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You can determine whether your equipment is causing interference by turning it off. If the interference stops, it was probably caused by the Net2Phone equipment or one of its peripheral devices. If the equipment causes interference to radio or television reception, try to correct the...
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In no event shall Net2Phone or its suppliers be liable for any indirect, special, consequential, or incidental damages, including, without limitation, lost profits or loss or damage to data arising out of the use or inability to use this manual, even if or its suppliers have been advised of the possibility of such damages.
ONNECTING THE Obtaining the Max 420/430’s DHCP IP Address via a Telephone Keypad...18 Connecting to the Max 410 through a Serial Cable ...19 Using the HyperTerminal Emulation Program ...19 Obtaining the Max’s DHCP IP address via HyperTerminal ...21 ONNECTING TO A...
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Entering a Netmask Address from a Telephone Keypad (Max 420/430) ...23 Re-enabling DHCP from a Telephone Keypad (Max 420/430) ...24 Entering Static IP Addresses via HyperTerminal (Max 410)...25 Turning DHCP On (or Off) from HyperTerminal ...25 Entering an IP Address ...25 LOGGING INTO THE MAX WEB MANAGER ...29 ...29...
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Placing Calls to Destinations within North America ...69 Placing International Calls ...70 ...70 ALLING Calling a Max 420’s FXS Port from Another Max...70 Calling a Max 410’s FXO Port from Another Max ...70 APPENDICES ...73 A – T PPENDIX ROUBLESHOOTING Installation Problems ...73...
Requirements About this Guide Product Features The Max 410, 420, and 430 is a stand-alone device that connects directly into an existing LAN through an RJ-45 port. The Max 410 contains four FXO ports, Max 420 contains four FXS ports and Max 430 contains 3 FXS ports and 1 FXO port.
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In addition to the FXS functions, FXO ports provide limited Interactive Voice Response (IVR) functionality, which includes multiple options for caller greetings, passwords, and Internet call forwarding. This allows the Max 410 to assume many IVR functions when the PBX does not provide them.
Max 410/420/430 User’s Guide – Chapter 1 Account Balance Announcement by Port – The Max 410, 420, and 430 have a Web configurable toggle switch that enables the IVR to announce the account balance or minutes remaining on the port that the call is going over.
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80 increases the security for users accessing the Web Manager. If you have an older version of the Max 410, 420, or 430 software, and you want to take advantage of these new features, you can download the software from:...
Max 410/420/430 User’s Guide – Chapter 1 Package Contents You should find the following contents in your Max 410, 420, or 430 package: Max 410, 420, or 430 device Power adapter 100-250V AC input 0.5A +5V DC output 3.0A One telephone cable (RJ-11) User’s Guide (if not available in your package,...
Max 410/420/430 User’s Guide – Chapter 1 Hardware Requirements To use the Max 410, 420, or 430, you will need: A Max 410, 420, or 430 unit and power cord. A Local Area Network (LAN) with a broadband connection, which must not have proxy server caching.
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Max 410/420/430 User’s Guide – Chapter 1 A Hardware Installation Guide describing hardware installation, cabling, and safety- related issues. A User Guide outlining how to install, configure, and use the Max. NOTE: This Net2Phone User’s Guide, marked with the latest version number, supersedes the User Guide included in the manual shipped with the device..
Max 410/420/430 User’s Guide – Chapter 1 FOR INFORMATION ON… IVR Configuration Upgrading the Firmware Max-to-Max Calling Troubleshooting Technical Support Symbols Throughout the user’s guide, you will see information highlighted for you with the following fun symbol icons: SYMBOL REPRESENTS...
Max 410/420/430 User’s Guide – Chapter 2 Getting Started Overview To start using your Max 410, 420, or 430, you simply have Install the Max 410/420/430 unit in its location and connect the cabling. Configure the LAN settings on the Max 410/420/430 so that it communicates with your LAN.
Max 410/420/430 User’s Guide – Chapter 2 Locating Your FXS and/or FXO Ports You need to be able to identify the Max’s physical port numbers before you can begin configuring its LAN settings. The RJ-11 sockets are visible on the Max’s rear panel.
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Max 410/420/430 User’s Guide – Chapter 2 for proper air circulation. Do not place objects in excess of 20 pounds on top of the unit. IMPORTANT: Please refer to the Max 410/420/430 Hardware Installation Guide and observe the safety precautions listed.
Connecting the Max to a PBX The following images illustrate the connections necessary when connecting the Max 410, 420, or 430 to a PBX. Connecting the Max 410’s FXO Ports to a Figure 2 – Max 410 Connections to a PBX...
Max 410/420/430 User’s Guide – Chapter 2 Connecting the Max 420’s FXS Ports to a Figure 3 – Max 420 Connections to a PBX LEGEND: SLIC/SLIB: Subscriber Line Interface Card/Board SLT: Single Line Terminal or Telephone (analog telephone) Trunk or CO Line: Line from Central Office switch...
FXO ports as illustrated in one of the images above, plug the unit into a power outlet and turn it on. Your Max 410/420/430 hardware setup is now complete. The next step is to configure the unit to communicate with...
To place a fax call, just use the fax machine as usual: dial the desired number and then send the fax. NOTE: The Max 410 will not work with a fax machine because it has no FXS ports, only FXO ports.
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Max 410/420/430 User’s Guide – Chapter 2...
DHCP LAN This section explains how to connect your Web browser to the Max 410, 420, or 430 if your LAN uses DHCP addressing. If your LAN uses static IP addresses, skip to Connecting to a LAN with Static IP Addresses, on page 20 in this Guide.
LAN before you can browse the Max Web Manager, Max 410/420/430’s Web-based configuration system. If your LAN is using DHCP, configuring the Max 410/420/430 will entail the following steps: Obtain the Max 410/420/430’s current IP address (see Obtaining the Max 420/430’s DHCP IP...
It is usually found in the Programs menu, under Accessories. Figure 5 – Serial Cable Connection With the power to the Max 410 turned OFF, connect the cable from the unit’s serial port to one of the PC’s serial ports. Note which of the PC’s serial ports you are using.
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Max 410/420/430 User’s Guide – Chapter 3 Power-on the Max, then press the Enter key. The boot messages are displayed, followed by the command prompt n2p:>. NOTE: n2p is the default system name with which the unit is shipped. This can be replaced by a system name you select, such as MY_Max:>.
The active directory changes to /config/ip and the prompt becomes n2p:/config/ip>. Type S followed by the Enter key. The Max 410’s IP address and netmask are listed on the screen. Write them down and keep them for future reference. If your LAN uses DHCP, you are now ready to finish setting up the Max 410/420/430 using the Max Web Manager.
Manager. Disabling DHCP from a telephone keypad (Max 420/430) Since the Max 410/420/430 is shipped with DHCP enabled, you need to disable DHCP to use static IP addresses. To disable DHCP, proceed as follows: Connect an analog telephone to any RJ-11 port on the Max 410/420/430.
Max 410/420/430 User’s Guide – Chapter 3 Entering an IP Address from a Telephone Keypad (Max 420/430) Ask your Network Administrator for the IP address that will be assigned, the LAN’s netmask address, domain name, and any other IP parameters that can be provided.
Max 410/420/430 User’s Guide – Chapter 3 The voice prompt responds, “Your netmask address is…” and repeats the address you entered. If the new address is correct, simply hang up the telephone. If the new address is incorrect, hang up the telephone and repeat from step 1, above.
Max 410/420/430 User’s Guide – Chapter 3 Entering Static IP Addresses via HyperTerminal (Max 410) Although many of the Max 410’s IP parameters can be set manually through the serial connection, if desired, this section will only show you how to set the IP address and netmask parameters.
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Max 410/420/430 User’s Guide – Chapter 3 Figure 6 – HyperTerminal Window To connect to the Max Web Manager, you will need to enter at least an IP address and netmask. To enter the Max’s IP parameters from this menu: Type the number of the parameter you want to enter or change.
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The new IP address and netmask are now in effect. If you are using static IP addresses, you are now ready to finish setting up the Max 410 using the Max Web Manager. Proceed to Chapter 4, Logging In to the Max Web...
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Max 410/420/430 User’s Guide – Chapter 3...
Connecting to the Max 410 through a Serial Cable on page 17 in this Guide. Logging into the Web Manager Once you know the Max 410/420/430’s IP address, you are ready to log in to the unit through a Web browser as follows:...
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Max 410/420/430 User’s Guide – Chapter 4 Open a new browser window and enter the Max 410/420/430’s IP address in the address box. The Max Web Manager Door page appears. Figure 9 – Max 410/420/430 Door Page Click the enter - Open the door area.
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Max 410/420/430 User’s Guide – Chapter 4 Figure 10 – Network Password Dialog Box Enter your User Name and Password. NOTE: The default user name is root and the default password is n2p. You are now logged in. The Max Web Manager Site Map page displays.
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Max 410/420/430 User’s Guide – Chapter 4...
IVR configuration, just to name a few. You can also assign the default settings to the Max 410/420/430 or download the latest version of the firmware. Upon logging into the Web Manager (see Chapter 4, Logging into the Web Manager for details), the Site Map page displays.
Max 410/420/430 User’s Guide – Chapter 5 Port Configuration In the Address Table Configuration table on the Port Configuration page, you can assign a local address to each port, allowing you to simulate a local PBX in which the ports can easily communicate with each other.
Max 410/420/430 User’s Guide – Chapter 5 menu. To modify any parameters on the page, simply enter the desired values into the respective boxes. NOTE: DHCP users: If your LAN uses DHCP addresses, you do not have to configure this page.
Max 410/420/430 User’s Guide – Chapter 5 Client TCP Start Port OPAL Start Port UDP Start Port Voice Configuration Table The Voice Configuration table allows you to set the Jitter Buffer Bounds, which are used to control Quality of Service (QoS). The default values in the Voice Lower Bound (3) and the Voice Upper Bound (5) fields should not normally be changed.
Max 410/420/430 User’s Guide – Chapter 5 IP Address (may already be populated) Netmask Address (may already be populated) Default Gateway DNS Server IP (Primary) DNS Server IP (Secondary) Domain Name (if applicable) CDR Configuration Table The CDR Configuration table allows you to enable the call detail record (CDR) feature and assign the CDR server IP addresses.
This section will explain how to make the necessary adjustments. If your connection to the Internet utilizes a firewall, several ports will have to be opened to allow your Net2Phone Max gateway to make and receive calls to other Net2Phone devices.
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Max 410/420/430 User’s Guide – Chapter 5 UDP Port 21000 The table below explains the procedure for opening firewall ports for your Max gateway. This example illustrates the UDP Port (OPAL) assignments (with a default start point of 7000) for a 4-port Max gateway.
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Max 410/420/430 User’s Guide – Chapter 5 NOTE: The TCP start port and UDP start port parameters in the Network Configuration table must match the open firewall ports. If there are multiple Max gateways behind a firewall, this process must be repeated with different UDPPORT &...
Max 410/420/430 User’s Guide – Chapter 5 firewall for your Max 410/420/430 unit), you must specify these open ports on the Max device(s): Change the TCP Start Port to the port you opened in step 1-c. For example, if you...
Multiple Account Management - You can use a different account and PIN for each port. The multiple DID feature enables Max 410, 420, or 430 to receive multiple incoming calls on a single DID account. Simply enter a single DID account, and click the Use account for all ports button.
Max 410/420/430 User’s Guide – Chapter 5 Click the Save button at the bottom of the page to save the settings. Click the Restart System link on the Site Map page and then click the Restart button to reboot the system.
Figure 18 above) are used to enable a port to receive incoming Max-to-Max calls. Announce Account Balance The Max 410/420/430 lets the user designate how it will announce the balance to the user, either by minutes remaining, or balance in dollars remaining on the account.
Max 410/420/430 User’s Guide – Chapter 5 from other extensions connected to the unit through an FXS port, and only FXS ports can be configured for this function. If a customized numbering scheme is desired, entries for each number can be added to the table.
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Example 2: “011~” signifies any number that begins with 011, followed by any number of digits. The Max 410/420/430 only uses the pound character (#) as an end-digit indicator, so it is not needed in the call routing table. To delete an unwanted entry, simply type its index number in the Delete Entry box and click the Delete Entry button.
Max 410/420/430 User’s Guide – Chapter 5 NOTE: The two VoIP entries in the Current Routing Table cannot be deleted, as they are necessary for correct operation of the Max 410/420/430 system. After the desired changes have been entered, click the Save button to save them.
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Max 410/420/430 User’s Guide – Chapter 5 To access the IVR Configuration page, click the Remote IVR Config link on the Site Map page or on the sidebar menu. Figure 20 – Remote Access IVR Configuration Table Multiple passwords are supported for more flexibility.
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Max 410/420/430 User’s Guide – Chapter 5 VoIP dial tone and can make VoIP calls without restriction. Play Welcome Only – When this option is selected, callers to the port hear a welcome message, “Welcome to Net2Phone. Please enter the number you wish to call.”...
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Max 410/420/430 User’s Guide – Chapter 5 incoming calls to that port forwarded to a specified number automatically, without notice to the caller. Any PSTN telephone number, or a net2phone account number preceded by *72, may be entered in the Forwarding Number column.
123 4567 rings. Figure 21 – Max 410/420/430 Call Flow (FXO Port) Figure 21 illustrates the call-flow of a telephone call placed through a Max 410/420/430’s FXO port. In this scenario, four FXO ports are connected to the PBX in a hunt group set up at extension 4000.
For details, refer to Receiving Max-to-Max Calls on page 45 in this Guide. Callers may access a port on a remote Max 410/420/430 from another Max device (Max-to-Max) by dialing *72 followed by the receiving port’s virtual number, which is the first ten digits of its account number.
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Max 410/420/430 User’s Guide – Chapter 5 If the receiving port is an FXO port, it permits callers to use its PBX as though they were on a local PBX telephone extension, subject to the options set by the receiving unit’s system manager in its Max-to-Max IVR Configuration Table.
PSTN telephone number must be preceded by a 9. Receiving Max-to-Max Calls For the Max 410/420/430 to be able to receive Max-to- Max calls, the Account Information page must be configured. To designate a port to receive incoming Max-to-Max calls,...
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Max 410/420/430 User’s Guide – Chapter 5 NOTE: Only one of the ports sharing a single account may have the Y in its Login column selected, designating it to receive calls. Each port can place outgoing calls using the single account, which may be acceptable when account usage is not tracked.
Figure 24 below. When a call comes in to the Max 410, 420, or 430, it looks at the incoming caller ID, compares it to the list for the port, and if the caller is in the allow list, admits the call.
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Max 410/420/430 User’s Guide – Chapter 5 is 100. If one caller ID length is 10 digits, then the total number of allowable callers will be 9, since the comma ( , ) that separates the different numbers occupies one digit.
Max 410/420/430 User’s Guide – Chapter 5 Click in the Allow List box for the port that you would like to configure. Enter the number(s) that you would like to allow for that port. Separate numbers with a comma (,).
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Max 410/420/430 User’s Guide – Chapter 5 Click the ADD button to save the class definition. The restricted digits appear next to the class you defined. NOTE: Users cannot make a call to the restricted numbers that are in both his/her own class and a higher class.
Max 410/420/430 User’s Guide – Chapter 5 Port Class Configuration This function allows you to assign a call authorization class to each port to restrict outbound calls. There are 6 classes: A, B, C, D, E, and U. Class A has the most outbound call access capability.
Local Dialing System The local dialing system feature enables users to dial phone numbers on the Max 410, 420, and 430 products as they normally do on their ordinary phones. That is, users do not have to dial an international call access number and country code number if the call destination is the same country where user lives.
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For example, if the user placed a call to a local phone number, the N2P call is made by the Max 410, 420, or 430 with the international call access number, country code...
Max 410/420/430 User’s Guide – Chapter 5 number, and area code number added to the local phone number. By placing this information in the Local Dialing System: the user does not have to dial his/her telephone country code for domestic calls, and the user does not have to dial his/her telephone area code for local calls.
Max 410/420/430 User’s Guide – Chapter 5 Current System Name -- the current name assigned to the Max Changing System Name – allows you to enter a new system name Change Password Current Login – the user name currently logged into the Max Web Manager Current Password –...
Max 410/420/430 User’s Guide – Chapter 5 Click the Load button to restore the Max 410/420/430’s default factory configuration. CAUTION: This command causes all of your configuration settings and parameter values to be deleted. Show Log Messages Click the Show Log Messages link to access the Current System Log Messages page, illustrated below.
Preparing for the Upgrade BEFORE upgrading to version 1.5.30, follow these procedures: If you do not have a copy of your Max 410/420/430 configuration settings, including any fields that you modified from the original factory default settings, you may want to take a snapshot of the settings for future reference.
Max 410/420/430 User’s Guide – Chapter 5 ensure that after the upgrade, the faxes will be transmitted using the T.38 fax protocol on the Net2Phone network. In the Web Manager, click the Account Config link in the sidebar menu. For each port that has a setting of Y in the FAX Only field, click the N radio button.
Max 410/420/430 User’s Guide – Chapter 5 Click the Load button. Reboot the device. In the Web Manager, re-enter any settings that you may have modified from the original default configuration based on the configuration settings that you printed out before the upgrade.
Max 410/420/430 User’s Guide – Chapter 6 Placing Calls Overview With the Max 410/420/430, you can quickly and easily place calls next door or overseas! This chapter describes how to make regular phone calls and Max-to-Max calls. This chapter describes:...
The telephone attached to the port in Los Angeles rings. Calling a Max 410’s FXO Port from Another Let us imagine that you are planning a trip to England and you need to call Windsor Castle’s 24 hr. information line.
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Max 410/420/430 User’s Guide – Chapter 6 On the New York City (local) Max unit: The New York City Max’s four FXO ports have been configured for Max-to-Max calling and their Max-to-Max IVR setting is IVR Off. Extension number 4000 on the PBX has been assigned to this group.
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Max 410/420/430 User’s Guide – Chapter 6 your call may be automatically forwarded to another number (without any notification to you). NOTE: If the LAN to which either Max is connected employs a firewall, you need to configure settings on both the Max unit and the firewall before you can place Max-to-Max calls.
Max 410/420/430 User’s Guide – Appendix Appendices Appendix A – Troubleshooting Installation Problems If there appears to be a malfunction, first check all cables and connections. If these appear to be in order, see the following table for specific troubles and solutions.
Software error Faulty N2P 410/420/430 Network Problems When I attempt to connect to my Max 410/420/430 through a serial cable connection, I do not see any text, or the text that appears is distorted. Make sure the connection settings are as...
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Make sure that all network ports, routers, or hubs are live. I set DHCP to ON, but my Max 410/420/430 cannot obtain correct network settings. Make sure your network supports DHCP. Make sure your RJ-45 LAN cable is securely connected to both the Max 410/420/430 and to the LAN, hub, or router.
Max 410/420/430 User’s Guide – Appendix Make sure both the user name and password are correct (note that the user name and password are case sensitive). Configuration Problems In the Max Web Manager Network and Voice Configuration page, I omitted the DNS server field because it does not apply to me, but now the Max Web Manager will not let me save the settings.
Make sure that the DNS server IP parameter values are correct so that the doorman can be reached. When I attempt to call into my Max 410/420/430 from another unit via *72, I get a busy signal. Make sure the account number you are calling from is valid and has a correct PIN.
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Max 410/420/430 User’s Guide – Appendix upgrading to version 1.5.30, that setting may not have been cleared by the upgrade process. As a result, you must re-load the factory defaults and re-enter your configuration settings. The following steps walk you through...
Max 410/420/430 User’s Guide – Appendix Appendix B – Technical Support If you are experiencing a technical problem, please refer to Appendix A, Troubleshooting, in this Guide. If the problem remains unresolved, please contact your reseller for assistance. CAUTION: Do not attempt to disassemble the Max 410/420/430.
Max 410/420/430 User’s Guide – Appendix Appendix C – System Specifications SYSTEM SPECIFICATIONS Analog voice interface LAN interface Serial interface LED indicators VoIP protocol Voice processing capabilities {compression/ decompression} {QoS related capabilities} Management interface Physical Size (H x W x D)
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Max 410/420/430 User’s Guide – Appendix SYSTEM SPECIFICATIONS 5V AC/DC adaptor: input 100 - 240 VAC, 1.5 A (max.), Input power 50/60 Hz, 50 W (max.) Main processor Motorola MPC850DSL Operation 0 ~ 50 temperature Storage temperature 40 ~ 85...
Max 410/420/430 User’s Guide – Appendix Appendix D – Physical and Logical Port Number Table FXS PORTS FXO PORTS Physical Logical Physical Logical Port Port Port Port Number Number Number Number...
Max 410/420/430 User’s Guide – Appendix Appendix E – Approvals and Listings For Max 410/ 430 FCC Declaration of Conformity Product name: Max 410, Max 430 FCC Rules: Tested to comply with FCC part 15, Class A & FCC part 68...
Max 410/420/430 User’s Guide – Appendix NOTE: Important! Changes or modifications not expressly approved by the manufacturer could void the user’s authority to operate the equipment. Use with an approved telephone set. Party responsible for product compliance: Net2Phone, Inc. 520 Broad Street...
Max 410/420/430 User’s Guide – Appendix Appendix F – End User Warranty This product is warranted to be free from manufacturing defects including original parts and workmanship for a period of one year from the date of original purchase. Should you...
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Max 410/420/430 User’s Guide – Appendix OF THE PRODUCT. ANY APPLICABLE IMPLIED WARRANTIES, INCLUDING THE WARRANTY OF MERCHANTABILITY, ARE LIMITED IN DURATION TO A PERIOD OF THE EXPRESSED WARRANTY AS PROVIDED HEREIN BEGINNING WITH THE DATE OF THE ORIGINAL PURCHASE, AND NO WARRANTIES, WHETHER EXPRESSED OR IMPLIED SHALL APPLY TO THE PRODUCT THEREAFTER.