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Net2Phone 2-Port Gateway User Manual

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2-Port Gateway User's Guide

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  • Page 1 2-Port Gateway User’s Guide...
  • Page 2 Automatic Location Information capabilities associated with 911 or E911 services or to permit access to 411 directory assistance services. Net2Phone will not be liable for any damages, expenses, liabilities, risks, or harms arising out of or related to the Net2Phone services provided through this...

  • Page 3: Table Of Contents

    ........7 ARDWARE EQUIREMENTS ......8 ETTING ATEWAY Obtaining an IP Address for Your PC ....12 3. CONFIGURING YOUR 2-PORT GATEWAY .. 15 ............15 VERVIEW WAN C .......... 16 ONFIGURATION Using DHCP Addressing ........16 Using Static IP Addressing ....... 17 Setting up Point -to-Point Protocol over Ethernet (PPPoE)..........
  • Page 4 ......69 ALLING EGULAR ELEPHONES Calls within North America........ 69 International calls..........70 ....72 ALLING OTHER HONE EVICES Calling another Net2Phone Device ....72 ECEIVING A ALL FROM NOTHER HONE ............... 72 EVICE PSTN L ..........73 APPENDICES............75 A –...
  • Page 5 2-Port Gateway User’s Guide Common netw ork connection problems..... 76 Common configuration problems ...... 77 Common Internet connectivity problems .... 77 Problems using the 2-Port Gateway....78 B – T ....... 79 PPENDIX ECHNICAL UPPORT C – S ....80...

  • Page 7: Welcome

    1. Welcome Overview Congratulations on purchasing the 2-Port Gateway! The 2-Port Gateway is a LAN router and Voice over Internet Protocol (VoIP) broadband device that allows you to connect two analog phones for simultaneous outgoing calls over the Internet using a single Ethernet Local Area Network (LAN) connection.

  • Page 8: Product Features

    2-Port Gateway User’s Guide Product Features Designed for versatility and performance, the 2-Port Gateway provides the following features: One 10/100 Mbps WAN port for connecting a call agent One 10/100 Mbps LAN port for connecting to a local network One analog POTS (Plain Old Telephone System) interface for a PSTN “Life Line”...

  • Page 9: 2-Port Gateway Hardware Overview

    Status LED – Indicates when the 2-Port Gateway is booting up. Ethernet WAN 10/100M – The 10Mbits indicator lights up when the 2-Port Gateway makes a successful Ethernet WAN connection. The 100Mbits indicator lights up when 100Mbits is reached over a WAN...
  • Page 10 Appendix A, Troubleshooting if you think there’s a problem. Ethernet LAN 10/100M – The 10Mbits indicator lights up when the 2-Port Gateway makes a successful Ethernet LAN connection. The 100Mbits indicator lights up when 100Mbits is reached over a LAN connection.

  • Page 11: 2-Port Gateway Back Panel

    Phone Port 2 Jack – Enables you to connect an analog phone to the 2-Port Gateway. PSTN Line Jack – Allows you to connect your 2-Port Gateway to a PSTN line to bypass Internet telephone calls and make regular telephone calls.
  • Page 12 2-Port Gateway User’s Guide...

  • Page 13: Getting Started

    IP address, if needed, for use in configuring the 2-Port Gateway. Hardware Requirements To use the 2-Port Gateway, you will need: One A/C power adapter (included) A broadband Internet connection, such as a DSL or cable modem, a T1 line, etc.

  • Page 14: Setting U P Your 2-Port Gateway

    2-Port Gateway User’s Guide Setting Up Your 2 -Port Gateway Your 2-Port Gateway can be used as a router to connect up to 253 additional devices (such as PCs or hubs) to create a LAN environment, as well as a...
  • Page 15 2-Port Gateway User’s Guide Whether you choose to use your 2-Port Gateway as a router or a VoIP device, the initial configuration, shown below, is the same. Note: If you are planning on using the Note: If you are planning on using the...
  • Page 16 2-Port Gateway User’s Guide To set up the 2-Port Gateway: 1. Connect the WAN port on the back of the 2- Port Gateway (shown in the figure on the next page) to your broadband/DSL/cable modem or existing LAN broadband connection (i.e., office network) via an RJ-45 cable.
  • Page 17 (PSTN) calls on the 2-Port Gateway, see Section 5, Placing and Receiving Calls. 5. Connect the AC Adapter cord to the back of the 2-Port Gateway and plug in the power cord. Your cable connections should now resemble the diagram on page 9.

  • Page 18: Obtaining An Ip Address For Your Pc

    Web Management Tool from your PC, you can manually direct your PC to connect to the 2-Port Gateway to obtain an IP address. To manually obtain an IP address: 1. On your Windows task bar, click the Start menu button: The Start menu displays.
  • Page 19 2-Port Gateway User’s Guide 2. Click Run to access the Run window: The Run window opens. 3. Type COMMAND in the Open field and click the OK button. The DOS prompt window displays. Note: If COMMAND does not work, try typing CMD.
  • Page 20 2-Port Gateway User’s Guide Your PC will obtain an IP Address from the 2-Port Gateway. The IP address will start with 192.168.100.XXX. Once you have obtained an IP address for the PC from the device, you are ready to begin configuring the 2-Port Gateway using the Web Management Tool.

  • Page 21: Configuring Your 2-Port Gateway

    Management Tool, which is accessible using the Web browser on your PC. (Your PC must be connected to the LAN port of the 2-Port Gateway or a hub connected to that same port, and your PC must have been rebooted.) For complete details on the Web Management Tool, see Section 4, Using the Web Management Tool.

  • Page 22: Wan Configuration

    The 2-Port Gateway’s default WAN configuration utilizes DHCP (Dynamic Host Configuration Protocol) for obtaining IP address parameters. If your WAN is using DHCP, the 2-Port Gateway’s IP address parameters were configured automatically when you connected it to your broadband service connection (corporate WAN, cable/DSL modem, or router).

  • Page 23: Using Static Ip Addressing

    Static IP assigned addresses instead of DHCP. If your WAN uses static IP addressing, then you must disable the 2-Port Gateway’s default DHCP setting and then enter your static IP address parameters. To disable DHCP and enter static IP address parameters: 1.
  • Page 24 2-Port Gateway User’s Guide 2. Click the Click to Login button on the opening page. The Network Password dialog box appears. 3. Enter your user name and password in the text boxes provided, and click the Enter button. NOTE: The default user name is admin and the default password is n2p.
  • Page 25 2-Port Gateway User’s Guide 5. Click WAN Configuration. The WAN Configuration page displays. 6. In the Get IP From drop-down list, change the value from DHCP to Specify an IP Address. This disables DHCP and allows you to enter the static IP address parameters assigned by your broadband service provider.

  • Page 26: Setting Up Point -To-Point Protocol Over Ethernet

    Check with your broadband service provider to see if they use PPPoE. If they do, you will have to enable PPPoE via the 2-Port Gateway’s Web Management Tool page. To enable PPPoE: 1. Log in to the 2-Port Gateway’s Web...
  • Page 27 6. Confirm your PPPoE Password. 7. Click the Save button to save your PPPoE settings. 8. The 2-Port Gateway should prompt you to reboot the device. If not, reboot the 2- Port Gateway by unplugging the power cord from the back of the 2-Port Gateway, waiting three seconds, and plugging the power cord back in.

  • Page 28: Optional: Lan Configuration

    2-Port Gateway User’s Guide Optional: LAN Configuration When using the 2-Port Gateway as a LA N router, LAN Configuration is used to establish the parameters of the 2-Port Gateway’s local area network. The established parameters will apply to any PC or IP device connected to the 2-Port Gateway’s LAN port.
  • Page 29 (Netmask) associated with the IP address. 6. Click the Save button. 7. The 2-Port Gateway should prompt you to reboot the device. If not, reboot the 2- Port Gateway by unplugging the power cord from the back of the 2-Port Gateway, waiting three seconds, and plugging the power cord back in.

  • Page 30: Using Static Ip Addressing

    Using Static IP Addressing You can use static IP addresses on the PCs and/or IP devices connected to the 2-Port Gateway. The 2-Port Gateway can assign up to 253 static IP addresses to PCs/devices connected to the 2-Port Gateway. To change your LAN settings when using static IP addressing: 1.
  • Page 31 State field’s drop- down list. 5. Click the Save button. 6. The 2-Port Gateway should prompt you to reboot the device. If not, reboot the 2- Port Gateway by unplugging the power cord from the back of the 2-Port Gateway, waiting three seconds, and plugging the power cord back in.

  • Page 32: Net2Phone Account Configuration

    You can also use two separate accounts in the 2-Port Gateway, one saved to port 1, and the other saved to port 2. If you do not have a Net2Phone account number and PIN, please contact your local distributor.
  • Page 33 2-Port Gateway User’s Guide To set your Net2Phone account number and PIN: 1. Log in to the 2-Port Gateway’s Web Management Tool. 2. Click the Configure Gateway Settings menu folder (if not open). 3. Click Net2Phone Configuration in the left sidebar menu.

  • Page 34: Connecting To The Internet

    2-Port Gateway User’s Guide 9. Click the Save button to save the changes made to the Net2Phone Configuration page. 10. The 2-Port Gateway should prompt you to reboot the device. If not, reboot the 2-Port Gateway by unplugging the power cord from...
  • Page 35 2-Port Gateway User’s Guide The Run window opens. c. Type COMMAND in the Open field and click the OK button. The DOS prompt window displays. Note: If COMMAND does not work, try typing CMD. d. From the DOS C:\> prompt, type: ipconfig and press the Enter key.
  • Page 36 2-Port Gateway User’s Guide e. The IP address displayed should be 192.168.100.xx. 4. Try rebooting the DSL/cable modem to which the 2-Port Gateway is connected to reset the IP address for the 2-Port Gateway. 5. Contact your network administrator or broadband service provider.

  • Page 37: Using The Web Management Tool

    Gateway and describes all fields available on every configuration page in the Web Management Tool. Each configuration page is accessible by logging into the 2-Port Gateway from your PC’s Web browser, and clicking the link on the left-hand side menu.
  • Page 38 2-Port Gateway User’s Guide 2. Click the Click to Login button on the opening page. The Network Password dialog box appears. 3. Enter your user name and password in the text boxes provided, and click the Enter button. NOTE: The default user name is admin and the default password is n2p.

  • Page 39: Navigating The Web Management Tool

    2-Port Gateway User’s Guide Navigating the Web Management Tool Once you have logged into the 2-Port Gateway, you can navigate through the Web Management Tool by using the menu in the left frame of the Web page. To access a specific configuration page, click on a menu folder, which displays a list of configuration menu items.

  • Page 40: Main Menu Items

    2-Port Gateway User’s Guide Main Menu Items The 2-Port Gateway’s Web Management Tool contains the following folders and configuration pages: Configure Gateway Settings – Allows you to configure the 2-Port Gateway’s WAN, LAN, and Net2Phone account settings Configure Advanced Settings – Allows...

  • Page 41: Configure Gateway Folder

    LAN and Gateway IP address and LAN settings Net2Phone Configuration – Allows you to configure your Net2Phone account number and PIN, firewall port settings, and call server addresses on the 2-Port Gateway User Configuration – Allows you to configure your Login password...

  • Page 42: Wan Configuration Page

    2-Port Gateway User’s Guide WAN Configuration Page The WAN Configuration page allows you to enter and save your WAN and PPPoE settings, as well as the Machine Address Cloning (MAC) address. From this page, you can enter the following information: MAC Address –...
  • Page 43 Machine Address Cloning (MAC) address. If your broadband service provider has strict connection security and you need the 2-Port Gateway to appear to the service provider as a previously connected PC. To do this, enter your PC's Ethernet card's MAC address in this field.
  • Page 44 2-Port Gateway User’s Guide PPPoE Settings: ??PPPoE User Name – Allows you to enter your PPPoE user name ??Authentication Password – Allows you to enter your PPPoE password ??Confirm Password – Allows you to re-enter your PPPoE password WAN Current Settings: ??IP Address –...

  • Page 45: Lan Configuration Page

    2-Port Gateway User’s Guide ??PPPoE Status – Shows the current PPPoE connection status, either connected or disconnected For more information on setting up PPPoE, please refer to Setting up Point-to-Point Protocol over Ethernet (PPPoE) in Section 3. LAN Configuration Page...
  • Page 46 Dynamic IP Address: ??State – Allows you to change the state of the LAN IP Address connection: Enabled – the 2-Port Gateway will automatically assign an IP address, Netmask, gateway address, and DNS server to any PC or Hub connected to the 2- Port Gateway’s LAN port...
  • Page 47 ??No. of DHCP Users – Displays the number of devices the 2-Port Gateway will give IP addresses to; the maximum number of devices that the 2-Port Gateway can give an address to is 253...

  • Page 48: Net2Phone Configuration Page

    Phone Port 1. Then enter the information for the second account in the Account 2 section, which corresponds with Phone Port 2. If you do not have a Net2Phone account number and PIN, please contact your local distributor.
  • Page 49 2-Port Gateway User’s Guide From this page, you can enter all your Net2Phone account information, including: Enable Incoming Call check box – Allows you to select the phone port to allow incoming calls from other Net2Phone devices Note: If you are sharing a multi-user...

  • Page 50: Configuring Firewall Ports

    Net2Phone network. The default port settings are listed below: TCP/UDP Port Assignment – You can change the TCP/UDP ports on the firewall that the 2-Port Gateway utilizes and then specify those ports on the 2- Port Gateway (Default: TCP=5000, UDP=6000) Configurable Doorman Ports –...
  • Page 51 (between the 2-Port Gateway and the Net2Phone network), the 2-Port Gateway can be directed to a different port. Contact your distributor for an alternate port in the event that this becomes necessary (Default: 6801).
  • Page 52 7. Click the Save button to save the changes made to the Net2Phone Configuration page. 8. The 2-Port Gateway should prompt you to reboot the device. If not, reboot the 2- Port Gateway by unplugging the power cord from the back of the 2-Port Gateway, waiting three seconds, and plugging the power cord back in.

  • Page 53: User Configuration Page

    2-Port Gateway User’s Guide User Configuration Page The User Configuration page allows you to change your password. To change your password: 1. Enter your current password in the Old Password field. 2. Enter your new password in the New Password field.

  • Page 54: Configure Advanced Settings Folder

    2-Port Gateway User’s Guide Configure Advanced Settings Folder The Configure Advanced Settings folder contains three pages: Telephony Configuration – Allows you to configure the receiving and transmission gain as well as the disconnected signaling parameters SNMP Trap Configuration – Allows you to...

  • Page 55: Telephony Configuration Page

    CPC Wait – The amount of wait time in milliseconds CPC Duration – The amount of duration time in milliseconds Click the Save button to save any changes made to the Telephony Configuration page. The 2-Port Gateway should prompt you to reboot the device.

  • Page 56: Snmp Trap Configuration Page

    Community Name – A user-defined SNMP community name SNMP AuthTrap – Enables or disables the SNMP trap Click the Save button to save any changes made to the SNMP Trap Configuration page. The 2-Port Gateway should prompt you to reboot the device.

  • Page 57: Local Server Configuration Page

    2-Port Gateway User’s Guide Local Server Configuration Page The Local Server Configuration page allows you to edit the local server configuration parameters. You can enable or disable them by clicking the Edit tab and changing the state of the Local Server Configuration.
  • Page 58 2-Port Gateway User’s Guide The items on this window are described below: Index – Allows you to select the index number you would like to edit (1 to 6) Protocol - Allows you to select the protocol, either TCP or UDP...

  • Page 59: Monitor Gateway Folder

    2-Port Gateway User’s Guide Monitor Gateway Folder The Monitor Gateway folder contains the following menu selections: Ethernet Statistics – Allows you to view the Ethernet statistics for your LAN/WAN connection DSP Statistics – Allows you to view the statistics for the DSP Servers by Tcid port setting Tcid Configuration –...

  • Page 60: Ethernet Statistics

    2-Port Gateway User’s Guide Ethernet Statistics The Ethernet Statistics page allows you to view all the Ethernet statistics for your LAN/WAN connection. The Ethernet Statistics page includes: Rx Packets – The total number of packets received by the device Rx Bytes – The total number of bytes...
  • Page 61 2-Port Gateway User’s Guide Rx Frame Too Long – The number of packets that are larger than the 1514 Ethernet packet limit Rx Non-Aligned Error – The number of packets that are not aligned properly Rx Collision Errors – The number of collision errors Rx Short Frames –...
  • Page 62 2-Port Gateway User’s Guide Tx Heartbeat Errors – The number of heartbeat errors (relates to an internal timing function) Tx Late Collision – The number of late collisions Tx Retransmission Limit – The number of times the device can retransmit packets Tx Underrun Packets –...

  • Page 63: Dsp Statistics

    2-Port Gateway User’s Guide DSP Statistics The Digital Signal Processor (DSP) Statistics page allows you to view the statistics for the DSP Servers by Tcid port setting. These statistics include: Rx Voice Packets – The total number of voice packets received by the device Rx Octets –...
  • Page 64 2-Port Gateway User’s Guide Rx Max Jitters – Maximum number of received packets Rx RTP Avg. Jitter – The average amount of Rx jitters per Tcid Rx DTMF Octets – The number of Digital Time Multiplex Frequency packets Rx SID Packets – The number of received SID packets Tx Voice Packets –...

  • Page 65: Tcid Configuration

    2-Port Gateway User’s Guide Lost Enh. Packets – The number of lost enhanced packets Missing Core Packets – The number of missing core packets Pkts Lost by Network – The number of packets lost by the network Tcid Configuration The Tcid Configuration page allows you to view the parameters for each Tcid port (the physical Phone port).
  • Page 66 2-Port Gateway User’s Guide You can view the following parameters for each Tcid port: Tcid number – Indicates the port of the device: 0 = Port 1, 1 = Port 2 ??Mode – Displays the current protocol ??Pref. Voice coding profile – Displays...
  • Page 67 2-Port Gateway User’s Guide ??Answering Party Clear detect – Displays the answering party clear detect rate ??CPC Wait – Displays the CPC wait time ??CPC Duration – Displays the CPC wait duration ??Ring ID – Displays the Ring ID number ??Caller ID Generation –...
  • Page 68 2-Port Gateway User’s Guide Echo Cancellation Parameters: ??Mode – Displays the echo cancellation mode ??Output – Displays the echo cancellation output parameter V.18A Tone Detect Parameters: ??Hangover – Displays the V.18A tone detect hangover number ??Threshold – Displays the V.18A tone detect threshold number ??Fraction –...

  • Page 69: Device Information Page

    ??Entity to be Notified – Displays the Web address for the entity to be notified. Device Information Page The Device Information page allows you to view basic information about the 2-Port Gateway and how it is set up.
  • Page 70 Boot PROM Version – The Boot PROM version on the 2-Port Gateway DSP Version – The Digital Signal Processor software version number Serial Number – The 2-Port Gateway serial number Firmware Version – The current firmware version installed on the 2-Port Gateway Country Code –...

  • Page 71: Update Firmware Page

    2-Port Gateway User’s Guide Update Firmware Page The Update Firmware page allows you to update the firmware on the 2-Port Gateway. Clicking the Update Firmware button automatically downloads the firmware and updates the 2-Port Gateway. The TFTP Server address is set by default to the Net2Phone Upgrade Server.
  • Page 72 2-Port Gateway User’s Guide After the settings have been saved to NV-RAM, they will become the default settings for the 2-Port Gateway, and they will be used every time the device is powered on, reset, or rebooted. The only exception to this is a factory reset, which will clear all settings and restore them to their original factory settings.

  • Page 73: Reset Page

    2-Port Gateway User’s Guide Reset Page The Reset page returns all your settings to the original factory presets. Click the Reset To Factory Default button to perform the reset. Caution: This will reset any IP configurations and account information you have saved into the 2-Port Gateway.
  • Page 74 2-Port Gateway User’s Guide Note: If you make changes to the settings on any of the Web Management Tool pages, click Save Changes before restarting the 2-Port Gateway. Otherwise, the changes will be lost after the restart.

  • Page 75: Placing And Receiving Calls

    5. Placing and Receiving Calls Overview Placing calls using the 2-Port Gateway is almost as easy as placing a regular phone call – with added benefits. Not only can you place calls to and receive calls from any telephone in the world, you can also communicate with other 2-Port Gateway devices and other Net2Phone devices.

  • Page 76: International Calls

    To place an international call with your 2- Port Gateway: 1. Pick up the handset of a telephone connected to one of the 2-Port Gateway’s ports and listen for a dial tone. 2. Using your telephone keypad, dial 011 + the country code + the city code + the local number.
  • Page 77 # key after you’ve finished dialing to begin the call. (Four seconds is the default wait time before the 2-Port Gateway will place a call; this time value can be changed on the Net2Phone Configuration page in the Web Management Tool.)

  • Page 78: Calling Other Net2Phone Devices

    For example, if you are using a telephone connected to a 2-Port Gateway in New York City to place a call to a telephone connected to a 2-Port Gateway in Los Angeles, and the account number assigned to the 2-Port Gateway you are calling is 1234567890, you would dial *72 1234567890.

  • Page 79: The Pstn Life Line

    2-Port Gateway User’s Guide The PSTN Life Line The PSTN Life Line port allows you to use a telephone connected to your 2-Port Gateway to access a PSTN analog line to make regular telephone calls. If your network goes down and you...
  • Page 80 When this status is disabled, the 2-P ort Gateway defaults to an IP dial tone when you pick up one of the phones attached to the 2-Port Gateway. Note: The recommended setting for the PSTN Life Line Status is...

  • Page 81: Appendices

    2-Port Gateway User’s Guide APPENDICES Appendix A – Troubleshooting Common mechanical installation problems If there appears to be a malfunction, first check all cables and connections. If these appear to be in order, see the following table for specific troubles and solutions.

  • Page 82: Common Network Connection Problems

    Make sure that all network ports, routers, or hubs are live. I set DHCP to ON, but my 2-Port Gateway cannot obtain correct network settings. Make sure your network supports DHCP. Make sure your RJ-45 LAN cable is securely connected to both the 2-Port Gateway and to the LAN, hub, or router.

  • Page 83: Common Configuration Problems

    DNS Servers, you must enter 0.0.0.0 in those fields. Common Internet connectivity problems I set up my WAN configuration and rebooted my 2-Port Gateway, but I’m unable to connect to the Internet. If you do not have Internet connectivity, try the following: 1.

  • Page 84: Problems Using The 2-Port Gateway

    5. Contact your network administrator or broadband service provider. Problems using the 2-Port Gateway When I attempt to call into my 2-Port Gateway from another unit via *72, I get a busy signal. Make sure the account number you are calling from is valid and has a correct PIN.

  • Page 85: Appendixb - Technical Support

    2-Port Gateway User’s Guide Appendix B – Technical Support If you are experiencing a technical problem, please refer to Appendix A, Troubleshooting, in this Guide. If the problem remains unresolved, please contact your reseller for assistance. Do not attempt to disassemble the 2- Port Gateway.

  • Page 86: Appendixc - System Specifications

    User’s Guide Appendix C Appendix C – System Specifications FXS, RJ-11 (NET2PHONE) Analog voice interface LAN interface 10baseT, RJ-45, 1 port EIA-232 {old RS-232C}, DB-9, 1 port Serial interface Asynchronous serial communication at 19200bps one active status indicator for system...
  • Page 87 2-Port Gateway User’s Guide Operation 0 ~ 50 temperature Storage temperature 40 ~ 85 Operation humidity 5 ~ 95 (NOTE: non-condensing) Noise level 15 dB @ 1 m Ringer Equiv. No. 0.5B Meaning Meaning Alarm Operational LINK Link active Receive data...

  • Page 88: Appendixd - Approvals And Listings

    (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. For 2-Port Gateway FCC Declaration of Conformity Product name: 2 -Port Gateway FCC Rules: Tested to comply with FCC part...
  • Page 89 2-Port Gateway User’s Guide LISTED I.T.E E176683 Important! Changes or modifications not expressly approved by the manufacturer could void the user’s authority to operate the equipment. Use with an approved telephone set. Party responsible for product compliance: Net2Phone, Inc. 520 Broad Street...

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