HP xw series Manuals

• 3

  Table of Contents

7

1 Locating HP Resources

• 8

  Product Information
• 9

  Product Support
• 10

  Product Documentation
• 11

  Product Diagnostics
• 12

  Product Updates

13

2 Setting Up the Hardware

• 13

  Quick Setup
  • 14

    Ventilation, COA Label, and Serial Number Label Information
• 15

  Front and Rear Panel Components
  • 16

    Front Panel Components
  • 17

    Rear Panel Components
• 19

  Product Recycling

20

3 Setting Up the Operating System

• 21

  Setting Up the Microsoft Operating System
  • 21

    Installing or Upgrading Device Drivers
  • 21

    Transferring Files and Settings to Your Windows Workstation
• 22

  Setting Up Red Hat Enterprise Linux
  • 22

    Installing with the HP Driver CD
  • 23

    Installing and Customizing Red Hat-Enabled Workstations
    • 23

      Verifying Hardware Compatibility
• 23

  Setting Up Novell SLED
• 23

  Updating the Workstation
  • 23

    Updating the Workstation After First Boot
  • 23

    Upgrading the BIOS
    • 24

      Determining Current BIOS
    • 25

      Upgrading BIOS
  • 25

    Upgrading Device Drivers

26

4 Restoring the Operating System

• 26

  Restore Methods
• 27

  Ordering Backup Software
• 27

  Restoring Windows Vista
  • 27

    Ordering the Restoreplus! Media
  • 27

    Restoring the Operating System
• 28

  Restoring Windows XP Professional
  • 28

    Creating Restoreplus! Media
  • 29

    Creating HP Backup and Recovery (HPBR) Media
  • 30

    Restoring the Operating System
    • 30

      Using Restoreplus
    • 30

      Using HPBR
    • 30

      Using the Recovery Partition
• 30

  Restoring Novell SLED
  • 30

    Creating Restore Media

32

5 Troubleshooting

• 32

  Self-Troubleshooting with HP Vision Field Diagnostics
  • 33

    Overview
  • 34

    Downloading and Accessing HP Vision Field Diagnostics
  • 35

    Accessing HP Vision Field Diagnostics On the Workstation
    • 35

      Creating and Using a Bootable USB Key
    • 35

      Creating and Using a Bootable DVD
    • 35

      Using the HP Memory Test Utility
  • 36

    User Interface
    • 36

      Survey Tab
    • 38

      Test Tab
    • 40

      Status Tab
    • 40

      History Tab
    • 40

      Errors Tab
    • 41

      Help Tab
  • 42

    Saving and Printing Information in HP Vision Field Diagnostics
• 42

  Self-Troubleshooting with HP Insight Diagnostics (Only Available for the HP Xw9400 Workstation)
• 42

  HP Troubleshooting Resources and Tools
  • 42

    HP Help and Support Center
  • 43

    E-Support
    • 43

      Troubleshooting a Problem
    • 43

      Instant Support and Active Chat
    • 43

      Customer Advisories, Customer and Security Bulletins, and Customer Notices
    • 44

      Product Change Notifications
  • 44

    Helpful Hints
    • 44

      At Startup
    • 44

      During Operation
    • 45

      Customizing the Monitor Display
• 45

  Power-On Self Test Error Messages
• 45

  Basic Troubleshooting
  • 46

    General Problems
  • 47

    Hardware Installation Problems
  • 48

    Diagnostic Lights and Audible (Beep) Codes
  • 50

    Chapter 5 Troubleshooting
  • 52

    Calling Technical Support
  • 52

    Locating Warranty Information

• 3

  Table of Contents

5

1 Locating HP Resources

• 6

  Product Information
• 7

  Product Support
• 8

  Product Documentation
• 9

  Product Diagnostics
• 9

  Product Updates
• 10

  Warnings and Cautions

12

2 Setting Up the Hardware

• 12

  Quick Setup
  • 13

    Ventilation, COA Label, and Serial Number Label Information
• 14

  Front and Rear Panel Components
  • 15

    Front Panel Components
  • 16

    Rear Panel Components

18

3 Setting Up Operating System Software

• 18

  Setting Up Software for Windows Vista Business
  • 18

    Restoring the Windows Vista Business Operating System
    • 19

      The HP Backup and Restore (HPBR) Process
      • 19

        Creating System Recovery Dvds or Cds
      • 19

        Restoring From HPBR Dvds or Cds
      • 19

        Restoring Directly From the Recovery Partition
    • 19

      Reclaiming Hard Drive Space From the Recovery Partition
    • 20

      Ordering Backup Software
  • 20

    Transferring Files and Settings to Your Windows Vista Business Workstation Using Windows Easy Transfer
• 21

  Software Setup for Microsoft Windows XP Professional
  • 21

    Restoring the Windows Operating System
    • 21

      The Restoreplus! Process
      • 21

        Creating a Restoreplus! CD
      • 22

        Restoring From Restoreplus! Cds
      • 22

        Restoring From Restoreplus! On the Recovery Partition
    • 22

      HP Backup and Recovery Manager Restore Points
    • 22

      Reclaiming Hard Drive Space From the Recovery Partition
    • 23

      Ordering Backup Software
• 23

  Software Setup for Red Hat Linux
  • 23

    Setting Up and Customizing Red Hat Linux-Preinstalled Workstations
  • 23

    Starting Red Hat Linux
    • 23

      Downloading the Latest HP Driver CD
    • 23

      Installing with the HP Driver CD
  • 24

    Installing and Customizing Red Hat Linux-Enabled Workstations
    • 24

      Verifying Hardware Compatibility
    • 24

      Installing the Red Hat Linux Operating System
  • 24

    Red Hat Linux Activation
• 24

  Software Setup for Red Flag Linux
• 25

  Verifying Your System After First Boot
  • 25

    Upgrading the BIOS
  • 25

    Upgrading Device Drivers

26

4 Troubleshooting

• 26

  Self-Troubleshooting with HP Insight Diagnostics
• 26

  HP Troubleshooting Resources and Tools
  • 26

    HP Help and Support Center
  • 27

    E-Support
    • 27

      Troubleshooting a Problem
    • 27

      Instant Support and Active Chat
    • 28

      Customer Advisories, Customer and Security Bulletins, and Customer Notices
    • 28

      Product Change Notifications
  • 28

    Helpful Hints
    • 28

      At Startup
    • 28

      During Operation
    • 29

      Customizing the Monitor Display
• 29

  Power-On Self Test Error Messages
• 30

  Basic Troubleshooting
  • 30

    General Problems
  • 31

    Hardware Installation Problems
  • 32

    Diagnostic Lights and Audible (Beep) Codes
  • 34

    Chapter 4 Troubleshooting
  • 36

    Calling Technical Support