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Net2Phone MAX 410 User Manual

Voip gateway
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VoIP Gateway

User Guide

Version 1.0

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Summary of Contents for Net2Phone MAX 410

  • Page 1: User Guide

    MAX 410 MAX 420 MAX 430 VoIP Gateway User Guide Version 1.0...
  • Page 2 Net2Phone or its suppliers have been advised of th e possibility of such damages. Net2Phone MAX 410/420/430, net2phone, and the Net2Phone logo are registered trademarks of Net2Phone, Inc.

  • Page 3: Table Of Contents

    MAX 410/420/430 U ......................4 NSTALLING THE 1.5.1 Connecting the MAX 410’s FXO Ports to a PBX ..................5 1.5.2 Connecting the MAX 420’s FXS Ports to a PBX ..................6 1.5.3 Connecting the MAX 430’s FXS/ FXO Ports to telephone / PBX............7 CONNECTING THE NET2PHONE MAX 410/420/430 TO A LAN...............8...
  • Page 4 MAX- -MAX C ............................. 39 ALLING 5.3.1 Calling a MAX 420’s FXS port from another MAX................39 5.3.2 Calling a MAX 410’s FXO port from another MAX ................39 APPENDICES ..................................41 A – T ..........................41 PPENDIX ROUBLESHOOTING A. 1 Common mechanical installation problems and corrective actions............41 A.

  • Page 5: Overview

    Congratulations on your purchase of the Net2Phone MAX 410/420/430! The MAX 410/420/430 is a VoIP device that allows you to make multiple outgoing calls over the Internet using a single Ethernet LAN connection. The MAX 410/420/430 works like a gateway to convert the analog signal from your telephones to VoIP (Voice over Internet Protocol).

  • Page 6: Hardware Setup

    (see Section 2.1.2.1) – NOTE: On a MAX 410, LAN settings must be configured using a PC with a serial cable connection. For details, see Section 2.1.2, Connecting to the MAX 410 Through a Serial Cable, in this Guide.

  • Page 7: Locating Your Fxs And/Or Fxo Ports

    MAX with 4 ports. 1.4.1 Physical Port Numbering Figure 1 illustrates the physical port numbering on the MAX 410/420/430’s rear panel for a unit with 4 ports installed. These numbers are referenced by the MAX Web Manager when identifying ports, setting up the MAX’s features and configuring Net2Phone calling accounts.

  • Page 8: Installing The Max 410/420/430 Unit

    2. Connect an analog telephone to any one of the FXS ports. (MAX-420) NOTE: For MAX 410, initial LAN configuration is done via a PC connected to the MAX through its serial port, using the HyperTerminal terminal-emulator application (or equivalent), which is included with all Microsoft™...

  • Page 9: Connecting The Max 410'S Fxo Ports To A Pbx

    Net2Phone MAX 410/420/430 User Guide Section 1.5 – Installing the MAX 410/420/430 Unit 1.5.1 Connecting the MAX 410’s FXO Ports to a PBX COIC/COIB: Central Office Interface Card or Board PBX: Private Branch Exchange PSTN: Public Switched Telephone Network Trunk or CO Line: line from Central Office switch...

  • Page 10: Connecting The Max 420'S Fxs Ports To A Pbx

    Net2Phone MAX 410/420/430 User Guide Section 1.5 – Installing the MAX 410/420/430 Unit 1.5.2 Connecting the MAX 420’s FXS Ports to a PBX PBX: Private Branch Exchange PSTN: Public Switched Telephone Network SLIC/SLIB: Subscriber Line Interface Card/Board SLT: Single Line Terminal or Telephone (analog telephone)

  • Page 11: Connecting The Max 430'S Fxs/ Fxo Ports To Telephone / Pbx

    Your Net2Phone MAX 410/420/430 hardware setup is now complete. The next step is to configure the unit to communicate with your LAN so that you can browse the MAX Web Manager.

  • Page 12: Connecting The Net2Phone Max 410/420/430 To A Lan

    Section 2 will explain how to set the MAX 410/420/430’s LAN configuration using either method. NOTE: On a MAX 410, LAN settings must be configured using a PC with a serial cable connection using the HyperTerminal terminal-emulator application, which is included with all MS operating systems.
  • Page 13 It is usually found in the Programs menu, under Accessories. Figure 6 1. With the power to the Net2Phone MAX 410 turned OFF, connect the cable from the unit’s serial port to one of the PC’s serial ports. Note which of the PC’s serial ports you are using.
  • Page 14 Manager names and passwords are case sensitive. Page 10...

  • Page 15: Connecting To Alan With Static Ip Addresses

    2.2 Connecting to a LAN with Static IP Addresses This section explains how to connect your Web browser to the Net2Phone MAX 410/420/430 if your LAN uses static IP addresses, using either a telephone keypad or serial connection. The process will entail the following steps: 1.
  • Page 16 The new netmask address is now in effect. If you are using static IP addresses, you are now ready to finish setting up the Net2Phone MAX 420 using the MAX Web Manager. Proceed to Section 3, Logging In to the MAX Web Manager.

  • Page 17: Entering Static Ip Addresses Via Hyperterminal (Max 410)

    Net2Phone MAX 410/420/430 User Guide Section 2.2 – Connecting to a LAN with Static IP Net2Phone MAX 410/420/430 User GuideSection 2.2 – Connecting to a LAN with Static IP Addresses Addresses The telephone keypad configuration parameter codes are as follows:...
  • Page 18 Net2Phone MAX 410/420/430 User GuideSection 2.2 – Connecting to a LAN with Static IP Addresses To connect to the MAX Web Manager, you will need to enter at least an IP address and netmask. To enter the MAX’s IP parameters from this menu: 1.
  • Page 19 The new IP address and netmask are now in effect. If you are using static IP addresses, you are now ready to finish setting up the Net2Phone MAX 410 using the MAX Web Manager. Proceed to Section 3, Logging In to the MAX Web Manager.

  • Page 20: Logging In To The Max Web Manager

    If you want to query the unit through a serial cable, see Section 2.1.2, Connecting to the MAX 410 through a Serial Cable. Once you know the Net2Phone MAX 410/420/430’s IP address, you are ready to log in to the unit through a Web browser as follows: 1.
  • Page 21 Net2Phone MAX 410/420/430 User Guide Section 3 – Logging in to the MAX Web Manager 2. Click the enter - Open the door area. The Network Password dialog box appears. Figure 11 3. Enter your user name and password. NOTE: The default user name is root and the default password is n2p.
  • Page 22 Figure 13 Page 18...

  • Page 23: Using The Max Web Manager

    Net2Phone MAX 410/420/430 User Guide Section 4 – Using the MAX Web Manager 4. Using the MAX Web Manager Each of the various configuration pages is accessed by clicking its link on the Site Map. For example, click the Network and Voice Config link on the Site Map to access the Network and Voice Configuration page, illustrated below.
  • Page 24 The Port Numbers parameters must be changed to permit access when a LAN’s firewall permits only pre-assigned TCP/UDP port numbers to be used. Reminder: Configuration changes you make in the MAX 410/420/430 are not applied until you reset the unit. To do this, you may either: go to the Restart System page (Section 4.7.3, below) and click Restart,...

  • Page 25: Configuring Firewalls

    Net2Phone MAX 410/420/430 User Guide Section 4.2 – Configuring Firewalls 4.2 Configuring Firewalls In MAX-to-MAX calling (when you call a MAX unit from another MAX), if either MAX is connected to a LAN that employs a firewall, you will need to configure settings on both the MAX and the firewall before MAX-to-MAX calls can be placed.

  • Page 26: Configuring Accounts

    Figure 16 The Net2Phone MAX 410/420/430 allows accounts to be managed in either of two ways: Single Account Management - All of the ports on the MAX 410/420/430 can operate from a single account number and PIN, or Multiple Account Management - You can use a different account and PIN for each port.

  • Page 27: Multiple Account Management

    Only one call at a time can be made using any given account number. If a Net2Phone account number is entered for an FXO port in the Account Configuration Table, the account entered acts as a “default” account for the port. Charges incurred by callers through that port automatically accrue to this account.

  • Page 28: Ivr (Interactive Voice Response) Configuration

    Net2Phone MAX 410/420/430 User Guide Section 4.4 – IVR Configuration 4.4 IVR (Interactive Voice Response) Configuration REMINDER: A separate port with its own telephone line connection to the PBX, or to an analog telephone, is required for each concurrent telephone call (or conversation) desired. For example, if capability for 3 concurrent calls is desired, then the MAX must have at least 3 ports, each connected to the PBX or to an analog telephone.
  • Page 29 If a PSTN number is entered, it must include any required preliminary digits, such as a 1 for long-distance calling. IMPORTANT: If a Net2Phone account number is entered for an FXO port in the Account Configuration Table (see Configuring Accounts, Section 4.3), the account entered acts as a “default”...
  • Page 30 London Figure 18 Figure 18 illustrates the call-flow of a telephone call placed through a MAX 410/420/430’s FXO port. In this scenario, four FXO ports are connected to the PBX in a hunt group set up at extension 4000. Page 26...

  • Page 31: The Max-To-Max Ivr Configuration Table

    4.4.2 The MAX-to-MAX IVR Configuration Table If your unit does not have FXO ports or will not be receiving any MAX-to-MAX calls, this section is not applicable. Click the MAX to MAX IVR Config link on the Site Map page to go to the MAX-to-MAX IVR Configuration Table, illustrated below.
  • Page 32 Section 4.4.2 – MAX-to-MAX IVR Configuration Section 4.4 – IVR Configuration Callers may access a port on a remote MAX 410/420/430 from another MAX device (MAX-to- MAX) by dialing *72 followed by the receiving port’s virtual number, which is the first ten digits of its account number.
  • Page 33 Only one call at a time can be made using any given account number. Whenever settings on this page are changed, the MAX must be rebooted before the change will take effect. See your reseller for Net2Phone MAX-to-MAX calling rates. Page 29...
  • Page 34 Section 4.4.2 – MAX-to-MAX IVR Configuration Figure 20, below, represents the call-flow in one type of MAX-to-MAX telephone call. Other calling configurations are also possible. See your reseller for Net2Phone MAX-to-MAX calling rates. New York City Caller dials 5722, which is pre-set on PBX to dial *721234123412#, account no.

  • Page 35: The Current Routing Table

    Net2Phone MAX 410/420/430 User Guide Section 4.5 – The Current Routing Table 4.5 The Current Routing Table Click the Routing Table Config link to access the Current Routing Table page, illustrated below. Figure 22 The Routing Table is used to set up routing between two or more telephone extensions connected to a single MAX’s FXS ports.

  • Page 36: Logical Port Numbering

    Net2Phone MAX 410/420/430 User Guide Section 4.5 – The Current Routing Table 4.5.1 Logical Port Numbering The difference between physical and logical port numbering is that, in logical port numbering, the FXS and FXO ports are counted separately, and the count starts from zero instead of one. So the first FXS port will be FXS 0, and the first FXO port will be called FXO 0.

  • Page 37: Adding An Entry To The Current Routing Table

    Example 2: “011~” signifies any number that begins with 011, followed by any number of digits. (The MAX 410/420/430 only uses the pound character (#) as an end-digit indicator, so it is not needed in the call routing table.) 4. To delete an unwanted entry, simply type its index number in the Delete Entry box and click the Delete Entry button.

  • Page 38: System Information And Commands

    Net2Phone MAX 410/420/430 User Guide Section 4.6 – System Information and Commands 4.6 System Information and Commands Click the System Information link to access the System Information page, illustrated below. Figure 23 The System Information page displays: the Current System Name...

  • Page 39: Other Web Manager Functions

    Click the Load Default Config link to access the Click to load factory settings page, illustrated below. Figure 24 Click the Load button to restore the Net2Phone MAX 410/420/430’s default factory configuration. (Refer to the Net2Phone MAX 410/420/430 Command Reference Guide for system default settings.) Caution: This command causes all of your configuration settings and parameter values to be deleted.

  • Page 40: Show Log Messages

    Net2Phone MAX 410/420/430 User Guide Section 4.7 – Other Web Manager Functions 4.7.2 Show Log Messages Click the Show Log Messages link to access the Current System Log Messages page, illustrated below. Figure 25 Page 36...

  • Page 41: Restart System

    Net2Phone MAX 410/420/430 User Guide Section 4.7 – Other Web Manager Functions 4.7.3 Restart System Click the Restart System link to access the Restart System page, illustrated below. To restart the system, click the Restart button. Figure 26 Page 37...

  • Page 42: Upgrading The System Software

    1. Click the Download button to download the files needed for upgrade from Net2Phone’s FTP server to a client PC on the Net2Phone MAX 410/420/430’s LAN. 2. Click the Update MAX button to upload the new software to the Net2Phone MAX 410/420/430 system.

  • Page 43: Placing Calls

    011 01 753 831118 (omitting the 0 before the city code). We will place the call as a MAX-to-MAX call, using the MAX 410 in your company’s New York City office and the MAX 410 in your company’s London office.
  • Page 44 1. Dial 4000 from your office PBX extension. You hear an Internet dial tone. 2. Dial *72 + the remote FXO port’s account number, e.g., *72 1234567890 # . The MAX in the London office greets you, “Welcome to Net2Phone. Please enter your password.”...

  • Page 45: Appendices

    Net2Phone MAX 410/420/430 User Guide Appendix A – Troubleshooting APPENDICES Appendix A – Troubleshooting A. 1 Common mechanical installation problems and corrective actions If there appears to be a malfunction, first check all cables and connections. If these appear to be in order, see the following table for specific troubles and solutions.

  • Page 46: Common Network Connection Problems

    Use the star key (*) in place of the periods. When I enter a static IP Address into my Net2Phone MAX 410/420/430 and restart the unit, the IP Address I entered is not saved. Make sure DHCP is set to OFF.

  • Page 47: Common Configuration Problems

    Net2Phone MAX 410/420/430 User Guide Appendix A – Troubleshooting A. 3 Common configuration problems In the Max Web Manager Network and Voice Configuration page, I omitted the DNS server field because it does not apply to me, but now the Max Web Manager will not let me save the settings.

  • Page 48: Problems Using The Max 410/420/430

    Make sure that the DNS server IP parameter values (Section 4.1) are correct so that the doorman can be reached. When I attempt to call into my Net2Phone MAX 410/420/430 from another unit via *72, I get a busy signal.

  • Page 49: Appendixb - Technical Support

    If you are experiencing a technical problem, please refer to Appendix A, Troubleshooting, in this Guide. If the problem remains unresolved, please contact your reseller for assistance. Do not attempt to disassemble the Net2Phone MAX 410/420/430. There are no user-serviceable parts inside the unit.

  • Page 50: Appendixc - System Specifications

    Net2Phone MAX 410/420/430 User Guide Appendix C – System Specifications Appendix C – System Specifications FXO, RJ-11 (MAX 410) Analog voice interface FXS, RJ-11 (MAX 420) FXS/FXO, RJ-11 (MAX 430) LAN interface 10baseT, RJ-45, 1 port EIA-232 {old RS-232C}, DB-9, 1 port...

  • Page 51: Appendixd - Physical And Logical Port Number Table

    Net2Phone MAX 410/420/430 User Guide Appendix D – Physical and Logical Port Number Table Appendix D – Physical and Logical Port Number Table FXS Ports FXO Ports Physical Logical Physical Logical Port Port Port Port Number Number Number Number Page 47...

  • Page 52: Appendixe - Approvals And Listings

    Appendix E – Approvals and Listings For MAX 410/ 430 FCC Declaration of Conformity ?? Product name: Net2Phone MAX 410, Net2Phone MAX 430 ?? FCC Rules: Tested to comply with FCC part 15, Class A & FCC part 68 ?? Operating environment: for office use FCC Compliance Statement: This device complies with part 15 of the FCC Rules.

  • Page 53: Index

    Index Network Configuration table ........19 Network Password ............ 16 Number............... 30 Account Configuration page........21 accounts............3, 21, 42 AVU ................44 password..........9, 16, 33, 37, 41 phone number............30 physical port number..........3, 42 broadband..............1 Ping................14 browser ...............

This manual is also suitable for:

Max 430Max 420

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