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User's Guide
Voice mail operation
Your ESI system provides accurate and timely messages. Others will become more comfortable leaving you
voice messages if you promptly retrieve and respond to your messages.
VOICE MAIL key
For direct access to all voice mail features, such as picking up messages or transferring directly
to mailboxes:
• On a 48-Key or 24-Key Feature Phone — Use the blue VOICE MAIL key. It will blink whenever you have
one or more new messages, and the display will show you how many new and old messages are stored for
you on the ESI system.
• On a 12-Key Feature Phone — Assign key code 579 to a programmable feature key (see "Programmable
feature keys," page C.3, and "Optional features," page F.14). Until this has been done for your phone,
your mailbox is disabled. (When you try to access a disabled mailbox, the system will notify you that it's
disabled.) You still can retrieve previously left messages and access user programming, but the mailbox
won't be able to receive new voice messages. Therefore, to enable the mailbox, assign key code 579 to a
programmable feature key.
• On an ESI Cordless Handset, use the blue-outlined VOICE MAIL key. The display, directly above the
VOICE MAIL key, will show an "envelope" icon when you have one or more new messages.
Personal greetings
Initially, your mailbox has a generic greeting: "You have reached the mailbox for extension xxx.
Dial 0 to reach the operator or begin recording at the tone." You can record up to three different personal
greetings in your own voice indicating your availability to return calls.
Examples
Sample greeting 1:
Hi, this is [name]. I'm away from my desk or on the phone right now; so please either dial zero to reach
our operator, or leave me your name, number and message at the tone and I'll get back to you as soon
as I can.
Sample greeting 2:
Hi, this is [name]. I'm out of the office. You may dial 1 2 2 for my assistant or, if you prefer, you may
leave me a voice message at the tone — I'll check in regularly — or, if it's important, dial 4 to reach me
on my cell phone.
Sample greeting 3:
Hi, this is [name]. I'm away from my desk at the moment. To reach the operator, dial zero. Otherwise,
leave your name and phone number at the beep so I can return your call.
(Continued)
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These sample greetings refer to certain features which may not be activated for your extension; consult your System Administrator for additional
information, if necessary.
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Voice mail operation
D.1
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