Sending Incident Reports Automatically; Sending Incident Reports Manually; Viewing Incident Reports - Cisco TelePresence Video Communication Server Administrator's Manual

Sending incident reports automatically

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automatic incident reporting.
To configure the VCS to send incident reports automatically to Cisco customer support:
1. Go to the Incident reporting configuration page
Configuration).
2. Set the Incident reports sending mode to On.
3. Specify the Incident reports URL of the web service to which any error reports are to be sent.
Note that if the Incident reports sending mode is Off, incidents will not be sent to any URL but they
will still be saved locally and can be

Sending incident reports manually

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incident report manually to Cisco.
To send an incident report manually to Cisco customer support:
1. Go to the Incident view page
2. Click on the incident you want to send. You will be taken to the Incident detail page.
3. Scroll down to the bottom of the page and click Download incident report. You will be given the
option to save the file.
4. Save the file in a location from where it can be forwarded to Cisco customer support.
Removing sensitive information from a report
The details in the downloaded incident report are Base64-encoded, so you will not be able to
meaningfully view or edit the information within the file.
If you need to edit the report before sending it to Cisco (for example, if you need to remove any
potentially sensitive information) you must copy and paste the information from the Incident detail
page into a text file, and edit the information in that file before sending it to Cisco.

Viewing incident reports

The Incident view page
reports that have occurred since the VCS was last upgraded. A report is generated for each incident,
and the information contained in these reports can then be used by Cisco customer support to
diagnose the cause of the failures.
For each report the following information is shown:
Field Description
Time The date and time when the incident occurred.
Version The VCS software version running when the incident occurred.
Build The internal build number of the VCS software version running when the incident occurred.
State The current state of the incident:
Pending: indicates that the incident has been saved locally but not sent.
Sent: indicates that details of the incident have been sent to the URL specified in the
Incident reporting configuration
Cisco VCS Administrator Guide (X6.1)
viewed from the Incident view page.
(Maintenance > Incident reporting >
(Maintenance > Incident reporting >
page.
before you decide whether to enable
(Maintenance > Incident reporting >
before you decide whether to send an
View).
View) shows a list of all incident
Maintenance
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