Call Waiting - ESI 50L User Manual

User's Guide

Call waiting

If you have enabled call waiting for your station (PROGRAM 3 1) and a second call comes in while you're on
another, you'll hear a tone in your earpiece and the bottom line of your display will indicate that a second call is
waiting. You can ignore the call waiting and it will be transferred to your mailbox (or other destination set by the
installer). To toggle between the two calls, press FLASH. To drop either call, press RELEASE while connected
to the call to be dropped: this disconnects the call and automatically re-connects you to the other call.
Call waiting display
Be sure to check the display when you're using call waiting. Initially, the first line shows the name or number
of your original call (depending on how the call was created) and the call duration. The second line shows the
name or number of the call waiting along with the duration of that call. The arrow on the display will move
between the first and second lines, indicating to which call you are connected.
1. You're connected to XYZ Company, when you hear a beep and see that Joe Smith is calling:
(In this example, Joe's call is being transferred to you; it's been in the system for 31 seconds.)
2. You press FLASH and are connected to Joe. Note how the arrow moves to indicate the change
of connection:
Note: If Caller ID is not used, the Line number will appear instead of the caller's name or number. If Caller ID is
used, in some instances the local telephone service provider will only show a general caller status such
as Unavailable, Private, or No Data Sent.
Station-to-station call waiting
You can call, or transfer a call to, another station that is in use (as indicated by the fact that its station key, if
one exists for it on your ESI Feature Phone, is glowing red). This generates a call waiting tone in the other
station's earpiece and puts a call waiting indication on the bottom line of that station's display, as explained in
"Call waiting display" (above). If the person ignores the call waiting, your call or the transferred call will be
forwarded to the person's mailbox (or other destination set by the installer).
Background announce feature
(Not available on 12-Key Feature Phone.)
During call waiting, you can also make a brief, private background announcement to the station's earpiece
(if its user has enabled the background announce feature; see "Station options," page C.4).
A background announce key must have been programmed at your station by programming code 5 6 9 at a
programmable feature key (see p. C.2).
1. During call waiting (as described previously), press and hold the programmed announce key to speak;
the key will glow green if background announce is permitted or red if it isn't permitted. The called station
will hear your voice over the outside person's voice. The outside caller, however, cannot hear you. The
called person can respond by pressing FLASH, which places the original call on hold.
2. Release the key when you are finished speaking.
Note: The background announce feature works only between ESI Feature Phones
called person has allowed call waiting and background announce and (b.) the called person is using
his/her handset. The background announce key will be green (if these conditions are met), indicating that
a background announce can be made.
1
A 12-Key Feature Phone will show only the first caller. Even if you hang up from the first call, the second call's Caller ID information will not appear.
2
I.e., non-ESI analog phones on the system can neither send nor receive background announcements.
Cordless
Handset or
24-Key
Feature Phone
Cordless
Handset or
24-Key
Feature Phone
ESI Feature Phone operation
1
Here's an example:
48-Key
Feature Phone
48-Key
Feature Phone
2
— and only if (a.) the
E.11