Answering Calls; Placing A Call On Hold; Transferring Calls - Samsung OfficeServ SMT-i5243 User Manual

INTERNAL CALLS
- To place a call to another extension at your location:
• Lift the handset.
• Dial the extension number or group number.
• Wait for the party to answer. If you hear a brief tone burst instead of ringback
tone, the station called is set for Voice Announce or Auto Answer. Begin speak-
ing after the tone.
• Hang up the handset when the call is completed.
NOTES:
1. If you have a DSS button assigned to an extension or station group, you may
press this button instead of dialing the number.
2. If the Hot Keypad feature has been turned off, you must first lift the handset
or press the Speaker button before you begin dialing.
SPEAKERPHONE CALLS
- Your Samsung SMT-i5220 has speakerphone
capability.This feature is used for both internal or external calls.To activate this fea-
ture:
• Press the Speaker button.
• Place an internal or external call.
• Press Speaker button to disconnect the call.
NOTE: The handset can be used at any time during the conversation. To resume
handsfree operation, press the SPEAKER button, and hang up the handset.
HEADSET CALLS
- If a headset is connected to the phone, you need to press
the headset key to direct the call to the headset. The headset key will be lit. To use
the headset:
• Press the Speaker button.
• Place an internal or external call.
• Press Speaker button to disconnect the call.
NOTES:
1. If you need to switch between the headset and the handset during the call,
you need to place the call on hold first.
2. Headset key can be enabled or disabled in the Menu, Settings, Application
Setting, Headset.
18

ANSWERING CALLS

OUTSIDE/INTERNAL/VOICE ANNOUNCE CALLS
three types of calls:
• Lift the handset or press the Speaker button to answer on Speakerphone.
• Hang up the handset when the call is completed.
NOTE: The volume can be adjusted at any time by pressing the up and down but-
tons on your navigation button.

PLACING A CALL ON HOLD

Calls can be placed on System Hold or Exclusive Hold. A call placed on System
Hold can be picked up from any extension. Calls placed on Exclusive Hold can only
be picked up from the extension that placed them on hold.
SYSTEM HOLD
-
To place a call on hold:
• Press the Hold button. The Call button will flash green at your telephone.
• To take the caller off hold, press that button and the red flashing light will go
steady red again.
• Resume conversation.
EXCLUSIVE HOLD
- To place a call on hold at your telephone so that other
users cannot answer it:
• Press the Hold button twice.The call button will flash green at your telephone.
• To retrieve the call, press the flashing red line button or press the line button
a third time.
NOTE: Internal calls are always placed on exclusive hold.

TRANSFERRING CALLS

You can transfer a call by notifying the party to which the call is being transferred
or without notification.
• While on a call, press the Transfer button then dial an extension number.
• Confirm you hear a ringback tone.
• Wait for the called party to answer and announce the call (optional).
• Replace the handset.
Home Page
-
To answer these
19