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Each product and program carries a respective written warranty, the only warranty on which the customer can rely. Avery Dennison Corp. reserves the right to make changes in the product, the programs, and their availability at any time and without notice. Although Avery Dennison Corp.
T A B L E O F C O N T E N T S GETTING STARTED ........................1-1 Audience ..........................1-1 Using this Manual ........................1-2 Unpacking the Printer ....................... 1-3 Shipping the Printer ......................1-3 9445™ Printer Online Emulation ....................1-3 Ordering Programmer's Manuals ....................
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Positioning ..........................4-6 Print Position........................4-6 Supply Position ........................4-7 Margin Position ........................4-8 Cut Position .........................4-9 Dispense Position .........................4-9 Backfeed Distance ......................4-10 Batch Separators ........................4-11 Skip Index ..........................4-12 Knife Control ......................... 4-13 Setting the Error Action ......................4-14 Error Action Modes ......................4-14 Setting Contrast ........................
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Using Flash Memory ......................... 6-8 Formatting Flash Memory ...................... 6-8 Checking Available Flash Memory ..................6-9 Packing Flash Memory......................6-9 Memory Guidelines......................... 6-10 Setting Batch Options ......................6-10 Setting Up the Network Printer ....................6-10 SETTING RFID OPTIONS ....................... 7-1 Using the RFID Setup Menu ......................
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CARE AND MAINTENANCE ......................10-1 Label Jams ..........................10-1 Cleaning..........................10-2 Replacing the Printhead ......................10-4 DIAGNOSTICS & TROUBLESHOOTING ..................11-1 Factory Set Password ......................11-1 Checking the Software Version ....................11-1 Printing a Test Label ......................11-2 Checking Supply Quality ......................11-3 Using Password Protection ......................
G E T T I N G S T A R T E D Your Monarch 9855 RFID (Radio Frequency Identification) printer has been engineered to program (encode) an RFID label (commonly called “RFID tags”) before the label’s format is printed. RFID tags contain an embedded RFID inlay (chip and antenna). You can also print text, graphics, and bar codes on thermal transfer (ribbon) and thermal direct labels or tags.
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U s i n g t h i s M a n u a l This manual describes the software changes available in version 8.0. Following is a summary of the contents of this manual. Chapter Contents Getting Started Contains information about connecting the power cable and using the control panel.
U n p a c k i n g t h e P r i n t e r After you unpack the printer, you should have the printer, a power cord, and a ribbon take-up core (may already be on take-up reel). Keep the box and packaging material in case the printer ever needs repair.
C o n n e c t i n g t h e P o w e r C a b l e The power supply automatically switches between 115V or 230V. No operator settings are required. Plug the power cable into the socket. Plug the other end of the cable into a grounded electrical outlet.
U s i n g t h e C o n t r o l P a n e l The control panel has a two-line LCD display, two status lights, and five buttons. The control panel displays error codes/messages, and allows you to setup/configure the printer. Printer Status Lights Power: The printer shows a steady green light when it is on.
Display The display shows a three-digit error code and brief message to identify any problem the printer may have. For a description of the problem, look up the error code in Chapter 10, "Diagnostics and Troubleshooting." S e l e c t i n g a F u n c t i o n The Main menu has several functions (operating modes).
L O A D I N G S U P P L I E S This chapter describes how to load: a roll of supply fan-fold supply a roll of tag supply. There are two types of supplies: Thermal Direct specially treated thermal supplies that do not use a ribbon for printing.
L o a d i n g L a b e l s o r T a g s Make sure the printer is configured for the correct supply type. Open the cover. Unlock the printhead by turning the retaining latch. Lift printhead assembly using the printhead tab until the assembly locks into place.
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Adjust the supply holder guides so the sides barely touch the roll. Make sure the supply roll turns freely. Supply Holder Guides Supply Roller If you are using fan-fold supplies, place the supply stack behind the printer, label side facing up. Push down on the supply lever to unlock the supply guides.
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For tag supplies using the optional knife, feed the supply through the knife. Make sure at least 0.5 inches of supply is past the knife. Adjust the supply guides so they touch the supply. Push up on the supply lever to lock the supply guides into place.
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Hold the printhead assembly by the printhead tab while pressing down on the printhead release. 10. Close the printhead by pressing down on the thumb well until you hear it click into place. Thumb Well 11. Close the cover. 12. Press Feed/Cut to position the supply under the printhead. You may need to adjust the wide/narrow knobs depending on the width of your supply.
Loading Labels for the Optional Peel Mode Peel mode is an option that must be purchased separately. In peel mode, the printer separates the backing paper from the label. The next label is not printed until the completed one is removed from the printer. Make sure the printer is configured for on-demand mode and the correct supply type.
Feed the backing paper through the lower opening of the exit cover. Close the exit cover. Pull down on the backing paper to remove any slack. Tear Edge Backing Paper When removing the backing paper, pull up across the saw-toothed tear edge. Make sure the backing paper tears at the edge.
L O A D I N G R I B B O N This chapter describes how to load a ribbon roll. There are different ribbon requirements for the two types of supplies: Thermal Direct Supplies do not use a ribbon for printing Thermal Transfer Supplies require a ribbon for printing.
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Remove the new ribbon from the package as shown. Do not wrinkle or crush the new ribbon. Slide the ribbon onto the back reel as far as it will go. The ribbon roll only fits on the reel one way. Carefully unwind a few inches of ribbon from the bottom of the roll.
S E T T I N G S U P P L Y O P T I O N S This chapter explains how to select the supply type, ribbon, speed, feed mode, backfeed, print position, supply position, margin position, cut position, dispense position, backfeed distance, separators, and skip index mode.
A b o u t R F I D S u p p l i e s RFID supplies are available in a variety of sizes. Printing over the RFID tag (or inlay) causes printing irregularity. Refer to the Monarch® RFID Printer Setup Utility http://www.servisource1.com/prnutil/rfidsetup/ for illustrations to determine which type of RFID supplies you are using and basic printer configuration information.
S u p p l y T y p e You can print on center aperture, black mark, die cut, continuous, tag edge aperture, or center tag edge supplies. You have to tell the printer which supplies you are using. Refer to the 9855 Operator's Handbook for additional supply type information if using non-RFID supplies in your RFID printer.
R i b b o n You have to tell the printer if your supplies require a ribbon. To change the setting, from the Main Menu, select Setup, then Supply. Then, follow these steps. Press or until you see SUPPLY ...
F e e d M o d e You can use continuous or on-demand printing. On-demand printing allows you to remove a label before printing the next one. To change the setting, from the Main Menu, select Setup, then Supply. Then, follow these steps.
P o s i t i o n i n g This menu includes selections to change the print, supply, margin, cut, and dispense positions along with the backfeed distance. When you see Enter print pos [-450/450]: +0 Feed/Cut acts as a toggle switch to change the value by 10 or 1. For example, to make the print position 23 (from the default of 0), press Feed/Cut, then press ...
Supply Position This function adjusts the machine to print at the vertical 0,0 point on the supply. For RFID supplies with a one-inch feed length, refer to the Monarch® RFID Printer Setup Utility to adjust the Supply and Print Position settings. Note: The supply position adjustment should only be made on initial printer setup.
Margin Position This function adjusts where the format prints horizontally on the supply. The adjustments are in dots (0.0049 inch), which is the smallest measurement the printer recognizes. The width of the print area depends on your supply size. Maximum width is four inches. When you move the image to the right or left on the supply, avoid moving the image too close to either edge, because it may not print.
Cut Position This function adjusts where the tag is cut. The printer adjusts the cut position according to the black marks on the supply. You may need to adjust for aperture supplies. Increase to move the cut up; decrease to move the cut down. To change the setting, from the Main Menu, select Setup, Supply, then Positioning.
Backfeed Distance This is the amount to move the label backwards. The backfeed distance cannot be greater than the dispense position. If you make the backfeed distance greater than the dispense position, the dispense position automatically changes to match the backfeed distance. The backfeed distance should equal the dispense position.
B a t c h S e p a r a t o r s A batch separator is an extra tag printed in between batches with a pinstripe pattern. If you select "Long" for the separator, a double-length (two tags) separator prints. The name of the batch is shown on the batch separator.
S k i p I n d e x You can use the skip index mode to skip (or ignore) a sense mark and print an image over multiple labels, if necessary. For example, if you have 4.0" long supplies loaded, but your image is 8.0"...
K n i f e C o n t r o l You may notice unevenly cut tags on one end or the other of your supply (one end may appear longer than the other). Use the knife control adjustment to balance the cut tag length from tag- to-tag.
S e t t i n g t h e E r r o r A c t i o n The recovery action from an error condition is in the Setup, Supply Menu. You can change how the printer responds to a bad label. The choices include normal and overstrike/continue one to five consecutive bad labels.
Press or see the other options. After you display the option you want, press Enter/Pause. Press Escape/Clear until you see the Main Menu. Note: Depending on the selected error action, you may or may not see a label with the overstrike pattern. Overstrike Label If an RFID error occurs, the format is not printed on the label, but the overstrike pattern is.
Press Enter/Pause. The current setting is displayed, for example: Enter contrast [-699/+699]: +0 Press or to change the contrast. Pressing darkens the print; lightens the print. Feed/Cut acts as a toggle switch to change the value by 10 or 1. For example, to make the contrast 50 (from the default of 0), press Feed/Cut, then press ...
S E T T I N G C O M M U N I C A T I O N S This chapter tells you how to set the serial or parallel communication values. These values provide the link for normal online printing. Main Menu B a tch Scripts...
B a u d R a t e To change the setting, from the Main Menu select Setup, Port Settings, then Serial Comm. If password protection in enabled, press Feed/Cut three times, then press Enter/Pause before you see the Setup Menu options. Then, follow these steps. Press ...
S t o p B i t s To change the setting, from the Main Menu select Setup, Port Settings, then Serial Comm. Then, follow these steps. Press or until you see SERIAL COMM Stopbits Press Enter/Pause. The current setting is displayed, for example: STOPBITS ...
F l o w C o n t r o l To change the setting, from the Main Menu select Setup, Port Settings, then Serial Comm. Then, follow these steps. Press or until you see SERIAL COMM Flow Control ...
P a r a l l e l C o m m u n i c a t i o n s The parallel communications menu allows you to set the values for the active parallel port. The values are listed in the table below. Note: Turn the printer off and back on when you change the port or mode settings.
Mode To change the setting, from the Main Menu select Setup, Port Settings, then Parallel Comm. Then, follow these steps. Press or until you see PARALLEL COMM Mode Press Enter/Pause. MODE Compatible Use or to select either "Compatible" or "IEEE1284." Press Enter/Pause. Use compatible mode for a computer connection to the printer with a parallel cable.
S E T T I N G D E F A U L T S This chapter explains how to select the monetary sign, secondary sign, decimal places, slashed zero, power-up mode, prompt set, imaging errors, and ignore configuration packets. This chapter also explains how to format flash, check the available flash memory, and pack flash memory.
M o n e t a r y S i g n You can also select None if you do not want a monetary sign to print in price fields. The monetary signs available for 15 countries are shown in the table below. Country Currency Description...
S e c o n d a r y S i g n If you select USA as the monetary sign, you can print amounts less than $1.00 either by using a dollar sign and decimal ($0.30) or by using a cent sign (30¢). ...
S l a s h e d Z e r o The slashed zero feature lets you select how you want the zero character printed; either without a slash, 0 or, with a slash, Ø. Standard or reduced fonts print the slashed zero character (Ø). Bold and OCR fonts print the standard zero (0) only.
P r o m p t S e t Prompt set determines which language displays on the printer's menu. You can select English, French, German, Spanish-ES, Japanese, Portuguese, Italian, Swedish, Spanish 2, Danish, Dutch, Finnish, and Norwegian. Some prompts may remain in English, even if you select a different language.
N o I m a g e E r r o r s With version 5.2 or greater software, you can disable image error reporting. Image errors occur when there is a problem producing a complete label. You must press Escape/Clear to clear an image error.
I g n o r e C o n f i g u r a t i o n With version 5.2 or greater software, you can ignore all online configuration packets. If the printer receives data from a host system or software package that includes online configuration packets with the format, those online configuration packets can be ignored.
U s i n g F l a s h M e m o r y The flash memory options are listed in the table below. Option Choices Default Format Flash No/Yes Unused Flash Pack Flash No/Yes Formatting Flash Memory Before storing packets in flash memory, downloading a script, or if the printer's firmware is updated, you must format the flash memory.
Checking Available Flash Memory If you receive errors when downloading a script or other packets, make sure you have enough flash memory available. Note: When you format flash memory, the script and any downloaded TrueType fonts saved in the printer's flash memory are deleted and must be resent to the printer. To check available flash memory, from the Main Menu, select Setup.
M e m o r y G u i d e l i n e s Use these basic guidelines when storing files in your printer's memory. Your printer may have volatile RAM (packets deleted when the printer is turned off), non- volatile RAM (packets saved when the printer is turned off), and flash memory (packets saved when the printer is turned off).
S E T T I N G R F I D O P T I O N S Use the RFID Setup Menu to Read a tag, set the RF Power, Verify Write, Retry Encode, Multi-Tag Check, clear Data, and print an RFID Configuration label. U s i n g t h e R F I D S e t u p M e n u T o access the Main Menu, press Escape/Clear when you see PRINT MODE Ready.
Read Tag Use this option to read the EPC data programmed into an RFID tag. You cannot read the user memory data. To change the setting, from the Main Menu, select Setup, then RFID. Then follow these steps. 1. Press or until you see RFID SETUP ...
RF Power (Write/Read Power) Use the RF Power menu to set the Write/Read power settings. The Write/Read power settings increase the strength of the RF Field emitted by the printer’s antenna. The higher the value, the greater the power of the RF Field. Note: You must use the Monarch®...
Verify Write The printer confirms the read value matches the programmed value after writing (encoding) the RFID data. The default is disabled. Note: Enabling verify write decreases throughput. To change the settings, from the Main Menu, select Setup, then RFID. Then follow these steps. Press ...
Multi Tag Check Before printing, the printer checks for more than one RFID tag within the programmable RF field’s range. If more than one RFID tag exists within the programmable range, an error occurs. If an error occurs, adjust the Write Power settings. The options include Check First Tag and Check Each Tag.
Clear Data The printer keeps track and stores the following items that can only be cleared when you select “Yes” to clear data: The number of RFID tags successfully programmed. The number of RFID tags that failed programming. Depending on your application and volume of labels printed, you may want to clear this data daily or after each batch.
Printing a Configuration Label The RFID configuration label displays the module’s Firmware and Hardware Versions, Module Type, Region, Frequency, all the Setup, RFID Menu options, Good RFID Tags (number of RFID tags successfully programmed since last cleared), and Bad RFID Tags (number of RFID tags that failed programming since last cleared).
U S I N G S C R I P T S This chapter explains how to load, enable, and delete scripts. You can also enable status polling and immediate commands. Using the Scripts menu requires custom software. It allows you to print data streams written for other printers.
V i e w i n g S c r i p t I n f o r m a t i o n To see if your printer has a script loaded from the Main menu, press or until you see MAIN MENU ...
D o w n l o a d i n g a S c r i p t Follow these instructions to download a script from the MS DOS prompt. Set the communication parameters using the MODE command. Then, prepare the printer to accept a script.
D e l e t i n g a S c r i p t You can delete a script from the printer's memory. To delete a script: From the Script Menu, press or until you see SCRIPTS ...
U s i n g I m m e d i a t e C o m m a n d s Your System Administrator can use immediate commands to reset the printer or cancel and repeat batches. Immediate commands are turned on or off through an MPCL packet. Your System Administration should refer to the Packet Reference Manual (available on our Web site) for more information about immediate commands and control characters.
P R I N T I N G This chapter explains how to use on-demand mode printing. print an error label. print, pause, restart, cancel, and repeat a batch. You can send format, batch, and graphic data to the printer from a host. When the printer receives the data, batches begin printing automatically.
O n - D e m a n d M o d e P r i n t i n g When this printer is operating in the on-demand mode, the next label prints when the previous label is removed from the printer or when Feed/Cut is pressed. The display shows "Printing X of Y"...
R e s t a r t i n g a B a t c h You can reprint a paused batch from the beginning (using the original quantity). When you press Enter/Pause, you will see PAUSE MENU Print Mode ...
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To cancel only the paused batch, press or until you see PAUSE MENU Cancel Batch Then press Enter/Pause. The batch is deleted and the printer prints any remaining batches. To cancel all the batches (including the paused batch), press or until you see PAUSE MENU ...
R e p e a t i n g a B a t c h Before you start printing a new batch, you can reprint the last batch. The batch can be either the last one you printed completely or one that you canceled after starting to print. From the Main Menu, press ...
P r i n t i n g T r u e T y p e ® F o n t s TrueType® fonts are available on this printer. TrueType fonts are scalable and the characters print smoothly, without the jagged edges you see on bitmap fonts. When downloading a TrueType font, you download the entire font.
C A R E A N D M A I N T E N A N C E This chapter tells you how to clear label jams and clean the printer. replace a printhead. Do not use sharp objects to clean the printhead or touch the printhead with your fingers;...
C l e a n i n g The rate and frequency at which you print determines how often you must clean the printer. Note: You must clean the printhead as described below to maintain printhead life. You may need to clean the printhead, sensor, and platen roller: ...
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Clean the platen roller when you see significant adhesive build-up or a label is wrapped around the platen roller. Use a dry, soft-bristle brush, such as a toothbrush, to clean the platen roller. If the brush does not remove all the adhesive, use isopropyl alcohol on the roller. Moisten a cotton swab with isopropyl alcohol and run the cotton swab across the platen roller.
10. Close the exit cover by pushing firmly on it. Both latches will click into place. 11. Close the cover and printhead assembly. 12. Turn on the printer. 13. Press Feed/Cut to position the supply under the printhead. Resend your format, batch, and check digit packets.
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Carefully unplug the cable from the printhead as shown. The printhead is sensitive to static electricity, which can damage the printhead or reduce its life. Ground yourself by touching some metal, such as the printer's metal base, before touching the printhead. Carefully plug the cable into the new printhead.
D I A G N O S T I C S & T R O U B L E S H O O T I N G This chapter explains how to perform simple diagnostic functions such as checking the software version, the supply quality, printing test labels, and using password protection. It also contains basic troubleshooting information.
P r i n t i n g a T e s t L a b e l From the Diagnostics Menu, press or until you see DIAGNOSTICS User Diag Press Enter/Pause and until you see USER DIAG ...
C h e c k i n g S u p p l y Q u a l i t y The printer continuously stores data from the most recent 16 supplies printed to check the reflectivity of the sensor marks on the supply. Before you check your supply quality, print a batch of supplies or test labels.
S e r v i c e D i a g n o s t i c s The Service Diagnostics menu can only be accessed by an Avery Dennison Representative; it requires a separate password. If you need to call Service, print a test label first.
T r o u b l e s h o o t i n g This section helps you correct some problems that may occur. Problem Action Error message appears Turn off the printer. Wait fifteen seconds and then turn on during startup.
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Problem Action Serial bar codes do not print. Leave printhead unlatched when not in use. Use a print speed of 2.5 IPS. Adjust the print contrast. Backing paper is wrapped Carefully remove the backing paper. Make sure the around platen or peel roller. backing paper tears at the saw-toothed tear edge when using backfeed and peel mode.
E r r o r M e s s a g e s You may receive the following types of error messages: Data Errors Communication Errors Some errors numbered 400-438 and 500-574 are internal software errors. Errors numbered 900-999 are hard printer failures.
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Printer memory is full. Delete unnecessary formats or graphics from memory. Parity mismatch. Framing error (baud rate mismatch). Flow control mismatch. Online receive buffer is full. Check for a flow control problem. Font, bar code, or density in the batch does not fit the format. The data in this line of the batch is either missing or does not match the format.
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The RFID tag is not programmed before the end of the label is reached. The program cycle fails. Resend the batch to the printer. RFID module hardware error. The RFID module may need to be replaced or has become disconnected. Call Technical Support. Invalid RFID command sent to the RFID module.
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Printer sensed a mark in the wrong place. Printer sensed a mark that is too long. Check for a ribbon jam or remove any slack in the ribbon by turning the take-up reel clockwise. Load a new ribbon. Printhead is open. Close the printhead. Load supplies.
S P E C I F I C A T I O N S P r i n t e r Height: 13.0 inches (330 mm) Width: 12.5 inches (318 mm) Depth: 17.3 inches (439 mm) Weight 29 lb. (13.2 kg) Shipping Weight: 34 lb.
T a g C u t D i m e n s i o n s Use these specifications for the 926™ Knife with the RFMP printer. Use only Monarch or Avery Dennison approved RFID tag supplies. Widths: 1.5 inches to 4.0 inches (38 mm to 102 mm) Lengths: 1.5 inches to 16.0 inches (38 mm to 406 mm)
R i b b o n S p e c i f i c a t i o n Do not leave ribbon in sunlight, high temperatures or humidity. Ribbon Type: Standard Ribbon Widths Use with Max. supply width 1.5 inches (38 mm) 1.3 inches (33 mm) 1.8 inches (46 mm) 1.5 inches (38 mm)
F a c t o r y - I n s t a l l e d O p t i o n s 7411™ Print Server for 802.11b wireless networks (also supports wired Ethernet printing). 300 dpi printhead (12678401) ...
G L O S S A R Y The following terms will help you use this manual. antenna A device used to transmit and receive radio frequency communications. The printer’s antenna is located between the platen roller and supply guide inside a bracket. attenuation Reduces the strength of the RF Field emitted by the RFID printer's antenna.
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online Direct communication between a computer and the printer. read power The strength of the RF Field emitted by the antenna to read the data in the RFID tag. If set too low, you may not be able to read the data.
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28028 Avery Dennison 170 Monarch Lane Miamisburg, OH 45342 1-800-543-6650 (In the U.S.A.) 1-800-387-4740 (In Canada) www.monarch.com...
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