Moving A Message; Off-Premises "Reach Me; Message Retrieval - ESI IVX S-Class User Manual

User's Guide

Moving a message

When you move a message (by pressing 6), a prompt will ask whether you wish to move the message
with or without an introduction. Once you've moved the message, you'll be given the normal options to
handle the message in your mailbox: save, delete, etc.

Off-premises "reach me"

After a caller has been forwarded to your voice mailbox and is listening to your personal greeting, this
feature allows the caller to be forwarded to a number outside the system — i.e., a regular phone number
rather than an extension.
Note: This feature is activated only if your System Administrator enables it on your station.
You must have personal greeting 2 selected and it must tell callers to press 4 for this feature.
To use this feature, follow these steps:
1. From your ESI Feature Phone, press PROGRAM 6 2 1 and enter the telephone number to which
you want calls forwarded when you're off-premises.
2. Record and activate personal greeting 2. Be sure to tell the caller to press 4 during the greeting to
be connected to your alternate phone. (See the sample greeting, below.)
When you receive a call forwarded in this fashion, you'll be prompted to "press any key" to accept the call.
If you don't answer the call, the caller is returned to your voice mailbox on the ESI phone system.
Off-premises "reach-me" is available on guest mailboxes, as well.
Sample personal greeting 2 for off-premises "reach me":
Hello. This is Rick. I'm currently out of the office. To attempt to reach me on my mobile phone,
"
please press 4 now. Otherwise, please leave me a message after the tone and I will return your
call as soon as possible.

Message retrieval

Message(s) waiting display
If you have at least one new message, the VOICE MAIL LED will blink and your display will show the
number of new and old messages in your mailbox. The 12-Key Digital Feature Phone displays only the
date and time.
On an ESI Cordless Handset, an "envelope" icon on the display also appears when you have at least
one new message.
Note: Message status information (shown in the examples above as NEW 3 OLD 1) appears on a 24-Key
or 48-Key Feature Phone only when new messages exist.
Retrieving voice mail messages from your ESI Feature Phone
1. Press VOICE MAIL.
2. Enter your password if required (you may change the requirement for a password in user
programming menu 5; see "Password" on page C.5).
(Continued)
1
This is also the same number used for message notification phone delivery (see "Off-premises message delivery," page D.7).
"
Cordless
Handset or
24-Key
Feature Phone
1
Voice mail operation
48-Key
Feature Phone
D.3