Device Name Convention ..............6–8 Figure 6-3 Motherboard Connectors..............6–16 Figure 6-4 EISA and ISA Boards .................
  • Page 8 Table 3-1 Summary of Diagnostic and Related Commands........3–2 Table 4-1 Dial and Alert String Elements ............. 4–6 Table 4-2 RMC Troubleshooting .................4–19 Table 5-1 DIGITAL Server 3300/3300R Fault Detection and Correction....5–2 Table 6-1 Environment Variables Set During System Configuration....6–11 viii...
  • Page 9 Table 6-3 Summary of Procedure for Configuring ISA Options ......6–22 Table 6-4 Serial Line Keyboard Commands............6–40 Table 7-1 DIGITAL Server 3300/3300R FRUs ............. 7–2 Table 7-2 Power Cord Order Numbers (Pedestal Systems)........7–13 Table 7-3 Power Cord Order Numbers (Rackmount Systems) ......7–13...
  • Page 10 Intended Audience This guide describes the procedures and tests used to service Server 3300/3300R DIGITAL systems and is intended for use by Digital Equipment Corporation service personnel and qualified self-maintenance customers. The material is presented as follows: • Chapter 1, Troubleshooting Strategy, describes the troubleshooting strategy for Server 3300/3300R systems.
  • Page 11 The following table lists the documentation kits and related documentation fo DIGITAL Server 3300/3300R systems. Server 3300/3300R Documentation DIGITAL Title Order Number QC–06EAC–H8 Server 3300/3300R System Information Kit DIGITAL ER–K7FWW–UA Server 3300/3300R User's Guide DIGITAL ER–K7FWW–IM Server 3300/3300R Basic Installation DIGITAL QA–5XGAA–GZ...

  • Page 12: Troubleshooting Strategy

    VGA terminal and ROM-based diagnostics (RBDs). If the operating system is running, use the operating system environment diagnostic tools, such as the DEC VET exerciser. DIGITAL Server 3300/3300R 1–1...

  • Page 13: Problem Categories

    • Power problems (Table 1-1) • No access to console mode (Table 1-2) • Console-reported failures (Table 1-3) • Boot failures (Table 1-4) • Operating system-reported failures (Table 1-5) 1–2 DIGITAL Server 3300/3300R...

  • Page 14: Table 1-1 Power Problems

    Enter the remote management console and query system status/alerts (using the status command) for an indication of fan failure or overtemperature condition. Refer to Chapter 4 for instructions. DIGITAL Server 3300/3300R 1–3...

  • Page 15: Table 1-2 Problems Getting To Console Mode

    If console is set to serial, the power-up screen is routed to the COM1 serial communication port and cannot be viewed from the VGA monitor (see “Console Port Configurations” in Chapter 6). Continued on next page 1–4 DIGITAL Server 3300/3300R...
  • Page 16 “In” position. The NVRAM script will not be executed when powering up or resetting the system with the Halt button depressed. For certain situations, power up using the fail-safe loader (Chapter 2) to load new console firmware from a diskette. DIGITAL Server 3300/3300R 1–5...

  • Page 17: Table 1-3 Problems Reported By The Console

    Chapter 2 to determine the problem. with EISA devices. • PCI devices are missing from Use the “PCI Bus Problems” troubleshooting tables the show config display. in Chapter 2 to determine the problem.. Continued on next page 1–6 DIGITAL Server 3300/3300R...
  • Page 18 Use the “EISA Bus Problems” troubleshooting log indicates problems with EISA table in Chapter 2 to determine the problem. devices. EISA devices are missing from the Run the ROM-based diagnostic (RBD) tests show config display. (Chapter 3) to verify the problem. DIGITAL Server 3300/3300R 1–7...

  • Page 19: Table 1-4 Boot Problems

    Options” in Chapter 6). From the AlphaBIOS console, examine the Auto Start and Auto Start Count CMOS Setup Menu Options. Device does not boot. Run the device tests (Chapter 3) to check that the boot device is operating. 1–8 DIGITAL Server 3300/3300R...

  • Page 20: Table 1-5 Problems Detected By The Operating System

    COM1 serial communiction port and cannot be viewed from the VGA monitor If you are using a VGA monitor, set the console environment variable to graphics (set console graphics). See Table 1-3. DIGITAL Server 3300/3300R 1–9...

  • Page 21: Service Tools And Utilities

    The loopback tests are a subset of the ROM-based diagnostics. Recommended Use: Use loopback tests to isolate problems with the COM2 serial port, the parallel port, and Ethernet controllers. Refer to Chapter 3 for instructions on performing loopback tests. 1–10 DIGITAL Server 3300/3300R...
  • Page 22 Recommended Use: Use DEC VET as part of acceptance testing to ensure that the CPU, memory, disk, tape, file system, and network are interacting properly. Also use DEC VET to stress test the user's environment and configuration by simulating system operation under heavy loads to diagnose intermittent system failures. DIGITAL Server 3300/3300R 1–11...

  • Page 23: Information Services

    Server systems. Systems are shipped with an ECU kit, which includes the ECU license. Customers who already have the ECU and license, but need the latest ECU revision (a minimum revision of 1.10 for Server 3300/3300R systems), can order a separate DIGITAL kit. Call 1-800- to order.
  • Page 24 Components of DIGITAL Assisted Services include: DIGITAL • Spare parts and kits • Diagnostics and service information/documentation • Tools and test equipment • Parts repair services, including field change orders DIGITAL Server 3300/3300R 1–13...

  • Page 25: Power-Up Diagnostics And Display

    Troubleshooting PCI bus problems indicated at power-up or PCI devices missing from the show config display • Troubleshooting EISA bus problems indicated at power-up or EISA devices missing from the show config display • Use of the fail-safe loader • The power-up sequence • Firmware power-up diagnostics DIGITAL Server 3300/3300R 2–1...

  • Page 26: Interpreting Error Beep Codes

    The beep codes are the primary diagnostic tool for troubleshooting problems when console mode cannot be accessed. Refer to Table 2-1 for information on interpreting error beep codes. 2–2 DIGITAL Server 3300/3300R...

  • Page 27: Table 2-1 Interpreting Error Beep Codes

    Make sure floppy diskette is inserted, not locate a valid boot block on or try another diskette. the diskette. 1-2-1 TOY NVRAM failure. Replace the TOY NVRAM chip (E78) on system motherboard. (See Chapter 7.) Continued on next page DIGITAL Server 3300/3300R 2–3...
  • Page 28 If replacing the TOY NVRAM chip (Intel 82375EB). does not solve the problem, replace the motherboard. (See Chapter 7.) Replace the motherboard. 3-3-3 Failure of the native SCSI controller (Qlogic) on the system (See Chapter 7.) motherboard. 2–4 DIGITAL Server 3300/3300R...

  • Page 29: Power-Up Display

    Testing the Disks (read only) Testing the Network Change mode to Internal loopback. Change to Normal Operating Mode. Change mode to Internal loopback. Change to Normal Operating Mode. Change mode to Internal loopback. Change to Normal Operating Mode. >>> DIGITAL Server 3300/3300R 2–5...

  • Page 30: Table 2-2 Console Power-Up Countdown Description And Frus

    Non-specific/Status message Start phase 3 drivers (console Keyboard, VGA or TGA option, select): tt serial line class, or backplane TGA graphics, VGA graphics, and keyboard drivers Run power-up memory test DIMM memory Continued on next page 2–6 DIGITAL Server 3300/3300R...
  • Page 31 Build HWRPB CPU Non-specific/Status message information Initialize environment Non-specific/Status message variables Start SCSI class driver Backplane (onboard Qlogic) Start phase 5 drivers: I/O PCI or EISA option drivers Restore timers NVRAM TOY chip (E78) DIGITAL Server 3300/3300R 2–7...

  • Page 32: Alphabios Firmware

    Windows NT Server 4.00 to move the highlight to your choice. Press Enter to choose. Alpha Press <F2> to enter SETUP PK-0728A-96 Refer to the Server 3300/3300R User’s Guide for information on the AlphaBIOS DIGITAL firmware. 2–8 DIGITAL Server 3300/3300R...

  • Page 33: Console Event Log

    0, slot 13 -- ewc -- DECchip 21040-AA ed.ec. ™ ** mouse error ** *** Bad memory detected by serial rom š *** SROM failing Bank 1, DIMM 3 eb..ea.e9.e8.e7.e6.resetting the SCSI bus on pka0.7.0.5.0 e5.e4.e3.e2.e1.e0. >>> DIGITAL Server 3300/3300R 2–9...

  • Page 34: Mass Storage Problems

    Table 2-4 provides troubleshooting tips for Server systems that use a RAID DIGITAL array subsystem. • The next section provides information on storage device LEDs. Use Table 2-3 and Table 2-4 to diagnose the likely cause of the problem. 2–10 DIGITAL Server 3300/3300R...

  • Page 35: Table 2-3 Mass Storage Problems

    The cable terminator at the end of the SCSI removable media cable should be properly seated. For controllers other than the onboard controller, the pk*0_soft_term environment variable is used to enable/disable SCSI terminators. Refer to Table 6-1. Continued on next page DIGITAL Server 3300/3300R 2–11...
  • Page 36 The entire SCSI bus length, from intermittently from exceeded. terminator to terminator, must not the show config exceed 6 meters for fast double-ended and show device SCSI-2, or 3 meters for fast single- displays. ended SCSI-2. 2–12 DIGITAL Server 3300/3300R...
  • Page 37 SCSI terminators. Refer to Table 6-1. Problems persist SCSI storage Replace failing EISA or PCI storage after eliminating controller adapter module (or motherboard for the the problem failure. native SCSI controller). sources. DIGITAL Server 3300/3300R 2–13...

  • Page 38: Table 2-4 Troubleshooting Raid Problems

    While running the ECU, verify that the controller is set to spin up two disks every 6 seconds. This is the default setting if you are using the default configuration files for the controller. If the settings are different, adjust them as needed. 2–14 DIGITAL Server 3300/3300R...

  • Page 39: Storage Device Leds

    For information on other storage devices, refer to the documentation provided by the manufacturer or vendor. Figure 2-2 Hard Disk Drive LEDs ALPHA SERVER 800 5/400 Activity Fault Disk Present Disk Present Fault Activity IP00080A DIGITAL Server 3300/3300R 2–15...

  • Page 40: Figure 2-3 Floppy Drive Activity Led

    At product introduction, this LED has no function, it may be used with future enhancements. Disk Present (green) When lit indicates that a disk drive is installed for that position in the hard disk drive backplane. Figure 2-3 Floppy Drive Activity LED Activity LED IP00081 2–16 DIGITAL Server 3300/3300R...

  • Page 41: Control Panel Leds

    Power-Up Diagnostics and Display Figure 2-4 CD-ROM Drive Activity LED Activity LED IP00082 Control Panel LEDs Control panel LEDs (Figure 2-5) indicate the status of the system. Figure 2-5 Control Panel LEDs Power Halt Reset Reset Halt Power IP00039B DIGITAL Server 3300/3300R 2–17...

  • Page 42: Table 2-6 Control Panel Leds

    NOTE: To power up or reset without executing the NVRAM script or initiating an automatic operating system boot, power up or reset with the Halt button depressed. 2–18 DIGITAL Server 3300/3300R...

  • Page 43: Pci Bus Problems

    PCI controller option (Chapter 3). • Ethernet adapter—Run test to exercise an Ethernet adapter (Chapter 3). Check for a bad slot by moving the last installed controller to a different slot. Call the option manufacturer or support for help. DIGITAL Server 3300/3300R 2–19...

  • Page 44: Eisa Bus Problems

    Run the EISA Configuration Utility (ECU) when this message is displayed. Other EISA bus problems are indicated by the absence of EISA devices from the show config display. Table 2-8 provides steps for troubleshooting EISA bus problems that persist after you run the ECU. 2–20 DIGITAL Server 3300/3300R...

  • Page 45: Table 2-8 Eisa Troubleshooting

    EISA controller option. (See Chapter 3.) • Ethernet adapter—Run test to exercise an Ethernet adapter. (See Chapter 3.) Check for a bad slot by moving the last installed controller to a different slot. Call the option manufacturer or support for help. DIGITAL Server 3300/3300R 2–21...

  • Page 46: Additional Eisa Troubleshooting Tips

    The CFG files supplied with the option you want to install may not work on DIGITAL Server 3300/3300R systems. Some CFG files call overlay files that are not required on this system or may reference inappropriate system resources, for example, BIOS addresses.

  • Page 47: Fail-Safe Loader

    From the FSL program, you can update or load new SRM/AlphaBIOS console firmware and FSL console firmware. NOTE: When installing new console firmware, you must enable the flash ROM VPP enable jumper (J50) on the motherboard. Refer to Chapter 8. DIGITAL Server 3300/3300R 2–23...

  • Page 48: Power-Up Sequence

    1. When the DC On/Off button is pressed, the power supply checks for a POK_H condition. 2. 12V, 5V, 3.3V, and –12V outputs are energized and stabilized. If the outputs do not come into regulation, the power-up is aborted and the power supply enters the latching-shutdown mode. 2–24 DIGITAL Server 3300/3300R...

  • Page 49: Firmware Power-Up Diagnostics

    Testing continues until good memory is found. If good memory is not found, an error beep code (1-3-3) is generated and the power-up tests are terminated. 6. The data path to the FEPROM on the system board. DIGITAL Server 3300/3300R 2–25...

  • Page 50: Console Firmware Diagnostics

    To ensure complete testing of disk devices, use the test command (see the section “Command Reference” in Chapter 3). 6. Enter console mode or boot the operating system. This action is determined by the auto_action environment variable. 2–26 DIGITAL Server 3300/3300R...

  • Page 51: Running System Diagnostics

    Server 3300/3300R system RBDs rely on exerciser modules to isolate errors. The DIGITAL exercisers run concurrently, providing maximum bus interaction between the console drivers and the target devices.

  • Page 52: Command Summary

    The tests are run in the background. net -ic Initializes the MOP counters for the specified Ethernet port. net -s Displays the MOP counters for the specified Ethernet port. sys_exer Exercises core system. Tests run concurrently. Continued on next page 3–2 DIGITAL Server 3300/3300R...

  • Page 53: Command Reference

    EMORY HANNEL options. When using the test command after shutting down an operating system, you must initialize the system to a quiescent state. Enter the following command at the SRM console: >>> init DIGITAL Server 3300/3300R 3–3...
  • Page 54 Because traffic on live networks is unpredictable, loopback timeouts are considered soft errors. Syntax test [-lb] Argument: [-lb] The loopback option includes console loopback tests for the COM2 serial port and the parallel port during the test sequence. 3–4 DIGITAL Server 3300/3300R...
  • Page 55 Testing the VGA (Alphanumeric Mode only) Testing the EWA0 Network *** Error (ewa0), Mop loop message timed out from: 08-00 2b-3b-42-fd *** List index: 7 received count: 0 expected count 2 Testing the EWB0 Network Testing the EWC0 Network >>> DIGITAL Server 3300/3300R 3–5...

  • Page 56: Sys_Exer

    (9-pin loopback connector, 12-27351-01) port and parallel port (25-pin loopback connector) when the -lb argument is used. Syntax sys_exer [-lb] Argument: [-lb] The loopback option includes console loopback tests for the COM2 serial port and the parallel port during the test sequence. 3–6 DIGITAL Server 3300/3300R...
  • Page 57 00005514 memtest memory 7222591488 7222591488 0000551d exer_kid dka100.1.0.2 0 2461184 0000551e exer_kid dka400.4.0.2 0 2460672 00005533 exer_kid dva0.0.0.100 0 2311168 00005608 nettest ewa0.0.0.200 1131 12160512 12159632 00005746 nettest ewb0.0.0.13. 1127 12116624 12115280 >>> init ff.fe.fd.fc.fb.fa.f9.f8.f7.f6.f5.ef.df.ee.f4. >>> DIGITAL Server 3300/3300R 3–7...

  • Page 58: Cat El And More El

    The following example shows an abbreviated console event log with an error message that indicates the keyboard is not plugged in or is not working. >>> more el *** keyboard not plugged in... ff.fe.fd.fc.fb.fa.f9.f8.f7.f6.f5.ef.df.ee.f4. probing hose 0, PCI probing PCI-to-EISA bridge, bus 1 >>> 3–8 DIGITAL Server 3300/3300R...

  • Page 59: Memexer

    --- ------------ ------------ ------ --------- ---------- 00000001 idle system 000000c7 memtest memory 0 635651584 62565154 000000cc memtest memory 0 635651584 62565154 000000d0 memtest memory 0 635651584 62565154 000000d1 memtest memory 0 635651584 62565154 >>> kill_diags >>> DIGITAL Server 3300/3300R 3–9...
  • Page 60 >>> show memory Memory 128 Meg of System Memory Bank 0 = 64 Mbytes (16MB per DIMM) Starting at 0x00000000 Bank 1 = 64 Mbytes (16MB per DIMM) Starting at 0x01000000 >>> 3–10 DIGITAL Server 3300/3300R...

  • Page 61: Figure 3-1 Memory Layout

    8 (a11848). Therefore, the failing DIMM is DIMM 1. Figure 3-1 Memory Layout DIMM 3 DIMM 2 Bank 1 DIMM 1 DIMM 0 DIMM 3 DIMM 2 Bank 0 DIMM 1 DIMM 0 IP00071A DIGITAL Server 3300/3300R 3–11...

  • Page 62: Net -S

    Bytes: 49972 Frames: 70 Multicast bytes: 0 Multicast frames: 0 RX Failures: Block check: 0 Framing error: 0 Long frame: 0 Unknown destination: 0 Data overrun: 0 No system buffer: 0 No user buffers: 0 >>> 3–12 DIGITAL Server 3300/3300R...

  • Page 63: Net -Ic

    Bytes: 0 Frames: 0 Multicast bytes: 0 Multicast frames: 0 RX Failures: Block check: 0 Framing error: 0 Long frame: 0 Unknown destination: 0 Data overrun: 0 No system buffer: 0 No user buffers: 0 >>> DIGITAL Server 3300/3300R 3–13...

  • Page 64: Kill And Kill_Diags

    The kill command terminates a specified process. The kill_diags command terminates all diagnostics. Syntax kill_diags kill [PID. . . ] Argument: The process ID of the diagnostic to terminate. Use the show_status [PID. . . ] command to determine the process ID. 3–14 DIGITAL Server 3300/3300R...

  • Page 65: Show_Status

    Error count (hard and soft): soft errors are not usually fatal; hard errors halt the system or prevent completion of the diagnostics. ž Bytes successfully written by the diagnostic. Ÿ Bytes successfully read by the diagnostic. DIGITAL Server 3300/3300R 3–15...

  • Page 66: Server Management Console

    First-time setup procedures for using the RMC modem port and enabling the system to call out to a remote operator • Procedure to reset the RMC to its factory settings • Remote management console commands • Troubleshooting tips and suggestions for using the RMC DIGITAL Server 3300/3300R 4–1...

  • Page 67: Operating The System Remotely

    Figure 4-1 Remote Management Console Block Diagram System SRM/Alpha BIOS Consoles COM1 Operating System Remote >>>set com1_baud Management UART Console RCM>set baud Microprocessor RMC Modem Port 9600 Baud Modem Modem >>> >>> RCM> RCM> Script Console (MMJ) Port IP00086 4–2 DIGITAL Server 3300/3300R...
  • Page 68 2. RMC dials the operator’s pager and sends a message identifying the system. 3. Operator dials the system from a remote serial terminal. 4. Logging into the RMC, the operator checks system status and powers down the system. 5. Later the operator powers up the system and reboots. DIGITAL Server 3300/3300R 4–3...
  • Page 69 (This assumes that dial-out alerts have been enabled using the commands enable remote, set dial, and enable alert). The watchdog timer alert also causes the RMC to reboot the system automatically, if the enable reboot command has been issued. 4–4 DIGITAL Server 3300/3300R...

  • Page 70: First-Time Setup

    Elements of a dial and alert string are provided in Table 4-1. DIGITAL Server 3300/3300R 4–5...

  • Page 71: Table 4-1 Dial And Alert String Elements

    8. Once the alert is received successfully, use the RMC command clear alert, to clear the current alert condition and cause the RMC to stop paging the remote operator. If the alert is not cleared, the RMC continues to page the remote operator approximately every 30 minutes. 4–6 DIGITAL Server 3300/3300R...
  • Page 72 User String: RCM> set init init> at&f0e0v0x0s0=2 RCM> set dial dial> atxdt9,15085553333 RCM> set alert alert> ,,,,,,5085553332#; RCM> set password new pass> ********* RCM> enable remote RCM> enable alert RCM> send alert RCM> clear alert RCM> status DIGITAL Server 3300/3300R 4–7...

  • Page 73: Resetting The Rmc To Factory Defaults

    7. Close the system side panel. 8. Plug the system line cord into the AC power line NOTE: After resetting to default settings, you should complete the first-time setup procedures to enable remote dial in and call out alerts. 4–8 DIGITAL Server 3300/3300R...

  • Page 74: Remote Management Console Commands

    RCM> disable alert The disable alert command disables alert conditions from paging an external operator. Monitoring continues and alerts are still logged in the “last alert” field; however, alerts are not sent to the remote user. DIGITAL Server 3300/3300R 4–9...

  • Page 75: Disable Reboot

    The disable remote command disables the remote access to the RMC modem port and disables the automatic dialing on alert condition detection. Example: RCM> disable remote RCM> enable alert The enable alert command enables alert conditions to page an external operator. Example: RCM> enable alert RCM> 4–10 DIGITAL Server 3300/3300R...

  • Page 76: Enable Reboot

    RMC monitor to the server’s COM1 port. Note that a local operator physically powering off the system through the system front panel will override this command and reset the halt command to the “out” condition. Example: RCM> halt in Returning to COM port. DIGITAL Server 3300/3300R 4–11...

  • Page 77: Halt Out

    RCM> help clear {alert, port} disable {alert, reboot, remote} enable {alert, reboot, remote} halt {in, out} hangup help or ? power {off, on} quit reset send alert set {alert, baud, dial, escape, init, password, wdt} status 4–12 DIGITAL Server 3300/3300R...

  • Page 78: Power Off

    RMC monitor, the user is switched back to the server’s COM1 port. Example: RCM> power on Returning to COM port. quit The quit command is used to exit console monitor mode and return to pass-through mode. Example: RCM> quit Returning to COM port. DIGITAL Server 3300/3300R 4–13...

  • Page 79: Reset

    Example: RCM> set alert alert> ,,,,,,,5085551212#; RCM> “,” is used to cause a 2-second delay, which may be helpful when sending data to numeric paging services. “#;” must be used to terminate the alert string. 4–14 DIGITAL Server 3300/3300R...

  • Page 80: Set Baud

    Example: >>> show com1_baud com1_baud 9600 >>> set com1_baud 38400 ^[^[RMC RCM> set baud baud (1=9600, 2=19200, 3=38400)>3 RCM> quit Returning to COM port >>> show com1_baud com1_baud 38400 >>> DIGITAL Server 3300/3300R 4–15...

  • Page 81: Set Dial

    Some typical initialization strings are: Modem Initialization String Motorola 3400 Lifestyle 28.8 at&f0e0v0x0s0=2 AT &T Dataport 14.4/FAX at&f0e0v0x0s0=2 Hayes Smartmodem Optima 288 at&fe0v0x0s0=2 V-34/V.FC + FAX 4–16 DIGITAL Server 3300/3300R...

  • Page 82: Set Password

    System last serviced on 08/15/98 RMC> set wdt The set wdt command sets the time-out period for the system watchdog timer. Allowable values are: 0 (disabled) 1 (10 seconds) 2 (20 seconds) 9 (90 seconds) DIGITAL Server 3300/3300R 4–17...

  • Page 83: Status

    Alert Enable: Disabled Alert Pending: NO Init String: At&f0e0v0x0s0=2 Dial String: atxdt815085551212 Alert String: ,,,,,,,5085551234#; Modem and COM1 baud: 9600 Last Alert: Watchdog Timer: 60 seconds Autoreboot : ON User String: System last serviced on 08/15/98 RMC> 4–18 DIGITAL Server 3300/3300R...

  • Page 84: Rmc Troubleshooting Tips

    Modem may have had Enter enable remote power cycled since last command from RMC being initialized or modem console. is not set up correctly. Continued on next page DIGITAL Server 3300/3300R 4–19...
  • Page 85 Cannot enable modem or The modem is not Modify the modem modem will not answer. configured correctly to initialization string work with the RMC. according to your modem documentation. 4–20 DIGITAL Server 3300/3300R...

  • Page 86: Error Log Analysis

    This chapter tells how to interpret error logs reported by the operating system. The following topics are covered: • Fault detection and correction components of Server 3300/3300R systems. DIGITAL • Machine checks/interrupts and how these errors are detected and reported. DIGITAL Server 3300/3300R 5–1...

  • Page 87: Fault Detection And Reporting

    • If error/event logging is required, control is passed through the system control block (SCB) to the appropriate exception handler. Table 5-1 DIGITAL Server 3300/3300R Fault Detection and Correction Component Fault Detection/Correction Capability CPU Daughter Board...

  • Page 88: Machine Checks/Interrupts

    D-cache tag parity error • I-stream uncorrectable ECC data parity errors (B-cache or memory) • D-stream uncorrectable ECC data parity errors (B-cache or memory) • B-cache tag parity errors—I-stream • B-cache tag parity errors—D-stream • System command/address parity error DIGITAL Server 3300/3300R 5–3...

  • Page 89: System Machine Check (Scb: 660)

    Single-bit I-stream ECC error • Single-bit D-stream ECC error System-Detected Nonfatal Error (SCB: 620) These nonfatal errors are Server 3300/3300R-specific correctable errors. The DIGITAL following conditions cause the PALcode to invoke the operating system 620 error handler: • DMA read errors •...

  • Page 90: System Configuration And Setup

    System Configuration and Setup This chapter provides configuration and setup information for Server DIGITAL 3300/3300R systems and system options. The following topics are covered: • How to examine the system configuration using the console firmware • Function of the two firmware interfaces used with...

  • Page 91: Verifying System Configuration

    The AlphaBIOS console is a menu-based interface. Refer to the Server DIGITAL 3300/3300R User's Guide for more information on AlphaBIOS screens and menus. The console firmware provides the data structures and callbacks available to booted programs defined in the SRM and AlphaBIOS standards.

  • Page 92: Srm Interface

    Configuration Utility” later in this chapter. • If you have a StorageWorks RAID array subsystem, you must run the RAID Configuration Utility (RCU) to set up the disk drives and logical units. See the documentation included in your RAID kit. DIGITAL Server 3300/3300R 6–3...

  • Page 93: Switching Between Interfaces

    CMOS Setup menu—CMOS Setup is used to configure several system parameters. CMOS Setup has two modes: Standard CMOS Setup is used to configure basic system parameters; Advanced CMOS Setup is used for system-specific parameters and password protection. 6–4 DIGITAL Server 3300/3300R...

  • Page 94: Verifying Configuration: Srm Console Commands

    The show config command displays all devices found on the system, including PCI and EISA bus devices. You can use the information in the display to identify target devices for commands such as boot and test, as well as to verify that the system sees all the installed devices. DIGITAL Server 3300/3300R 6–5...
  • Page 95 For each option that contains a PCI-to-PCI bridge, the bus number increments by 1, and the logical slot numbers start anew at 0. Refer to Figure 6-2 for more information on device names. Refer to Figure 6-3 for the location of physical slots. 6–6 DIGITAL Server 3300/3300R...
  • Page 96 Hose 0, Bus 1, EISA DE425 ewa0.0.0.1001.0 08-00-2B-3E-BC-B5 ž Slot Option Hose 0, Bus 2, PCI DECchip 21040-AA ewa0.0.0.2000.0 08-00-2B-E5-CC-B1 Qlogic ISP1020 pkb0.7.0.2002.0 SCSI Bus ID 7 Qlogic ISP1020 pkc0.7.0.2003.0 SCSI Bus ID 7 dkc0.0.0.2003.0 RZ25 >>> DIGITAL Server 3300/3300R 6–7...

  • Page 97: Show Device

    The device name convention is shown in Figure 6-2. Figure 6-2 Device Name Convention dka0.0.0.0.0 Hose Number: 0 For DIGITAL Server 3300/3300R Systems Logical Slot Number: For EISA options---Correspond to EISA option physical slot numbers (1 - 3) For PCI options:...

  • Page 98: Show Memory

    The show memory command displays information for each bank of memory in the system. Syntax show memory Example >>> show memory 64 Meg of System Memory Bank 0 = 64 Mbytes(16 MB Per DIMM) Starting at 0x00000000 Bank 1 = No Memory Detected >>> DIGITAL Server 3300/3300R 6–9...

  • Page 99: Set And Show (Environment Variables)

    The value that is assigned to the environment variable. This may be an ASCII string. Options: -default Restores variable to its default value. -integer Creates variable as an integer. -string Creates variable as a string (default). Examples >>> set console graphics >>> show console console graphics 6–10 DIGITAL Server 3300/3300R...

  • Page 100: Table 6-1 Environment Variables Set During System Configuration

    AUI. bnc—Sets the default device to ThinWire. fast—Sets the default device to fast 100BaseT. fastfd—Sets the default device to fast full duplex 100BaseT. full—Set the default device to full duplex twisted DIGITAL Server 3300/3300R 6–11...
  • Page 101 8 bits and turns off high 8 bits. high—Turns on high 8 bits and turns off low 8 bits. on—Turns on both low 8 bits and high 8 bits. diff—Places the bus in differential mode. 6–12 DIGITAL Server 3300/3300R...
  • Page 102 Whenever you use the set command to reset an environment variable, you must initialize the system to put the new setting into effect. Initialize the system by entering the init command or pressing the Reset button. DIGITAL Server 3300/3300R 6–13...

  • Page 103: Cpu, Memory, And Motherboard

    • SROM code Memory Modules Server 3300/3300R system architecture supports from 32 Mbytes to 2 Gbytes of DIGITAL memory, although at product introduction, 1 Gbyte of memory is supported. Memory options consist of four dual in-line memory modules (DIMMs) and are available in the following variations: •...

  • Page 104: Motherboard

    —EISA bus connectors (Slots 1, 2, and 3) —PCI bus connectors (32-bit: Slots 11, 12, and 13) —PCI bus connector (64-bit: Slot 14) —Memory module connectors (8 DIMM connectors) —CPU daughter board connector Figure 6-3 shows the motherboard and its connectors. DIGITAL Server 3300/3300R 6–15...

  • Page 105: Figure 6-3 Motherboard Connectors

    Hard Disk PCI 12 PCI Option Wide SCSI Slots Connector PCI 13 E14 E78 PCI 14 (64-bit) Shared PCI or EISA EISA 1 NVRAM TOY EISA Option EISA 2 Clock Chip Slots EISA 3 NVRAM Chip IP00071C 6–16 DIGITAL Server 3300/3300R...

  • Page 106: Eisa Bus Options

    ISA boards have one row of contacts and no more than one gap. • EISA boards have two interlocking rows of contacts with several gaps. Figure 6-4 EISA and ISA Boards EISA M A 0 0 1 1 1 DIGITAL Server 3300/3300R 6–17...

  • Page 107: Eisa Configuration Utility

    Before you install an option, check that the system supports the option. The version of the ECU that ships with Server 3300/3300R systems DIGITAL accommodates eight EISA slots. However, Server 3300/3300R systems DIGITAL have only three EISA slots, slots 1, 2, and 3. 6–18 DIGITAL Server 3300/3300R...

  • Page 108: Before You Run The Ecu

    Make a copy of the diskette, and keep the original in a safe place. Use the backup copy for configuring options. The diskette is labeled as follows: • ECU Diskette DECpc AXP (AK-PYCJ*-CA) for Windows NT DIGITAL Server 3300/3300R 6–19...

  • Page 109: How To Run The Ecu

    Table 6-4. 4. After you have saved configuration information and exited from the ECU, remove the ECU diskette from the diskette drive and boot the operating system. 5. Verify that the new options are configured correctly. 6–20 DIGITAL Server 3300/3300R...

  • Page 110: Configuring Eisa Options

    I/O ports, and so on). This step is not required when using the board's default settings. Save your configuration and The “Save and Exit” ECU option saves your restart the system. configuration information to the system's nonvolatile memory. DIGITAL Server 3300/3300R 6–21...

  • Page 111: Configuring Isa Options

    The “View or Edit Details” ECU option is used to change user-selectable settings or to change the resources allocated for these functions (IRQs, DMA channels, I/O ports, and so on). This step is not required when using the board's default settings. Continued on next page 6–22 DIGITAL Server 3300/3300R...
  • Page 112 Save your configuration. The “Save and Exit” ECU option saves your configuration information to the system’s nonvolatile memory. Install ISA board and turn on Use the instructions provided with the ISA option. the system. DIGITAL Server 3300/3300R 6–23...

  • Page 113: Pci Bus Options

    Certain RAID controllers may permit hotswapping of drives without de-allocating drives and rebooting the operating system. Configuring Internal Storage Devices Server 3300/3300R system supports up to seven internal SCSI storage DIGITAL devices. The hard disk drive backplane automatically supplies the SCSI IDs for the hard disk drives as shown in Figure 6-6.

  • Page 114: Figure 6-6 Scsi Bus Ids

    System Configuration and Setup Figure 6-6 SCSI Bus IDs IP00079A DIGITAL Server 3300/3300R 6–25...
  • Page 115 Two of the three 5.25-inch half-height removable-media device slots can be used to provide room for one 5.25-inch full-height device. Remove the divider as shown in Figure 6-10 to convert from two half-height to one full-height slot. 6–26 DIGITAL Server 3300/3300R...

  • Page 116: Figure 6-7 Raid/Scsi Cable For Internal Disk Drive Backplane

    System Configuration and Setup Figure 6-7 RAID/SCSI Cable for Internal Disk Drive Backplane IP00015A DIGITAL Server 3300/3300R 6–27...

  • Page 117: Figure 6-8 Scsi Cable For Breakouts At Rear Of Enclosure

    System Configuration and Setup Figure 6-8 SCSI Cable for Breakouts at Rear of Enclosure IP00015B 6–28 DIGITAL Server 3300/3300R...

  • Page 118: Figure 6-9 Scsi Dual Connector Cable For Standard Bulkhead Connector

    System Configuration and Setup Figure 6-9 SCSI Dual Connector Cable for Standard Bulkhead Connector IP00049A DIGITAL Server 3300/3300R 6–29...

  • Page 119: External Scsi Expansion

    SCSI, or 3 meters for fast single-ended SCSI. • Ensure that the SCSI bus is properly terminated and that no devices in the middle of the bus are terminated. • For best performance, wide devices should be operated in wide SCSI mode. 6–30 DIGITAL Server 3300/3300R...

  • Page 120: Installing A Fifth Hard Drive

    System Configuration and Setup Installing a Fifth Hard Drive An additional hard drive can be installed into the removable disk area in the DIGITAL Server 3300/3300R systems. The section provides instructions for completing this installation. Option Package The hard drive is packaged in one of two kits: PB8HA-EA or PB8HA-EB.
  • Page 121 2. Attach the two mounting brackets (74-48510-01) to the disk drive using the four screws as shown. IP00106 3. Remove the side panel (pedestal) or the top cover (rackmount) as described in the DIGITAL Server 3300/3300R User’s Guide. 6–32 DIGITAL Server 3300/3300R...
  • Page 122 5. Detach the 50-conductor narrow SCSI cable (17-04399-01) from the system board and from each removable media device. Remove the cable. › 6. Remove the blank storage panel for the selected storage slot by pushing from behind the panel and set aside. DIGITAL Server 3300/3300R 6–33...
  • Page 123 Ÿ 12. Route the new 68-conductor cable (17-04705-01).   13. Attach a 68-conductor to 50-conductor adapter (17-04009-01) onto the connector for the CD-ROM. If you have a second narrow, removable media device, use the second adapter. 6–34 DIGITAL Server 3300/3300R...
  • Page 124 You have now finished the installation of the fifth drive. Verify the Installation 1. Replace the panels and doors and power up the system. 2. Issue the show device command to verify that the new disk is seen. DIGITAL Server 3300/3300R 6–35...

  • Page 125: Console Port Configurations

    A serial terminal can also be configured to run the ECU or interface with the AlphaBIOS console. (See the following sections.) When using a VGA controller other than the standard onboard VGA, refer to the final section in this chapter. 6–36 DIGITAL Server 3300/3300R...

  • Page 126: Set Console

    Sets the power-up output to be displayed on the device that is connected to the COM1 (MMJ) port. Example >>> set console serial >>> init !Now switch to the serial terminal. >>> show console console serial DIGITAL Server 3300/3300R 6–37...

  • Page 127: Set Tt_Allow_Login

    COM1 (MMJ) or COM2 console ports. Disables login on alternative console ports. Whenever you change the value of this environment variable, you must initialize the system with the init command. Example >>> set console serial >>> set tt_allow_login 1 >>> init 6–38 DIGITAL Server 3300/3300R...

  • Page 128: Set Tga_Sync_Green

    2. Enter the following commands at the SRM console prompt to set the console terminal to receive input in serial mode: >>> set console serial >>> init !Now switch to the serial terminal) >>> show console console serial DIGITAL Server 3300/3300R 6–39...

  • Page 129: Using A Vga Controller Other Than The Standard On-Board Vga

    The VGA jumper (J27) on the motherboard must be set to disable (off). • The console environment variable should be set to graphics. • With multiple VGA controllers, the system will direct console output to the first controller it finds. 6–40 DIGITAL Server 3300/3300R...

  • Page 130: Fru Removal And Replacement

    FRU Removal and Replacement This chapter describes the field-replaceable unit (FRU) removal and replacement procedures for Server 3300/3300R systems, pedestal and rackmount. The DIGITAL following topics are covered: • Field-replaceable units (FRUs) • Removal and replacement procedures for the FRUs...

  • Page 131: Table 7-1 Digital Server 3300/3300R Frus

    FRU Removal and Replacement Table 7-1 DIGITAL Server 3300/3300R FRUs Part # Description Reference Cables 17-03970-03 Floppy drive cable Figure 7-5 17-03971-04 Control panel module cable Figure 7-6 Power cord (pedestal systems) Table 7-2 Power cord (rackmount systems) Table 7-3...
  • Page 132 FRU Removal and Replacement Table 7-1 DIGITAL Server 3300/3300R FRUs (continued) Part # Description Reference CPU Modules 54-24801-04 400 MHz CPU daughter board Figure 7-13 54-24801-06 500 MHz CPU daughter board Figure 7-13 12-23609-24 Fan, 4.75-inch with 3-pin cable Figure 7-16...
  • Page 133 FRU Removal and Replacement Table 7-1 DIGITAL Server 3300/3300R FRUs (continued) Part # Description Reference Other Modules and Components 54-24978-01 Control panel module The section “Control Panel Module” 54-24960-01 Disk status module Figure 7-21 54-24945-01 SCSI disk drive backplane The section “SCSI Disk Drive Backplane”...

  • Page 134: Removal And Replacement

    5. Remove the retaining screw indicated by the yellow label on the lower left side of the front of the system (Figure 7-1). 6. Slide back and remove left side panel (Figure 7-2). 7. Slide back and remove top and right side panel (Figure 7-2). DIGITAL Server 3300/3300R 7–5...

  • Page 135: Figure 7-1 Opening Front Door, Pedestal Systems

    FRU Removal and Replacement Figure 7-1 Opening Front Door, Pedestal Systems IP00046A 7–6 DIGITAL Server 3300/3300R...
  • Page 136 FRU Removal and Replacement Figure 7-2 Removing Top Cover and Side Panels (PedestalSystems) IP00006F DIGITAL Server 3300/3300R 7–7...

  • Page 137: Accessing Frus, Rackmount Systems

    6. Slide the enclosure out on its rails. 7. Remove the retaining screw indicated by the yellow label on the upper left side of the front of the system. 8. Slide back and remove the top cover. 7–8 DIGITAL Server 3300/3300R...

  • Page 138: Figure 7-2 Accessing Frus, Rackmount Systems

    FRU Removal and Replacement Figure 7-2 Accessing FRUs, Rackmount Systems IP00065D DIGITAL Server 3300/3300R 7–9...

  • Page 139: Figure 7-3 Frus, Pedestal And Rackmount Enclosure

    Control Panel Cable Control Panel DIMM Memory Hard Disk Drive Disk Status Module Daughter Board Disk Status Cable Speaker SCSI Disk Cable Motherboard NVRAM Chip (E14) SCSI Removable NVRAM Toy Clock Chip (E78) Media Cable IP00010F 7–10 DIGITAL Server 3300/3300R...

  • Page 140: Cables

    FRU Removal and Replacement Cables This section shows the routing for each cable in the system. Figure 7-4 Floppy Drive Cable (34-Pin) IP00014 Figure 7-5 Control Panel Module Cable IP00013 DIGITAL Server 3300/3300R 7–11...

  • Page 141: Figure 7-6 Power Cords

    FRU Removal and Replacement Figure 7-6 Power Cords 115V 230V 220-240 100-120 100-120 220-240 100-120VAC 7.0A 50/60 Hz 220-240VAC 3.0A 50/60 HZ IP00092A 7–12 DIGITAL Server 3300/3300R...

  • Page 142: Table 7-2 Power Cord Order Numbers (Pedestal Systems)

    India, South Africa BN19S-2E 17-00456-16 Israel BN18L-2E 17-00457-16 Table 7-3 Power Cord Order Numbers (Rackmount Systems) Country Power Cord Description DIGITAL Number U.S., Japan, Canada 120V NEMA 17-00083-58 U.S., Japan, Canada 240V NEMA 17-00083-61 Europe 230V IEC 17-04285-04 DIGITAL Server 3300/3300R 7–13...

  • Page 143: Figure 7-7 Hard Disk Drive Status Cable (20-Pin)

    FRU Removal and Replacement Figure 7-7 Hard Disk Drive Status Cable (20-Pin) IP00019 7–14 DIGITAL Server 3300/3300R...

  • Page 144: Figure 7-8 Scsi (Embedded 16-Bit) Disk Drive Cable (68-Pin)

    FRU Removal and Replacement Figure 7-8 SCSI (Embedded 16-Bit) Disk Drive Cable (68-Pin) IP00015 DIGITAL Server 3300/3300R 7–15...

  • Page 145: Figure 7-9 Scsi (Embedded 8-Bit) Removable-Media Cable (50-Pin)

    FRU Removal and Replacement Figure 7-9 SCSI (Embedded 8-Bit) Removable-Media Cable (50-Pin) IP00016 7–16 DIGITAL Server 3300/3300R...

  • Page 146: Figure 7-10 Scsi (16-Bit) /Raid Option To Disk Drive Backplane (68-Pin)

    FRU Removal and Replacement Figure 7-10 SCSI (16-Bit) /RAID Option to Disk Drive Backplane (68-Pin) IP00015A DIGITAL Server 3300/3300R 7–17...

  • Page 147: Figure 7-11 Wide Scsi Cable For Breakouts At Rear Of Enclosure

    FRU Removal and Replacement Figure 7-11 Wide SCSI Cable for Breakouts at Rear of Enclosure IP00015B 7–18 DIGITAL Server 3300/3300R...

  • Page 148: Figure 7-12 Scsi Dual Connector Cable For Standard Pci/Eisa Bulkhead Connector

    FRU Removal and Replacement Figure 7-12 SCSI Dual Connector Cable for Standard PCI/EISA Bulkhead Connector IP00049A DIGITAL Server 3300/3300R 7–19...

  • Page 149: Cpu Daughter Board

    When installing the CPU daughter board, be sure to insert it straight and square, so as not to damage the connector pins. Once the levers are in place and screwed closed, press in on the front of the module to ensure that it is properly seated. 7–20 DIGITAL Server 3300/3300R...

  • Page 150: Control Panel Module

    FRU Removal and Replacement Control Panel Module Disconnect the control panel cable and remove the control panel module. Figure 7-14 Removing the Control Panel Module IP00035 DIGITAL Server 3300/3300R 7–21...

  • Page 151: Fan

    FRU Removal and Replacement Figure 7-15 Removing Fan AIRFLOW IP00031 7–22 DIGITAL Server 3300/3300R...

  • Page 152: Hard Disk Drives

    Figure 7-16 Removing Hard Disk Drives IP00040A WARNING: When removing the right-most drive (or top-most for rackmount systems, remove the disk drive door to avoid the possibility of hitting your hand against the door. DIGITAL Server 3300/3300R 7–23...

  • Page 153: Memory Modules

    WARNING: CPU and memory modules have parts that operate at high temperatures.Wait 2 minutes after power is removed before handling these modules. CAUTION: Do not use any metallic tools or implements including pencils to releaseDIMM latches. Static discharge can damage the DIMMs. 7–24 DIGITAL Server 3300/3300R...

  • Page 154: Figure 7-18 Removing Dimms From Motherboard

    Figure 7-18 Removing DIMMs from Motherboard IP00100 Figure 7-19 Installing DIMMs on Motherboard IP00100A NOTE: When installing DIMMs, make sure that the DIMMs are fully seated. The two latches on each DIMM connector should lock around the edges of the DIMMs. DIGITAL Server 3300/3300R 7–25...

  • Page 155: Disk Status Module

    FRU Removal and Replacement Disk Status Module Figure 7-20 Removing Disk Status Module IP00038 7–26 DIGITAL Server 3300/3300R...

  • Page 156: System Motherboard

    FRU Removal and Replacement System Motherboard STEP 1: RECORD THE POSITION OF EISA AND PCI OPTIONS. STEP 2: REMOVE EISA AND PCI OPTIONS. STEP 3: REMOVE THE CPU DAUGHTER BOARD. Figure 7-21 Removing EISA and PCI Options IP00049 DIGITAL Server 3300/3300R 7–27...

  • Page 157: Figure 7-22 Removing Cpu Daughter Board

    Once the levers are in place and screwed closed, press in on the front of the module to ensure that it is properly seated. STEP 4: REMOVE AIRFLOW BAFFLE FROM THE MOTHERBOARD. STEP 5: DETACH MOTHERBOARD CABLES, REMOVE SCREWS, AND MOTHERBOARD. 7–28 DIGITAL Server 3300/3300R...

  • Page 158: Figure 7-23 Removing Airflow Baffle And Motherboard

    STEP 6: MOVE THE NVRAM CHIP (E14) AND NVRAM TOY CHIP (E78) TO THE NEW MOTHERBOARD. Move the socketed NVRAM chip (position E14) and NVRAM TOY chip (E78) to the replacement motherboard and set the jumpers to match previous settings. DIGITAL Server 3300/3300R 7–29...

  • Page 159: Nvram Chip (E14) And Nvram Toy Clock Chip (E78)

    Shared PCI or EISA EISA 1 NVRAM TOY EISA Option EISA 2 Clock Chip Slots EISA 3 NVRAM Chip IP00071C NVRAM Chip (E14) and NVRAM TOY Clock Chip (E78) See Figure 7-24 for the motherboard layout. 7–30 DIGITAL Server 3300/3300R...

  • Page 160: Pci/Eisa Options

    FRU Removal and Replacement PCI/EISA Options STEP 1: RECORD THE POSITION OF FAILING EISA OR PCI OPTION. STEP 2: REMOVE FAILING OPTION. Figure 7-25 Removing PCI or EISA Option IP00049 DIGITAL Server 3300/3300R 7–31...

  • Page 161: Scsi Disk Drive Backplane

    SCSI Disk Drive Backplane STEP 1: REMOVE HARD DISK DRIVES. Figure 7-26 Removing Hard Disk Drives IP00040A STEP 2: DISCONNECT DISK POWER, DISK STATUS, AND SCSI DATA CABLES FROM THE DISK DRIVE BACKPLANE AND REMOVE BACKPLANE. 7–32 DIGITAL Server 3300/3300R...

  • Page 162: Figure 7-27 Removing Disk Drive Backplane

    FRU Removal and Replacement Figure 7-27 Removing Disk Drive Backplane Disk Power SCSI Data Disk Status (6X) IP00033A DIGITAL Server 3300/3300R 7–33...

  • Page 163: Power Supply

    FRU Removal and Replacement Power Supply STEP 1: DISCONNECT POWER SUPPLY CABLES AND REMOVE POWER SUPPLY. Figure 7-28 Removing Power Supply 115V 230V IP00012A 7–34 DIGITAL Server 3300/3300R...
  • Page 164 Do not attempt to service. Return to factory for service. STEP 2: SET VOLTAGE SELECT SWITCH ON REPLACEMENT POWER SUPPLY AND INSTALL POWER SUPPLY. CAUTION: Incorrectly setting the voltage select switch can destroy the power supply. DIGITAL Server 3300/3300R 7–35...

  • Page 165: Speaker

    FRU Removal and Replacement Speaker Figure 7-29 Removing Speaker and Its Cable IP00036 7–36 DIGITAL Server 3300/3300R...

  • Page 166: Removable Media

    FRU Removal and Replacement Removable Media Figure 7-30 Removing the Floppy Drive IP00042 DIGITAL Server 3300/3300R 7–37...

  • Page 167: Figure 7-31 Removing The Cd-Rom Drive

    Figure 7-31 Removing the CD-ROM Drive IP00041 NOTE: When removing a 5.25-inch device from the upper two 5.25-inch storage slots, you must first remove the diskette drive in order to access the screws that retain the 5.25-inch device. 7–38 DIGITAL Server 3300/3300R...

  • Page 168: Default Jumper Settings

    Default Jumper Settings This appendix provides the location and default setting for all jumpers in Server DIGITAL 3300/3300R systems. The following topics are covered: • Location and default settings for jumpers on the motherboard • Location and supported settings for the J3 jumper on the CPU daughter board •...

  • Page 169: Motherboard Jumpers

    Default Jumper Settings Motherboard Jumpers Figure 8-1and Figure 8-2 show the location and default settings for jumpers on the motherboard. Figure 8-1 Motherboard Jumpers (Location) 1 2 3 1 2 3 IP00071B 8–2 DIGITAL Server 3300/3300R...

  • Page 170: Figure 8-2 Motherboard Jumpers (Default Settings)

    Flash ROM Permits the 12V voltage Jumper installed VPP Enable needed to update the (enabled). flash ROMs. SCSI Allows the internal SCSI Enabled (as shown in Termination terminator to be disabled. Figure A-1.) DIGITAL Server 3300/3300R 8–3...

  • Page 171: Cpu Daughter Board (J3) Supported Settings

    Default Jumper Settings CPU Daughter Board (J3) Supported Settings Figure 8-3 shows the supported Server 3300/3300R settings for the J3 jumper on DIGITAL the CPU daughter board. This jumper affects the clock speed and other critical system settings. Figure 8-3 CPU Daughter Board (Jumper J3)

  • Page 172: Cpu Daughter Board (J1 Jumper)

    Mini console setting (Internal use only) Mini console setting (Internal use only) Mini console setting (Internal use only) Mini console setting (Internal use only) Fail-safe loader setting: Attempt to boot from the fail-safe loader diskette at power-up. DIGITAL Server 3300/3300R 8–5...

  • Page 173: Hard Disk Drive Backplane (J5) Supported Settings

    Hard Disk Drive Backplane (J5) Supported Settings Figure 8-5 shows the supported setting for the J5 jumper on the SCSI hard disk backplane. Figure 8-5 SCSI Hard Disk Backplane Jumper Setting (J5) Storage Backplane (Rear) Storage Jumpers Backplane (Front) IP00073 Storage Shelf 8–6 DIGITAL Server 3300/3300R...

  • Page 174: Connector Pin Layout

    Connector Pin Layout Connector Pin Layout This appendix provides the pin layout for Server 3300/3300R internal and DIGITAL external connectors. The following topics are covered: • Layout for internal connectors • Layout for external connectors DIGITAL Server 3300/3300R 9–1...

  • Page 175: Internal Connectors

    Connector Pin Layout Internal Connectors Figure 9-1 OCP Connector SYS_DC_OK HALT RESET POWER_SWITCH 10 = Figure 9-2 FAN Connector TACH FROM FAN TO FAN CIRCUIT FILTERED_PLUS12V 9–2 DIGITAL Server 3300/3300R...

  • Page 176: External Connectors

    Figure 9-4 Remote Management Modem Connector ~DCD ~DSR ~RTS ~CTS ~DTR CHAS GND Figure 9-5 COM2 Connector ~DCD ~DSR ~RTS SOUT ~CTS ~DTR CHAS GND Figure 9-6 Mouse and Keyboard Connectors DATA CHAS 6 = NC DIGITAL Server 3300/3300R 9–3...

  • Page 177: Figure 9-7 Parallel Port Connector

    25 = CHAS 13 = SLCT Figure 9-8 VGA Connector GREEN 10 = CHAS GND BLUE 11 = 12 = CHAS GND 13 = HSYNC CHAS GND 14 = VSYNC CHAS GND 15 = CHAS GND 9–4 DIGITAL Server 3300/3300R...
  • Page 178 Console event log, 2–9 3–3 Console firmware Configuration AlphaBIOS, 6–3 console port, 6–36 diagnostics, 2–26 environment variables, 6–10 Console interfaces, switching between, 6–4 ISA boards, 6–22 Console output, 6–38 verifying, Windows NT, 6–4 Console port configurations, 6–36 DIGITAL Server 3300/3300R Index–1...
  • Page 179 6–22 features of, 6–17 problems at power-up, 2–20 troubleshooting, 2–20 Jumpers troubleshooting tips, 2–22 on daughter board, 8–4, 8–5 Environment variables on disk drive backplane, 8–6 configuring, 6–10 on motherboard, 8–2 setting and examining, 6–10 Index–2 DIGITAL Server 3300/3300R...
  • Page 180 4–8 motherboard, 6–15 troubleshooting, 4–19 more el command, 2–9, 3–8 ROM-based diagnostics (RBDs) Motherboard, 6–16 diagnostic commands, 3–3 attributes, 6–15 performing extended testing and exercising, connectors, 6–16 3–3 running, 3–1 utilities, 3–2 DIGITAL Server 3300/3300R Index–3...
  • Page 181 1–11 with ROM-based diagnostics, 1–10 test command, 3–3 Testing Troubleshooting command summary, 3–3 control panel LEDs, 2–17 EISA problems, 2–20 loopback tests, 3–3 memory, 3–9 mass storage, 2–10 PCI problems, 2–19 storage LEDs, 2–15 Index–4 DIGITAL Server 3300/3300R...

This manual is also suitable for:

3300

Table of Contents