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Net2Phone Max 8 User Manual

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  • Page 2 You can determine whether your equipment is causing interference by turning it off. If the interference stops, the Net2Phone equipment or one of its peripheral devices probably caused it. If the equipment causes interference to radio or television...
  • Page 3 Net2Phone or its suppliers have been advised of the possibility of such damages. Max 8, Max 8 Plus, net2phone, and the Net2Phone logo are registered trademarks of Net2Phone, Inc. in the US and certain other countries. All other trademarks mentioned in this document are the property of their respective owners.

  • Page 5: Table Of Contents

    Connecting the Max 8 Plus FXS Ports to a PBX....11 Connecting the Max 8 Plus FXO Ports to a PBX ....13 Connecting the Max 8 or 8 Plus’s FXS Ports to a Fax Machine ..14 Connecting the Max to a LAN ............14 Connecting the Max to a DHCP LAN ........
  • Page 6 Max 8 and 8 Plus User’s Guide Account Configuration..............37 Single Account Management ..........38 Multiple Account Management..........39 The Login Button..............40 Announce Account Balance ........... 40 Routing Table Configuration ............40 Logical Port Numbering ............42 Adding an Entry to the Current Routing Table ....... 42 Deleting an Entry from the Current Routing Table ....
  • Page 7 Max 8 and 8 Plus User’s Guide Calling a Max 8 or 8 Plus FXS Port from Another Max ..76 Calling a Max 8 Plus FXO Port from Another Max ....76 Appendix..................79 Appendix A – Troubleshooting ............79 Common Installation Problems ..........
  • Page 8 Max 8 and 8 Plus User’s Guide...

  • Page 9: Welcome

    Max 8 and 8 Plus User’s Guide – Chapter 1 Welcome Overview Congratulations on your purchase of the Max 8 or Max 8 Plus! The Max 8 is a Voice over Internet Protocol device that allows you to make multiple ingoing/outgoing calls over the Internet using a single Ethernet LAN connection.
  • Page 10 RJ-11 ports. Interface cards may contain either four FXS ports or four FXO ports. Max 8 Plus units are configured to order, and may have FXS only, FXO only, or both types of ports. Cards containing FXS ports are labeled FSU, while those containing FXO ports are labeled FOU.
  • Page 11 Max 8 and 8 Plus User’s Guide – Chapter 1 Comfort noise generation (CNG) Dynamic jitter buffer control More feature highlights include: Improved Call Quality – The Max 8 and 8 Plus are compatible with more state-of-the-art gateways such as Nuera and Cisco (when available), which greatly improves the quality of calls with reduced latency.
  • Page 12 Users can configure a dialing pattern on the Max 8 and 8 Plus that is as close as possible to the host country's dialing pattern. FTP Block – The new FTP Block feature enables the Max 8 and 8 Plus to block an FTP connection.

  • Page 13: New Features And Functionality

    1.5.40, please refer to the Download Latest Firmware section on page 63 in this Guide. If you have an older version of the Max 8 or 8 Plus software and you want to take advantage of these new features, you can download the software from: http://web.net2phone.com/partnersupport/devicesoftware/...

  • Page 14: Hardware Requirements

    Telnet. A standard serial cable Hardware Requirements To use the Max 8 or Max 8 Plus, you will need: A Max 8 or Max 8 Plus unit A corded or cordless analog telephone and from one to seven ancillary phones...

  • Page 15: About This Guide

    In addition to this User Guide, the Max 8 and Max 8 Plus is shipped with two product manuals: A Hardware Installation Guide that describes hardware installation, cabling, and safety-related issues.

  • Page 16: Symbols

    Max 8 and 8 Plus User’s Guide – Chapter 1 FOR INFORMATION ON… GO TO… Configuring Max 8 or 8 Plus Chapter 4, Using the Max settings Web Manager Upgrading the firmware Chapter 4, Using the Max Web Manager Configuring IVR voice...

  • Page 17: Getting Started

    Max 8 and 8 Plus User’s Guide – Chapter 2 Getting Started Overview The steps you will follow to set up your Max 8 and Max 8 Plus are: Install the Max 8 or Max 8 Plus unit in its location and connect the cabling.

  • Page 18: Installing The Max 8 Plus

    Max 8 and 8 Plus User’s Guide – Chapter 2 To install the Max 8: Connect the analog telephones to the RJ-11 ports. Connect the RJ-45 LAN port to an Ethernet socket, router, hub, or switch. If your installation includes a PBX, connect it as illustrated in Figure 1 below.

  • Page 19: Connecting The Max 8 Plus Fxs Ports To A Pbx

    Max 8 and 8 Plus User’s Guide – Chapter 2 IMPORTANT: Please refer to the Max 8 and 8 Plus Hardware Installation Guide and observe the safety precautions listed. Connect an analog telephone to any one of the FXS ports.
  • Page 20 Max 8 and 8 Plus User’s Guide – Chapter 2 CO Line Telephone PSTN Switch Connects to analog trunk card, COIC (COIB), or FXO card of AC 110-240V CONSOLE POWER 1 2 3 4 1 2 3 4 Analog Telephone...

  • Page 21: Connecting The Max 8 Plus Fxo Ports To A Pbx

    Max 8 and 8 Plus User’s Guide – Chapter 2 Connecting the Max 8 Plus FXO Ports to a CO Line PSTN Telephone Switch 1 2 3 4 5 6 7 8 9 Connects to analog line card, SLIC (SLIB or SLT)

  • Page 22: Connecting The Max 8 Or 8 Plus's Fxs Ports To A Fax Machine

    Connecting the Max 8 or 8 Plus’s FXS Ports to a Fax Machine Connecting your Max 8 or 8 Plus to a fax machine is as simple as connecting the fax machine’s RJ-11 cable to an FXS port on the Max 8 or 8 Plus.

  • Page 23: Obtaining The Max Dhcp Ip Address Via Telephone Keypad

    Obtaining the Max DHCP IP Address via Telephone Keypad For many users, the handiest way to query the Max 8’s or Max 8 Plus’s current IP address is usually from a telephone keypad. To use this procedure, you will need a standard analog corded or cordless touch-tone telephone.

  • Page 24: Connecting To The Max Through A Serial Cable

    FXS ports installed, its LAN settings can only be configured using this method. With the power to the Max 8 or Max 8 Plus turned OFF, connect the cable from the unit’s serial or console port to one of the PC’s serial ports. Note which of the PC’s serial ports you are using.
  • Page 25 Character size Stop Bit Flow Control None Turn on power to the Max 8 or 8 Plus, then press the Enter key on your PC. The boot messages are displayed, followed by the command prompt MAX:>. NOTE: n2p is the default system name with which the unit is shipped.
  • Page 26 Scroll up with the arrow key, if necessary, to see the parameter listing. You are now ready to finish setting up the Max 8 or Max 8 Plus using the Max Web Manager. Proceed to Chapter 3, Logging into the Max...

  • Page 27: Connecting To A Lan With Static Ip Addresses

    Keypad If your LAN uses static IP addresses, the most practical way to set up the Max 8 or Max 8 Plus is to enter an IP address and a net mask address from a telephone keypad. You can then finish setting up the unit while browsing the Max Web Manager.
  • Page 28 To do this, power-off the unit, wait 10 seconds, and turn it on again. DHCP is now disabled. You are now ready to finish setting up the Max 8 using the Max Web Manager. Proceed to Chapter 3, Logging In to the Max Web Manager.
  • Page 29 Proceed to Chapter 3, Logging in to the Max Web Manager. DHCP ENABLING FROM A TELEPHONE KEYPAD If you need to re-enable DHCP in the Max 8, proceed as follows: Lift the handset and dial 4 (the enable DHCP parameter code).

  • Page 30: Entering Static Ip Addresses Via Hyperterminal

    DHCP enable DHCP disable Entering Static IP Addresses via HyperTerminal Although many of the Max 8 and Max 8 Plus’s IP parameters can be set manually through the serial connection, if desired, this section will only show you how to set the IP address and netmask parameters. The procedure is as follows.
  • Page 31 Max 8 and 8 Plus User’s Guide – Chapter 2 IP A NTERING AN DDRESS In step 3 of Obtaining the Max’s DHCP IP Address via HyperTerminal on page 18, the menu illustrated in Figure 5 appears: Figure 5 – Turning DHCP On (or Off) from HyperTerminal To connect to the Max Web Manager, you will need to enter at least an IP address and netmask.
  • Page 32 Max 8 and 8 Plus User’s Guide – Chapter 2 Figure 2 – LAN Parameters in HyperTerminal At the Enter <parameter>: prompt, enter 2 to change the Netmask. When you finish making changes, reset the Max 8 or Max 8 Plus to activate the changes. You...
  • Page 33 The new IP address and netmask are now in effect. If you are using static IP addresses, you are now ready to finish setting up the Max 8 or Max 8 Plus using the Max Web Manager. Proceed to Chapter 3, Logging into the Max...
  • Page 34 Max 8 and 8 Plus User’s Guide – Chapter 2...

  • Page 35: Logging Into The Max Web Manager

    Overview Before you can log in to the Max Web Manager, you need to know the IP address for the Max 8 or 8 Plus . Refer to the procedures in Chapter 2 to obtain its IP address via a telephone keypad or serial connection.
  • Page 36 Max 8 and 8 Plus User’s Guide – Chapter 3 Figure 4 – Max Web Manager Door Page When the Introduction page is displayed, click the “enter - Open the door” area. The Network Password dialog box appears. Figure 9 – Max Web Manager Login Dialog Box Enter your user name and password, and click You are now logged in.
  • Page 37 Max 8 and 8 Plus User’s Guide – Chapter 3 NOTE: The default user name is root and the default password is n2p. Figure 5 – Max Web Manager Site Map Page...
  • Page 38 Max 8 and 8 Plus User’s Guide – Chapter 3...

  • Page 39: Using The Max Web Manager

    Max 8 and 8 Plus User’s Guide – Chapter 4 Using the Max Web Manager Overview Each of the various configuration pages is accessed by clicking its link on the Site Map. For example, click the Port Config link to access the Port Configuration page, illustrated below.

  • Page 40: Network And Voice Configuration

    To modify the parameters on the Network and Voice Configuration page, simply enter the desired values into the respective boxes. The IP Configuration table displays all the Max 8 and Max 8 Plus’s IP-related parameters. Figure 12 – Network and Voice Configuration Tables...
  • Page 41 Max 8 and 8 Plus User’s Guide – Chapter 4 The Voice Configuration table displays the Jitter Buffer Bounds, which are used to control the Quality of Service (QoS). The upper and lower bounds can be changed; larger bounds produce less packet loss, while smaller bounds produce more packet loss.

  • Page 42: Configuring Firewalls

    Configuring Firewalls If your connection to the Internet utilizes a firewall, several ports will have to be opened to allow your Max 8/16 or T1/E1 to make and receive calls to other Net2Phone devices. UDP Port 6801 must be opened. The following port...
  • Page 43 Max 8 and 8 Plus User’s Guide – Chapter 4 FIREWALL FIREWALL PORT # PORT TYPE PORT NUMBERS UDP Port (OPAL) 7000 - 7001 UDP Port (OPAL) 7002 - 7003 UDP Port (OPAL) 7004 - 7005 UDP Port (OPAL) 7006 - 7007...
  • Page 44 Max 8 and 8 Plus User’s Guide – Chapter 4 NOTE: If you have more than one Max behind the same firewall, you must repeat the process for each unit, opening a different UDP PORT and TCP PORT for each.

  • Page 45: Account Configuration

    Max 8 and 8 Plus User’s Guide – Chapter 4 Table, below, illustrating the Network Configuration Table on the Network and Voice Configuration page. Change the UDP Start Port to the port you opened in step 1-b above. For example, if...

  • Page 46: Single Account Management

    Single Account Management - All of the ports on the Max 8 and Max 8 Plus can operate from a single account number and PIN, or Multiple Account Management - You can use a different account and PIN for each port.

  • Page 47: Multiple Account Management

    Max 8 and 8 Plus User’s Guide – Chapter 4 After the desired changes have been entered, click the Save button at the bottom of the page to save them. Click the Restart System link on the Site Map page and then click the Restart button to reboot the system.

  • Page 48: The Login Button

    Max-to-Max Calling section, on page 50 in this Guide. Announce Account Balance The Max 8 and 8 Plus let the user designate how they will announce the balance to the user, either by minutes remaining, or balance in dollars remaining on the account.
  • Page 49 Max 8 and 8 Plus User’s Guide – Chapter 4 Figure 19 – Current Routing Table The Routing Table is used to set up routing between two or more telephone extensions connected to a single Max’s FXS ports. An entry must be added to the Current Routing...

  • Page 50: Logical Port Numbering

    Max 8 and 8 Plus User’s Guide – Chapter 4 Logical Port Numbering The difference between physical and logical port numbering is that, in logical port numbering, the FXS and FXO ports are counted separately, and the count starts from zero instead of one. So the first FXS port will be FXS 0, and the first FXO port will be called FXO 0.
  • Page 51 Max 8 and 8 Plus User’s Guide – Chapter 4 In the Add Entry section, select the interface type from the drop-down list. Interface Description Type Interface for analog telephone Interface for PBX trunk port Interface for PBX extension port...

  • Page 52: Deleting An Entry From The Current Routing Table

    Max 8 and 8 Plus User’s Guide – Chapter 4 Indicate the number of characters you would like truncated from the number, if any, in the TRNC field. Indicate any numbers that you would like inserted before the dialed number (in the PRE field) or after the dialed number (in the POST field).

  • Page 53: Interactive Voice Response (Ivr) Configuration

    Max 8 and 8 Plus User’s Guide – Chapter 4 Interactive Voice Response (IVR) Configuration REMINDER: A separate port with its own telephone line connection to the PBX or to an analog telephone is required for each concurrent telephone call (or conversation) desired.
  • Page 54 Max 8 and 8 Plus User’s Guide – Chapter 4 Be certain that a PBX or PSTN telephone number has been assigned to the port. Select the radio button for one of the following six modes for the port (only one mode at a time may be selected): IVR Off –...
  • Page 55 Max 8 and 8 Plus User’s Guide – Chapter 4 Request Password Account and PIN – This option combines the two functions described above. Multi Password – Assign multiple passwords, separated by a comma, for access to the specified port (when that port is set to “Request Password Only”...

  • Page 56: Max-To-Max Ivr Configuration Table

    123 4567 rings. London Figure 16 – Phone Call Flow for Max 8 Plus FXO Port Figure 16 illustrates the call-flow of a telephone call placed through a Max 8 Plus’s FXO port. In this scenario, four FXO ports are connected to the PBX in a hunt group set up at extension 4000.
  • Page 57 Max 8 and 8 Plus User’s Guide – Chapter 4 Click the Max-to-Max IVR Config link on the Site Map page to go to the Max-to-Max IVR Configuration Table, illustrated below. Figure 17 – Max-to-Max IVR Configuration Table NOTE: If the LAN to which either Max is...

  • Page 58: Configuring Max-To-Max Calling

    Max 8 and 8 Plus User’s Guide – Chapter 4 Configuring Max-to-Max Calling Callers may access a port on a remote Max 8 or Max 8 Plus from another Max device (Max-to-Max) by dialing *72 followed by the receiving port’s virtual number, which is the first ten digits of its account number.

  • Page 59: Receiving Max-To-Max Calls

    PBX users dial 9 for an outside line, the PSTN telephone number must be preceded by a 9. Receiving Max-to-Max Calls For the Max 8 or Max 8 Plus to be able to receive Max-to- Max calls, the Account Configuration Page (see Figure 14...
  • Page 60 Max 8 and 8 Plus User’s Guide – Chapter 4 – Account Configuration Table in the Account Configuration section on page 37 in this Guide,) must be configured. To designate a port to receive incoming Max-to-Max calls, select the Y radio button in its Login column.

  • Page 61: Inbound Allow List Configuration

    Figure 19 below. When a call comes in to the Max 8 or 8 Plus, it looks at the incoming caller ID, compares it to the list for the port, and if the caller is in the allow list, admits the call.
  • Page 62 Max 8 and 8 Plus User’s Guide – Chapter 4 number of allowable callers will be 9, since the comma ( , ) that separates the different numbers occupies one digit. The inbound allow list table contains the following columns: Port –...

  • Page 63: Class Of Service Configuration

    Max 8 and 8 Plus User’s Guide – Chapter 4 Figure 19 – Inbound Allow List To add a number to the inbound allow list: Click in the Allow List box for the port that you would like to configure.
  • Page 64 Max 8 and 8 Plus User’s Guide – Chapter 4 For example, if you want to create a class that does not allow outbound calls to any numbers beginning with 1-973, you would enter 1973. You can also enter 973 to restrict callers who do not enter the 1 prefix.

  • Page 65: Port Class Configuration

    Max 8 and 8 Plus User’s Guide – Chapter 4 Figure 20 – Class Configurations Page Port Class Configuration This function allows you to assign a call authorization class to each port to restrict outbound calls. There are 6 classes: A, B, C, D, E, and U. Class A has the most outbound call access capability.
  • Page 66 Max 8 and 8 Plus User’s Guide – Chapter 4 Figure 26 – Port Class Configuration Page To assign a class to a particular port: In the Port Class Setting table, click in the Port Number field and enter the port number to which you would like to assign a class.

  • Page 67: Local Dialing System

    Similarly, the area code can be omitted for calls made to the same area. Users can configure a dialing pattern on the Max 8 or 8 Plus that is as close as possible to the host country's dialing pattern.

  • Page 68: System Information And Commands

    For example, if you place a call to a local phone number, the N2P call is made by the Max 8 or 8 Plus with the international call access number, country code number, and area code number added to the local phone number.
  • Page 69 Max 8 and 8 Plus User’s Guide – Chapter 4 Figure 21 – System Information Page The System Information page contains the following fields: Current System Name -- displays the current name assigned to the Max. Changing System Name – allows you to enter a new system name.

  • Page 70: Load Default Config

    Figure 22 – Load Default Configuration Page Click the Load button to restore the Max 8 or Max 8 Plus’s default factory configuration. (Refer to the Max Command Reference Guide for system default settings.)

  • Page 71: Restart System

    Max 8 and 8 Plus User’s Guide – Chapter 4 Figure 23 – Show Log Messages Page The log displays a call history, including the port number, the destination telephone number, and the release status (e.g., normal, invalid number, etc.).

  • Page 72: Preparing For The Upgrade

    Max 8 and 8 Plus User’s Guide – Chapter 4 Figure 25 – Download Latest Firmware Page IMPORTANT: Before upgrading to version 1.5.40, you should follow the Preparing for the Upgrade section below to ensure that the Max’s fax features will work properly.

  • Page 73: Performing The Upgrade

    Max 8 and 8 Plus User’s Guide – Chapter 4 If you do not have a copy of your Max 8 or 8 Plus configuration settings, including any fields that you modified from the original factory default settings, you may want to take a snapshot of the settings for future reference.
  • Page 74 Max 8 and 8 Plus User’s Guide – Chapter 4 Follow the remaining prompts to complete the upgrade. If you encounter any problems after you have upgraded the Max, including faxing, calling, receiving calls, etc., re- load the factory default settings and re-enter your configuration settings.

  • Page 75: Configuring Voice Messages

    Configuring Voice Messages Overview The Max 8 or Max 8 Plus employs a set of default messages for the IVR voice prompts and responses callers hear, and for the prompts and responses you hear when you configure the Max through a telephone keypad.
  • Page 76 Max 8 and 8 Plus User’s Guide – Chapter 5 MESSAGE THAT THE FILE SHOULD FILE NAME CONTAIN CA0003B Called party is not logged on. CA0004B The number you called was not allowed. CA0005B No channels are available. You are using an invalid account CA0006B number.
  • Page 77 Max 8 and 8 Plus User’s Guide – Chapter 5 MESSAGE THAT THE FILE SHOULD FILE NAME CONTAIN SN0001B Thank you for using Net2Phone. SN0002B Please enter your password. Your password is incorrect. Please try SN0003B again. Please enter the number you wish to SN0004B call.
  • Page 78 Max 8 and 8 Plus User’s Guide – Chapter 5 MESSAGE THAT THE FILE SHOULD FILE NAME CONTAIN DG0002B DG0003B Three DG0004B Four DG0005B Five DG0006B DG0007B Seven DG0008B Eight DG0009B Nine DG0010B DG0011B Eleven DG0012B Twelve DG0013B Thirteen DG0014B...

  • Page 79: Voice Message File Download

    Minute Voice Message File Download To implement the file upload/download procedure, you will need: A PC with LAN connection to Max 8 or Max 8 Plus. The DOS FTP client program (included with all Microsoft operating systems). The Max 8 or Max 8 Plus voice message binary file, “vocfile”...
  • Page 80 Max 8 and 8 Plus User’s Guide – Chapter 5 Go to the PC directory to which you want to download the vocfile. Establish an FTP connection with the Max 8 Plus as follows: From the DOS prompt, type ftp, a space, and the IP address of the unit;...

  • Page 81: Voice Message File Upload Procedure

    The new vocfile is not activated until you reboot the Max 8 Plus system. Click the Restart System link in the sidebar menu of the Web Manager to reboot the Max 8 or Max 8 Plus. The vocfile will be activated.
  • Page 82 Max 8 and 8 Plus User’s Guide – Chapter 5...

  • Page 83: Placing Calls

    How to place Max-to-Max calls The Pound Key The pound key (#) is used by the Max 8 and Max 8 Plus to indicate the end of a dial string. If the pound key is omitted, the Max waits three seconds for additional input, then places the call.

  • Page 84: Placing International Calls

    Max 8 and 8 Plus User’s Guide – Chapter 6 Placing international calls Pick up the handset and dial 011 + the country code + the city code + the local number, followed by the # key. For example, if the country code is 9, the city code is 81 and the local number is 223-4567, you would dial 011 9 81 2234567 #.
  • Page 85 Max 8 and 8 Plus User’s Guide – Chapter 6 Extension number 4000 on the PBX has been assigned to this group. The group is configured on the PBX as a hunt group so that, when 4000 is dialed from an extension on the PBX, the PBX connects the caller to the first available unoccupied port on the Max within the group.
  • Page 86 Max 8 and 8 Plus User’s Guide – Chapter 6 NOTE: If the LAN to which either Max is connected employs a firewall, you need to configure settings on both the Max unit and the firewall before you can place Max-to-Max calls. For...

  • Page 87: Appendix

    Max 8 and 8 Plus User’s Guide – Appendix Appendix Appendix A – Troubleshooting Common Installation Problems If there appears to be a malfunction, first check all cables and connections. If these appear to be in order, see the following table for specific troubles and solutions.

  • Page 88: Account Issues

    Max 8 and 8 Plus User’s Guide – Appendix SYMPTOM POSSIBLE CORRECTIVE CAUSE ACTION No initialization Faulty console Check/replace response from terminal terminal N2P Max 8 Faulty cabling Check/replace to terminal cable Faulty N2P Contact Technical Max 8 Service Center or...

  • Page 89: Faxing

    Max 8 and 8 Plus User’s Guide – Appendix Q. Can I use one account for all the ports on the Max A. Beginning with version 1.3.10, the Max 8 supports account grouping. When there are multiple incoming calls, either from a PSTN line...

  • Page 90: Functionality

    Reseller Support and include this information. Functionality Q. What is the difference between the Max 8 and the Max 8 Plus? A. The Max 8 has eight fixed FXS ports. The Max 8 Plus may contain any one of the following...
  • Page 91 Max 8 and 8 Plus User’s Guide – Appendix A. FXO stands for "Foreign Exchange Operator." Basically, FXO allows you to connect the Max to a PBX through an analog line card (SLIC/SLIB). With an FXO unit, inbound PSTN calls and remote calling are supported.

  • Page 92: General

    Q. If my Max has FXS ports can I replace them with FXO ports instead and vice versa? A. Both the Max 8 Plus and Max 8/16 support both FXS and/or FXO ports. If you have either of these two units, you can purchase FXS and/or FXO cards to change the functionality of your Max.
  • Page 93 A. No. You should not be billed for a call that is not completed. Q. I changed the login password on my Max 8 or Max 8 Plus and I forgot the new password. A. Log in as manager or sysadm. Note that the...

  • Page 94: Setup/Connectivity

    "#" key before hanging up. Q. When I attempt to connect to my Max 8 or Max 8 Plus through a serial cable connection, I do not see any text, or the text that appears is distorted.

  • Page 95: Troubleshooting

    PBX. Depending on the available line cards or trunk cards, the Max 4, Max 8, Max 8 Plus or Max 8/16 could connect to an analog PBX. Any Max featuring FXO ports (Max 8 Plus or Max 8/16)
  • Page 96 Max. What should I check? Please make sure that: Make sure DHCP is enabled. Make sure the RJ-45 LAN cable is connected securely to your Max 8 Plus and LAN, hub, or router. Make sure that all network ports, routers, or hubs are live.
  • Page 97 Q. When I attempt to call into my Max 8 Plus from another unit via *72, I get a busy signal. Make sure that: The account number you are calling from is valid and has a correct PIN.
  • Page 98 Please make sure that you have entered the correct account number and PIN, with no spaces before, after or within the number. Q. I set DHCP to ON, but my Max 8 or Max 8 Plus cannot obtain correct network settings. Please make sure that:...
  • Page 99 Max 8 and 8 Plus User’s Guide – Appendix Your network supports DHCP. Your RJ-45 LAN cable is securely connected to both the Max 8 Plus and to the LAN, hub, or router. All network ports, routers, or hubs are live.

  • Page 100: Appendix B - Technical Support

    Appendix A, Troubleshooting. If the problem remains unresolved, please contact your reseller for assistance. Do not attempt to disassemble the Max 8 or Max 8 Plus. There are no user-serviceable parts inside the unit. IMPORTANT: Do not attempt to disassemble the Max 8 or Max 8 Plus aside from removing the FSU/FOU cards.

  • Page 101: Appendix C - System Specifications

    Max 8 and 8 Plus User’s Guide – Appendix Appendix C – System Specifications Max 8 SYSTEM SPECIFICATIONS FXS, RJ-11, 8 ports Analog Voice Interface 10/100baseT, RJ-45, 1 port LAN Interface {Ethernet/FastEthernet auto- detection} EIA-232 {old RS-232C}, DB- 9, 1 port...
  • Page 102 Max 8 and 8 Plus User’s Guide – Appendix SYSTEM SPECIFICATIONS Command line interface via console port or telnet client Management interface Web interface via any web- browser 45 x 439 x 310 mm Physical Size (H x W x...
  • Page 103 Max 8 and 8 Plus User’s Guide – Appendix Max 8 Plus SYSTEM SPECIFICATIONS Analog Voice Interface FXS/FXO, RJ-11, 4/8 ports 10/100baseT, RJ-45, 1 port LAN Interface {Ethernet/FastEthernet auto- detection} EIA-232 {old RS-232C}, DB- 9, 1 port Serial Interface Asynchronous serial...
  • Page 104 Max 8 and 8 Plus User’s Guide – Appendix SYSTEM SPECIFICATIONS 45 x 439 x 310 mm Physical Size (H x W x {mounting handles for 19 inch rack are available} Weight 2 Kg. 100 - 240 VAC, 1.5 A (max.), Input power 50/60 Hz , 50 W (max.)

  • Page 105: Appendix D - Physical And Logical Port Number Table

    Max 8 and 8 Plus User’s Guide – Appendix Appendix D – Physical and Logical Port Number Table FXS PORTS FXO PORTS Physical Logical Physical Logical Port Port Port Port Number Number Number Number...

  • Page 106: Appendix E - Approvals And Listings

    Max 8 and 8 Plus User’s Guide – Appendix Appendix E – Approvals and Listings FCC Declaration of Conformity Product name: Max 8 FCC Rules: Tested to comply with FCC part 15, Class A Operating environment: for office use FCC Declaration of Conformity...
  • Page 107 Max 8 and 8 Plus User’s Guide – Appendix Important! Changes or modifications not expressly approved by the manufacturer could void the user’s authority to operate the equipment. Use with an approved telephone set. Party responsible for product compliance: Net2Phone, Inc.

  • Page 108: Appendix F - End User Warranty

    Max 8 and 8 Plus User’s Guide – Appendix Appendix F – End User Warranty Net2Phone Inc. (“Net2Phone”) warrants that the Net2Phone Max 8/16 or Max T1/E1 (the “Product”) are free from material defects in material and workmanship, in accordance with the following terms and conditions.
  • Page 109 Max 8 and 8 Plus User’s Guide – Appendix The Product has been subject to abnormal use, abnormal conditions, improper storage, exposure to moisture or dampness, unauthorized modifications, unauthorized connection, unauthorized repair, misuse, neglect, abuse, accident, alteration, improper installation, or other...
  • Page 110 Max 8 and 8 Plus User’s Guide – Appendix ANY PATENT, COPYRIGHT, TRADEMARK, OR OTHER INTELLECTUAL PROPERTY RIGHT OF ANY THIRD PARTY. IN NO EVENT SHALL NET2PHONE’S LIABILITY FOR DAMAGES, WHETHER ARISING OUT OF CONTRACT, NEGLIGENCE, WARRANTY, OR INFRINGEMENT OF ANY INTELECTUAL PROPERTY RIGHT, EXCEED THE PURCHASE PRICE PAID BY THE END USER FOR THE PRODUCT.

  • Page 111: Index

    Max 8 and 8 Plus User’s Guide – Appendix Index Account Configuration page · echo cancellation · 2 accounts · 38 Address Table Configuration table · 31 AVU · 92 factory configuration · 62 firewall · 33, 36, 49, 78 FXS port ·...
  • Page 112 Max 8 and 8 Plus User’s Guide – Appendix IP address · 14, 15, 19, 20, 22, IP Configuration table · 32 password · 17, 18, 28, 61 IP parameters · 18, 22, 23, 89 phone number · 41 physical port number · 42 Ping ·...
  • Page 113 Max 8 and 8 Plus User’s Guide – Appendix TRNC · 41 truncation length · 41 VAD · 2 vocfile · 67, 71, 72, 73 Voice activity detection · 2 Voice Configuration · 32, 33, User ID · 17 36, 37 user name ·...

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