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User's Guide
Moving a message
When you move a message (by pressing 6), a prompt will ask whether you wish to move the message with or
without an introduction. Once you've moved the message, you'll be given the normal options to handle the
message in your mailbox: save, delete, etc.
Off-premises "reach me"
After a caller has been forwarded to your voice mailbox and is listening to your personal greeting, this feature
allows the caller to be forwarded to a number outside the system — i.e., a regular phone number rather than an
extension.
Note: This feature is activated only if your System Administrator enables it on your station.
You must have personal greeting 2 selected and it must tell callers to press 4 for this feature.
To use this feature, follow these steps:
1. From your ESI Feature Phone, press PROGRAM 6 2 1 and enter the telephone number to which you
want calls forwarded when you're off-premises.
2. Record and activate personal greeting 2. Be sure to tell the caller to press 4 during the greeting to be
connected to your alternate phone. (See the sample greeting, below.)
When you receive a call forwarded in this fashion, you'll be prompted to "press any key" to accept the call.
If you don't answer the call, the caller is returned to your voice mailbox on the ESI system.
Off-premises "reach-me" is available on guest mailboxes, as well.
Sample personal greeting 2 for off-premises "reach me":
"Hello. This is Rick. I'm currently out of the office. To attempt to reach me on my mobile phone, please press 4
now. Otherwise, please leave me a message after the tone and I will return your call as soon as possible."
Message retrieval
Message(s) waiting display
If you have at least one new message, the VOICE MAIL LED will blink and your display will show the number
of new and old messages in your mailbox. The 12-Key Digital Feature Phone displays only the date and time.
On an ESI Cordless Handset, an "envelope" icon on the display also appears when you have at least one
new message.
Note: Message status information (shown in the examples above as NEW 3 OLD 1) appears on a 24-Key or
48-Key Feature Phone only when new messages exist.
Retrieving voice mail messages from your ESI Feature Phone
1. Press VOICE MAIL.
2. Enter your password if required (you may change the requirement for a password in user programming
menu 5; see "Password" on page C.5).
(Continued)
1
This is also the same number used for message notification phone delivery (see "Off-premises message delivery," page D.7).
1
Cordless
Handset or
24-Key
Feature Phone
Voice mail operation
48-Key
Feature Phone
D.3
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