Calling Technical Support; Locating Id Labels - HP Z800 Maintenance And Service Manual

Calling technical support

At times you might encounter an issue that requires technical support. When you call technical support:
Have the workstation readily accessible.
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Write down the workstation serial numbers, product numbers, model names, and model numbers
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and have them in front of you.
Note any applicable error messages.
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● Note any add-on options.
Note the operating system.
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Note any third-party hardware or software.
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Note the details of any blinking LEDs on the front of the workstation.
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Note the applications you were using when you encountered the problem.
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Note the power supply BIST status, if applicable.
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NOTE: When calling in for service or support, you might be asked for the Product Number (example:
PS988AV) of the workstation. If the workstation has a Product Number, it is generally located next to
the 10- or 12-digit Serial Number of the workstation.
NOTE:
On most models, the serial number and product number labels can be found on the top panel
or side of the workstation and at the rear of the workstation.
For a listing of all worldwide technical support phone numbers, visit http://www.hp.com/support,
select your region, and click Contact HP in the upper-left corner.

Locating ID labels

To assist in troubleshooting, product, serial, and authentication numbers are available on each
workstation.
214 Chapter 6 Diagnostics and troubleshooting ENWW