Incident Reporting; Incident Reporting Caution: Privacy-Protected Personal Data; Sending Incident Reports Automatically - Cisco TelePresence Administrator's Manual

Incident reporting

The incident reporting feature of the VCS automatically saves information about critical system issues such
as application failures. You can:
configure the VCS to send the reports automatically
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view the reports from the VCS web interface
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download and send the reports manually
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The information contained in these reports can then be used by Cisco customer support to diagnose the
cause of the failures. All information gathered during this process will be held in confidence and used by
Cisco personnel for the sole purpose of issue diagnosis and problem resolution.
This feature is only intended for use at the request of Cisco customer support in exceptional situations, and is
off by default.

Incident reporting caution: privacy-protected personal data

IN NO EVENT SHOULD PRIVACY-PROTECTED PERSONAL DATA BE INCLUDED IN ANY REPORTS
TO CISCO.
Privacy-Protected Personal Data means any information about persons or entities that the Customer
receives or derives in any manner from any source that contains any personal information about prospective,
former, and existing customers, employees or any other person or entity. Privacy-Protected Personal Data
includes, without limitation, names, addresses, telephone numbers, electronic addresses, social security
numbers, credit card numbers, customer proprietary network information (as defined under 47 U.S.C. § 222
and its implementing regulations), IP addresses or other handset identifiers, account information, credit
information, demographic information, and any other information that, either alone or in combination with
other data, could provide information specific to a particular person.
PLEASE BE SURE THAT PRIVACY-PROTECTED PERSONAL DATA IS NOT SENT TO CISCO WHEN
THE VCS IS CONFIGURED TO AUTOMATICALLY SEND REPORTS.
IF DISCLOSURE OF SUCH INFORMATION CANNOT BE PREVENTED, PLEASE DO NOT USE THE
AUTOMATIC CONFIGURATION FEATURE. Instead, copy the data from the
it into a text file. You can then edit out any sensitive information before forwarding the file on to Cisco
customer support.
Incident reports are always saved locally, and can be viewed via the

Sending incident reports automatically

Please read the privacy-protected personal data caution
incident reporting.
To configure the VCS to send incident reports automatically to Cisco customer support:
1. Go to the Incident reporting configuration
Configuration).
Cisco VCS Administrator Guide (X7.1)
to Cisco
to Cisco (usually at the request of Cisco customer support)
Incident view
before you decide whether to enable automatic
page (Maintenance > Diagnostics > Incident reporting >
Maintenance
Incident detail page and paste
page.
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