Page 1 Cisco TelePresence TelePresence Server 8710 and 7010 2.2 Product user guide D14842 June 2011...
Page 2: Table Of Contents
Back up and restore the configuration via FTP Conferences Displaying the conference list Displaying conference status Adding and updating conferences Call endpoints to join a conference Send a message to participants Endpoints and endpoint groups Endpoints Cisco TelePresence Server Product User Guide Page 2 of 151...
Page 3 Room user instructions Users Displaying the user list Adding and updating users Logs Working with the event logs Event capture filter Event display filter Logging H.323 or SIP messages Logging using syslog Cisco TelePresence Server Product User Guide Page 3 of 151...
Page 4 Feedback receivers Reference Content channel support Understanding how participants display in layout views Ports allocation Endpoint types Endpoint interoperability Checking for updates and getting help Contact details and license information Cisco TelePresence Server Product User Guide Page 4 of 151...
Page 5: Introduction
Introduction Introduction Welcome to the Cisco TelePresence Server product user guide. This document accompanies version 2.2 of the TelePresence Server software. This software is used on the following Cisco TelePresence hardware: Cisco TelePresence Server 7010 Cisco TelePresence Server MSE 8710 blade The contents of this document are organized in a similar way to the product's user interface, and replicate the contents of its online help system.
Page 6: System Status
System status System status Displaying cluster status for a master blade Displaying cluster status for a slave blade Displaying hardware health status Cisco TelePresence Server Product User Guide Page 6 of 151...
Page 7: System Status
Can be: control Conference controller. Conference controller - this system will manage all conferences Conferences will be managed by an external controller For more information, see Understanding the conference controller. Cisco TelePresence Server Product User Guide Page 7 of 151...
Page 8 Conference controller will show 0 here. Servers the number of TelePresence Servers For more information, see Understanding the (including this system) that are being Conference controller. controlled by this TelePresence Server. Cisco TelePresence Server Product User Guide Page 8 of 151...
Page 9 The network capture file is only available on capture file Download file. the master blade in a TelePresence Server cluster. System logs To download the logs, click Download file. An archive containing several useful log files. Cisco TelePresence Server Product User Guide Page 9 of 151...
Page 10: Displaying Cluster Status For A Master Blade
To display cluster status, go to Status > Cluster. Cluster status is only available for blades that are configured on the Cisco TelePresence Supervisor MSE 8050 to be part of a cluster. For more information about clustering, refer to Understanding clustering.
Page 11 On a slave blade, the audio load will always be zero: the master is responsible for all the audio. Cisco TelePresence Server Product User Guide Page 11 of 151...
Page 12 Cisco TelePresence Server Product User Guide Page 12 of 151...
Page 13: Displaying Cluster Status For A Slave Blade
11 seconds. The slave blade will automatically restart itself very soon after it loses contact with the master. IP address The IP address of the master blade. Cisco TelePresence Server Product User Guide Page 13 of 151...
Page 14: Displaying Hardware Health Status
60 seconds if the condition persists If the Worst status seen column displays Out of spec, but Current status is OK monitor the status regularly to verify that it was only a temporary condition. Cisco TelePresence Server Product User Guide Page 14 of 151...
Page 15: Network Settings
Network settings Configuring network settings DNS settings Configuring IP routes settings Configuring IP services Configuring QoS settings Configuring SSL certificates Network connectivity testing Cisco TelePresence Server Product User Guide Page 15 of 151...
Page 16: Configuring Network Settings
The subnet mask required for the IP address you wish to use, for example 255.255.255.0 Default The IP address of the default gateway on gateway this subnet, for example 192.168.4.1 Cisco TelePresence Server Product User Guide Page 16 of 151...
Page 17 IPv6 settings: DHCPv6 IPv6 address IPv6 default gateway IPv6 link-local address Ethernet configuration Configure the Ethernet settings for this port of the TelePresence Server, and then click Update Ethernet configuration. Cisco TelePresence Server Product User Guide Page 17 of 151...
Page 18 Half duplex. same for the ports at both ends of this connection. Full duplex mode allows simultaneous bidirectional transmission, while half duplex mode only allows bidirectional transmission that is not simultaneous. Cisco TelePresence Server Product User Guide Page 18 of 151...
Page 19 Multicast packets sent speed and duplex negotiation issues. Multicast packets received Total bytes sent Total bytes received Receive queue drops Collisions Transmit errors Receive errors Cisco TelePresence Server Product User Guide Page 19 of 151...
Page 20: Dns Settings
(instead of using IP addresses). For example, if the domain name (suffix) is set to cisco.com, then a request to the name server to look up the IP address of host endpoint will actually look up endpoint.cisco.com.
Page 21 Network settings Secondary name server Domain name (DNS suffix) Cisco TelePresence Server Product User Guide Page 21 of 151...
Page 22: Configuring Ip Routes Settings
Therefore you only need one default IPv6 gateway, even though you may have configured different IPv6 default gateways on the TelePresence Server's ports. Cisco TelePresence Server Product User Guide Page 22 of 151...
Page 23 If Ethernet Port B is disabled, the option to route packets to Port B will be disabled. To view or delete an existing IP route The page displays the following details for each route: Cisco TelePresence Server Product User Guide Page 23 of 151...
Page 24 This table shows the IPv4 and IPv6 default gateways for each of the TelePresence Server's Ethernet ports. If you want to change the default gateways for the Ethernet ports, go to Network > Port A Network > Port Cisco TelePresence Server Product User Guide Page 24 of 151...
Page 25: Configuring Ip Services
SIP devices being made by change the port that is used for this service. the TelePresence Server. If a port is disabled, this option will be unavailable. Cisco TelePresence Server Product User Guide Page 25 of 151...
Page 26 If a port is disabled, this option will be service. unavailable. You must use the same port number for both Port A and Port B. The number is automatically refreshed for Port B. Cisco TelePresence Server Product User Guide Page 26 of 151...
Page 27: Configuring Qos Settings
IPv6 configuration Field Field description Usage tips Audio Six bit binary field for prioritizing audio data Do not alter this setting unless you need to. packets on the network. Cisco TelePresence Server Product User Guide Page 27 of 151...
Page 28 Delay is set to normal, throughput is set to high, and reliability is set to normal. For DiffServ, this means assured forwarding (codepoint 41). To return the settings to the default settings, click Reset to default. Cisco TelePresence Server Product User Guide Page 28 of 151...
Page 29: Configuring Ssl Certificates
Network > Services. The Cisco TelePresence Server has a local certificate and private key pre-installed and it uses this to authenticate itself to the browser when you access the unit using HTTPS. However, we recommend that you upload your own certificate and private key to ensure security because all Cisco TelePresence Servers have identical default certificates and keys.
Page 30 Private key If your private key is stored in an encrypted encryption format, you must enter the password here password so that you can upload the key to the Cisco TelePresence Server. Trust store Field Field description Usage tips Subject The details of the trust store certificate;...
Page 31 SIP TLS and HTTPS connections. Outgoing connections and incoming calls: The TelePresence Server attempts to verify the remote certificate for all incoming and outgoing SIP TLS connections, and for outgoing HTTPS connections. Click Apply changes. Cisco TelePresence Server Product User Guide Page 31 of 151...
Page 32: Network Connectivity Testing
Note: If you are unable to ping the remote host, then check your network configuration - especially any firewalls using NAT. Cisco TelePresence Server Product User Guide Page 32 of 151...
Page 33: Configuration
Displaying and resetting system time Upgrading and backing up the TelePresence Server Shutting down and restarting the TelePresence Server Changing the password Back up and restore the configuration via FTP Cisco TelePresence Server Product User Guide Page 33 of 151...
Page 34: System Settings
Can be specified either as a host name or as which TelePresence Server registrations an IP address. should be made. This field will have no effect if Use gatekeeper is disabled. Cisco TelePresence Server Product User Guide Page 34 of 151...
Page 35 Use trunk: Directs outbound SIP calls via the trunk to the SIP server address you provide. The SIP server, for example Cisco Video Communication Server (VCS) or Cisco Unified Call Manager (CUCM), is responsible for the onward routing of outbound SIP calls from the TelePresence Server.
Page 36 SIP device (registrar, trunk destination, or configure it to accept a log in from this endpoint) if that device requires username and password combination. authentication. Cisco TelePresence Server Product User Guide Page 36 of 151...
Page 37 HD mode supports 60 fps at a maximum 60 frames per second video streams. resolution of w448p. Full HD mode supports 60 fps at a maximum resolution of 720p. Lower resolution streams may also have 60 fps. Cisco TelePresence Server Product User Guide Page 37 of 151...
Page 38 / audio in the group's Advanced settings. Display video When selected, thumbnail preview images preview of conference participants' video streams images are shown on the TelePresence Server user interface. Cisco TelePresence Server Product User Guide Page 38 of 151...
Page 39 The default message is notification This conference is about to end. text Does not apply to Cisco CTS endpoints. See endpoint interoperability reference details. Custom Enter a message that the TelePresence conference Server will use instead of the default ending message.
Page 40 Configuration page. Cisco TelePresence Server Product User Guide Page 40 of 151...
Page 41 (audio is unaffected). This setting can be overridden by the equivalent field in the endpoint's or endpoint group's Configuration page. For more information about the content channel, see Content channel video support. Cisco TelePresence Server Product User Guide Page 41 of 151...
Page 42 (where the frame rate will not be less than 12 frames per second) Favor sharpness: the TelePresence Server will use the highest resolution that is appropriate for what is being viewed Cisco TelePresence Server Product User Guide Page 42 of 151...
Page 43 Decreasing this value too much can also impair performance. Note: You should only modify this setting if there is a known packet size restriction in the path between the Cisco TelePresence Server and potential connected endpoints. Cisco TelePresence Server Product User Guide Page 43 of 151...
Page 44 TelePresence Server can transmit video at a higher frame-rate. This setting can be overridden by the Video transmit size optimization field in an endpoint's or endpoint group's Advanced configuration page. Cisco TelePresence Server Product User Guide Page 44 of 151...
Page 45: Displaying And Resetting System Time
If NAT is used on the NTP server's local network, you must configure the NAT forwarding table to forward NTP data from the TelePresence Server to UDP port 123 on the NTP server. Cisco TelePresence Server Product User Guide Page 45 of 151...
Page 46: Upgrading And Backing Up The Telepresence Server
When finished, the browser window refreshes and indicates that the "Loader image upgrade completed." 8. The upgrade status displays in the Loader upgrade status field. Shutting down and restarting the TelePresence Server. Cisco TelePresence Server Product User Guide Page 46 of 151...
Page 47 Regardless of whether you are activating the TelePresence Server or enabling an advanced feature, the process is the same. Cisco TelePresence Server Product User Guide Page 47 of 151...
Page 48 Configuration Additionally, if it's a Cisco TelePresence Server 7010, then the port licence key is also entered here. To activate the TelePresence Server or enable an advanced feature: 1. Read the Activated features list to check whether the feature you require is already activated.
Page 49: Shutting Down And Restarting The Telepresence Server
The TelePresence Server will begin to shut down. The banner at the top of the page will change to indicate this. When the shutdown is complete, the button changes to Restart TelePresence Server. 4. Click this button a final time to restart the TelePresence Server. Cisco TelePresence Server Product User Guide Page 49 of 151...
Page 50: Changing The Password
To change the password, type in the new password twice and click Change password. (A room's password is changed in its configuration page.) Cisco TelePresence Server Product User Guide Page 50 of 151...
Page 51: Back Up And Restore The Configuration Via Ftp
If you are using the configuration file to configure a duplicate blade, be aware that you will need to reconfigure any static IP addresses on the duplicate blade(s). Cisco TelePresence Server Product User Guide Page 51 of 151...
Page 52: Conferences
Conferences Displaying the conference list Displaying conference status Adding and updating conferences Call endpoints to join a conference Send a message to participants Cisco TelePresence Server Product User Guide Page 52 of 151...
Page 53: Displaying The Conference List
Use gatekeeper option is selected. It will not try to register with a SIP registrar unless Outbound call configuration is set to Use registrar. Both settings are on the Configuration > System settings page. Cisco TelePresence Server Product User Guide Page 53 of 151...
Page 54 For example, Inactive - Due to end in 5 hours and 27 minutes [Locked - will be unlocked in 2 hours and 7 minutes]. Cisco TelePresence Server Product User Guide Page 54 of 151...
Page 55: Displaying Conference Status
Click More... to see additional status information for a participating endpoint, or click Expand all to see this information for all active endpoints (see the following table for more details) Cisco TelePresence Server Product User Guide Page 55 of 151...
Page 56 This allows H.323 users to dial directly into a particular conference. To configure a H.323 gatekeeper, go to Configuration > System settings. Cisco TelePresence Server Product User Guide Page 56 of 151...
Page 57 Not all multi-screen endpoints support OneTable mode. See the endpoint interoperability reference for a list of supporting endpoints. Cisco TelePresence Server Product User Guide Page 57 of 151...
Page 58 To reconnect participants to the conference: previously in this conference. select the appropriate check boxes and select Retry connection. Click on the endpoint's name to go to its Status page. Type The endpoint type. Cisco TelePresence Server Product User Guide Page 58 of 151...
Page 59 Cisco TelePresence Server Product User Guide Page 59 of 151...
Page 60 TS deleted: the endpoint has been disconnected because the hosting TelePresence Server has been deleted moved conference: the TelePresence Server has disconnected the endpoint to move it to another conference Cisco TelePresence Server Product User Guide Page 60 of 151...
Page 61: Adding And Updating Conferences
This avoids clashing commitments for endpoints and endpoint groups. iii. Click Update. The participants are displayed in the Pre-configured participant section. 6. Click Update conference. Cisco TelePresence Server Product User Guide Page 61 of 151...
Page 62 Select this check box to register the numeric ID Numeric ID with the SIP registrar. conference's numeric ID with the registrar (if with SIP SIP registration is enabled on the System registrar Settings page) Cisco TelePresence Server Product User Guide Page 62 of 151...
Page 63 Such presentation data can be sourced by an endpoint specifically contributing a separate content video stream. Cisco TelePresence Server Product User Guide Page 63 of 151...
Page 64 Start now. Start time The date and time at which the conference By default the current date and time are will begin. displayed. Cisco TelePresence Server Product User Guide Page 64 of 151...
Page 65 Configuration > System settings page. Otherwise, you can select Enable or Disable to override the server-wide setting. You can edit the message on a server-wide basis on System settings page. Cisco TelePresence Server Product User Guide Page 65 of 151...
Page 66: Call Endpoints To Join A Conference
5. Enter a Send DTMF sequence if necessary. This is usually unnecessary. However, a DTMF sequence may be required by the endpoint, for example a numeric PIN, in which case enter the keypress sequence here. Cisco TelePresence Server Product User Guide Page 66 of 151...
Page 67: Send A Message To Participants
3. Enter a Duration (in seconds) for the message to stay on the endpoint screen(s). 4. Click Send message. The TelePresence Server displays your message on the screen(s) of the endpoint(s). Cisco TelePresence Server Product User Guide Page 67 of 151...
Page 68: Endpoints And Endpoint Groups
Display endpoint and group status Add an endpoint Add a legacy Cisco CTS endpoint Add an endpoint group Edit an endpoint's configuration Configure advanced settings of endpoints and groups View endpoint or endpoint group statistics Cisco TelePresence Server Product User Guide Page 68 of 151...
Page 69: Endpoints
Cisco CTS systems, endpoint groups and devices like the Cisco TelePresence IP VCR. An endpoint group is a set of two or more endpoints that has one name and can be selected as the recipient of a call. The component endpoints are treated as one endpoint by the TelePresence Server.
Page 70: The List Of Endpoints
Field Field description Name The name of the endpoint. Type The type of endpoint, for example: 'Cisco three screen telepresence', 'Standard', or 'Group of N endpoints' (see Endpoint types for more details). Status Whether the endpoint is in a conference and, if it is, the name of the conference.
Page 71: Display Endpoint And Group Status
The amount of network For an endpoint group, this shows the bandwidth for each call bandwidth used for this call's rather than the total combined bandwidth. media in each direction. Cisco TelePresence Server Product User Guide Page 71 of 151...
Page 72 Use the tidy view option if necessary to manually reset and center the participants' PIPs in the layout sent to this endpoint. Cisco TelePresence Server Product User Guide Page 72 of 151...
Page 73 1. Enter your message, select its position on the target endpoint, and enter a duration (in seconds) for the message to display. 2. Click Send message. Cisco TelePresence Server Product User Guide Page 73 of 151...
Page 74: Add An Endpoint
Note: If you want to be able to call out to this endpoint from a conference, you must configure its Call- out parameters. 3. Click Add new endpoint. Cisco TelePresence Server Product User Guide Page 74 of 151...
Page 75: Add A Legacy Cisco Cts Endpoint
This is the call-out address; the TelePresence Server uses this to place outgoing calls to the endpoint. For example, this may be the SIP URI of the endpoint. 3. Click Add legacy Cisco CTS endpoint. 4. Configure the endpoint with reference to the settings in the edit endpoint topic.
Page 76: Add An Endpoint Group
Note: The order must be from left to right in terms of facing the endpoints' screens. Select this check box to use a gatekeeper This setting has no effect if the Cisco gatekeeper when calling this group. TelePresence Server is not configured to use a gatekeeper in the Configuration >...
Page 77: Edit An Endpoint's Configuration
Adjusts the amplification of the A fixed audio gain of between -12 dB and +12 dB (in 3 dB audio gain outgoing audio signal. steps) is applied to an endpoint's outgoing audio. Cisco TelePresence Server Product User Guide Page 77 of 151...
Page 78 H.323 gateway. To do this, set this field to be <gateway address>!<E.164>. Call Select either H.323 or SIP from the Not applicable to Cisco CTS endpoints which always protocol drop-down list. use SIP. Call...
Page 79 Active or Muted. Cisco TelePresence Server Product User Guide Page 79 of 151...
Page 80 Self view If this option is not selected, the Cisco For more information, see Understanding how TelePresence Server will never show the participants display in layout views.
Page 81 Enabled or Disabled just for this channel. endpoint. This option is only available for single- screen endpoints and single-screen Cisco endpoints. Cisco TelePresence Server Product User Guide Page 81 of 151...
Page 82: Configure Advanced Settings Of Endpoints And Groups
Favor motion: the Cisco TelePresence Server will try trade off size or resolution) are negotiated and use a high frame rate. That is, the Cisco between the endpoint or endpoint TelePresence Server will strongly favor a resolution of group and the Cisco at least 25 frames per second TelePresence Server.
Page 83 Field Field description Usage tips Default The network capacity used by the When the Cisco TelePresence Server makes a call to an bandwidth media channels established by the endpoint, it chooses the maximum bandwidth that is (both to Cisco TelePresence Server to and...
Page 84 Cisco TelePresence Server video transmission Typically, lowering the resolution means that the Cisco TelePresence Server can transmit video at a higher frame-rate.
Page 85: View Endpoint Or Endpoint Group Statistics
The units are in millidecibels, with bigger negative numbers like -34000 being very quiet and negative numbers closer to zero being louder. Packets The number of audio packets that have been received by the Cisco TelePresence Server. The received / second number indicated the audio/video/content packet-level errors, for example, sequence errors discontinuities or incorrect RTP details.
Page 86 Transmit This field applies to the video and content transmit streams only and is the bit rate the Cisco bit rate TelePresence Server is attempting to send at this moment. The actual bit rate, which is simply the measured rate of video data leaving the Cisco TelePresence Server, displays in parentheses.
Page 87: Telepresence Servers
TelePresence Servers Displaying the TelePresence Server list Adding or updating controlled TelePresence Servers Understanding the Conference controller Understanding clustering Comparing clustering with Conference controlling Understanding screen licenses Cisco TelePresence Server Product User Guide Page 87 of 151...
Page 88: Displaying The Telepresence Server List
Encryption not supported Gatekeeper registration failed Enhanced fonts not supported Screen The number of screen licenses associated with this TelePresence Server. For more licenses information about licenses, see Understanding screen licenses. Cisco TelePresence Server Product User Guide Page 88 of 151...
Page 89: Adding Or Updating Controlled Telepresence Servers
HTTP port value. Enabled Whether this TelePresence Server is If a TelePresence Server is not enabled, no enabled. conferences will be allocated to run on it by the Conference controller. Cisco TelePresence Server Product User Guide Page 89 of 151...
Page 90 If the Worst status seen column displays Out of spec, but Current status is OK, monitor the status regularly to verify that it was only a temporary condition. This field is not displayed for Disabled TelePresence Servers. Cisco TelePresence Server Product User Guide Page 90 of 151...
Page 91 TrueType font file to render text. you have uploaded the font file. If it is Not in use, the TelePresence Server falls back on the default text rendering method. Cisco TelePresence Server Product User Guide Page 91 of 151...
Page 92 For more information about the content the content channel in any active channel, see Content channel video support. conferences. The second number is the maximum number of content ports on this TelePresence Server. Cisco TelePresence Server Product User Guide Page 92 of 151...
Page 93: Understanding The Conference Controller
To create a multiple TelePresence Server system, create a Conference controller and then add the controlled TelePresence Servers via its web interface: 1. Log in to the TelePresence Server that will be the Conference controller and go to Configuration > System settings. Cisco TelePresence Server Product User Guide Page 93 of 151...
Page 94 To check communication between the Conference controller and the controlled TelePresence Servers, go to TelePresence Servers on the Conference controller and check that the Status of each controlled system is OK. Cisco TelePresence Server Product User Guide Page 94 of 151...
Page 95: Understanding Clustering
TelePresence Servers Understanding clustering A cluster is a group of blades, hosted on the same Cisco TelePresence MSE 8000 chassis, that are linked together to behave as a single unit. You can configure and manage clusters using the Cisco TelePresence Supervisor MSE 8050.
Page 96 No guest logins / users are allowed on slave blades; they only have admin logins. You cannot upload / delete the enhanced font file on a slave blade; it is only required by the master. Cisco TelePresence Server Product User Guide Page 96 of 151...
Page 97: Comparing Clustering With Conference Controlling
TelePresence Server MSE 8710 blades. TelePresence Servers and can be used You can not cluster Cisco TelePresence between Cisco TS MSE 8710 blades and Server 7000 series servers. Cisco TS 7000 series servers; a blade can control a server or a server can control a blade.
Page 98 TelePresence Server, or cluster, hosts each. Calls in Calls must come into the master blade, Calls must always come in to the Conference unless it is not the Conference controller; controller. slave blades cannot respond. Cisco TelePresence Server Product User Guide Page 98 of 151...
Page 99: Understanding Screen Licenses
You must have a screen license key, provided by your supplier, to activate screen licenses. For TelePresence Server 8710 blades housed in a Cisco TelePresence MSE 8000 chassis, you configure the screen license key on the Supervisor blade and then allocate licenses to the individual TelePresence Server 8710 blades.
Page 100: Rooms
Rooms Displaying the rooms list Displaying room status Adding and configuring rooms Starting a conference from a room Room user instructions Cisco TelePresence Server Product User Guide Page 100 of 151...
Page 101: Displaying The Rooms List
The username of the room's account. Endpoint The endpoint or endpoint group that is associated with the room. You can also click an endpoint or endpoint group name to see its status page. Cisco TelePresence Server Product User Guide Page 101 of 151...
Page 102: Displaying Room Status
Usage tips Status The activity status of the conference. Conferences can be: Active (<X> endpoints) while there are active participants . Inactive: there is currently no conference started by this room. Cisco TelePresence Server Product User Guide Page 102 of 151...
Page 103 Presentation from <endpoint display name>: there is an active contributor of content For more information, see Content channel video support. Cisco TelePresence Server Product User Guide Page 103 of 151...
Page 104 To reconnect participants to the conference: previously in this conference. select the appropriate check boxes and select Retry connection. Click on the endpoint's name to go to its Status page. Type The endpoint type. Cisco TelePresence Server Product User Guide Page 104 of 151...
Page 105 Cisco TelePresence Server Product User Guide Page 105 of 151...
Page 106 TS deleted: the endpoint has been disconnected because the hosting TelePresence Server has been deleted moved conference: the TelePresence Server has disconnected the endpoint to move it to another conference Cisco TelePresence Server Product User Guide Page 106 of 151...
Page 107: Adding And Configuring Rooms
1. Go to Rooms. 2. Click the name of the room you want to update. 3. Modify the details as required, referring to the following table if necessary. 4. Click Modify room. Cisco TelePresence Server Product User Guide Page 107 of 151...
Page 108 Numeric ID with the Configuration > System settings page. with SIP TelePresence Server's SIP registrar. The room's associated endpoint must be in registrar the conference before other endpoints or endpoint groups can join. Cisco TelePresence Server Product User Guide Page 108 of 151...
Page 109 If Add all endpoints to conferenceis disabled (default), then you can: select individual endpoints to be visible to the room's user. select/deselect all endpoints by using the check box in the heading row. Cisco TelePresence Server Product User Guide Page 109 of 151...
Page 110: Starting A Conference From A Room
For more information about clustering, Understanding clustering The username and password of the room account. The following instructions - also available in the online help after the user logs in. Cisco TelePresence Server Product User Guide Page 110 of 151...
Page 111 Rooms Log into the room 1. Open a web browser. 2. Enter the IP address of the TelePresence Server. 3. Enter your room's Username and Password. 4. Click Log in. Cisco TelePresence Server Product User Guide Page 111 of 151...
Page 112 Mute or unmute the participant's video stream. Mute or unmute the participant's audio stream. Click the endpoint picture to make that participant important; the TelePresence Server will display this participant as prominently as possible. Cisco TelePresence Server Product User Guide Page 112 of 151...
Page 113: Room User Instructions
Rooms Room user instructions Cisco TelePresence Server Product User Guide Page 113 of 151...
Page 114 Rooms Log into the room 1. Open a web browser. 2. Enter the IP address of the TelePresence Server. 3. Enter your room's Username and Password. 4. Click Log in. Cisco TelePresence Server Product User Guide Page 114 of 151...
Page 115 Click the endpoint picture to make that participant important; the TelePresence Server will display this participant as prominently as possible. Note: The conference cannot continue if you leave the conference. However, the conference continues while you are connected even if other endpoints leave. Cisco TelePresence Server Product User Guide Page 115 of 151...
Page 116: Users
Users Displaying the user list Adding and updating users Cisco TelePresence Server Product User Guide Page 116 of 151...
Page 117: Displaying The User List
You can create a user that has neither API access nor administrator privileges, but such a user can not log in and can not use the API. Deleting users Select the users and then click Delete selected users. You cannot delete the admin user. Cisco TelePresence Server Product User Guide Page 117 of 151...
Page 118: Adding And Updating Users
API access Select this check box to allow this user account to be used by applications that communicate with the TelePresence Server via API commands. Cisco TelePresence Server Product User Guide Page 118 of 151...
Page 119: Logs
Logs Working with the event logs Event capture filter Event display filter Logging H.323 or SIP messages Logging using syslog Working with Call Detail Records Feedback receivers Cisco TelePresence Server Product User Guide Page 119 of 151...
Page 120: Working With The Event Logs
Send the event log to one or more syslog servers on the network for storage or analysis. The servers are defined in the Syslog page. Empty the log by clicking Clear log. Cisco TelePresence Server Product User Guide Page 120 of 151...
Page 121: Event Capture Filter
3. Click OK (this is a temporary elevation in detail that you can reverse after your issue is resolved). 4. Click Update settings. The TelePresence Server will capture detailed trace information from the video sub-system, as well as the default information for all other sub-systems. Cisco TelePresence Server Product User Guide Page 121 of 151...
Page 122: Event Display Filter
The display level changes to None for all sub-systems. 4. Select Errors only from the dropdown next to the SIP sub-system. 5. Click Update settings. The TelePresence Server displays only SIP errors. Cisco TelePresence Server Product User Guide Page 122 of 151...
Page 123: Logging H.323 Or Sip Messages
XML for further processing or to send to support. When you're satisfied that the issue is resolved, you should Disable H323/SIP logging and then Clear log to avoid impacting the performance of the unit in future. Cisco TelePresence Server Product User Guide Page 123 of 151...
Page 124: Logging Using Syslog
To define a syslog server, simply enter its IP address and then click Update syslog settings. The number of packets sent to each configured host is displayed next to its IP address. Cisco TelePresence Server Product User Guide Page 124 of 151...
Page 125 Note: Each event will have a severity indicator as follows: 0 - Emergency: system is unusable (unused by the Cisco TelePresence Server) 1 - Alert: action must be taken immediately (unused by the Cisco TelePresence Server) 2 - Critical: critical conditions (unused by the Cisco TelePresence Server)
Page 126: Working With Call Detail Records
This button downloads all the records currently stored on the box; it ignores any display filters you have set on the web page. Note: Avoid downloading CDR logs when the unit is under heavy load; performance may be impaired. Cisco TelePresence Server Product User Guide Page 126 of 151...
Page 127 You can do this for all messages by selecting All and clicking Update display, which can be useful in combination with the Filter string to find records where the message contains a particular word. Cisco TelePresence Server Product User Guide Page 127 of 151...
Page 128: Feedback Receivers
The string is optional and defaults to the MAC identifier receiver when it is queried or when it address of Ethernet port A on the publishes feedback events. TelePresence Server. Cisco TelePresence Server Product User Guide Page 128 of 151...
Page 129: Reference
Reference Content channel support Understanding how participants display in layout views Ports allocation Endpoint types Endpoint interoperability Checking for updates and getting help Contact details and license information Cisco TelePresence Server Product User Guide Page 129 of 151...
Page 130: Content Channel Support
H.323 systems use a protocol called H.239 to receive and send the content channel video. SIP systems use a protocol called BFCP for content. Cisco CTS systems and other TIP systems use TIP to control content sharing. Although the content channel is enabled system-wide by default, the TelePresence Server must cater for endpoints that do not support the second video channel.
Page 131 Endpoints and click the endpoint group name. 2. Click [Advanced settings]. 3. Select the endpoint number from the dropdown labeled Screen to receive content / audio. 4. Click Update endpoint. Cisco TelePresence Server Product User Guide Page 131 of 151...
Page 132: Understanding How Participants Display In Layout Views
(the Cisco TelePresence System T3 for example). If the panel switched view is not possible, the TelePresence Server composes the layout for single-...
Page 133 The overlaid panes are automatically centered if possible. The TelePresence Serveruses this layout if there are only one- or two- screen systems in the conference but it needs more small panes to show the participants. Cisco TelePresence Server Product User Guide Page 133 of 151...
Page 134 2 person mode: The TelePresence Server composes the participant video streams as if there were two people sitting next to each other on one side of a table, irrespective of their physical location. Cisco TelePresence Server Product User Guide Page 134 of 151...
Page 135 When placing participants within layout panes, the TelePresence Server places the "loudest" people first, in the most prominent panes, and the quietest people in the smaller panes. However, in conferences with a mixture of TelePresence systems (which typically use large, high resolution, Cisco TelePresence Server Product User Guide Page 135 of 151...
Page 136 TelePresence Server to continuously show all participants that are present. You can choose whether or not to display the continuous presence panes by selecting Show continuous presence panes. Cisco TelePresence Server Product User Guide Page 136 of 151...
Page 137 Server considers this participant first when deciding which contributors to show in which layout panes, rather than their position in the list being set by how loudly they are speaking. See the endpoint control settings in Displaying conference status. Cisco TelePresence Server Product User Guide Page 137 of 151...
Page 138 Participants who have had their video muted from the web interface do not contribute video to the conference. They will continue to contribute audio as normal, unless it is muted separately. Cisco TelePresence Server Product User Guide Page 138 of 151...
Page 139: Ports Allocation
Port allocations by hardware type Hardware Audio-only Content Video ports (HD Video ports (Full HD arrangement ports ports mode) mode) 7010 8710 Cluster of 2 8710s Cluster of 3 8710s Cluster of 4 8710s Cisco TelePresence Server Product User Guide Page 139 of 151...
Page 140: Endpoint Types
Cisco TelePresence Server software. TelePresence Server 2.2 software refers to the current (1.7.3) and earlier versions of the CTS software as 'legacy Cisco CTS' to distinguish them from the imminent version, 1.7.4 (and later versions), which, together with TelePresence Server 2.2, fixes a number of historical interoperability issues.
Page 141 Reference Endpoint type (shown in UI) Hardware names / model numbers SIP three screen TelePresence A Cisco CTS three screen system running CTS 1.7.4 or later, for example: Cisco TelePresence System 3000 series (CTS 30x0) Cisco TelePresence System 3200 series (CTS 32x0) The endpoint type is not recognized by the TelePresence Server...
Page 142: Endpoint Interoperability
Add legacy CTS 500 You must add these endpoints using Add CTS 1000 Cisco legacy Cisco CTS endpoint if they are CTS 1100 CTS endpoint running versions 1.6.x or 1.7.x (up to and CTS 1300 including 1.7.3) of the CTS software. CTS 3000 You may be able to add these endpoints CTS 3010...
Page 143: Checking For Updates And Getting Help
The software build number which can be found in the product user interface (if applicable). Your contact email address or telephone number. The serial number of the hardware unit (if applicable). Cisco TelePresence Server Product User Guide Page 143 of 151...
Page 144: Contact Details And License Information
Please refer to the following sections for details of where to get further help and for additional software license information: TANDBERG Software licenses TANDBERG TANDBERG is now part of Cisco. For further assistance and updates visit the TANDBERG web site: www.tandberg.com Software licenses This product can use HMAC-SHA1 to authenticate packets and AES to encrypt them.
Page 145 ZIP. Such altered versions are further prohibited from misrepresentative use of the Zip-Bugs or Info- ZIP e-mail addresses or the Info-ZIP URL(s), such as to imply Info-ZIP will provide support for the altered versions. Cisco TelePresence Server Product User Guide Page 145 of 151...
Page 146 For written permission, please contact openssl-core@openssl.org. 5. Products derived from this software may not be called "OpenSSL" nor may "OpenSSL" appear in their names without prior written permission of the OpenSSL Project. Cisco TelePresence Server Product User Guide Page 146 of 151...
Page 147 4. If you include any Windows specific code (or a derivative thereof) from the apps directory (application code) you must include an acknowledgement: "This product includes software written by Tim Hudson (tjh@cryptsoft.com)" Cisco TelePresence Server Product User Guide Page 147 of 151...
Page 148 2. distributions in binary form include the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other associated materials; 3. the copyright holder's name is not used to endorse products built using this software without specific written permission. Cisco TelePresence Server Product User Guide Page 148 of 151...
Page 149 THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE Cisco TelePresence Server Product User Guide Page 149 of 151...
Page 150 INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. Cisco TelePresence Server Product User Guide Page 150 of 151...
Page 151 THIS MANUAL, EVEN IF CISCO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Cisco and the Cisco Logo are trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and other countries. A listing of Cisco's trademarks can be found at www.cisco.com/go/trademarks. Third party trademarks mentioned are the property of their respective owners.

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