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Net2Phone Max 8 User Manual

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  • Page 2 If you are unable to locate the software license or limited warranty, contact your Net2Phone representative for a copy. The following information is for FCC compliance of Class A...
  • Page 3 In no event shall Net2Phone or its suppliers be liable for any indirect, special, consequential, or incidental damages, including, without limitation, lost profits or loss or damage to...
  • Page 4 Net2Phone or its suppliers have been advised of the possibility of such damages. Max 8, Max 8 Plus, net2phone, and the Net2Phone logo are registered trademarks of Net2Phone, Inc. in the US and certain other countries. All other trademarks mentioned in this document are the property of their respective owners.

  • Page 5: Table Of Contents

    LUS TO A LAN ............11 2.1.1 Obtaining the Max 8 DHCP IP Address via a Telephone Keypad ... 12 2.1.2 Connecting to the Max 8 or 8 Plus through a Serial Cable ....12 ONNECTING TO A WITH TATIC ..........16 DDRESSES 2.2.1...
  • Page 6 Max 8 and 8 Plus User’s Guide Table of Contents ......... 29 ONFIGURATION ... 30 ETWORK AND OICE ONFIGURATION ......32 ONFIGURING IREWALLS ......36 ONFIGURING CCOUNTS 4.3.1 Single Account Management ..37 4.3.2 Multiple Account Management ..38 4.3.3 The Login Button ......
  • Page 7 6.2.2 Placing international calls ....67 ......... 67 ALLING 6.3.1 Calling a Max 8 or 8 Plus FXS port from another Max ......67 6.3.2 Calling a Max 8 Plus’s FXO port from another Max ........68 APPENDICES ............71 A –...

  • Page 9: Overview

    1.1 System Features Congratulations on your purchase of the Max 8 or Max 8 Plus! The Max 8 is a Voice over Internet Protocol device that allows you to make multiple ingoing/outgoing calls over the Internet using a single Ethernet LAN connection.
  • Page 10 Max must have at least five ports connected to the PBX or to analog telephones. The Max 8 and Max 8 Plus features several proprietary Quality of Service (QoS) enhancements, including 1. G.168 echo cancellation 2.

  • Page 11: About This Guide

    1.2 About This Guide This User’s Guide, as well as the other instructional literature that accompanies the Max 8 and Max 8 Plus, is intended for people who have a moderate degree of experience installing networking equipment such as routers, hubs, servers, and switches, and are familiar with basic wiring and cabling practices.

  • Page 12: Hardware Setup

    Section 1 1.3 Hardware Setup 1.3.1 Hardware Requirements To use the Max 8 or Max 8 Plus, you will need 1. A Max 8 or Max 8 Plus unit 2. A corded or cordless analog telephone and from one to seven ancillary phones 3.

  • Page 13: The Hardware Setup Procedure

    Section 1 connected to the PBX or to an analog telephone. NOTE: On the Max 8 Plus without FXS ports installed, the LAN settings must be configured using a PC with a serial cable connection. For details see Section 2.1.2, Connecting to the Max 8 Plus Through a Serial Cable in this Guide.

  • Page 14: Installing The Max 8 Unit

    3. If your installation includes a PBX, connect it as illustrated in Figure 1. 4. Plug the Max 8 into your power outlet and turn the unit on. Your Max 8 hardware setup is now complete. The next step is to connect the unit to your LAN so that you can browse the Max Web Manager.

  • Page 15: Installing The Max 8 Plus Unit

    Do not place objects in excess of 20 pounds on top of the unit. Please refer to the Max 8 and 8 Plus Hardware Installation Guide and observe the safety precautions listed.
  • Page 16 Max 8 and 8 Plus User’s Guide Section 1 included with all Microsoft™ operating systems. (This is optional when FXS ports are present.) This procedure is explained in Section 2.1.2.1, Using HyperTerminal. 2. Connect the RJ-45 LAN port to an Ethernet socket, router, hub, or switch.

  • Page 17: Connecting The Max 8 Plus Fxs Ports To A Pbx

    Max 8 and 8 Plus User’s Guide Section 1 1.5.1 Connecting the Max 8 Plus FXS Ports to a NOTE: FXS ports do not support IVR functionality. CO Line Telephone PSTN Switch 1 2 3 4 5 6 7 8 9...

  • Page 18: Connecting The Max 8 Plus Fxo Ports To A Pbx

    SLT – Single Line Terminal (or Telephone) Trunk or CO Line - Line from Central office or switch When you have finished connecting the Max 8 Plus FXS and FXO ports as illustrated above, plug the unit into a power outlet and turn it on.

  • Page 19: Connecting Your Max 8 And 8 Plus To The Lan

    2.1 Connecting the Max 8 and 8 Plus to a DHCP LAN Section 2.1 explains how to connect your Web browser to the Max 8 or Max 8 Plus if your LAN uses DHCP addressing. If your LAN uses static IP addresses, skip to Section 2.2, Connecting to a LAN with Static IP Addresses, below.

  • Page 20: Obtaining The Max 8 Dhcp Ip Address Via A Telephone Keypad

    Connecting to the Max 8 or 8 Plus through a Serial Cable Although the serial connection allows you to set many of the Max 8 or Max 8 Plus’s parameters, this section will only explain how to connect to the Max and obtain its DHCP IP...
  • Page 21 Microsoft operating systems. It is usually found in the Programs menu, under Accessories. Figure 4 – Max 8 and 8 Plus Serial Connection NOTE: If your Max 8 Plus does not have any FXS ports installed, its LAN settings can only be configured using this method.
  • Page 22 Parity None Character size Stop Bit Flow Control None 4. Turn on power to the Max 8 or 8 Plus, then press the Enter key on your PC. The boot messages are displayed, followed by the command prompt MAX:>. NOTE: n2p is the default system name with which the unit is shipped.
  • Page 23 Max 8 and 8 Plus User’s Guide Section 2 appears. You are now logged in. NOTE: · The Max 8 and Max 8 Plus allow only three management user names. You can change any user’s password, but you cannot delete or create additional users.

  • Page 24: Connecting To Alan With Static Ip Addresses

    2.2 Connecting to a LAN with Static IP Addresses This section explains how to connect your Web browser to the Max 8 or Max 8 Plus if your LAN uses static IP addresses, using either a telephone keypad or serial connection. The process will entail the following steps: Disable DHCP in the Max 8 or Max 8 Plus.
  • Page 25 To disable DHCP, proceed as follows: 1. Connect an analog telephone to any RJ- 11 port on the Max 8 or Max 8 Plus. NOTE: To use this method for the Max 8 Plus, there must be an FXS card installed.
  • Page 26 If the new address is incorrect, hang up the telephone and repeat from step 1, above. 4. Reset the Max 8 or Max 8 Plus to activate the changes. To do this, power-off the unit, wait 10 seconds, and turn it on again.
  • Page 27 Manager. Proceed to Section 3, Logging in to the Max Web Manager. 2.2.1.4 Re-enabling DHCP from a telephone keypad If you need to re-enable DHCP in the Max 8, proceed as follows: Lift the handset and dial 4 (the enable DHCP parameter code).

  • Page 28: Entering Static Ip Addresses Via Hyperterminal

    2.2.2 Entering Static IP Addresses via HyperTerminal Although many of the Max 8 and Max 8 Plus’s IP parameters can be set manually through the serial connection, if desired, this section will only show you how to set the IP address and netmask parameters.
  • Page 29 Max 8 and 8 Plus User’s Guide Section 2 disable and then press the Enter key. 2.2.2.2 Entering an IP Address In step 3 of Section 2.1.2.2, Obtaining the Max’s DHCP IP Address via HyperTerminal, the menu illustrated in Figure 5 appears: Figure 5 –...
  • Page 30 Max 8 and 8 Plus User’s Guide Section 2 Figure 6 – LAN Parameters in HyperTerminal 3. At the Enter <parameter>: prompt, enter 2 to change the Netmask. 4. When you finish making changes, reset the Max 8 or Max 8 Plus to activate the changes.
  • Page 31 The new IP address and netmask are now in effect. If you are using static IP addresses, you are now ready to finish setting up the Max 8 or Max 8 Plus using the Max Web Manager. Proceed to Section 3, Logging In to...
  • Page 32 Max 8 and 8 Plus User’s Guide Section 2...

  • Page 33: Logging In To The Max Web Manager

    Connecting to the Max 8 or 8 Plus through a Serial Cable. Once you know the Max 8’s IP address, you are ready to log in to the unit through a Web browser as follows: 1. Open a new browser window and enter the Max 8 or Max 8 Plus’s IP address in the address box.
  • Page 34 Max 8 and 8 Plus User’s Guide Section 3 2. When the Introduction page is displayed, click the “enter - Open the door” area. The Network Password dialog box appears. Figure 9 – Network Password Dialog Box 3. Enter your user name and password, and click OK.
  • Page 35 Max 8 and 8 Plus User’s Guide Section 3 Figure 10 – Max Web Manager Site Map Page...
  • Page 36 Max 8 and 8 Plus User’s Guide Section 3...

  • Page 37: Using The Max Web Manager

    Type, Physical and Logical Port Numbers, and their Local Addresses are listed. The Interface Type column does not pertain to the Max 8, since its ports are all FXS type ports. The Local Address serves only as the source text for...

  • Page 38: Network And Voice Configuration

    To modify the parameters on the Network and Voice Configuration page, simply enter the desired values into the respective boxes. The IP Configuration table displays all the Max 8 and Max 8 Plus’s IP-related parameters. The Voice Configuration table displays the Jitter Buffer Bounds, which are used to control the Quality of Service (QoS).
  • Page 39 Max 8 and 8 Plus User’s Guide Section 4 more packet loss. However, packet delay increases with the bounds size. The default values in this table should not normally be changed. DHCP users: If your LAN is using DHCP addresses, you do not have to configure this page.

  • Page 40: Configuring Firewalls

    If your connection to the Internet utilizes a firewall, several ports will have to be opened to allow your Max 8/16 or T1/E1 to make and receive calls to other Net2Phone devices. UDP Port 6801 must be opened. The following...
  • Page 41 Max 8 and 8 Plus User’s Guide Section 4 Max Port # Firewall Firewall Port Port Type Numbers UDP Port (OPAL) 7000 - 7001 UDP Port (OPAL) 7002 - 7003 UDP Port (OPAL) 7004 - 7005 UDP Port (OPAL) 7006 - 7007...
  • Page 42 UDP PORT and TCP PORT for each. NOTE: The Max 8/16 and T1/E1 gateway will not work behind a proxy server. In Max-t o-Max calling (when you call a Max unit...
  • Page 43 UDP Start Port as illustrated in Figure 13 – Network Configuration Table, below. Figure 13 – Network Configuration Table 3. Save your settings and restart the Max 8/16 or T1/E1: After you have made the desired changes, click the Save button at the bottom of the page to save the new settings, then restart the unit.

  • Page 44: Configuring Accounts

    Click the Account Config link to access the Account Information page, illustrated below. Figure 14 – Account Configuration Table The Max 8 and Max 8 Plus allows accounts to be managed in either of two ways: 1. Single Account Management - All of the...

  • Page 45: Single Account Management

    Max 8 and 8 Plus User’s Guide Section 4 4.3.1 Single Account Management For single account management: 1. In the box for Port #1 in the Account column, enter a Net2Phone account number. 2. In the PIN field, enter the Personal Identification Number for that account.

  • Page 46: Multiple Account Management

    Max 8 and 8 Plus User’s Guide Section 4 4.3.2 Multiple Account Management For multiple account management: 1. For each port that is connected to a telephone or PBX/KPS, enter the account number and PIN you intend to use with that port.

  • Page 47: Fax Only

    Max 8 and 8 Plus User’s Guide Section 4 1. Select the dollar radio button under the Announce Account Balance heading. 2. Click the Save Changes button. 4.3.5 FAX Only You can set the fax mode for each port to either enable or disable.
  • Page 48 Max 8 and 8 Plus User’s Guide Section 4 Figure 15 – Remote Access IVR Configuration Table The Remote Access IVR function permits system managers to select the announcement that will greet callers on an FXO port; in addition, the system managers can designate the security, call forwarding, or other options that may be applied to the port.
  • Page 49 Max 8 and 8 Plus User’s Guide Section 4 ? ? Play Welcome Only – When this option is selected, callers to the port hear a welcome message, “Welcome to Net2Phone. Please enter the number you wish to call.” Callers can then make VoIP calls without restriction.
  • Page 50 Max 8 and 8 Plus User’s Guide Section 4 number preceded by *72, may be entered in the Forwarding Number column. If a PSTN number is entered, it must include any required preliminary digits, such as a 1 for long distance calling.
  • Page 51 123 4567 rings. London Figure 16 – Phone Call Flow for Max 8 Plus FXO Port Figure 16 illustrates the call-flow of a telephone call placed through a Max 8 Plus’s FXO port. In this scenario, four FXO ports are connected to the PBX...

  • Page 52: The Max-To-Max Ivr Configuration Table

    Max 8 and 8 Plus User’s Guide Section 4 4.4.2 The Max-to-Max IVR Configuration Table If your unit does not have FXO ports or will not be receiving any Max-t o-Max calls, this section is not applicable. Click the Max-to-Max IVR Config link on the Site Map page to go to the Max-to-Max IVR Configuration Table, illustrated below.
  • Page 53 The Max-to-Max IVR Configuration Table allows the system manager to configure the way a Max 8 or Max 8 Plus’s FXO ports will respond to VoIP calls it receives from other Max units. In the Max-to-Max IVR Configuration...
  • Page 54 Max 8 and 8 Plus User’s Guide Section 4 ? ? IVR Off – When IVR Off is selected for a port, callers to the port get an immediate PBX dial tone and can use the PBX’s facilities without restriction.
  • Page 55 PSTN telephone number must be preceded by a 9. 4.4.2.2 Receiving Max-to-Max Calls For the Max 8 or Max 8 Plus to be able to receive Max-to-Max calls, the Account Information Page (Section 4.3, Figure 14 – Account Configuration Table) must be configured.
  • Page 56 Max 8 and 8 Plus User’s Guide Section 4 NOTE: Only one of the ports sharing a single account may have the Y in its Login column selected, designating it to receive calls. The same account may be entered in all the ports.
  • Page 57 Max 8 and 8 Plus User’s Guide Section 4 New York City Caller dials 5722, which is pre-set on PBX to dial *721234123412#, account no. of London MAX's FXO port. Analog Line Card Extension Switch MAX 4/8 PBX sends call...

  • Page 58: The Current Routing Table

    Max 8 and 8 Plus User’s Guide Section 4 4.5 The Current Routing Table Click the Routing Table Config link to access the Current Routing Table page, illustrated below. Figure 19 – Current Routing Table The Routing Table is used to set up routing between two or more telephone extensions connected to a single Max’s FXS ports.

  • Page 59: Logical Port Numbering

    11 would be FXS 10 (11 – 1 = 10). ? ?If you have both FXO and FXS ports (Max 8 Plus only): Note which ports are FXS and which are FXO. Write down the physical port numbers in the table in Appendix D.

  • Page 60: Adding An Entry To The Current Routing Table

    Max 8 and 8 Plus User’s Guide Section 4 1 2 3 4 1 2 3 4 Port Port Port Port Port Port Port Port Figure 20 – Logical Port Numbering A Physical and Logical Port Number Table, Appendix D in this Guide, has been provided...
  • Page 61 NOTE: The two VoIP entries in the Current Routing Table cannot be deleted as they are necessary for correct operation of the Max 8 Plus system. After the desired changes have been entered, click the Save button to save them.

  • Page 62: System Information And Commands

    Max 8 and 8 Plus User’s Guide Section 4 4.6 System Information and Commands Click the System Information link to access the System Information page, illustrated below. Figure 21 – System Information Page The System Information page displays: ? ? the Current System Name...

  • Page 63: Other Web Manager Functions

    Click to load factory settings page, illustrated below. Figure 22 – Click to Load Factory Settings Page Click the Load button to restore the Max 8 or Max 8 Plus’s default factory configuration. (Refer to the Max 8 or Max 8 Plus Command Reference Guide for system default settings.)

  • Page 64: Restart System

    Max 8 and 8 Plus User’s Guide Section 4 Figure 23 – Current System Log Messages Page 4.7.3 Restart System Click the Restart System link to access the Restart System page, illustrated below. To restart the system, click the Restart button.
  • Page 65 Max 8 Plus system. Be sure to have the following information at hand: ? ? IP address of Max 8 or Max 8 Plus ? ? User name ? ? Password Follow the instructions to contact the...
  • Page 66 Max 8 and 8 Plus User’s Guide Section 4...

  • Page 67: Configuring Voice Messages

    Max 8 and 8 Plus User’s Guide Section 5 5. Configuring Voice Messages The Max 8 or Max 8 Plus employs a set of default messages for the IVR voice prompts and responses callers hear, and for the prompts and responses you hear when you configure the Max through a telephone keypad.

  • Page 68: Voice Message Files

    Max 8 and 8 Plus User’s Guide Section 5 5.1 Voice Message Files The following table shows the Max 8, 8 plus message file contents as shipped. File Name Message that the file should contain CA0000B The number you dialed is busy.
  • Page 69 Max 8 and 8 Plus User’s Guide Section 5 File Name Message that the file should contain Your account is disabled. Please check the CA0014B account number and try again. CA0015B Please press ### to complete the call or hang up.
  • Page 70 Max 8 and 8 Plus User’s Guide Section 5 File Name Message that the file should contain FE0005B DHCP is now enabled, please press #. FE0006B DHCP is now disabled, please press #. FE0007B You have FE0008B Remaining in your account...
  • Page 71 Max 8 and 8 Plus User’s Guide Section 5 File Name Message that the file should contain DG0020B Twenty DG0030B Thirty DG0040B Forty DG0050B Fifty DG0060B Sixty DG0070B Seventy DG0080B Eighty DG0090B Ninety DG0100B Hundred DG0101B Thousand DG0102B Dot (.)

  • Page 72: Voice Message File Download Procedure

    Section 5 5.2 Voice Message File Download To implement the file upload/download procedure, you will need: 1. A PC with LAN connection to Max 8 or Max 8 Plus. 2. The DOS FTP client program (included with all Microsoft operating systems).
  • Page 73 Enter key. The new vocfile is not activated until you reboot the Max 8 Plus system. 3. To save the file and reboot the Max 8 or Max 8 Plus, proceed as in steps 8 – 10...
  • Page 74 Max 8 and 8 Plus User’s Guide Section 5 in Section 5.2 above, Voice Message File Download.

  • Page 75: Placing Calls

    6. Placing Calls 6.1 The Pound Key The pound key (#) is used by the Max 8 and Max 8 Plus to indicate the end of a dial string. If the pound key is omitted, the Max waits three seconds for additional input, then places the call.

  • Page 76: Calling A Max 8 Plus's Fxo Port From Another Max

    We will place the call as a Max-to-Max call, using the Max 8 Plus in your company’s New York City office and the Max 8 Plus in your company’s London office. Before we place the call, let us assume the following conditions.
  • Page 77 Max 8 and 8 Plus User’s Guide Section 6 available unoccupied port on the Max within the group. On the London (remote) Max unit: 1. The account number of the London unit is 1234567890. 2. The Welcome and Password option has been selected on that unit’s Max-...
  • Page 78 Max 8 and 8 Plus User’s Guide Section 6 ? ? Your call may be automatically forwarded to another number (without any notification to you). NOTES: ? ? If the LAN to which either Max is connected employs a firewall, you need...

  • Page 79: Appendices

    Max 8 and 8 Plus User’s Guide Appendix A Appendices Appendix A – Troubleshooting Common mechanical installation problems and corrective actions If there appears to be a malfunction, first check all cables and connections. If these appear to be in order, see the following table for specific troubles and solutions.

  • Page 80: Common Network Connection Problems

    Center or your Net2Phone reseller A. 2 Common network connection problems When I attempt to connect to my Max 8 or Max 8 Plus through a serial cable connection, I do not see any text, or the text that appears is distorted.
  • Page 81 Plus and LA N, hub, or router. 3. Make sure that all network ports, routers, or hubs are live. I set DHCP to ON, but my Max 8 or Max 8 Plus cannot obtain correct network settings. 1. Make sure your network supports DHCP.

  • Page 82: Common Configuration Problems

    Max 8 and 8 Plus User’s Guide Appendix A When I enter a static IP Address into my Max 8 or Max 8 Plus and restart the unit, the IP Address I entered is not saved. 1. Make sure DHCP is set to OFF.

  • Page 83: Problems Using The Max 8 Or Max 8 Plus

    To find the logical port number for each port, refer to Section 4.5.1, Logical Port Numbering. A. 4 Problems using the Max 8 or Max 8 Plus When I attempt to make a call, I hear a fast busy signal.
  • Page 84 Max 8 and 8 Plus User’s Guide Appendix A When I attempt to call into my Max 8 Plus from another unit via *72, I get a busy signal. 1. Make sure the account number you are calling from is valid and has a correct PIN.

  • Page 85: Appendixb - Technical Support

    Appendix A, Troubleshooting. If the problem remains unresolved, please contact your reseller for assistance. Do not attempt to disassemble the Max 8 or Max 8 Plus. There are no user-serviceable parts inside the unit. Do not attempt to disassemble the Max 8 or Max 8 Plus aside from removing the FSU/FOU cards.
  • Page 86 Max 8 and 8 Plus User’s Guide Appendix A...

  • Page 87: Appendixc - System Specifications

    Max 8 and 8 Plus User’s Guide Appendix C Appendix C – System Specifications Max 8 Analog Voice FXS, RJ-11, 8 ports Interface 10/100baseT, RJ-45, 1 port LAN Interface {Ethernet/FastEthernet auto- detection} EIA-232 {old RS-232C}, DB -9, 1 port Serial Interface...
  • Page 88 Max 8 and 8 Plus User’s Guide Appendix C Command line interface via Management console port or telnet client interface Web interface via any web- browser 45 x 439 x 310 mm Physical Size (H x W {mounting handles for 19 inch...
  • Page 89 Max 8 and 8 Plus User’s Guide Appendix C Meaning Meaning Meaning Alarm 10/100 Fast Operation Ethernet LINK Link Serial RECEIV active port transmit Serial Voice RXHW Voice TXHW port transmit receive receive...
  • Page 90 Max 8 and 8 Plus User’s Guide Appendix C Max 8 Plus Analog Voice FXS/FXO, RJ-11, 4/8 ports Interface 10/100baseT, RJ-45, 1 port LAN Interface {Ethernet/FastEthernet auto- detection} EIA-232 {old RS-232C}, DB -9, 1 port Serial Interface Asynchronous serial communication at 19200bps...
  • Page 91 Max 8 and 8 Plus User’s Guide Appendix C Weight 2 Kg. 100 - 240 VAC, 1.5 A (max.), Input power 50/60 Hz , 50 W (max.) Main processor Motorola MPC855T Operation 0 ~ 50 temperature Storage -40 ~ 85...
  • Page 92 Max 8 and 8 Plus User’s Guide Appendix C...

  • Page 93: Appendixd - Physical And Logical Port Number Table

    Max 8 and 8 Plus User’s Guide Appendix D Appendix D – Physical and Logical Port Number Table FXS Ports FXO Ports Physical Logical Physical Logical Port Port Port Port Number Number Number Number...
  • Page 94 Max 8 and 8 Plus User’s Guide Appendix D...

  • Page 95: Appendixe - Approvals And Listings

    Max 8 and 8 Plus User’s Guide Appendix E Appendix E – Approvals and Listings FCC Declaration of Conformity ?? Product name: Max 8 ?? FCC Rules: Tested to comply with FCC part 15, Class A ?? Operating environment: for office use...
  • Page 96 Max 8 and 8 Plus User’s Guide Appendix E Important! Changes or modifications not expressly approved by the manufacturer could void the user’s authority to operate the equipment. Use with an approved telephone set. Party responsible for product compliance: Net2Phone, Inc.

  • Page 97: Index

    Max 8 and 8 Plus User’s Guide Index Index Account Configuration factory configuration.. 60 page ....39 firewall ..34, 37, 48, 76 accounts .... 39, 81 FXS port ....1 Address Table Configuration table 31 AVU......84 G.168....2, 86, 89 gateway-server ...1...
  • Page 98 Max 8 and 8 Plus User’s Guide Index Logical Port Numbers 32 Login Button ..... 42 Receiving Calls.. 42, 48, Remote IVR ..43, 44 Max to Max .. 37, 41, 42, Restart System page35, 48, 49, 50, 52, 53, 73, 74, 75, 76 Routing Table ...
  • Page 99 Max 8 and 8 Plus User’s Guide Index Voice Configuration.. 32, 33, 37, 38, 80 VAD......2 Voice Message ..65 vocfile ... 64, 69, 70 VoIP ....1, 58 Voice activity detection2...

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