Understanding the parts of the printer...9 Ordering and replacing supplies...11 Ordering ink cartridges...11 Replacing ink cartridges...11 Recycling Dell products...12 Using the printer control panel buttons and menus...13 Using the printer control panel...13 Changing the Power Saver timeout...15 Saving paper and energy with Eco-Mode...15 Changing temporary settings into new default settings...16...
Printing...31 Tips for printing...31 Printing basic documents...31 Printing specialty documents...33 Working with photos...35 Printing from a Bluetooth-enabled device...41 Printing on both sides of the paper (duplexing)...43 Managing print jobs...44 Copying...47 Tips for copying...47 Making copies...47 Copying photos...47 Copying an ID card...48 Copying a two-sided document...48 Enlarging or reducing images...48 Adjusting copy quality...49...
Faxing...58 Setting up the printer to fax...58 Configuring the fax settings...69 Creating a contact list...71 Sending faxes...72 Receiving faxes...73 Faxing FAQ...74 Networking...82 Installing the printer on a wireless network...82 Advanced wireless setup...86 Installing the printer on an Ethernet network...92 Networking FAQ...93 Maintaining the printer...104 Maintaining ink cartridges...104 Cleaning the exterior of the printer...105...
Safety information Connect the power cord to a properly grounded electrical outlet that is near the product and easily accessible. Do not place or use this product near water or wet locations. Use only the power supply and power cord provided with this product or the manufacturer's authorized replacements.
About your printer Thank you for choosing this printer! We've worked hard to make sure it will meet your needs. To start using your new printer right away, use the setup materials that came with the printer, and then skim the User’s Guide to learn how to perform basic tasks.
Caring for and maintaining the printer • Troubleshooting and solving problems Find it here Setup documentation The setup documentation came with the printer. User's Guide The User's Guide is available on the installation software For updates, check our Web site at support.dell.com. About your printer...
Note: The Service Tag and Express Service Code appear on labels located on your printer. Installation software CD Note: If you purchased your Dell computer and printer at the same time, then documentation and drivers for your printer are already installed on your computer.
Understanding the parts of the printer Use the Scanner lid Scanner glass Automatic Document Feeder (ADF) Scan, copy, or fax multiple-page letter-, legal-, and A4-size documents. ADF tray ADF paper guide ADF output tray Wi-Fi indicator Memory card slot PictBridge and USB port Printer control panel Paper tray Paper exit tray...
Use the Scanner unit • Access the ink cartridges and printhead. • Remove paper jams. Printhead Install, replace, or remove the ink cartridges. Ethernet port Connect the printer to a computer, a local network, an external DSL, or a cable modem. USB port Connect the printer to a computer using a USB cable.
Color cartridge Color cartridge, high yield Licensed for a single use only. After use, return this cartridge to Dell for remanufacturing, refilling, or recycling. To learn more about recycling Dell products, visit www.dell.com/recycling. Available only on the Dell Web site at www.dell.com/supplies.
Note: Install the new ink cartridges immediately after removing the protective cap to avoid exposing the ink to air. Close the printer. Recycling Dell products To return Dell products to Dell for recycling: Click or Start. Click All Programs or Programs, and then select the printer program folder from the list.
Using the printer control panel buttons and menus Using the printer control panel The following diagrams explain the sections of the printer control panel: Power Copy Scan Photo Back Using the printer control panel buttons and menus • Turn the printer on and off. •...
Select Arrow buttons Display Note: The display is turned off in Power Saver mode. Setup Address Book Access fax numbers from a saved list of numbers. In Fax mode: Redial/Pause • Insert a three-second pause in a fax number to wait for an outside line or get through an automated answering system.
2-Sided/Eco Mode Activate 2-Sided to: • Print on both sides of the paper (duplex). Activate Eco-Mode to: • Print on both sides of the paper (duplex). • Change to Power Saver mode after the printer is left idle for ten minutes. •...
To enable Eco-Mode, press the 2-Sided/Eco-Mode button until the light near “Eco-Mode” comes on. Changing temporary settings into new default settings The following menus revert to default settings after two minutes of inactivity or after the printer is turned off: Copy menu •...
To disable the settings timeout feature You can disable the settings timeout feature if you do not want the printer to revert to the default settings after two minutes of inactivity or after the printer is turned off. From the printer control panel, press Press the up or down arrow button to scroll to Device Setup, and then press Press the up or down arrow button to scroll to Clear Settings Timeout, and then press Press the up or down arrow button to scroll to Never, and then press...
Linux OpenSUSE 11.0 and 11.1 (Web only) • Linux Fedora 10 (Web only) The printer driver for this operating system is available only at support.dell.com. Using the Windows printer software Software installed during printer installation When you set up the printer using the installation software CD, all the necessary software was installed. You may have chosen to install some additional programs.
Add, edit, or delete contacts in the built-in phone book. • Access the Dell Fax Setup Utility. Use the Fax Setup Utility to set the Speed Dial and Group Dial numbers, set Ringing and Answering, and print fax history and status reports.
In the Start Search or Run box, type D:\setup.exe, where D is the letter of your CD or DVD drive. Follow the instructions on the Welcome screen. Using the World Wide Web Updated printer software may be available at support.dell.com. Using the printer software...
Loading paper and original documents Loading the paper tray Make sure: • You use paper designed for inkjet printers. • The paper is not used or damaged. • If you are using specialty paper, you follow the instructions that came with it. Note: To avoid jams, make sure the paper does not buckle when you adjust the paper guides.
If you are loading A4- or legal-size paper, then squeeze the tab and pull to extend the tray. Note: When you pull the extension out, the first stop accommodates A4-size paper. When the extension is fully out, it accommodates legal-size paper. Load the paper.
Adjust the paper guides to rest gently against the left, right, and bottom edges of the paper. Insert the tray. Note: If you extended the tray to accommodate A4- or legal-size paper, then the tray sticks out from the front of the printer when inserted.
Loading envelopes or photo paper Pull tray completely out of the printer. Move the paper guides to the sides of tray. Loading paper and original documents...
Use the envelope icon and the photo paper outline on the bottom of the tray to help you position envelopes or photo paper. Note: Do not mix paper types in the tray. You can load either envelopes or photo paper, but not both. Load envelopes or photo paper.
Adjust the paper guides to rest gently against the left, right, and bottom edges of the envelopes or photo paper. Insert the tray. Flip up the paper stop to catch the envelopes or photos as they exit. Note: For best results, allow photos to dry at least 24 hours before stacking, displaying, or storing. Loading paper and original documents...
Loading various paper types Load up to 150 sheets of plain paper 100 sheets of coated paper 25 sheets of photo paper 25 sheets of glossy paper 10 envelopes Make sure • The paper is designed for use with inkjet printers. •...
Load up to 25 sheets of labels 50 transparencies 10 iron-on transfers 25 index cards, photo papers, or postcards Loading paper and original documents Make sure • You use full label sheets. Partial sheets (with areas exposed by missing labels) may cause labels to peel off during printing, resulting in a paper jam.
Load up to 20 sheets of banner paper Saving paper default settings You can set the default paper size, paper type, and photo print size for the documents and photos that you print. Note: These default settings apply only to print, copy, and scan jobs that you initiate from the printer. From the printer control panel, press Choose the default settings: •...
Press the up or down arrow button to select the default photo print size for the printer, and then press Loading original documents on the scanner glass Open the scanner lid and place the document facedown on the scanner glass. Close the scanner lid.
Printing Tips for printing • Use the appropriate paper for your print job. • Select a higher print quality for better prints. • Make sure there is enough ink in the ink cartridges. • Remove each sheet as it is printed when printing photos or when working with specialty media. •...
Click OK to close any printer software dialogs. Click OK or Print. Printing pages in reverse order By default, the first page is printed first. If you want to reverse the order in which pages print to make documents ready to read with the first page on top, then do the following: With a document open, click File ...
Insert a memory card or flash drive. When the printer detects the memory device, Memory Card Detected or Storage Device Detected appears on the display. If only document files are stored on the memory device, then the printer automatically switches to File Print mode. If document files and image files are stored on the memory device, then press the up or down arrow button to scroll to Documents, and then press Select and print the document:...
Notes: • Most envelopes use landscape orientation. • Make sure the same orientation is also selected in the software application. Printing labels Load the label sheets in the printer. Send the print job: With a document open, click File Print. Click Properties, Preferences, Options, or Setup.
Working with photos Using a memory card or flash drive with the printer Memory cards and flash drives are storage devices frequently used with cameras and computers. You can remove the memory card from the camera or the flash drive from the computer and insert it directly into the printer. Insert a memory card into the card slot or a flash drive into the USB port.
Notes: • If the printer does not recognize the memory device, then remove and reinsert it. • If a flash drive or a digital camera set to mass storage mode is inserted into the USB port while a memory card is in the card slot, then a message appears on the display prompting you to choose which memory device to use.
Press the Color/Black button to set a color or black-and-white print. When you select color or black-only printing, the light near your choice comes on. Press Note: For best results, allow the prints to dry at least 24 hours before stacking, displaying, or storing. Editing photos using the printer control panel Load photo paper.
Printing photos from a memory device using the printer software Load photo paper. From the printer control panel, press Insert a memory card or flash drive. Transfer or print the photos: If the printer is using a USB connection • Fast Pics launches automatically when you insert the memory device.
Notes: • Make sure that the digital camera is set to the correct USB mode. If the camera USB selection is incorrect, then the camera is detected as a flash drive, or an error message is displayed on the printer control panel. For more information, see the camera documentation.
Follow the instructions on the proof sheet to select which photos to print, the number of copies per photo, red-eye reduction, page layout, print options, and paper size. Note: When making selections, make sure to fill in the circles completely. Load the proof sheet facedown on the scanner glass.
Printing from a Bluetooth-enabled device • This printer is compliant with Bluetooth Specification 2.0. It supports the following profiles: Object Push Profile (OPP) and Serial Port Profile (SPP). Check with your Bluetooth-enabled device manufacturers (cellular phone or PDA) to determine their hardware compatibility and interoperability. It is recommended that you use the latest firmware on your Bluetooth-enabled device.
Make sure Discovery is set to On. If necessary, press the up or down arrow button to scroll to On, and then press The printer is now ready to accept a connection from a Bluetooth-enabled device. Configure the Bluetooth-enabled device to set up a connection to the printer. For more information, see the documentation for your Bluetooth device.
Insert a USB Bluetooth adapter into the USB port. Bluetooth Dongle Connected appears on the display. Notes: • A Bluetooth adapter is not included with the printer. • Your printer automatically switches to Bluetooth mode when you insert a USB Bluetooth adapter. Make sure the printer is set up to receive Bluetooth connections.
From the 2-Sided Printing section, select On from the drop-down menu. Note: To use the settings defined in the printer, select Use Printer Settings. Select either the Sideflip or Topflip option. Sideflip is the setting most often used. Select Extend Dry Time, and then select a setting. In regions with high humidity, select Extended. Click OK to close any printer software dialogs.
Press Enter, or click OK. The printer folder opens. Right-click the printer, and then select Set as Default Printer. Changing the printing mode To conserve ink, you can change the default printing mode for all print jobs to Quick Print. It uses less ink and is ideal for printing text-only documents.
Resume the print job: • If you want to resume a particular print job, then right-click the document name, and then select Resume. • If you want to resume all print jobs in the queue, then click Printer, and then clear the selection for Pause Printing.
Copying Use the ADF for multiple-page documents. Note: The ADF is available only on selected models. If you purchased a printer without an ADF, then load original documents or photos on the scanner glass. Tips for copying • When using the ADF, adjust the paper guide on the ADF to the width of the original document. •...
From the printer control panel, press Press the up or down arrow button to scroll to Photo Reprint. Press the left or right arrow button to select the desired photo size. Press Note: For best results, allow the prints to dry at least 24 hours before stacking, displaying, or storing. Copying an ID card Load paper.
Press the left or right arrow button to select the setting that you want. Notes: • If you select Custom %, then press custom percent value. Press • If you select Borderless, then the printer will reduce or enlarge the document or photo as necessary to print a borderless copy on the paper size that you selected.
Collating copies using the printer control panel If you print multiple copies of a document, then you can choose to print each copy as a set (collated) or to print the copies as groups of pages (not collated). Collated Load paper. Load an original document faceup into the ADF or facedown on the scanner glass.
Press the left or right arrow button to select the number of pages that you want to copy on a sheet of paper. You may choose to copy one, two, or four page images on a sheet. Note: If you are copying four pages in landscape format, scan pages 3 and 4 first, and then scan pages 1 and 2. Press Making a duplex copy Making a duplex copy automatically...
Remove the paper from the paper exit tray, and then reload the paper to print the other side of the document. Press Canceling copy jobs To cancel a copy job, press Scanning stops and the printer returns to the previous menu. Copying...
Scanning Use the ADF for multiple-page documents. Note: The ADF is available only on selected models. If you purchased a printer without an ADF, then load original documents or photos on the scanner glass. Tips for scanning • When using the ADF, adjust the ADF paper guide to the width of the original document. •...
Press the arrow buttons to select the resolution quality and the original image size. Press a selection. Press to start scanning. The scan is complete when the application you selected in step 5 opens on the destination computer, and the scan appears within the application as a new file.
The scan is complete when the photo editing application you selected in step 5 opens on the destination computer, and the scan appears within the application as a new file. Using the printer software Load a photo or photos facedown on the scanner glass. Click or Start.
Scanning directly to e-mail using the printer software Load an original document faceup into the ADF or facedown on the scanner glass. Click or Start. Click All Programs or Programs, and then select the printer program folder from the list. Select Printer Home.
How do I scan in black and white? Color is the default for all scans. To scan in black and white, press the Color/Black button on the printer control panel to switch from color to black and white. Why am I being asked for a PIN? PINs are a security measure used to restrict the scanned information from going into certain locations, or to keep what is being scanned from being seen or used by others.
Faxing CAUTION—SHOCK HAZARD: Do not use the fax feature during a lightning storm. Do not set up this product or make any electrical or cabling connections, such as the power supply cord or telephone, during a lightning storm. Setting up the printer to fax Scenario 1: Standard telephone line Setup 1: Printer is connected to a dedicated fax line LINE...
Setup 2: Printer is sharing the line with an answering machine Connected to the same telephone wall jack To connect: Connect the cable from the wall jack to the Remove the protective plug from the port. Connected to different wall jacks LINE PHONE LINE...
To connect: Connect the cable from the wall jack to the Tips for this setup: • If you have only one telephone number on your line, then you need to set the printer to receive faxes automatically (Auto Answer On). •...
Tips for this setup: • This setup works best if you subscribe to a distinctive ring service. If you have distinctive ring service, then make sure that you set the correct ring pattern for the printer. Otherwise, the printer will not receive faxes even if you have set it to receive faxes automatically.
To continue using a computer for Internet access, connect the computer to the DSL HPN port on the DSL filter. To connect a telephone to the printer, remove the protective plug from the connect the telephone to the port. Scenario 3: VoIP telephone service To connect: Connect one end of a telephone cable to the Connect the other end of the cable to the port labeled Phone Line 1 or Phone Port on the VoIP adapter.
Scenario 4: Digital telephone service through a cable provider Setup 1: Printer is connected directly to a cable modem Follow this setup if you normally connect your telephone to a cable modem. To connect: Connect one end of a telephone cable to the Connect the other end of the cable to the port labeled Phone Line 1 or Phone Port on the cable modem.
Setup 2: Printer is connected to a wall jack; cable modem is installed elsewhere in the house Follow this setup if your cable provider activated the wall jacks in your house so that you do not have to plug your devices into the cable modem.
Connecting the printer to a non-RJ-11 wall jack To connect: Connect one end of a telephone cable to the Connect the other end of the cable to the RJ-11 adapter, and then connect the adapter to the wall jack. If you want to connect another device (telephone or answering machine) to the same wall jack, and if the device has a non-RJ 11 connector, then connect it directly to the wall jack.
If the additional device (telephone or answering machine) has an RJ-11 connector, then you can remove the wrap plug and connect the device to the Connecting the printer in countries that use serial connection In some countries or regions, you need to plug all devices into the wall jack. You cannot plug a telephone or answering machine into the port of the printer.
To connect: Connect the cable from the wall jack to the Connecting the printer to a wall jack in Germany The German wall jack has two kinds of ports. The N ports are for fax machines, modems, and answering machines. The F port is for telephones.
Connect the printer to any of the N ports. To connect: Connect one end of a telephone cable to the Connect the other end of the cable to the RJ-11 adapter, and then connect the adapter to an N port. If you want to connect a telephone and answering machine to the same wall jack, then connect the devices as shown.
Press the arrow buttons to scroll to Your Fax Number, and then press Enter your fax number or your telephone number, and then press Setting the fax footer From the printer control panel, press Press the arrow buttons to scroll to Fax Printing, and then press Press the arrow buttons to scroll to Fax Footer, and then press Press again to select On.
Configuring fax settings using the printer control panel From the printer control panel, press Press the arrow buttons to scroll to Fax Setup, and then press Configure the fax settings using the selections in the menu: From here Address Book Reports Ringing and Answering Fax Printing...
Creating a contact list You can create a contact list using the Address Book in the printer control panel or the phone book in the fax software. If you create a contact list in the printer control panel, then the fax software automatically saves those contacts as Phonebook entries.
Press the arrow buttons to select whether you want to add a contact manually or import a contact. Press when you make a selection. • If you want to add a contact manually, then use the keypad to enter the fax number, and then press •...
If you want to send a fax to a group of numbers (broadcast fax): Press the right arrow button. Enter another number, and then press Repeat steps a through b to add more numbers. Press the Color/Black button to select a color or black-and-white fax. Press to start the fax job.
When the number of rings you set is detected, the printer automatically receives the incoming fax. Warning—Potential Damage: Do not touch the cables or the Tips: • If the printer is sharing the line with other analog devices (telephone, answering machine), then set the printer to pick up calls two rings after the answering machine.
To set up the fax: Connect the printer to the telephone line. For more information, see “Setting up the printer to fax” on page 58. Configure the fax settings using the fax software. To access the fax software: Click or Start. Click All Programs or Programs, and then select the printer program folder from the list.
If the printer is connected to the same telephone line with an answering machine, then you must set Auto Answer to On so that you can receive both your voice calls and your faxes. Make sure that the answering machine is set to pick up on fewer rings than the rings set in the printer.
Make sure the printer is connected properly to the telephone line While the printer is connected to a telephone line through the telephone into the port of the printer. Listen for a dial tone. If you hear a dial tone, then the telephone line is working and properly connected to the printer. If you do not hear a dial tone through both the wall jack and the printer, then see the “Fax troubleshooting checklist”...
If you do not have distinctive ring service, then set the printer to receive faxes manually (Auto Answer Off). This setting lets you receive both voice calls and fax calls, but works best if you use voice mail more often. You need to turn off voice mail whenever you are expecting a fax.
When prompted, enter the fax number of the recipient, and then press How do I know that the fax was sent successfully? You can set the printer to print a confirmation page, or transmission report, every time you send a fax. This report includes the date and time that the fax was sent.
How do I forward a fax? From the printer control panel, press Press the arrow buttons to scroll to Fax Setup, and then press Press the arrow buttons to scroll to Ringing and Answering, and then press Press the arrow buttons to scroll to Fax Forward, and then press Press the arrow buttons to scroll to Forward or Print &...
If an incoming fax or an outgoing fax fails due to power loss, then the printer automatically prints an error report the next time it is turned on. For incoming faxes, the error report lets you know who sent the fax and how many pages were not printed.
Networking Installing the printer on a wireless network Wireless network compatibility Your printer contains an IEEE 802.11n wireless print server. Your printer is compatible with IEEE 802.11 b/g/n routers that are Wi-Fi certified. Supported network security options The printer supports three wireless security options: no security, WEP, and WPA/WPA2. No Security It is not recommended to use no security at all on a home wireless network.
Every device on the wireless network must use the same WPA passphrase. WPA security is an option only on infrastructure networks with wireless access points and network cards that support WPA. Most newer wireless network equipment also offers WPA2 security as an option. Note: If your network uses WPA or WPA2 security, then select WPA Personal when you are prompted to select the type of security your network uses.
Installing the printer on a wireless network Before you install the printer on a wireless network, make sure that: • Your wireless network is set up and working properly. • The computer you are using is connected to the same wireless network where you want to set up the printer. Close all open software programs.
Special wireless installation instructions The following instructions apply to customers outside of North America who are using a wireless broadband box. Some examples of these boxes include LiveBox, AliceBox, N9UF Box, FreeBox, and Club Internet. Before you begin • Make sure your box is wireless-enabled and activated to work on a wireless network. For more information about configuring the box to work wirelessly, see the documentation that came with your box.
Type the IP address you want to assign to the printer in the IP Address field. Click the Submit button. The Submitting Selection message appears. To confirm that the address was successfully assigned, type the static IP address in the Web browser address field and then press Enter.
Click Set up a wireless ad-hoc (computer-to-computer) network, when you are prompted to choose a connection option, and then click Next. Follow the instructions in the “Set up a wireless ad hoc network” wizard. As part of the setup: Create a network name or SSID for the network between the computer and your printer. Write down the name of your network.
Under Preferred Networks, delete any existing networks. Select the network to be removed. Click Remove to delete the network from the list. Click Add to create an ad hoc network. In the Network Name (SSID) box, type the name you want to give your wireless network. Write down the network name you chose so you can refer to it when running the wireless setup.
Select Printer Home. Click the Settings tab. Click Wireless setup utility link. Follow the instructions on the computer screen. Note: Windows Vista computers may need to be reconnected to the ad hoc network after restarting. Configuring the printer wirelessly using WPS (Wi-Fi Protected Setup) Wi-Fi Protected Setup (WPS) is a method of configuring computers and printers on a secure wireless network.
Click the Wireless setup utility link. Follow the instructions on the computer screen to set up the printer wirelessly. Note: There is no need to remove the USB cable connecting the printer to the computer during wireless configuration. If the printer is currently set up for Ethernet Unplug the Ethernet cable from the printer.
If the printer is currently set up locally (using USB connection) Plug an Ethernet cable into the printer and into an available port on a switch or wall jack. Insert the software and installation CD into the computer you want to use to configure the printer. Follow the instructions on the computer screen for configuring a printer on an Ethernet network.
Right-click the name of your printer. Click Properties. Click the Ports tab, and then click Add Port. Select Local Port, and then click New Port. Type the Universal Naming Convention (UNC) Port name, which consists of the server name and the distinctive printer name that was specified in step 2 on page 91.
If the Welcome screen does not appear after a minute, do one of the following: Click , or click Start and then click Run. In the Start Search or Run box, type D:\setup.exe, where D is the letter of your CD or DVD drive. Follow the instructions on the computer screen to set up the printer, selecting Ethernet connection when you are prompted to select a connection type.
An SSID can contain up to 32 alphanumeric characters. Where do I find my SSID? You can find the SSID for the wireless network by viewing the settings on the access point or wireless router. Most access points have a built-in Web server that can be accessed using a Web browser. Many network adapters provide a software application that allows you to view the wireless settings of your computer, including your SSID.
Wired network example • A desktop computer, a laptop, and a printer are connected by Ethernet cables to a hub, router, or switch. • The network is connected to the Internet through a DSL or cable modem. Wireless network examples Scenario 1: Mixed wired and wireless connections on a network with Internet access •...
Scenario 2: Wireless network with Internet access • All computers and printers connect to the network using a wireless access point or wireless router. • The wireless access point connects the network to the Internet through a DSL or cable modem. Scenario 3: Wireless network with no Internet access •...
The installation cable connects to a rectangular USB port on the installing computer and the square USB port on the printer. How do I attach the installation cable? The installation cable attaches to a USB port on the computer and to the square connector on the back of the printer. This connection allows you to configure the printer for a networked or locally attached installation.
The following table compares the characteristics and requirements of the two types of wireless networks. Characteristics Communication Security Range Speed Requirements for all devices Unique IP address for each device Mode set to Same SSID Same channel We recommend setting up a network in infrastructure mode using the installation CD that came with the printer. Infrastructure mode is the recommended setup method because it provides: •...
How can I improve wireless signal strength? A common reason wireless printers fail to communicate over a network is poor wireless signal quality. If the signal is too weak, too distorted, or blocked by an object, it cannot carry information between the access point and the printer.
How can I make sure my computer and printer are connected to the same wireless network? If the printer is not on the same wireless network as the computer, you will not be able to print wirelessly. The SSID of the printer must match the SSID of the computer, if the computer is already connected to the wireless network. Obtain the SSID of the network that the computer is connected to: Type the IP address of your wireless access point (wireless router) into the address field of your Web browser.
Every device capable of communicating on a network has a MAC address. Network printers, computers, and routers, whether Ethernet or wireless, all have MAC addresses. While it is possible to change the MAC address of a network device, it is not common practice to do so. For this reason, MAC addresses are considered permanent.
What is an IP address? An IP address is a unique number used by devices (such as a wireless printer, computer, or wireless access point) on an IP network to locate and communicate with each other. Devices on an IP network can communicate with each other only if they have unique and valid IP addresses.
Select the same key index on your printer as you are using on your wireless access point. Networking...
Maintaining the printer Maintaining ink cartridges In addition to the following tasks that you can perform, your printer performs an automatic maintenance cycle every week if it is plugged into an electrical outlet. It will briefly come out of Power Saver mode or will temporarily power on if it is turned off.
Select Printer Home. Choose your printer from the printer drop-down list. From the Maintenance tab, click Align cartridges. Follow the instructions on the computer screen. If you aligned the cartridges to improve print quality, then print your document again. If print quality has not improved, then clean the printhead nozzles.
Dampen a clean, lint-free cloth with water. Warning—Potential Damage: Do not use household cleaners or detergents, as they may damage the finish of the printer. Wipe only the outside of the printer, making sure to remove any ink residue that has accumulated on the paper exit tray.
If it appears on an error message dialog, click the For additional assistance, use the Service Center link. If Troubleshooting does not solve your problem Visit our Web site at support.dell.com to find the following: • Live online technical support •...
• “Printer is printing blank pages” on page 112 • “Printer is busy or does not respond” on page 112 • “Cannot delete documents from the print queue” on page 112 • “Cannot print through USB” on page 113 Incorrect language appears on the display If the "Before you troubleshoot"...
EMOVE AND REINSERT THE PRINTHEAD Open the printer and lift the latch. Remove the printhead. Warning—Potential Damage: Do not touch the printhead nozzles. Wipe the printhead contacts using a clean, lint-free cloth. Troubleshooting...
Reinsert the printhead, and then close the latch until it clicks. Close the printer. Note: If removing and reinserting the printhead does not resolve the error, then contact technical support. Software did not install If you encountered problems while installing, or if your printer does not appear in the list in the Printers folder or as a printer option when sending a print job, then try removing and reinstalling the software.
Print job does not print or is missing pages If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: AKE SURE THE INK CARTRIDGES ARE INSERTED CORRECTLY Turn the printer on, and then open the printer. Make sure the cartridges are inserted correctly.
Printer is printing blank pages Blank pages may be caused by improperly installed ink cartridges. EINSTALL THE INK CARTRIDGES AND DEEP CLEAN AND ALIGN THE PRINTHEAD Reinstall the ink cartridges, see “Replacing ink cartridges” on page 11 for more information. If the cartridges do not seem to fit, make sure the printhead is properly seated, and then try installing the cartridges again.
Cannot print through USB If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: HECK THE CONNECTION Check the USB cable for any obvious damage. If the cable is damaged, then use a new one. Firmly plug the square end of the USB cable into the back of the printer.
Press to turn off the printer. Check the paper tray or lift the scanner unit to check for jammed paper. Firmly grasp the paper, and then gently pull it out. Note: Be careful not to tear the paper while removing it. Press to turn the printer back on.
Firmly grasp the paper, and then gently pull it out. Note: Be careful not to tear the paper while removing it. Reinsert the duplex unit. Touch DONE or press , depending on your printer model. From your computer, resume the print job. Paper jam in the ADF (selected models only) Note: The parts inside the printer are sensitive.
Open the ADF door, and then gently pull out the jammed paper. Note: Be careful not to tear the paper while removing it. Close the ADF door. Touch DONE or press , depending on your printer model. From your computer, resume the print job. Paper or specialty media misfeeds These are possible solutions if paper or specialty media misfeeds or skews, or if multiple sheets feed or stick together.
• “Print speed is slow” on page 118 • “Computer slows down when printing” on page 118 Poor quality at the edges of the page If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: HECK MINIMUM PRINT SETTINGS Unless you are using the borderless feature, use these minimum print margin settings: •...
Print speed is slow If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: AXIMIZE COMPUTER PROCESSING SPEED • Close all applications not in use. • Minimize the number and size of graphics and images in the document. •...
Copier or scanner does not respond If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: ET YOUR PRINTER AS THE DEFAULT PRINTER EMOVE AND REINSTALL THE PRINTER SOFTWARE Scanner unit does not close Lift the scanner unit.
Scan was not successful If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: HECK THE CONNECTION Check the USB cable for any obvious damage. If the cable is damaged, then use a new one. Firmly plug the square end of the USB cable into the back of the printer.
Fax troubleshooting checklist If you encounter problems sending and receiving faxes, then check the connection first: Check for a dial tone on the telephone line by plugging an analog telephone into the wall jack, DSL filter, VoIP device, or cable modem where you connected the printer. Make sure you plug the telephone into the same port. If you do not hear a dial tone, then contact your line provider.
Press the arrow buttons to scroll to Dialing and Sending, and then press Press the arrow buttons to scroll to Max Send Speed, and then press Select a sending speed, and then press ET THE PRINTER TO SCAN THE ORIGINAL DOCUMENT BEFORE DIALING THE NUMBER The printer does not automatically redial if you set it to scan the original document after dialing the number.
Press the arrow buttons to scroll to Auto Fax Convert, and then press Check to see if automatic fax conversion is set to On. If it is not set to On, press the arrow buttons to select On, and then press AKE SURE THAT THE The dialing prefix is the number or series of numbers that you press before you can dial the actual fax number or telephone number.
AKE SURE THAT THE PRINTER MEMORY IS NOT FULL The printer saves an incoming fax to the printer memory before it prints the fax. If the printer runs out of ink or runs out of paper while receiving the fax, then the printer saves the fax so you can print it later. However, if the printer memory is full, then the printer may not be able to receive more incoming faxes.
Fax error messages on the printer control panel Error Message: Remote Fax Error Fax Mode Unsupported Unsupported Compression Unsupported Resolution Unrecoverable Fax Error Fax Modem Error Phone Line is connected to the incorrect jack on the back of the machine. Digital line detected What it indicates: The receiving fax machine cannot...
Error Message: Failed to Connect Phone Line Error Phone Line Not Connected Phone Line Busy No Answer No Caller ID Call Stopped To troubleshoot error messages in the fax software, click Help to view the help information for the fax software. Memory card troubleshooting •...
Memory card troubleshooting checklist Before you troubleshoot, use the following checklist to solve most memory card problems: • Make sure that the memory card you are using can be used in the printer. • Make sure the memory card is not damaged. •...
Photos do not transfer from a memory card across a wireless network If the "Memory card troubleshooting checklist" does not solve the problem, then try one or more of the following: AKE SURE THAT BOTH THE PRINTER AND THE DESTINATION COMPUTER ARE TURNED ON AND READY ELECT THE CORRECT COMPUTER NAME FROM THE LIST ON THE PRINTER AKE SURE YOUR WIRELESS NETWORK IS CONNECTED AND ACTIVE...
Wireless Networking Make sure: • The SSID is correct. Print a network setup page from the printer to check the network settings. • Your WEP key or WPA passphrase is correct (if your network is secure). Log in to the wireless access point (wireless router) and check the security settings. If you are not sure if your security information is correct, run the wireless setup again.
AKE SURE THAT YOU ARE USING THE CORRECT Compare the printer model on the CD to the printer model on the printer. The numbers should either match exactly or be within the same series. If you have any doubts, look for an updated version of the printer software on our Web site. For more information, see “Installing the printer software”...
Cannot print and there is a firewall on the computer Third-party (non-Microsoft) firewalls can interfere with wireless printing. If the printer and computer are configured correctly, and the wireless network is working, but the printer will not print wirelessly, then a firewall could be the problem.
Cannot print over wireless network If you encountered problems while installing, or if your printer does not appear in the printers folder or as a printer option when sending a print job, then you can try uninstalling and reinstalling the software. Before you reinstall the software, check the troubleshooting checklist, and then do the following: URN THE WIRELESS ACCESS POINT OFF AND THEN BACK ON Turning the access point off and then back on again can sometimes refresh network connections and resolve...
OVE YOUR ACCESS POINT AWAY FROM OTHER ELECTRONIC DEVICES There may be temporary interference from electronic devices such as microwave ovens or other appliances, cordless phones, baby monitors, and security system cameras. Make sure your access point is not positioned too closely to these devices.
On the main page, click Wireless or any other selection where settings are stored. The SSID will be displayed. Write down the SSID. Note: Make sure you copy it exactly, including any capital letters. Print the printer network setup page. In the Wireless section, look for SSID.
ELECT THE WIRELESS PORT If you have previously set up your printer as a locally attached printer, then you may need to select the wireless printer to use the printer wirelessly. Click , or click Start and then click Run. In the Start Search or Run box, type control printers.
HECK SECURITY KEYS If you are using WEP security A valid WEP key is: • Exactly 10 or 26 hexadecimal characters. Hexadecimal characters are A–F, a–f, and 0–9. • Exactly 5 or 13 ASCII characters. ASCII characters are letters, numbers, and symbols found on a keyboard. If you are using WPA security A valid WPA passphrase is: •...
OVE THE COMPUTER AND OR PRINTER CLOSER TO THE WIRELESS ACCESS POINT The possible distance between devices in 802.11b or 802.11g networks is 300 feet, while the wireless network range potentially doubles in 802.11n networks. The range of your wireless network depends on many factors, including the abilities of your router and network adapters.
Ping the access point: Click , or click Start and then click Run. In the Start Search or Run box, type cmd. Press Enter, or click OK. The Command Prompt window opens. Type ping followed by a space and the IP address of the wireless access point. For example: ping 192.168.1.100 Press Enter.
Running the wireless setup again can also resolve issues due to misconfigurations that occurred when configuring the printer for wireless access. Notes: • If you change network settings, change them on all the network devices before changing them for the access point.
Press Enter, or click OK. The Command Prompt window opens. Type ipconfig, and then press Enter. The IP address appears as four sets of numbers separated by periods, such as 192.168.0.100. How to locate a printer IP address • You can locate the printer IP address by viewing the printer network setup page. If the printer and/or the laptop does not have an IP address, or if either has an address of 169.254.x.y (where x and y are any two numbers between 0 and 255): Turn off the device that does not have a valid IP address (the laptop, the printer, or both).
AKE SURE BIDIRECTIONAL COMMUNICATION IS ENABLED Click , or click Start and then click Run. In the Start Search or Run box, type control printers. Press Enter, or click OK. The printer folder opens. Right-click the printer, and then select Properties from the menu. Click the Ports tab.
LIMINATE SOURCES OF INTERFERENCE Common household items can potentially disrupt wireless network communications. Cordless phones (but not cellular phones), microwave ovens, baby monitors, almost any kitchen appliance, wireless surveillance equipment, nearby wireless networks, and any appliance containing a motor can disrupt wireless network communications. Try turning on any potential sources of interference and see if it causes the problem.
Type the IP address you want to assign to the printer in the IP Address field. Click the Submit button. The Submitting Selection message appears. Confirm that the IP address is updated by typing the static IP address in the browser address field and checking to see if the printer Web page reloads.
Index ad hoc SSID 86 WEP 86 ad hoc network 97 ad hoc wireless network adding a printer 88 creating using Windows 86 additional computers installing wireless printer 84 Address Book setting up 71 Address Book, fax setting 70 ADF output tray location 9 ADF paper guide location 9...
copy job canceling 52 copy quality, adjusting 49 copy troubleshooting scanner unit does not close 119 copying 47 adjusting quality 49 collating copies 50 enlarging an image 48 ID cards 48 making a copy lighter or darker 49 multiple page images on one sheet 50 on both sides of the paper 51 Pages per Sheet 50...
Fax Setup Wizard 69 fax troubleshooting cannot receive faxes 123 cannot run fax software 124 cannot send faxes 121 error messages, printer control panel 125 fax troubleshooting checklist 121 faxing Address Book 71 blocking 80 calling card, using 78 dial prefix 75 distinctive ring 76 duplex 79 fax history 79...
printing photos using the proof sheet 39 scanning to 54 supported types 36 memory card cannot be inserted 127 memory card slot location 9 memory card troubleshooting cannot print from a flash drive 127 checklist 127 nothing happens when memory card is inserted 127 minimum system requirements 18 multiple WEP keys 102...
79 receiving faxes Auto Answer setting 73, 74 automatically 73 manually 74 tips 73, 74 recycling 6 Dell products 12 redial attempts, fax setting 70 redial time, fax setting 70 reducing an image 48 registering fax user information 68...
software updates checking 20 enabling 20 speaker volume adjusting 77 Speed Dial setting up 71 splitter, choosing 75 SSID ad hoc 86 finding 100 locating 94 wireless network 93 streaks or lines on printed image 117 supported memory cards and file types 36 supported operating systems 18 switching from USB...
locating 93 Windows installing printer on wired network (Ethernet) 92 installing printer on wireless network 84 Windows software Abbyy Sprint OCR 18 Fast Pics 18 Fax Setup Utility 18 Fax Solutions software 18 Printer Home 18 Printing Preferences 18 Service Center 18 Toolbar 18 Wireless Setup Utility 18 wired (Ethernet) networking for...