Blind Transfer - ESI 50L User Manual

ESI Feature Phone operation
Supervised transfer — announcing the caller to the called person
1. While connected to an outside call, press a station key (or press TRANSFER and then dial the
extension number) and wait until the called person answers.
2. Announce the caller (e. g., "Hello; I've got Bill on the line and I'm transferring him to you now.")
3. Hang up.
Note: If the transferred-to person doesn't answer in step 1, press the station key again or press FLASH to
be reconnected to the original caller.
. . . to another phone number (trunk-to-trunk transfer)
Important:
USE OF FEATURES, SUCH AS TRUNK-TO-TRUNK TRANSFER, THAT REQUIRE TRUNK-TO-TRUNK
CONNECTIONS WILL INCREASE THE RISK OF TOLL FRAUD. IN NO EVENT SHALL ESTECH SYSTEMS, INC. BE
LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES WHATSOEVER
INCLUDING, BUT NOT LIMITED TO, FRAUDULENT TOLL CHARGES, LOSS OF BUSINESS PROFITS, BUSINESS
INTERRUPTIONS, OR ANY OTHER COSTS OR DAMAGES RELATED THERETO, ARISING FROM THE USE OF
THESE FEATURES.

Blind transfer

1. While connected to an outside call, press TRANSFER and then the line access code (9, 8, or 7),
and then the telephone number to which you want to transfer.
2. Hang up. Now both outside lines are connected via a trunk-to-trunk connection.
Note: If, at any point during the trunk-to-trunk transfer, you wish to return to the original call (e.g., perhaps
you received a busy signal at the remote end, or the recipient simply won't take the call), just press
FLASH. This disconnects the second outside connection, returning you to (and removing from hold) the
original call.
Supervised transfer — announcing the caller to the called person
1. While connected to an outside call, press TRANSFER and then the line access code (9, 8, or 7); then
dial the phone number to which you want to transfer, and wait until the called person answers.
2. Announce the caller (e. g., "Hello; I've got Bill on the line and I'm transferring him to you now.")
3. Hang up. Now both outside lines are connected via a trunk-to-trunk connection.
Note: If, at any point during the trunk-to-trunk transfer, you wish to return to the original call (e.g., perhaps
you received a busy signal at the remote end, or the recipient simply won't take the call), just press
FLASH. This disconnects the second outside connection, returning you to (and removing from hold) the
original call.
E.6
User's Guide