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Appendix B: Troubleshooting
This chapter helps you identify and solve problems that might occur while you are using
the system.
For any issue, first ensure you are using the latest firmware and files. Firmware upgrades
include updates for BIOS, the Baseboard Management Controller (BMC), and the hot-
swap controller (HSC). See
updates. In addition to the server firmware and files, also update any drivers used for
components you have installed in your system, such as video drivers, network drivers, and
SATA drivers.
Intel provides a package called the "Platform Confidence Test" that may help with your
diagnostics. See
If you are unable to resolve your server problems on your own, see
assistance.
Resetting the System
Before going through in-depth troubleshooting, attempt first to reset your system using
one of the methods below.
Soft boot reset to clear the system memory and reload the operating
system
Clear system memory, restart POST, and reload the operating system
Cold boot reset. Turn the system power off and then on. This clears
system memory, restarts POST, reloads the operating system, and halts
power to all peripherals
Reset the BMC and get it back to a stable state
"Server System References"
"Server System References"
Table 7. Resetting the System
To do this
for a link to the software
for a link to this software.
"Getting Help"
for
Press
<Ctrl+Alt+Del>
Reset button
Power off/on
button
Remove AC
power from the
server for one
minute
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