ESI 50L Administrator's Manual
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ESI 50L Administrator's Manual

ESI 50L Administrator's Manual

Communications server
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See also: User Manual
ESI-50L Communications Server
Administrator's Manual
0450-1152
Rev. A
Copyright © 2008 ESI (Estech Systems, Inc.).
Ethernet is a registered trademark of Xerox Corporation. Microsoft, Windows, and Outlook
are registered trademarks of Microsoft Corporation. Panasonic and DBS are registered trademarks
of Matsushita Electric Corporation of America. Information contained herein is subject to change
without notice. Certain features described herein may not be available at initial release. ESI products are
protected by various U.S. Patents, granted and pending. Visit ESI on the Web at www.esi-estech.com.

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Summary of Contents for ESI 50L

  • Page 1 Matsushita Electric Corporation of America. Information contained herein is subject to change without notice. Certain features described herein may not be available at initial release. ESI products are protected by various U.S. Patents, granted and pending. Visit ESI on the Web at www.esi-estech.com.

  • Page 2: Table Of Contents

    Function 54: Group mailboxes and the broadcast mailbox..E.2 Function 55: Message notification.......... E.3 Function 56: Cascade notification mailboxes ......E.4 Function 57: Q & A mailboxes..........E.5 Note: Remember to tell your users about www.esiusers.com — ESI’s User’s Guide on the Web.

  • Page 3: Administrator Programming: An Introduction

    Remote maintenance with Esi-Access Administrator programming: An introduction You can program an ESI-50L Communications Server locally or remotely from a 48-Key or 24-Key Feature Phone while the system is operating. You also can program using ESI System Administrator, a Windows-based software application your ESI Reseller can provide.

  • Page 4: Voice Mail Features

    • NSP (Network Services Processor) — Allows system programming via TCP/IP. • Support for these options: ™ – and VIP Professional — Each provides a value-added interface to an ESI system. Delivers call ® ® control and unified messaging to Microsoft Outlook 2000/2002/2003/2007.

  • Page 5: System Programming: An Introduction

    ESI-50L Programming Manual System programming: An introduction System programming: An introduction You can program an ESI-50L either (a.) from a 24 or 48-Key Digital Feature Phone in the system (while the system ® is operating) or (b.) with the Windows -based ESI System Administrator.
  • Page 6 # to confirm; the cursor will move to the next character to be entered. To complete the name, press # #. Selectable numbering plan The ESI-50L’s selectable numbering plan offers three preconfigured three-digit plans. When an extension range is selected, department numbers and guest mailbox numbers are also changed. However, regardless of which extension range is selected, feature key codes, and CO line group access numbers will stay the same.

  • Page 7: System Programming Overview

    Shown in the same order as it appears in the programming menu on an ESI desktop Feature Phone. Although a 12-Key Feature Phone allows you to enter Installer and Administrator programming, we don’t recommend that you use a 12-Key Feature Phone for programming because of its one-line display and small number of programmable feature keys.

  • Page 8: Remote Setting Of Day, Night, Holiday And Auto Modes

    Remote setting of day, night, holiday and auto modes Normally, the system’s day/night mode operation will be manually controlled at an ESI Feature Phone and/or set to follow the day/night mode tables (programmed by the Installer) automatically. In addition, the Administrator can remotely change the mode and/or re-record the holiday greeting to handle unexpected closings such as for inclement weather.

  • Page 9: Function 1: System Parameters

    ESI-50L Programming Manual Function 2: CO lines Function 1: System parameters Function 13: Administrator password This function will display the existing password and prompt for entry of a new password. The password can be 2–8 digits long, followed by #. Only those functions listed in this Administrator’s Manual can be programmed via the Administrator password.
  • Page 10 ESI-50L Programming Manual Function 2: CO lines Function 142: Automatic time setting 1: Synchronize with CID This function, when enabled, synchronizes the real-time clock with Caller ID (CID) messaging: call processing compares the time of a CID message to the system real-time clock and, if the difference is more than two minutes, resets the real-time clock to match the time (hours and minutes) of the CID message.

  • Page 11: Function 16: System Feature Parameters

    600–699, for access by any station. A user can initiate a system speed-dial by dialing the speed-dial location number or by accessing the name through the Esi-Dex feature. In Function 32, access to system speed-dial can be denied to individual stations (see page D.3).
  • Page 12 ESI-50L Programming Manual Function 2: CO lines DTMF tone Flash hook 2-second pause Use the scroll key to enter special characters; use the scroll key to backspace. Press # to confirm the inserted character and continue. Press # # to complete the entry.

  • Page 13: Function 3: Extension Programming

    2. Enter the first extension and press #. STATION MOVE 1ST EXT: 104 3. Enter the second extension and then press #. X1044 J SMITH 2ND EXT: 105 (Continued) Your ESI Reseller must use an Installer function to change the numbers of these types of extensions.

  • Page 14: Function 32: Extension Feature Authorization

    (Continued) † An example of a digital Cordless Handset. * An example of an analog phone. Analog stations programmed as FAX or MODEM can’t have call waiting. As determined by an Installer setting. For more information, consult your ESI Reseller.
  • Page 15 If the station user has his/her mailbox set to answer with personal greeting 3 and a caller presses 3 to page that user, this feature automatically pages the station user in the page zones entered in Function 31. If no page zone is entered, all ESI Digital Feature Phones on the system are paged. Default: Enabled.
  • Page 16 Quick Switch key. For information about the Quick Switch key, consult the User’s Guide (ESI # 0450-1135). This field is not available for an extension using a 12-Key Feature Phone or ESI Cordless Handset.
  • Page 17 Function 4: Auto attendant programming Paired ESI Feature Phone/analog phone operation For someone wishing to have an ESI Feature Phone in his office and an existing analog cordless phone for roaming the building, program as follows: 1. Create a call-forward key on the ESI Feature Phone to forward to the analog cordless phone.

  • Page 18: Function 37: Rfid Programming

    • View tag numbers. • Set ESI Presence Management parameters. Note: For more information about ESI Presence Management, consult its Installation Manual (ESI # 0450-0792). Function 371: Access schedule programming Access schedules are used to allow or deny door access with electronic keys (“RFID tags” on the system display) at certain times of the day.
  • Page 19 ESI-50L Programming Manual Function 4: Auto attendant programming 4. Enter the allow time — the time when an electronic key user can begin controlling door locks — in 12-hour format. (To delete an entry, press HOLD.) Press # to confirm when done.
  • Page 20 EXT OR MB: 3. Enter the extension numbers of up to 10 ESI Presence Management RFID Readers for which this tag is allowed to control door access. To give the tag access to all doors, press FLASH. (To delete an entry, press HOLD.) Press # after each entry and then press # again to confirm (in other words: after the last...
  • Page 21 Function 374: ESI Presence Management parameters Playing prompts This determines whether the system plays a prompt — and, if so, which one — when the ESI Presence Management RFID Reader reads an electronic key. Select YES to enable playing of the prompt or NO to disable playing of the prompt.
  • Page 22 ESI-50L Programming Manual Function 4: Auto attendant programming Function 375: RFID Reader parameters This function is used to adjust the doorphone speaker volume of each RFID Reader. 1. Enter the extension number of the RFID Reader. EPM READER SET EXT: 2.

  • Page 23: Function 5: Voice Mail Programming

    To simplify initial installation, all programmed extensions will automatically have the generic personal greeting, “You have reached the mailbox for extension [xxx].” The mailbox user should replace this with a personalized greeting. Each mailbox must have a greeting recorded for the ESI system to consider the mailbox active. Function 53: Guest/info mailboxes Any guest mailbox can be programmed as either a guest or info mailbox.

  • Page 24: Function 54: Group Mailboxes And The Broadcast Mailbox

    ESI-50L Programming Manual Function 5: Voice mail programming Function 54: Group mailboxes and the broadcast mailbox Broadcast mailbox The broadcast mailbox is a special group mailbox which can be used to leave messages for all of the system’s station users who have recorded a personal greeting. The broadcast mailbox’s user list cannot be edited.

  • Page 25: Function 55: Message Notification

    The ESI-50L will call or page when the first new message has been left in a mailbox and will repeat (at the interval of minutes programmed in this function) until the new message(s) have been deleted, saved or moved.

  • Page 26: Function 56: Cascade Notification Mailboxes

    Function 56: Cascade notification mailboxes In addition to individual mailbox paging, ESI-50L can support up to 10 cascade notification mailboxes (533–542). These can be assigned to anyone who requires escalating levels of notification beyond the single level available in all user mailboxes.

  • Page 27: Function 57: Q & A Mailboxes

    10 questions. The questions are recorded in the same manner as recording users’ multiple personal greetings (see the User’s Guide, ESI # 0450-1135). The individual answer segments recorded by the caller are stored as a single message, with the answer segments separated by short beep tones. Each answer segment's maximum length will be as programmed by your Installer.

  • Page 28: Function 6: Recording

    After playing the prompt, the ESI system forwards the call to the extension, branch or mailbox as programmed in call forward no response.

  • Page 29: Function 62: Record Directory Names

    Enter the numeric equivalent to the letters appearing on a phone keypad (for Q or Z, use 1). Up to three numbers may be entered. Your ESI Reseller can give you more information about this. A by-alpha directory branch allows the caller to be connected to a system user by selecting his/her name from a directory.

  • Page 30: Function 63: Message-On-Hold (Moh) Programming

    ESI-50L Programming Manual Function 6: Recording Function 63: Message-on-hold (MOH) programming MOH can be: • A live feed from an external music source connected to the MOH connector located on the side of the cabinet. • One of three default, generic MOHs pre-recorded by the factory.

  • Page 31: Function 7: Reports

    Function 72: ESI Presence Management access door report The ESI Presence Management access door report is available to the Installer and System Administrator, and is based on historical data for the desired access door RFID Reader.
  • Page 32 ESI Communications Servers Programming Manual Function 7: Reports 4. The eight-digit start date for this report is composed of two digits for the month, two digits for the day, and four digits for the year. The start date should be today’s date or earlier. Enter the start date in MMDDYYYY format, and press #.

  • Page 33: Tabular Smdr Format

    • CO line number (“LLL” under the four-digit dial plan, “LL” under the three-digit dial plan) — Begins at column 77. Each record is terminated with a line feed and carriage return character. Used only when Esi-Link is enabled and programmed. Esi-Link SMDR records are generated at only the home location.

  • Page 34: Csv Smdr Format

    Each field is delimited with double quote marks and separated with a single comma. Null fields are still included as place holders (see Example B, above). Each record is terminated with a line feed and carriage return character. Used only when Esi-Link is enabled and programmed. Esi-Link SMDR records are generated at only the home location.

  • Page 35: Extended Smdr Format

    ESI-50L Programming Manual IP programming Extended SMDR format Note: The extended SMDR format is available on only ESI Communications Servers that are running system software xx.3.0 (or higher). For system software downloads, visit www.esiresellers.com/software. 0123456789012345678901234567890123456789012345678901234567890123456789012345678901234567890123456789012 T MM/DD HH:MM:SS HH:MM:SS NNNN VTTT dddddddddddddddddddddddd aaaaaaaaaa...

  • Page 36: Reporting Conventions And Rules

    • Inbound and outbound call records are generated only for calls between a station and a CO line. ESI systems provide SMDR records only for calls answered by, or originated from, a system extension. Unless otherwise noted, ESI systems don’t provide SMDR records for the following types of calls: –...

  • Page 37: Smdr Format When Using Account Codes

    There’s no indication in the SMDR record if an incorrect account number was used. Note: The Es and Rs starting at position 70 will be the only digits used for Esi-Link, which will display the last two digits of the cabinet numbers. For example, an Esi-Link intercom call between Cabinet 701 in Dallas and Cabinet 702 in Chicago would appear as: 01 02.

  • Page 38: Index

    Remote setting, B.4 Call waiting, D.2 Day/night/holiday modes, B.4 Do not disturb (DND), D.2 Entering programming mode, B.3 ESI Presence Management, B.1, B.2, D.6, G.1 ESI Presence Management RFID Reader Parameters, D.9 ESI System Programmer, B.1 Esi-Dex, C.3 System speed-dial, D.3 System speed-dial list, G.1...
  • Page 39 www.esi-estech.com...

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Esi-50l

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