Related Manuals for Monarch 9800 Series
Summary of Contents for Monarch 9800 Series
- Page 1 Monarch 9800 Series Printers TC9830OH Rev. C 3/99 ©1996 Monarch Marking Systems, Inc. All rights reserved.
- Page 2 Each product and program carries a respective written warranty, the only warranty on which the customer can rely. Monarch reserves the right to make changes in the product, the programs, and their availability at any time and without notice. Although Monarch has made every effort to provide complete and accurate information in this manual, Monarch shall not be liable for any omissions or inaccuracies.
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Page 5: Table Of Contents
Ordering Programmer’s Manuals ........1-2 About Monarch® Quick-set Utilities ........1-2 Unpacking the Printer . - Page 6 Printer.........
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Page 7: Getting Started
(ribbon) and thermal direct labels. The 9820 printer prints labels continuously (in one strip) or on-demand (one label at a time). The 9830 printer has a peel bar that allows labels to be peeled as they are printed in the on-demand mode. -
Page 8: Audience
U n p a c k i n g t h e P r i n t e r After you unpack the printer, you should have a 9820 or 9830 printer, a power cord, and a ribbon take-up core (may already be on take-up reel). -
Page 9: Connecting The Power Cable
1. Plug the power cable into the socket. Plug the other end of the cable into a grounded electrical outlet. 2. Turn on the printer. Press ( I ) to turn on and ( O ) to turn off the printer. -
Page 10: Connecting The Communication Cable
D e f a u l t S e r i a l P o r t C o m m u n i c a t i o n V a l u e s If you are communicating with the host through the serial port, make sure the printer’s communication values match those at the host. The factory default values are:... -
Page 11: Setting Dip Switches
Software Controlled uses the last sent Packet F settings or the defaults. Turning on the printer activates the DIP switch settings. Make sure the DIP switch settings match the printer’s setup for ribbon or supply type. Upper DIP Switches Baud Rate... - Page 12 Lower DIP Switches Flow Control XON/XOFF RTS/CTS* Diagnostics Normal Diagnostics Mode Verifier No Verifier Verifier Installed Supply Type** Die Cut or Edge Aperture Black Mark (center) Continuous Center Aperture Ribbon Transfer Direct Feed Mode Disable On-Demand Enable On-Demand * Requires a special cable. ** Aperture supplies are tags or labels with holes (or openings) in them.
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Page 13: Using The Control Panel
U s i n g t h e C o n t r o l P a n e l The control panel helps you check printer status, displays error codes, and allows you to perform some basic printer functions. -
Page 14: Button Functions
Feed and Pause: Feed and Clear: Clear: To cancel a single or all queued print jobs, the printer must be in paused mode before Clear is pressed. S t a t u s C o d e B o x The status code box displays a three-digit error code to identify any problem the printer may have. -
Page 15: Loading Supplies
DIP switches are set correctly. The System Administrator can also send the supply setup packet to change the supply type. Refer to the Packet Reference Manual for more information about sending the supply setup packet. the 9830 printer. Rev. C 3/99 Loading Supplies 2-1... -
Page 16: Loading Labels Or Tags
L o a d i n g L a b e l s o r Ta g s Make sure the printer is configured for the correct supply type. 1. Open the cover. 2. Unlock the printhead by turning the retaining latch. - Page 17 Make sure the supply roll turns freely. If you are using fan-fold supplies, place the supply stack behind the printer, label side facing up. 6. Push down on the supply lever to unlock the supply guides. by the supply holder.
- Page 18 For fan-fold supplies, lay the label strip over the supply holder and across the supply guide so that a few inches extend past the front of the printer. Tuck the supply under the nibs and in between the die cut sensor.
- Page 19 You may need to adjust the wide/narrow knobs depending on the width of your supply. See "Adjusting the Wide/Narrow Knobs" for more information. If the printer will be unused for extended periods of time, we recommend leaving the printhead unlatched. Rev. C 3/99...
- Page 20 F o r P e e l M o d e ( 9 8 3 0 o n l y ) In peel mode, the printer separates the backing paper from the label. The next label is not printed until the completed one is removed from the printer.
- Page 21 3. Feed the backing paper over the peel bar. Peel Bar Lower Opening 4. Feed the backing paper through the lower opening of the exit cover. Close the exit cover. Pull down on the backing paper to remove any slack. Tear Edge Backing Paper When removing the backing paper, pull up across the...
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Page 22: Using The Optional Tear Bar
5. Close the printer’s cover. 6. Press Feed to position the supply under the printhead. U s i n g t h e O p t i o n a l Te a r B a r Tear labels against the tear bar. You cannot tear tags with the tear bar. -
Page 23: Adjusting The Wide/Narrow Knobs
Tear labels against the tear bar. Tear backing paper against the tear edge. Tear Edge Backing Paper A d j u s t i n g t h e W i d e / N a r r o w K n o b s You may need to adjust the two wide/narrow knobs according to the width of your supply. - Page 24 For wide supplies, push down and turn the wide/narrow knobs clockwise with a screwdriver. For narrow supplies, turn the wide/narrow knobs counter-clockwise with a screwdriver until it pops back up. The adjustment is shown in the wide position. 2-10 Loading Supplies Rev.
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Page 25: Loading Ribbon
See "Using a High Energy Ribbon" for more information. If you want to use a high energy ribbon, you must send the supply setup packet every time the printer is turned on. Rev. C 3/99 Loading Ribbon 3-1... - Page 26 L o a d i n g R i b b o n Make sure the printer is configured to use a ribbon. To load ribbon: 1. Open the cover. 2. Unlock the printhead by turning the retaining latch. 3-2 Loading Ribbon...
- Page 27 4. Push the deflector tab down. 5. Slide the extra ribbon core on the take-up reel as far as it will go with the "Monarch This End Out" writing facing out. Use your empty ribbon core as the take-up core. The take-up core only fits on the take-up reel one way.
- Page 28 7. Slide the ribbon onto the back reel as far as it will go. The ribbon roll only fits on the reel one way. Carefully unwind a few inches of ribbon from the bottom of the roll. 8. Carefully feed the ribbon under both ribbon rollers and printhead as shown.
- Page 29 10. Tape the ribbon to the take-up core. Do not tape the ribbon to the take-up reel. 11. Rotate the take-up core until the MONARCH leader is past the printhead. 12. Remove any slack in the ribbon by turning the take-up reel clockwise.
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Page 30: Using A High Energy Ribbon
U s i n g a H i g h E n e r g y R i b b o n High energy ribbon is an option for the 9830 printer. It enables you to print on high energy (TUFF-MARK®) supplies. -
Page 31: High Energy Ribbon Limitations
H i g h E n e r g y R i b b o n L i m i t a t i o n s When using the high energy ribbon option: Use a print speed of 2.5IPS (inches per second). Printhead warranty is reduced to 100,000 inches. - Page 32 3-8 Loading Ribbon...
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Page 33: Printing
P R I N T I N G This chapter explains how to use on-demand mode printing. print an error label. print batch separators. adjust the print positions. Rev. C 3/99 Printing 4-1... -
Page 34: On-Demand Mode Printing
When the 9830 printer is operating in the on-demand mode, the next label prints when the previous label is removed from the printer or when Feed is pressed. The Paused light blinks until all the labels in the batch are printed. You must use on-demand printing with peel mode. -
Page 35: Printing An Error Label
C l e a r i n g B a t c h e s All batches are cleared when the printer is turned on. You can also clear all or a single batch by pressing Clear after the printer is paused. See "Using the Control Panel" in Chapter 1 for more information. -
Page 36: Adjusting Print Positions
A d j u s t i n g P r i n t P o s i t i o n s You can adjust the supply, print, or margin positions on the printer by using the control panel buttons. Make sure a batch is not waiting to print before you adjust the positions. -
Page 37: Printing The Euro-Dollar Symbol
The range is -300 to 300 dots. The supply position adjustment should only be made on inital printer setup. For format adjustments, change the print position. Print Position Adjusts where data prints vertically on the supply. - Page 38 4-6 Printing...
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Page 39: Care And Maintenance
Do not use sharp objects to clean the printhead. This may damage the printer and void your warranty. CAUTION Rev. C 3/99 Care and Maintenance 5-1... -
Page 40: Clearing Label Jams
3. If necessary, remove the label roll and ribbon. 4. Remove the jammed labels and reload the label roll. 5. Close the printhead assembly and turn on the printer. 6. Press Feed to position the supply under the printhead. C l e a n i n g The rate and frequency at which you print determines how often you must clean the printer. - Page 41 To clean the printhead, supply sensor, and platen roller: 1. Turn off the printer. 2. Open the cover and printhead assembly. 3. Remove the label roll and ribbon (when cleaning the printhead). 4. Press down on the exit cover tabs to open the exit cover on the front of the printer.
- Page 42 6. Rub the cotton swab across the peel bar and remove any build-up. The peel bar is only available on the 9830 printer. 7. Moisten another cotton swab with isopropyl alcohol. Rub the cotton swab across the printhead and remove any build-up.
- Page 43 9. Clean the build-up in the supply path. 10. Let the printer dry and reload your supplies. 11. Close the exit cover by pushing firmly on it as shown. Both latches will click into place. 12. Close the cover and printhead assembly.
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Page 44: Replacing The Printhead
The printhead is sensitive to static electricity, which can damage the printhead or reduce its life. Ground yourself by touching some metal, such as the printer’s metal base, before touching the printhead. Clean the printhead to remove any salt or oil left from handling prior to operation. - Page 45 The printhead is sensitive to static electricity, which can damage the printhead or reduce its life. Ground yourself by touching some metal, such as the printer’s metal base, before touching the printhead. 7. Carefully plug the cable into the new printhead.
- Page 46 11. Let the printhead dry and reload your supplies. 12. Close the printhead assembly and the cover. 13. Turn on the printer. 14. Press Feed to position the supply under the printhead. 5-8 Care and Maintenance Make sure the printhead cable does not touch the ribbon roll.
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Page 47: Adjusting The Print Contrast
A d j u s t i n g t h e P r i n t C o n t r a s t You may need to adjust the print contrast if the printing is too light or too dark. Having the correct print contrast is important because it affects how well your bar codes scan and how long your printhead lasts. -
Page 48: Replacing The Fuse
R e p l a c i n g t h e F u s e The printer is shipped with a 115 volt or a 230 volt fuse. To replace the fuse: 1. Disconnect the printer from the power source. -
Page 49: Troubleshooting
T R O U B L E S H O O T I N G This chapter provides information about printing a test label. solutions to minor printing problems. explanations of error messages you may receive while using the printer. Rev. C 3/99 Troubleshooting 6-1... -
Page 50: Printing A Test Label
DIP switch settings. The test label for the 9830 printer also shows an inch count for the high energy ribbon. If test labels do not print, press Feed and try again. If that does not solve the problem, call Technical Support. -
Page 51: Troubleshooting
Blank labels print or 750 series errors. If you cannot fix a problem, call Technical Support. Action Turn off the printer, wait fifteen seconds and then turn on the printer. Call Technical Support if the error message reappears. Check supply. -
Page 52: Error Messages
Some errors numbered 400-438 and 500-574 are internal software errors. Errors numbered 900-999 are hard printer failures. If you cannot clear an error, turn off the printer, wait several seconds and then turn on the printer. Call Technical Support if you receive any error message not listed in this chapter. - Page 53 Row field position is greater than the maximum stock dimension. Column field position is greater than the maximum stock dimension. Font selector is invalid. Character rotation must be 0 (0 degree), 1 (90 degree), 2 (180 degree), or 3 (270 degree). Field rotation must be 0 (0 degree), 1 (90 degree), 2 (180 degree), or 3 (270 degree).
- Page 54 Line direction must be 0, 90, 180, or 270. The line segment or box end row is defined outside of printable area. The line segment or box end column is defined outside of printable area. Dot pattern for line or box must be "". Line length is defined beyond the maximum length.
- Page 55 Copy type must be 1 (Copy after rules) or 2 (Copy before rules). Increment/Decrement selection must be I (increment) or D (decrement). Incrementing start position must be 0 to 2710. Incrementing end position must be 0 to 2710. The incrementing amount must be 0 to 999. Security value for a PDF417 bar code must be 0 to 8.
- Page 56 Bar code Intercharacter gap must be 0 to 99 in printer dots. Power up mode must be 0 (online) or 1 (offline). Language selection must be 0 (English). Batch separator code must be 0 (off) or 1 (on) in the system setup packet.
- Page 57 Stop bits selection must be 0 (1 bit) or 1 (2 bits). Parity selection must be 0 (none), 1 (odd), or 2 (even). Flow control selection must be 0 (none), 1 (DTR/DSR), 2 (CTS/RTS), or 3 (XON/XOFF). Internal code page selection must be 0 (Internal), 1 (ANSI), 2 (DOS 437), or 3 (DOS 850).
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Page 58: Communication Failures
C o m m u n i c a t i o n F a i l u r e s Errors 409 to 413 usually indicate a communication failure. These errors happen when the host and the printer cannot communicate. Ask your System Administrator for help. -
Page 59: Data Formatting Errors
Your System Administrator can correct the format, batch, or graphic packet and send the print job again. For errors 571 to 614, the printer will still print, but the data may be incomplete, missing, or wrong. -
Page 60: Machine Faults
Magnification must be 1 to 7. M a c h i n e F a u l t s Errors 700 to 765 happen when there is a problem with the printer. Error Description/Action An error is pending, and the printer cannot continue with the batch. - Page 61 Check or load supplies. Invalid batch received. Printhead is overheated, turn off the printer to let it cool. Printer didn’t detect a sense mark when expected. Printer detected a sense mark in the wrong place.
- Page 62 The format specified by the application was not found. Reload your application and format and try again. The printer is busy. Wait until the printer is idle (not receiving data or no batch waiting to print) before you send any packets. This error may occur when you try to print a test label if the printer is busy.
- Page 63 Troubleshooting 6-15 Rev. C 3/99...
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Page 64: Specifications & Accessories
12 inches (305 mm) Depth: 13 inches (330 mm) Weight: 25 lb. (11 kg) for 9820 printer 29 lb. (13 kg) for 9830 printer Shipping Weight: 29 lb. (13 kg) for 9820 printer 33 lb. (15 kg) for 9830 printer... -
Page 65: Supplies
S u p p l i e s For high temperature or high humidity environments, contact Monarch for supply recommendations. Non-indexed supply (continuous) does not have perforations or black marks and must be used in continuous mode. Use continuous supply with the optional tear bar. -
Page 66: Accessories
Ribbon Take-up Core Part # 11796120, 30, or 40 (available in two, three, or four inches) High Energy Ribbon (9830 printer only) Tear Bar Metal Cover (9830 printer only) RJ-45 Connector (10BaseT) Part # 11753101 BNC Connector (10Base2) Part # 11753102 Specifications &... - Page 67 A-4 Specifications & Accessories Rev. C 3/99...
- Page 68 Display on the printer used to indicate printer conditions and problems. MONARCH leader Wrap around a new roll of ribbon with Monarch printed on it. on-demand mode Mode in which the printer stops after each label to allow you to remove it.