1. Manuals
  2. Brands
  3. Net2Phone Manuals
  4. Gateway
  5. Max 8
  6. User manual

Net2Phone Max 8 User Manual

Voip
Hide thumbs Also See for Max 8:
Table of Contents

Advertisement

Quick Links

Download this manual

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the Max 8 and is the answer not in the manual?

Questions and answers

Related Manuals for Net2Phone Max 8

Summary of Contents for Net2Phone Max 8

  • Page 2 Net2Phone or its suppliers have been advised of the possibility of such damages. Net2Phone Max , net2phone, and the Net2Phone logo are registered trademarks of Net2Phone, Inc. in the US and certain other countries.

  • Page 3: Table Of Contents

    2.1.1 Obtaining the Max 8/16’s DHCP IP Address via a Telephone Keypad....10 2.1.2 Connecting to the Max 8/16 or T1/E1 Through a Serial Cable ....... 11 Connecting to a LAN with Static IP Addresses ..............13 2.2.1 Entering Static IP addresses from a Telephone Keypad......... 13 Entering Static IP Addresses via HyperTerminal ..............
  • Page 4 6.2.2 Placing international calls ..................56 Max-to-Max Calling......................56 6.3.1 Calling a Max 8/16 or T1/E1’s FXS port from another Max........56 6.3.2 Calling a Max 8/16’s FXO port from another Max ........... 56 APPENDICES ........................... 58 Appendix A – The PBX Interface Cable ..................58 Appendix B –...
  • Page 5 Max 8/16 and T1/E1 User’s Guide Table of Contents Page iii...

  • Page 6: Overview

    RJ-45 port. It is capable of accommodating up to sixteen (16) RJ-11 ports. These ports may be one of two types: FXS or FXO. Your Max 8/16 may have only FXS ports, or only FXO ports, or any combination of the two, and they may be installed in any order. A separate port with its own telephone line connection to the PBX (or to an analog telephone) is required for each concurrent telephone call (or conversation) desired.

  • Page 7: New System Features

    IVR Selection Enhancement – The Max 8/16 and T1/E1 no longer require the user to press the # key to complete a selection or a function. The Max 8/16 and T1/E1 will now automatically complete the user’s selection within three seconds.

  • Page 8: About This Guide

    RFC 2833 DTMF Enhancement – The Max 8/16 and T1/E1 now automatically corrects the order sequence of data packets when they are received. Direct Inward Dialing (DID) Hunt Group – The Max 8/16 and T1/E1 can now receive multiple incoming calls using a single DID account.

  • Page 9: Additional Requirements

    Standard serial cable (see Section 2.1.1, Connecting to the Max 8/16 or T1/E1 Through a Serial Cable). NOTE: On a Max 8/16 or T1/E1 without FXS ports installed, the LAN settings must be configured using a PC with a serial cable connection. For details, see Section 2.1.1, Connecting to the Max 8/16 or T1/E1 Through a Serial Cable, in this Guide.

  • Page 10: Locating Your Fxs And/Or Fxo Ports

    Max 8/16 and T1/E1 User’s Guide Section 1 – Overview 4. Log into the Max 8/16 or T1/E1 Web manager. 5. Finish configuring your FXS ports via the Web Manager. 6. Test your installation by making an Internet telephone call.

  • Page 11: Identifying Fxs And Fxo Ports

    Max 8/16 and T1/E1 User’s Guide Section 1 – Overview Ports also have logical numbers, used by the Routing Table, which are different from their physical numbers. (See Section 4.5, Routing Table Configuration.) 1.5.2 Identifying FXS and FXO Ports If you do not know which ports on your unit are FXS or FXO, you can slide out the cards and read the labels on the individual port cards.

  • Page 12: Installing The Max 8/16 Or T1/E1

    Do not place objects in excess of 20 pounds on top of the unit. PLEASE REFER TO THE NET2PHONE Max 8/16 AND T1/E1 HARDWARE INSTALLATION GUIDE AND OBSERVE THE SAFETY PRECAUTIONS LISTED.

  • Page 13: Connecting The Max's Fxs Ports To A Pbx

    Max 8/16 and T1/E1 User’s Guide Section 1 – Overview FXS ports are present.) This procedure is explained in Section 2.1.1.1, Connecting to the Max 8/16 or T1/E1 Using HyperTerminal. 3. Connect the RJ-45 LAN port to a hub or switch.

  • Page 14: Connecting The Max's Fxo Ports To A Pbx

    Your Net2Phone Max 8/16 and T1/E1 hardware setup is now complete. The next step is to configure the unit to communicate with your LAN so that you can browse the Max Web Manager.

  • Page 15: Connecting The Max 8/16 Or T1/E1 To A Lan

    This section explains how to set the Max 8/16 or T1/E1 LAN configuration using each method. NOTE: On the Max 8/16 or T1/E1, LAN settings must be configured using a PC with a serial cable connection using the HyperTerminal terminal-emulator application, which is included with all Microsoft operating systems.

  • Page 16: Connecting To The Max 8/16 Or T1/E1 Through A Serial Cable

    4. Write down the address and hang up the telephone. If you need to hear the address again, hang up the telephone, then repeat step 3. You are now ready to finish setting up the Max 8/16 or T1/E1 using the Max Web Manager. Proceed to Section 3, Logging In to the Max Web Manager.
  • Page 17 Stop Bit Flow Control None 4. Power-on the Max 8/16 or T1/E1, then press the Enter key on your The boot messages are displayed, followed by the command prompt n2p:> . NOTE: n2p is the default system name with which the unit is shipped. This can be replaced by a system name you select, such as MY_Max:>...

  • Page 18: Connecting To A Lan With Static Ip Addresses

    Entering Static IP addresses from a Telephone Keypad If your LAN uses static IP addresses, the most practical way to set up the Max 8/16 or T1/E1 is to enter an IP address and netmask from a telephone keypad. You can then finish setting up the unit while browsing the Max Web Manager.
  • Page 19 1, above. 4. Reset the Max 8/16 or T1/E1 to activate the changes. To do this, power-off the unit, wait 10 seconds, and turn it on again. DHCP is now disabled.

  • Page 20: Entering Static Ip Addresses Via Hyperterminal

    The voice prompt responds, “Your netmask address is…” and repeats the address you entered. 3. Proceed as in step 3, above. 4. Reset the Max 8/16 or T1/E1 as directed in Step 4 in Section 2.2.1.2, above. The new netmask address is now in effect.

  • Page 21: Turning Dhcp On (Or Off) From Hyperterminal

    2.3.2 Entering an IP Address To connect to the Max 8/16 or T1/E1 Web Manager, you will need to enter at least an IP address and netmask. From the DOS prompt, type: /CONFIG/IP to move to the IP configuration directory.
  • Page 22 Max 8/16 and T1/E1 User’s Guide Section 2 – Connecting the Max to a LAN 5. (Optional) Ping the Max 8/16 or T1/E1 from a PC, as illustrated below, using the new IP address, to confirm that the correct parameters have been entered and stored successfully.

  • Page 23: Logging In To The Max Web Manager

    Reminder: If you want to query the unit through a serial cable, see Section 2.1.1, Connecting to the Max 8/16 or T1/E1 Through a Serial Cable. Once you know the Max 8/16 or T1/E1’s IP address, you are ready to log in to the unit through a Web browser as follows: 1.
  • Page 24 You are now logged in. The Max Web Manager Site Map page appears. NOTE: The default user name is root and the default password is n2p. If you changed your password and have forgotten it, please email resellersupport@net2phone.com. Figure 10 – Max Web Manager Site Map...

  • Page 25: Using The Max Web Manager

    Any of the parameters on the Network and Voice Configuration page can be modified by simply entering the desired values into the respective boxes. The IP Configuration table displays all the Max 8/16 or T1/E1 ’s IP-related parameters. The Voice Configuration table displays the Jitter Buffer Bounds, which are used to control the Quality of Service (QoS).
  • Page 26 The NIC code entry has been added to the Network Configuration table for controlling the remote access to the Max 8/16 or T1/E1 device. Only the user with the account number belonging to the designated NIC code can access the device. The NIC code can be obtained from Net2Phone.

  • Page 27: Configuring Firewalls

    2. TCP Port 4000 3. UDP Port 21000 The table below explains the procedure for opening firewall ports for your Max 8/16 or T1/E1. This example illustrates the UDP Port (OPAL) assignments (with a default start point of 7000) for an 8-port Max 8/16 or T1/E1.
  • Page 28 UDP PORT and TCP PORT for each. NOTE: The Max 8/16 and T1/E1 gateway will not work behind a proxy server. In Max-to-Max calling (when you call a Max unit from another Max), if either Max is connected to a LAN that employs a firewall, you will need to configure settings on both the Max and the firewall before Max-to-Max calls can be placed.

  • Page 29: Port Identification With The Web Manager

    4.3 Port Identification with the Web Manager The Web Manager makes it easy to determine which of the ports on the Max 8/16 are FXO and which are FXS. The Configuration Manager allows you to do this by referring to the Remote Access IVR Configuration Table.
  • Page 30 Max 8/16 and T1/E1 User’s Guide Section 4 – Using the Max Web Manager The Port and Interface columns of the Remote Access IVR Configuration Table show clearly which interface is used by each port, using the physical port numbering scheme illustrated below, which was discussed previously in Section 1.

  • Page 31: Account Configuration With Multiple Did/Account Balance Announcement

    Figure 15 – Account Information Page The Max 8/16 or T1/E1 allows accounts to be managed in either of two ways: Single Account Management - All of the ports on the Max 8/16 or T1/E1 can operate from a single account number and PIN, or Multiple Account Management - You can use a different account and PIN for each port.

  • Page 32: Single Account Management

    4.4.1 Single Account Management For single account management: 1. In the box for Port #1 in the Account column, enter a Net2Phone account number. 2. In the PIN field, enter the Personal Identification Number for that account. 3. Check the Use account for all ports checkbox.

  • Page 33: Ivr (Interactive Voice Response) Configuration

    Max 8/16 and T1/E1 User’s Guide Section 4 – Using the Max Web Manager 4.5 IVR (Interactive Voice Response) Configuration The remote access IVR and Max-to-Max IVR supports multiple passwords. Up to 10 different passwords can be entered, separated by comma ( , ).
  • Page 34 Password column) which may consist of up to 5 (numeric only) characters. Request Account and PIN – This feature requires the caller to enter a Net2Phone account number and PIN before VoIP calling is enabled. If the caller then incurs charges while using the Net2Phone Max, they will accrue to the caller’s account.
  • Page 35 Max 8/16 and T1/E1 User’s Guide Section 4 – Using the Max Web Manager IMPORTANT: If a Net2Phone account number is entered for an FXO port in the Account Configuration Table (see Configuring Accounts, Section 4.3), the account entered acts as a “default”...

  • Page 36: The Max-To-Max Ivr Configuration Table

    Section 4 – Using the Max Web Manager Figure 17, above, illustrates the call-flow of a telephone call placed through a Max 8/16’s FXO port. In this scenario, four FXO ports are connected to the PBX in a hunt group set up at extension 4000.
  • Page 37 Section 4 – Using the Max Web Manager 4.5.2.1 Configuring Max-to-Max Calling Callers may access a port on a remote Max 8/16 from another Max device (Max-to-Max) by dialing *72 followed by the receiving port’s virtual number, which is the first ten digits of its account number.
  • Page 38 9. 4.5.2.2 Receiving Max-to-Max Calls For the Max 8/16 and T1/E1 to be able to receive Max-to-Max calls, the Account Information Page (Section 4.4, Account Configuration with Multiple DID/Account Balance Announcement, Figure 15 – Account Information Page) must be configured.
  • Page 39 Max 8/16 and T1/E1 User’s Guide Section 4 – Using the Max Web Manager New York City Caller dials 5722, which is pre-set on PBX to dial *721234123412#, account no. of London MAX's FXO port. 1 2 3 4 5 6...

  • Page 40: Routing Table Configuration

    Max 8/16 and T1/E1 User’s Guide Section 4 – Using the Max Web Manager 4.6 Routing Table Configuration Click the Routing Table Config link to access the Current Routing Table page, illustrated below. Figure 20 – Current Routing Table Many PBXs are unable to transmit the asterisk symbol ( * ) through their digital line card. The T1/E1’s Routing Table can be configured to circumvent this limitation.

  • Page 41: Logical Port Numbering

    Max 8/16 and T1/E1 User’s Guide Section 4 – Using the Max Web Manager The truncation length (TRNC)* The prefix number (Pre)* The postfix number (Post)* Validity of the table entry* * The items marked with an asterisk are intended for special circumstances. The items should be left unchanged in typical applications and setups.

  • Page 42: Adding An Entry To The Current Routing Table ** Explain

    Max 8/16 and T1/E1 User’s Guide Section 4 – Using the Max Web Manager Port Port Port Port Port Port Port Port 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 A V U...

  • Page 43: Pbx Configuration

    NOTE: The two VoIP entries in the Current Routing Table cannot be deleted, as they are necessary for correct operation of the Max 8/16 or T1/E1 system. After the desired changes have been entered, click the Save button to save them.

  • Page 44: Local Dialing System

    For a detailed description of the parameters, refer to the Max Command Reference Guide. 4.8 Local Dialing System The local dialing system feature enables the user to dial phone numbers to the Max 8/16 or T1/E1 products as they normally do on their ordinary phone. That is, the user does not have to dial an international call access number and country code number if the call destination is in the same country where user lives.

  • Page 45: Class Of Service Configuration

    For example, if the user dialed to a local phone number, the N2P call is made by the Max 8/16 or T1/E1 with the international call access number, country code number, and area code number added to the local phone number.

  • Page 46: Port Class Configuration

    Figure 25 – Port Class Configuration Page 4.11 Inbound Allow List Configuration This function blocks calls from unauthorized callers. The Max 8/16 and T1/E1 has remote accessible ports, so an unauthorized person can use the port without admission control. This feature allows the user to specify the allowable inbound numbers that can make use of the port as shown in Section 4.11, Inbound Allow List Configuration, Figure 26 –...
  • Page 47 Section 4 – Using the Max Web Manager When a call comes in to the Max 8/16 or T1/E1, it looks at the incoming caller ID, compares it to the list for the port, and if the caller is in the allow list, admits the call through. The maximum number of digits in the Web entry is 100.

  • Page 48: System Information And Commands

    To change entries on this page, just enter the new information into the desired fields, click the Save button, and restart the Max 8/16 or T1/E1. If changes are made on this page, the system must be restarted as discussed in Section 4.13.3, Restart System, before the changes take effect.

  • Page 49: Other Web Manager Functions

    Figure 28 – Click to Load Factory Settings Page Click the Load button to restore the Max 8/16 or T1/E1’s default factory configuration. (Refer to the Max Command Reference Guide for system default settings.) CAUTION: THIS COMMAND WILL DELETE ALL OF YOUR CONFIGURATION SETTINGS AND PARAMETER VALUES.

  • Page 50: Show Log Messages

    Max 8/16 and T1/E1 User’s Guide Section 4 – Using the Max Web Manager 4.13.2 Show Log Messages Click the Show Log Messages link to access the Current System Log Messages page, illustrated below. Figure 29 – Current System Log Messages...

  • Page 51: Restart System

    Max 8/16 and T1/E1 User’s Guide Section 4 – Using the Max Web Manager 4.13.3 Restart System Click the Restart System link to access the Restart System page, illustrated below. To restart the system, click the Restart button. Figure 30 – Restart System Page...

  • Page 52: Upgrading The System Software

    8/16 or T1/E1 is divided into stages: 1. Click the Download button to download the files needed for upgrade from Net2Phone’s FTP server to a client PC on the Max 8/16 or T1/E1’s LAN and place the files in a folder called C:/Net2Phone/Upgrade.

  • Page 53: Other New Features

    4.14.2 Call Transfer This new feature allows users to transfer calls to other users within the Max 8/16 or T1/E1. The Max 8/16 or T1/E1 provides the following local call transfer feature for FXS ports in the Max 8/16 or T1/E1.

  • Page 54: Reverse Polarity For Pbx Billing

    FXS port to indicate a call disconnect. (Some PBX systems use battery reversal indication to start billing.) To activate the polarity reversal feature, log into Max 8/16 or T1/E1 with the console interface and type: 1. SYS_NAME:> /CONFIG/FXS 2.

  • Page 55: Configuring Voice Messages

    Section 5 – Configuring Voice Messages 5. Configuring Voice Messages The Max 8/16 employs a set of default messages for the IVR voice prompts and responses callers hear, and for the prompts and responses you hear when you configure the Max through a telephone keypad.
  • Page 56 Max 8/16 and T1/E1 User’s Guide Section 5 – Configuring Voice Messages File Name Message that the file should contain You have dialed an invalid number. Please press CA0012B # to try again. The person you are trying to call is already CA0013B making a PC-to-PC call.
  • Page 57 Max 8/16 and T1/E1 User’s Guide Section 5 – Configuring Voice Messages File Name Message that the file should contain DG0000B Zero DG0001B DG0002B DG0003B Three DG0004B Four DG0005B Five DG0006B DG0007B Seven DG0008B Eight DG0009B Nine DG0010B DG0011B Eleven...

  • Page 58: Recording A Custom Voice Message File

    Minute 5.2 Recording a Custom Voice Message File 1. Connect an analog telephone to FXS port #1 on the Max 8/16 or T1/E1. (If you need help with port numbering, refer to Physical Port Numbering, Section 1.5.1.) 2. Establish a serial connection from your PC to the Max 8/16. (Refer to Connecting to the Max 8/16 Through a Serial Cable, Section 2.1.2.)

  • Page 59: Voice Message File Download Procedure

    5.3.1 Voice Message File Download Procedure 1. Power-on the Max 8/16 system and wait until the “OPR” LED begins to blink. 2. Obtain the Max 8/16’s current IP address (see Section 2 in this Guide). 3. On your PC, open a DOS window or Command prompt.

  • Page 60: Voice Message File Upload Procedure

    Max 8/16 system. 3. To save the file and reboot the Max 8/16 or T1/E1, proceed as in steps 8 – 10 in Section 5.2, Recording a Custom Voice Message File, above.

  • Page 61: Placing Calls

    011 01 753 831118 (omitting the 0 before the city code). We will place the call as a Max-to-Max call, using the Max 8/16 in your company’s New York City office and the Max 8/16 in your company’s London office.
  • Page 62 1. Dial 4000 from your office PBX extension. You hear an Internet dial tone. 2. Dial *72 + the remote FXO port’s account number, e.g., *72 1234567890 #. The Max in the London office greets you, “Welcome to Net2Phone. Please enter your password.” 3. Enter the password.

  • Page 63: Appendices

    NC (not connected) TX (output) TX (output) Signal Wiring Diagram The following table illustrates the cable wiring as used on Net2Phone’s Nortel Meridian PBX. RJ-48 (a) Pins RJ-48 (b) Pins Cable Wiring Diagram for the Nortel Meridian PBX Page 58...

  • Page 64: Appendix B - Troubleshooting

    Max 8/16 and T1/E1 User’s Guide Appendix B – Troubleshooting Appendix B – Troubleshooting B. 1 Common mechanical installation problems and corrective actions If there appears to be a malfunction, first check all cables and connections. If these appear to be in order, see the following table for specific troubles and solutions.

  • Page 65: Common Network Connection Problems

    B. 2 Common network connection problems When I attempt to connect to my Net2Phone Max 8/16 through a serial cable connection, I do not see any text, or the text that appears is distorted. Make sure the connection settings are as follows:...

  • Page 66: Common Configuration Problems

    Max 8/16 and T1/E1 User’s Guide Appendix B – Troubleshooting When I enter a static IP Address into my Net2Phone Max 8/16 and restart the unit, the IP Address I entered is not saved. Make sure DHCP is set to OFF.

  • Page 67: Problems Using The Max 8/16

    Make sure that the DNS server IP parameter values (Section 4.2) are correct so that the doorman can be reached. When I attempt to call into my Net2Phone Max 8/16 from another unit via *72, I get a busy signal.

  • Page 68: Appendix C - Technical Support

    If you are experiencing a technical problem, please refer to Appendix A, Troubleshooting, in this Guide. If the problem remains unresolved, please contact your reseller for assistance. Do not attempt to disassemble the Net2Phone Max 8/16 aside from removing the AVU cards. There are no user-serviceable parts inside the unit.

  • Page 69: Appendix D - System Specifications

    Max 8/16 and T1/E1 User’s Guide Appendix D – System Specifications Appendix D – System Specifications FXS, RJ-11 (if present) Analog voice interface 10/100baseT, RJ-45, 1 port LAN interface {Ethernet/Fast Ethernet auto-detection} EIA-232 {old RS-232C}, DB-9, 1 port Serial interface...
  • Page 70 Max 8/16 and T1/E1 User’s Guide Appendix D – System Specifications Meaning Meaning Meaning Alarm Operational 10/100 Fast Ethernet LINK Link active Receive data Serial port transmit Serial port receive TXHW Voice transmit RXHW Voice receive Page 65...

  • Page 71: Appendix E - Physical And Logical Port Number Table

    Max 8/16 and T1/E1 User’s Guide Appendix E – Physical and Logical Port Number Table Appendix E – Physical and Logical Port Number Table FXS Ports FXO Ports Physical Logical Physical Logical Port Port Port Port Number Number Number Number...

  • Page 72: Appendix F - Approvals And Listings

    Appendix F – Approvals and Listings Appendix F – Approvals and Listings FCC Declaration of Conformity Product name: Net2Phone Max 8/16 and T1/E1 FCC Rules: Tested to comply with FCC part 15, Class B Operating environment: for home or office use FCC Compliance Statement: This device complies with part 15 of the FCC Rules.
  • Page 73 Max 8/16 and T1/E1 User’s Guide Index Index Account Configuration page ....... 27 net mask address ........15 accounts..........27, 62 Network and Voice Configuration page ..21 AVU............26, 64 Network Configuration......22, 24 Network Configuration table......22 Network Password ........20 Number............
  • Page 74 Max 8/16 and T1/E1 User’s Guide Appendix D – System Specifications ) ) ) ) * * * * upgrade..........48, 49 vocfile ........51, 54, 55, 56 User ID............12 Voice Configuration ......21, 24, 62 user name ..........44, 62 Voice Message..........
  • Page 75 Net2Phone, Inc. 520 Broad Street Newark, NJ 07102 Tel: 1-877-393-VOIP(8647) email: enterprisesales@net2phone.com Printed in Korea...

This manual is also suitable for:

T1E1Max t1Max e1

Table of Contents