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Net2Phone Max 8/16 User Manual

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  • Page 2 Net2Phone or its suppliers have been advised of the possibility of such damages. Net2Phone Max , net2phone, and the Net2Phone logo are registered trademarks of Net2Phone, Inc. in the US and certain other countries.

  • Page 3: Table Of Contents

    Connecting the Max to a Fax Machine ..............9 Connecting the Max 8/16 or T1/E1 to a LAN .......11 Connecting the Max 8/16 or T1/E1 to a DHCP LAN .......... 11 Obtaining the Max 8/16’s DHCP IP Address via a Telephone Keypad ......11 Connecting to the Max 8/16 or T1/E1 Through a Serial Cable........12...
  • Page 4 Placing Calls to Destinations within North America ........... 59 Placing International Calls ................. 59 Max-to-Max Calling ................... 59 Calling a Max 8/16 or T1/E1’s FXS port from another Max ........59 Calling a Max 8/16’s FXO port from another Max ............59 Appendices ...................63 Appendix A –...
  • Page 5 Max 8/16 and T1/E1 User’s Guide Page iii...

  • Page 6: Overview

    (16) RJ-11 ports. These ports may be one of two types: FXS or FXO. Your Max 8/16 may have only FXS ports, or only FXO ports, or any combination of the two, and they may be installed in any order.

  • Page 7: New System Features

    3. Comfort noise generation (CNG) 4. Dynamic jitter buffer control New System Features Version 1.5.10 of the Max 8/16 and T1/E1 provides the following new features: T.38 Fax Protocol Supported – This version features enhanced fax functionality, including built-in redundancy and higher success rates.

  • Page 8: Additional Requirements

    8/16 or T1/E1 Through a Serial Cable on page 13 in this Guide). NOTE: On a Max 8/16 or T1/E1 without FXS ports installed, the LAN settings must be configured using a PC with a serial cable connection. For details, see Connecting to the Max 8/16 or T1/E1 Through a Serial Cable on page 11 in this Guide.

  • Page 9: Locating Your Fxs And Fxo Ports

    Max 8/16 and T1/E1 User’s Guide – Chapter 1 2. Install the Max 8/16 or T1/E1 unit and connect the cabling. 3. Configure the LAN settings on the Max 8/16 or T1/E1 so that it communicates with your LAN. 4. Log into the Max 8/16 or T1/E1 Web manager.

  • Page 10: Identifying Fxs And Fxo Ports

    Max 8/16 and T1/E1 User’s Guide – Chapter 1 the last is number 8. If you have 16 ports, the first port in the bottom row is port number 9 and the last, at the lower right, is number 16.

  • Page 11: Replacing The Avu Card

    Max 8/16 and T1/E1 User’s Guide – Chapter 1 Figure 2 – FXS Ports FXO port identification markings are visible on the left side of the port card, as viewed with the AVU thumbscrews facing you. The label can be seen at the arrow in Figure 3, below.

  • Page 12: Installing The Max 8/16 And T1/E1

    Max 8/16 and T1/E1 User’s Guide – Chapter 1 Installing the Max 8/16 and T1/E1 1. Install the unit in a well-ventilated area. If it is to be placed on a surface rather than in a rack, be sure that all four rubber feet are in place to allow for proper air circulation.

  • Page 13: Connecting The Max's Fxs Ports To A Pbx

    Max 8/16 and T1/E1 User’s Guide – Chapter 1 Connecting the Max’s FXS Ports to a PBX NOTE: FXS ports do not support IVR functionality. COIC/COIB: Central Office Interface Card or CO Line Board PBX: Private Branch Exchange PSTN: Public Switched Telephone...

  • Page 14: Connecting The Max's Fxo Ports To A Pbx

    LAN so that you can browse the Max Web Manager. Connecting the Max to a Fax Machine Connecting your Max 8/16 to a fax machine is as simple as connecting the fax machine’s RJ-11 cable to an FXS port on the Max 8/16.
  • Page 15 Max 8/16 and T1/E1 User’s Guide – Chapter 1 Page 10...

  • Page 16: Connecting The Max 8/16 Or T1/E1 To A Lan

    Web Management Tool (see Chapter 3, Logging Into the Max Web Manager, and Chapter 4, Using the Max Web Manager). This section explains how to set the Max 8/16 or T1/E1 LAN configuration using each method. NOTE: On the Max 8/16 or T1/E1, LAN settings must be...

  • Page 17: Connecting To The Max 8/16 Or T1/E1 Through A Serial Cable

    3. You are now ready to finish setting up the Max 8/16 or T1/E1 using the Max Web Manager. Proceed to Chapter 3, Logging Into the Max Web Manager.
  • Page 18 Character size Stop Bit Flow Control None 4. Power-on the Max 8/16 or T1/E1, then press the Enter key on your PC. The boot messages are displayed, followed by the command prompt n2p:> . NOTE: The unit is shipped with n2p as the default system name.

  • Page 19: Connecting To A Lan With Static Ip Addresses

    If your LAN uses static IP addresses, the most practical way to set up the Max 8/16 or T1/E1 is to enter an IP address and netmask from a telephone keypad. You can then finish setting up the unit while browsing the Max Web Manager.
  • Page 20 If the new address is incorrect, hang up the telephone and repeat from step 1, above. 5. Reset the Max 8/16 or T1/E1 to activate the changes. To do this, power-off the unit, wait 10 seconds, and turn it on again.

  • Page 21: Entering Static Ip Addresses Via Hyperterminal

    Max 8/16 or T1/E1 using the Max Web Manager. Proceed to Chapter 3, Logging Into the Max Web Manager. Re-enabling DHCP from a telephone keypad If you need to re-enable DHCP in the Max 8/16 or T1/E1, proceed as follows: 1. Lift the handset and dial 4 (the enable DHCP parameter code).

  • Page 22: Entering An Ip Address

    IP A NTERING AN DDRESS To connect to the Max 8/16 or T1/E1 Web Manager, you will need to enter at least an IP address and netmask. From the DOS prompt, type: /CONFIG/IP to move to the IP configuration directory.
  • Page 23 Max 8/16 and T1/E1 User’s Guide – Chapter 2 Figure 7 – Pinging the Max Unit The new IP address and netmask are now in effect. If you are using static IP addresses, you are now ready to finish setting up the Max 8/16 or T1/E1 using the Max Web Manager.

  • Page 24: Logging Into The Max Web Manager

    Connecting to the Max 8/16 or T1/E1 Through a Serial Cable on page 11 in this Guide. Once you know the Max 8/16 or T1/E1’s IP address, you are ready to log in to the unit through a Web browser as follows: 1.
  • Page 25 Max 8/16 and T1/E1 User’s Guide – Chapter 3 2. Click the ‘enter - Open‘ area. The Enter Network Password dialog box appears. Figure 9 – Network Password Dialog Box 3. Enter your user name and password and click the OK button.

  • Page 26: Using The Max Web Manager

    Max 8/16 and T1/E1 User’s Guide – Chapter 4 Using the Max Web Manager To access a particular configuration page, click the corresponding link on the Site Map page. For example, click the Network and Voice Config link on the Site Map to access the Network and Voice Configuration page, illustrated below.
  • Page 27 Any of the parameters on the Network and Voice Configuration page can be modified by simply entering the desired values into the respective boxes. The IP Configuration table displays all the Max 8/16 or T1/E1 ’s IP- related parameters. The Voice Configuration table displays the Jitter Buffer Bounds, which are used to control the Quality of Service (QoS).

  • Page 28: Configuring Firewalls

    Configuring Firewalls If your connection to the Internet utilizes a firewall, several ports will have to be opened to allow your Max 8/16 or T1/E1 to make and receive calls to other Net2Phone devices. UDP Port 6801 must be opened. The following port types/ranges...
  • Page 29 UDP PORT and TCP PORT for each. NOTE: The Max 8/16 and T1/E1 gateway will not work behind a proxy server. In Max-to-Max calling (when you call a Max unit from another Max),...

  • Page 30: Port Identification With The Web Manager

    Port Identification with the Web Manager The Web Manager makes it easy to determine which of the ports on the Max 8/16 are FXO and which are FXS. The Configuration Manager allows you to do this by referring to the Remote Access IVR Configuration Table.
  • Page 31 Max 8/16 and T1/E1 User’s Guide – Chapter 4 Figure 13 – Remote Access IVR Configuration Page The Port and Interface columns of the Remote Access IVR Configuration Table show clearly which interface is used by each port, using the physical port numbering scheme illustrated below, which was discussed previously in Chapter 1.

  • Page 32: Account Configuration With Multiple Did/Account Balance Announcement

    Click the Account Config link to access the Account Information page, illustrated below. Figure 15 – Account Information Page The Max 8/16 and T1/E1 allow accounts to be managed in either of two ways: Single Account Management - All of the ports on the Max...

  • Page 33: Single Account Management

    INGLE CCOUNT ANAGEMENT For single account management: 1. In the Port #1 field in the Account column, enter a Net2Phone account number. 2. In the PIN field, enter the Personal Identification Number for that account. 3. Check the Use account for all ports checkbox.

  • Page 34: The Login Button

    Max 8/16 and T1/E1 User’s Guide – Chapter 4 OGIN UTTON The Yes radio buttons in the Login column are used to enable a port to receive incoming Max-to-Max calls. IVR (Interactive Voice Response) Configuration The remote access IVR and Max-to-Max IVR supports multiple passwords.
  • Page 35 Max 8/16 and T1/E1 User’s Guide – Chapter 4 The Remote Access IVR function permits system managers to select the announcement that will greet callers to an FXO port, as well as the security, call forwarding, or other options that may be applied to the port.
  • Page 36 Max 8/16 and T1/E1 User’s Guide – Chapter 4 If a PSTN number is entered, it must include any required preliminary digits, such as a 1 for long- distance calling. IMPORTANT: If a Net2Phone account number is entered for an FXO port in the Account Configuration Table (see...
  • Page 37 12125556791.) Figure 17 – Call Flow Through a Max 8/16 or T1/E1’s FXO Port Figure 17, above, illustrates the call-flow of a telephone call placed through a Max 8/16’s FXO port. In this scenario, four FXO ports are connected to the PBX in a hunt group set up at extension 4000.

  • Page 38: The Max-To-Max Ivr Configuration Table

    Max 8/16 and T1/E1 User’s Guide – Chapter 4 IVR C ONFIGURATION ABLE Click the Max to Max IVR Config link on the Site Map page to view the Max-to-Max IVR Configuration Table, illustrated below. Figure 18 -- Max-to-Max IVR Configuration Table...
  • Page 39 Max 8/16 and T1/E1 User’s Guide – Chapter 4 Configuring Max-to-Max Calling Callers may access a port on a remote Max 8/16 from another Max device (Max-to-Max) by dialing *72 followed by the receiving port’s virtual number, which is the first ten digits of its account number.
  • Page 40 PSTN telephone number must be preceded by a 9. Receiving Max-to-Max Calls For the Max 8/16 and T1/E1 to be able to receive Max-to-Max calls, the Account Information Page (see Account Configuration with Multiple DID/Account Balance Announcement, Figure 15 –...
  • Page 41 Max 8/16 and T1/E1 User’s Guide – Chapter 4 New York City Caller dials 5722, which is pre-set on PBX to dial *721234123412#, account no. of London MAX's FXO port. 1 2 3 4 5 6 7 8 9 Analog Line...

  • Page 42: Routing Table Configuration

    Max 8/16 and T1/E1 User’s Guide – Chapter 4 Routing Table Configuration Click the Routing Table Config link to access the Current Routing Table page, illustrated below. Figure 20 – Current Routing Table Many PBXs are unable to transmit the asterisk symbol (*) through their digital line card.

  • Page 43: Logical Port Numbering

    Max 8/16 and T1/E1 User’s Guide – Chapter 4 OGICAL UMBERING The difference between physical and logical port numbering is that, in logical port numbering, the FXS and FXO ports are counted separately, and the count starts from zero instead of one. So the first FXS port will be FXS 0, and the first FXO port will be called FXO 0.

  • Page 44: Adding An Entry To The Current Routing Table

    Max 8/16 and T1/E1 User’s Guide – Chapter 4 DDING AN NTRY TO THE URRENT OUTING ABLE To add an entry to the Current Routing Table (see Figure 20 in Routing Table Configuration section earlier in this chapter): 1. In the I/F field (interface type), select the appropriate interface.

  • Page 45: Pbx Configuration

    Max 8/16 and T1/E1 User’s Guide – Chapter 4 PBX Configuration Click the PBX Config link to access the PBX Configuration page, illustrated below. Figure 22 – PBX Configuration Page For a detailed description of the parameters, refer to the Max Command Reference Guide.

  • Page 46: Local Dialing System

    Similarly, the area code can be omitted for calls made to the same area. Users can configure a dialing pattern on the Max 8/16 or T1/E1 that is as close as possible to the host country's dialing pattern.
  • Page 47 For example, if the user placed a call to a local phone number, the N2P call is made by the Max 8/16 or T1/E1 with the international call access number, country code number, and area code number added to the local phone number.

  • Page 48: Class Of Service Configuration

    Max 8/16 and T1/E1 User’s Guide – Chapter 4 Class of Service Configuration This function is to set the call authorization classes for restricting outbound calls. There are 6 classes: A, B, C, D, E, and U. Class A has the most outbound call access capability. Class B has the second most outbound call access capability, and so on.

  • Page 49: Port Class Configuration

    Max 8/16 and T1/E1 User’s Guide – Chapter 4 Figure 24 – Class Configurations Page Port Class Configuration This function allows you to assign a call authorization class to each port to restrict outbound calls. There are 6 classes: A, B, C, D, E, and U. Class A has the most outbound call access capability.
  • Page 50 Max 8/16 and T1/E1 User’s Guide – Chapter 4 3. Click the OK button to save the class assignment. The class appears in the row corresponding to the port you defined. Figure 25 – Port Class Configuration Page Page 45...

  • Page 51: Inbound Allow List Configuration

    Inbound Allow List in the Inbound Allow List Configuration section, located on page 44 in this Guide. When a call comes in to the Max 8/16 or T1/E1, it looks at the incoming caller ID, compares it to the list for the port, and if the caller is in the allow list, admits the call through.

  • Page 52: System Information And Commands

    To change entries on this page, just enter the new information into the desired fields, click the Save button, and restart the Max 8/16 or T1/E1. If changes are made on this page, the system must be restarted before the changes take effect.

  • Page 53: Other Web Manager Functions

    Click the Load Default Config link to access the Click to load factory settings page, illustrated below. Figure 28 – Click to Load Factory Settings Page Click the Load button to restore the Max 8/16 or T1/E1’s default factory configuration. (Refer to the Max Command Reference Guide for system default settings.) CAUTION: This command will delete all of your configuration settings and parameter values.

  • Page 54: Upgrading The System Software

    PGRADE BEFORE upgrading to version 1.5.10, follow these procedures: 1. If you do not have a copy of your Max 8/16 or T1/E1 configuration settings, including any fields that you modified from the original factory default settings, you may want to take a snapshot of the settings for future reference.

  • Page 55: Performing The Upgrade

    Max 8/16 and T1/E1 User’s Guide – Chapter 4 b. For each port that has a setting of Y in the FAX Only field, click the N radio button. If no ports are set to Y, you can proceed to the Performing the Upgrade section below.

  • Page 56: Other New Features

    This new feature allows users to transfer calls to other users within the Max 8/16 or T1/E1. The Max 8/16 or T1/E1 provides the following local call transfer feature for FXS ports in the Max 8/16 or T1/E1. To use the local call transfer feature, the following command must be executed via a HyperTerminal session (for the steps involved in setting up a HyperTerminal session into the Max 8/16.

  • Page 57: Reverse Polarity For Pbx Billing

    FXS port to indicate a call disconnect. (Some PBX systems use battery reversal indication to start billing.) To activate the polarity reversal feature, log into Max 8/16 or T1/E1 with the console interface and type: 1. SYS_NAME:> /CONFIG/FXS 2.

  • Page 58: Configuring Voice Messages

    Max 8/16 and T1/E1 User’s Guide – Chapter 5 Configuring Voice Messages The Max 8/16 employs a set of default messages for the IVR voice prompts and responses callers hear, and for the prompts and responses you hear when you configure the Max through a telephone keypad.
  • Page 59 Max 8/16 and T1/E1 User’s Guide – Chapter 5 File Name Message that the file should contain Your account is disabled. Please check the account number CA0014B and try again. CA0015B Please press ### to complete the call or hang up.
  • Page 60 Max 8/16 and T1/E1 User’s Guide – Chapter 5 File Name Message that the file should contain DG0006B DG0007B Seven DG0008B Eight DG0009B Nine DG0010B DG0011B Eleven DG0012B Twelve DG0013B Thirteen DG0014B Fourteen DG0015B Fifteen DG0016B Sixteen DG0017B Seventeen DG0018B...

  • Page 61: Recording A Custom Voice Message File

    Max 8/16 and T1/E1 User’s Guide – Chapter 5 Recording a Custom Voice Message File 1. Connect an analog telephone to FXS port #1 on the Max 8/16 or T1/E1. (If you need help with port numbering, refer to Physical Port Numbering on page 4 in this Guide.) 2.

  • Page 62: Voice Message File Upload/Download Procedure

    Max 8/16 or T1/E1 voice message binary file, “vocfile” (for upload) Voice Message File Download Procedure 1. Power-on the Max 8/16 system and wait until the “OPR” LED begins to blink. 2. Obtain the Max 8/16’s current IP address (see Chapter 2 in this Guide).

  • Page 63: Voice Message File Upload Procedure

    The new vocfile is not activated until you reboot the Max 8/16 system. 4. To save the file and reboot the Max 8/16 or T1/E1, proceed as in steps 7 through 9 in Recording a Custom Voice Message File on page 53 in this Guide.

  • Page 64: Making A Telephone Call

    US, you would dial 011 01 753 831118 (omitting the 0 before the city code). We will place the call as a Max-to-Max call, using the Max 8/16 in your company’s New York City office and the Max 8/16 in your company’s London office.
  • Page 65 1. Dial 4000 from your office PBX extension. You hear an Internet dial tone. 5. Dial *72 + the remote FXO port’s account number, e.g., *72 1234567890 The Max in the London office greets you, “Welcome to Net2Phone. Please enter your password.” 6. Enter the password.
  • Page 66 Max 8/16 and T1/E1 User’s Guide – Chapter 6 NOTE: If the LAN to which either Max is connected employs a firewall, you need to configure settings on both the Max unit and the firewall before you can place Max-to-Max calls. For...
  • Page 67 Max 8/16 and T1/E1 User’s Guide – Chapter 6 Page 62...

  • Page 68: Appendices

    Max 8/16 and T1/E1 User’s Guide – Appendix Appendices Appendix A – The PBX Interface Cable The cable used to connect the Max’s T1/E1 port to the PBX’s T1/E1 consists of a length of RJ-48 STP3 (Shielded Twisted Pair class 3) cable with a shielded RJ-45 male connector at each end, wired as per the following table.

  • Page 69: Appendix B - Troubleshooting

    Max 8/16 and T1/E1 User’s Guide – Appendix Appendix B – Troubleshooting Common mechanical installation problems and corrective actions If there appears to be a malfunction, first check all cables and connections. If these appear to be in order, see the following table for specific troubles and solutions.

  • Page 70: Common Network Connection Problems

    Net2Phone Max 8/16 and LAN, hub, or router. Make sure that all network ports, routers, or hubs are live. I set DHCP to ON, but my Net2Phone Max 8/16 cannot obtain correct network settings. Make sure your network supports DHCP.

  • Page 71: Common Configuration Problems

    Max 8/16 and T1/E1 User’s Guide – Appendix When I attempt to access the Max Web Manager, I am prompted for a user name and password. But when I enter them and press the OK button, the Password page reappears.
  • Page 72 Network and Voice Configuration section in Chapter 4 of this Guide) are correct so that the doorman can be reached. When I attempt to call into my Net2Phone Max 8/16 from another unit via *72, I get a busy signal.

  • Page 73: Appendix C - Technical Support

    Max 8/16 and T1/E1 User’s Guide – Appendix Appendix C – Technical Support If you are experiencing a technical problem, please refer to Appendix A, Troubleshooting, in this Guide. If the problem remains unresolved, please contact your reseller for assistance.

  • Page 74: Appendix D - System Specifications

    Max 8/16 and T1/E1 User’s Guide – Appendix Appendix D – System Specifications FXS, RJ-11 (if present) Analog voice interface 10/100baseT, RJ-45, 1 port LAN interface {Ethernet/Fast Ethernet auto-detection} EIA-232 {old RS-232C}, DB-9, 1 port Serial interface Asynchronous serial communication at 19200bps...
  • Page 75 Max 8/16 and T1/E1 User’s Guide – Appendix Meaning Meaning Meaning Alarm Operational 10/100 Fast Ethernet LINK Link active Receive data Serial port transmit Serial port receive TXHW Voice transmit RXHW Voice receive Page 70...

  • Page 76: Appendix E - Physical And Logical Port Number Table

    Max 8/16 and T1/E1 User’s Guide – Appendix Appendix E – Physical and Logical Port Number Table FXS Ports FXO Ports Physical Logical Physical Logical Port Port Port Port Number Number Number Number Page 71...

  • Page 77: Appendix F - Approvals And Listings

    Max 8/16 and T1/E1 User’s Guide – Appendix Appendix F – Approvals and Listings FCC Declaration of Conformity Product name: Net2Phone Max 8/16 and T1/E1 FCC Rules: Tested to comply with FCC part 15, Class B Operating environment: for home or office use FCC Compliance Statement: This device complies with part 15 of the FCC Rules.

  • Page 78: Appendix G - End User Warranty

    Max 8/16 and T1/E1 User’s Guide – Appendix Appendix G – End User Warranty This product is warranted to be free from manufacturing defects including original parts and workmanship for a period of one year from the date of original purchase.
  • Page 79 Max 8/16 and T1/E1 User’s Guide – Appendix Page 74...

  • Page 80: Index

    Max 8/16 and T1/E1 User’s Guide – Index Index Account Configuration page, 29 LAN, 1, 12, 24 accounts, 29, 68 Load Default, 50 AVU, 29, 71 logical port number, 39, 40, 68 Login Button, 31 broadband, 1 browser, 21 Max to Max, 26, 28, 30, 31, 35, 36, 37, 61, 62,...
  • Page 81 Max 8/16 and T1/E1 User’s Guide – Index truncation length, 39 Save button, 27, 41 serial cable, 14, 16, 21 serial cable connection, 3, 12, 67 Upgrade Show Log Messages page, 50 Software, 51 Site Map page, 22 User ID, 15...

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