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HP Z800 Workstation
Maintenance and Service Guide

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Table of Contents

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  • Page 1 HP Z800 Workstation Maintenance and Service Guide...
  • Page 2 United States Environmental Protection merchantability and fitness for a particular Agency. purpose, and is subject to change without notice. The warranties for HP products are 504632-004 set forth in the express limited warranty statements accompanying such products. Fourth Edition, May 2010 Nothing herein should be construed as constituting and additional warranty.
  • Page 3: About This Guide

    About this guide This guide provides service and maintenance information for the HP Z800 Workstation and includes these topics: Guide topics Workstation overview on page 1 Setting up the operating system on page 19 Restoring the operating system on page 25...
  • Page 4 About this guide ENWW...
  • Page 5: Table Of Contents

    Hyper-threading ...................... 18 SATA Power Management ..................18 Intel Turbo Boost Technology ..................18 HP Cool Tools ......................18 2 Setting up the operating system ..................19 Setting up the Microsoft operating system .................. 20 Installing or upgrading device drivers ................ 20 Transferring files and settings to your Windows workstation .........
  • Page 6 Restoring the operating system .................. 26 Restoring Windows XP Professional ..................27 Creating RestorePlus! media ..................27 Creating HP Backup and Recovery (HPBR) media ............28 Restoring the operating system .................. 29 Using RestorePlus! ..................29 Using HPBR ..................... 29 Using the recovery partition ...............
  • Page 7 HP SoftPaq Download Manager ................49 System Software Manager ..................50 Proactive Change Notification .................. 50 Subscriber's Choice ....................50 ROM Flash ......................51 Remote ROM Flash ................... 51 HPQFlash ....................51 F10 Flash ....................51 FailSafe Boot Block ROM ..................52 Recovering the workstation from Boot Block Recovery mode ......
  • Page 8 Grounding the work area ..................70 Recommended ESD prevention materials and equipment ..........70 Tools and software requirements ................71 Special handling of components ................71 Cables and connectors ................71 Hard drives ..................... 72 Lithium coin cell battery ................72 Customer self-repair ........................
  • Page 9 Optical bay filler tray ....................97 Removing a filler tray ................97 Installing a filler tray ................. 99 Optical disk drive ....................100 Removing an optical disk drive from the optical drive bay ......100 Installing an optical disk drive in the optical drive bay ........ 102 Notice for Blu-ray optical drives ...............
  • Page 10 Diagnosis guidelines ......................216 Diagnosis at startup ....................216 Diagnosis during operation ..................217 Troubleshooting checklist ....................... 217 HP troubleshooting resources and tools ................... 219 HP Support Assistant ....................219 HP Help and Support Center .................. 219 E-support ......................219 Troubleshooting a problem ..............
  • Page 11 History tab .................... 242 Errors tab ....................242 Help tab ....................243 Saving and printing information in HP Vision Field Diagnostics ........244 Diagnostic codes and errors ....................244 Diagnostic LED and audible (beep) codes ..............244 LED color definitions ....................248 POST error messages ....................
  • Page 12 Cleaning the workstation case ....................283 Cleaning the keyboard ......................283 Cleaning the monitor ......................284 Cleaning the mouse ......................284 Appendix D Locating HP resources ................... 285 Product information ......................286 Product support ........................287 Product documentation ......................288 Product diagnostics ......................
  • Page 13: Workstation Overview

    Workstation overview This chapter presents an overview of workstation hardware components. It includes these topics: Topics Description on page 1 Specifications on page 8 Features on page 15 Description The following sections describe workstation system board architecture and components, and includes these topics: Topics System board architecture on page 1...
  • Page 14: Processor Technology

    USB 2.0 ports. The 850W power supply is 85% efficient, and the 1110W power supply is 89% efficient. Both power supplies enable Energy Star Version 5.0 system configurations. HP WattSaver technology enables support of the European Union EuP power limit of 1W in off mode. HP Quiet Fan Technology enables quiet system operation.
  • Page 15: Workstation Components

    This section describes workstation components, including front and , and includes these topics: Topics Chassis components on page 4 Front panel components on page 5 Rear panel components on page 6 For complete and current information on supported accessories and components, see http://partsurfer.hp.com. ENWW Description...
  • Page 16: Chassis Components

    Chassis components The following image shows a typical workstation configuration. Drive configurations can vary. Figure 1-2 Workstation components Table 1-1 Workstation component descriptions Item Description Item Description Airflow guide Memory module (DIMM) Side access panel Processor (CPU) Side access panel key lock System board Memory fans Expansion card support...
  • Page 17: Front Panel Components

    Front panel components The following illustration shows the front panel components of a typical workstation configuration. Drive configurations can vary. Figure 1-3 Front panel Table 1-2 Front panel components Item Symbol Description Item Symbol Description 5.25-inch drive bays (3) Headphone connector optical disk drive eject button Microphone connector Workstation power button/power on light...
  • Page 18: Rear Panel Components

    Rear panel components The following illustration shows the rear panel of a typical workstation configuration. Drive configurations can vary. Figure 1-4 Rear panel NOTE: The rear panel connectors are labeled with industry-standard icons and colors to assist in connecting peripheral devices. Table 1-3 Rear panel components Item...
  • Page 19 Table 1-3 Rear panel components (continued) Item Symbol Description Item Symbol Description Side access panel keys Cable lock slot Graphics connector BIST LED ENWW Description...
  • Page 20: Specifications

    Specifications This section provides workstation chassis, power supply, and environmental specifications, and includes these topics: Topics Physical characteristics on page 8 Environmental specifications on page 9 Power supply description on page 10 Ensuring proper ventilation on page 14 Physical characteristics The following table lists the typical workstation physical characteristics.
  • Page 21: Environmental Specifications

    Environmental specifications The following table lists the environmental specifications of HP Workstations. Table 1-4 HP Workstation environmental specifications Operating: 5 to 35°C (40 to 95°F) Non-operating: -40 to 60°C (-40 to 140°F) Temperature NOTE: Derate by one degree C (1.8 degrees F) for every 305m (1,000 ft.) altitude over 1,524m (5,000 ft.).
  • Page 22: Power Supply Description

    Power supply description This workstation offers an 850W power supply and an 1110W power supply to provide power for the workstation. The power supplies are compatible with ENERGY STAR requirements, and offer 85% efficient or better operation. Power supply voltages NOTE: This workstation incorporates the blind-mate plug feature.
  • Page 23: Power Supply Currents

    Power supply currents Table 1-6 Maximum current per rail Voltage rail 850W maximum 1110W maximum continuous current continuous current +12 V-CPU0 18.0A 18.0A +12 V-CPU1 18.0A 18.0A +12 V-MO 18.0A 18.0A +12 V-M1 18.0A 18.0A +12 V-B 18.0A 18.0A +12 V-S 18.0A 18.0A +12 V-D...
  • Page 24: Power Supply Specifications

    See the Site Prep Guide for additional information on input voltage restrictions and how to obtain 1250W output. Power consumption and heat dissipation Power consumption and heat dissipation specifications are available for multiple 850W and 1110W power supply configurations. To review available specifications, see http://www.hp.com/go/ quickspecs. Chapter 1 Workstation overview ENWW...
  • Page 25: Diagnostics And Troubleshooting On

    To reach zero power consumption, unplug the workstation from the power outlet or use a power strip with an on/off switch. For additional information about power-saving features, see the operating system documentation. See the Site preparation guide for the HP Z800 workstation at http://hp.com/support/ workstation_manuals for further power consumption information.
  • Page 26: Ensuring Proper Ventilation

    Ensuring proper ventilation Proper ventilation for the system is important for workstation operation. Follow these guidelines to ensure adequate ventilation: Operate the workstation on a sturdy, level surface. ● Place the workstation in an area with adequate ventilation. Provide at least 15.24 CM (6 inches) ●...
  • Page 27: Features

    This section describes several features that improve workstation performance and usability. It presents these topics: Topics ENERGY STAR Qualification on page 16 Hyper-threading on page 18 EUP compliance mode on page 17 Intel Turbo Boost Technology on page 18 Accessibility on page 17 HP Cool Tools on page 18 ENWW Features...
  • Page 28: Energy Star Qualification

    ENERGY STAR Qualification HP computers marked with the ENERGY STAR logo are compliant with the applicable U.S. Environmental Protection Agency (EPA) ENERGY STAR specifications for computers. The EPA ENERGY STAR logo does not imply endorsement by the EPA. As an ENERGY STAR Partner, Hewlett-Packard Company has determined the products marked with the ENERGY STAR logo are ENERGY STAR qualified per the applicable ENERGY STAR guidelines for energy efficiency.
  • Page 29: Eup Compliance Mode

    Accessibility HP is committed to developing products, services, and information that is easier to access for all customers, including customers with disabilities and age-related limitations. HP products with Windows Vista® Business and Microsoft® Windows® XP Professional preinstalled are designed for accessibility, and these products are tested with industry-leading Assistive Technology products.
  • Page 30: Hyper-threading

    System Management chapter of the Maintenance and Service Guide. HP Cool Tools An HP Workstation with Windows XP Professional includes additional software that is not installed when you first start the workstation. Additionally, a number of preinstalled tools on the workstation can enhance the workstation experience.
  • Page 31: Setting Up The Operating System

    This chapter also includes information on how to determine that you have the latest BIOS, drivers, and software updates installed on the workstation. CAUTION: Do not add optional hardware or third-party devices to the HP workstation until the operating system is successfully installed. Adding hardware might cause errors and prevent the operating system from installing correctly.
  • Page 32: Setting Up The Microsoft Operating System

    Setting up the Microsoft operating system NOTE: If you ordered a downgrade from Windows Vista to Windows XP Professional operating system, your system will be preinstalled with Windows XP Professional operating system. With this configuration, you will receive recovery media for Windows Vista operating system only. In case you need to restore or recover the Windows XP Professional operating system in the future, it is important that you create recovery media disks for Windows XP Professional operating system after first boot.
  • Page 33: Setting Up Red Hat Enterprise Linux

    Red Hat Enterprise Linux (RHEL) operating system, The HP Installer Kit for Linux CDs are currently available for download at http://www.hp.com/support/workstation_swdrivers. Installing with the HP driver CD To install the HP driver CD, see “Installing with the HP Installer Kit for Linux” in the HP Workstations for Linux manual at http://www.hp.com/support/workstation_manuals. ENWW...
  • Page 34: Installing And Customizing Red Hat-enabled Workstations

    Red Hat Enterprise Linux box set that have been qualified to work on an HP workstation. To use the drivers in the HP Installer kit for Linux other than RHEL, you must manually extract the drivers from the HP Driver CD and install them. HP does not test the installation of these drivers on other Linux distributions nor does HP support this operation.
  • Page 35: Determining Current Bios

    F10 Setup utility. The F10 Setup utility displays the workstation BIOS version under File > System Information. Note the workstation BIOS version so that you can compare it with the BIOS versions that appear on the HP website. ENWW Updating the workstation...
  • Page 36: Upgrading Bios

    HP workstation. If you did not purchase your device from HP, HP recommends visiting the HP Web site first to see if your device and its drivers have been tested for HP workstation compatibility. If no driver is available, visit the device manufacturer's Web site to download the latest drivers.
  • Page 37: Restoring The Operating System

    Restoring Novell SLED on page 29 Restore methods The Windows Business Vista operating system can be reinstalled using the HP RestorePlus! process. The Windows XP Professional operating system can be reinstalled using the RestorePlus! process or the HP Backup and Recovery Manager.
  • Page 38: Ordering Backup Software

    Ordering backup software If you cannot create system recovery CDs or DVDs, you can order a recovery disk set from the HP support center. To obtain the support center telephone number for your region seehttp://www.hp.com/ support/contactHP. Restoring Windows Vista This section describes how to restore Windows Vista.
  • Page 39: Restoring Windows Xp Professional

    Depending on the options, there might be additional DVDs you can create. Follow the prompts to create RestorePlus!, operating system, and HPBR media. If you are unable to create CD/DVDs on your workstation, call HP Support and request a RestorePlus! media kit. For worldwide technical support phone numbers, see http://www.hp.com/support.
  • Page 40: Creating Hp Backup And Recovery (hpbr) Media

    The Initial Recovery Point was captured when the RestorePlus! media set was created previously. If the IRP was not created, start the HP Backup and Recovery Manager and create recovery points using the Expert mode. Follow the HPBR online documentation for instructions.
  • Page 41: Restoring The Operating System

    Restoring the operating system CAUTION: Before you restore the operating system, back up your data. When you run RestorePlus! from media, the process deletes all information on the primary hard drive, including all partitions. If you run RestorePlus! from the recovery partition, only the root (C:) partition is affected.
  • Page 42: Creating Restore Media

    Creating restore media THE SUSE Linux Enterprise Desktop preload includes a SUSE ISO icon on the desktop. You can click this icon to go to the /iso directory. The /iso directory contains all iso images used to preload your workstation. To recover or restore the original image, follow the instructions in the readme file in the / iso directory to copy the ISO image file onto CDs.
  • Page 43: System Management

    Power on Self Test (POST), PCI device initialization, Plug and Play support, power management, and the Computer Setup (F10) Utility. The BIOS ROM is a 2-MB Serial Peripheral Interface (SPI) port. http://www.hp.com/go/quickspecs to review the latest BIOS ROM specifications. ENWW...
  • Page 44: The Computer Setup (f10) Utility

    The Computer Setup (F10) Utility This section includes these topics: Topics Computer Setup (F10) functionality on page 32 Accessing the Computer Setup (F10) Utility on page 34 The Computer Setup (F10) Utility menu on page 35 Computer Setup (F10) functionality The Computer Setup (F10) Utility enables you to: Update BIOS using a USB device.
  • Page 45 Specify the Asset Tag or property identification number assigned by the company to this ● workstation. Enable power-on password prompts during system restarts (warm-starts) and power on. ● Hide or show the integrated I/O functionality, including serial, USB, or parallel ports, audio, or ●...
  • Page 46: Accessing The Computer Setup (f10) Utility

    Accessing the Computer Setup (F10) Utility To access the Computer Setup (F10) Utility menu: Power on or restart the workstation. When the display is active and F10=Setup appears in the lower right corner of the screen, press F10. If you do not press at the appropriate time, try again.
  • Page 47: The Computer Setup (f10) Utility Menu

    The Computer Setup (F10) Utility menu The following table describes the functions available in the Computer Setup (F10) utility menu. NOTE: With new BIOS releases, the following content is subject to change, so the menu might be different than shown. Table 4-1 Computer Setup (F10) Utility menu descriptions Heading...
  • Page 48 Table 4-1 Computer Setup (F10) Utility menu descriptions (continued) Heading Option Description Default Setup Provides these options: Save Current Settings as Default—Saves the current settings as default settings for the next ● operation. Restore Factory Settings as Default—Restores the factory settings as the default settings for the ●...
  • Page 49 Table 4-1 Computer Setup (F10) Utility menu descriptions (continued) Heading Option Description Storage Options Provides these options: ● Removable Media Boot—Enables and disables the ability to start the workstation from removable media. Legacy Diskette Write—Enables and disables the ability to write data to removable media. ●...
  • Page 50 Table 4-1 Computer Setup (F10) Utility menu descriptions (continued) Heading Option Description Security Setup Password Enables you to set and enable a setup password for the administrator. If you create a setup password, you must use it to change workstation setup options, to flash the ROM, and to make changes to certain Plug and Play settings under Windows.
  • Page 51 Table 4-1 Computer Setup (F10) Utility menu descriptions (continued) Heading Option Description Embedded This option becomes available if Embedded Device is set to Available. Security Device Embedded Security Device (Hidden or Available) turns the Trusted Platform Mechanism (TPM) on and off. Device Hidden is the default. If this option is made available, the following options become available: Power-On Authentication Support—Enables and disables an authentication feature that ●...
  • Page 52 Table 4-1 Computer Setup (F10) Utility menu descriptions (continued) Heading Option Description To enable the Embedded Security Device and to access any security features associated with the device, you must enter a setup password. Setting a device to Available enables the operating system to access the device. Hidden makes the device unavailable.
  • Page 53 Table 4-1 Computer Setup (F10) Utility menu descriptions (continued) Heading Option Description Advanced Power-On Enables you to set the following: Options ● POST Messages—Enables or disables the splash screen during POST. F9 Prompt (Displayed or Hidden)—Selecting Displayed displays the F9=Boot Menu ●...
  • Page 54 Download (Enable or Disable) (Not available on some workstations.) ● SATA RAID Option ROM Download (Enable or Disable) ● HP Z800 Workstation PCI slots Slot 1 - PCIe2 Slot 1 option ROM download (Enable or Disable) x8(4) Slot 2 - PCIe2...
  • Page 55 Slot 6 - PCI Slot 6 option ROM download (Enable or Disable), and latency timer and speed 32/33 HP Z400 Workstation PCI slots Slot 1 - PCIe2 Slot 1 option ROM download (Enable or Disable), and latency timer and speed...
  • Page 56: Workstation Management

    ROM Flash on page 51 Updating and managing software on page 48 FailSafe Boot Block ROM on page 52 HP Client Manager Software on page 48 Workstation security on page 53 Altiris Client Management Solutions on page 48 Fault notification and recovery on page 63...
  • Page 57: Initial Workstation Configuration And Deployment

    Support for specific features described in this guide can vary by model and software version. The best deployment method depends on the information technology environment and processes. To help you select the best deployment method, see the PC Deployment section of the HP Lifecycle Solutions website (http://www.hp.com/support/HPLS).
  • Page 58: Replicating The Setup

    Replicating the setup This section provides information about replicating the workstation setup. Copying a setup configuration to a single workstation CAUTION: A setup configuration is model-specific. File system corruption can result if source and target workstations are not the same model. To copy a setup configuration: Select a setup configuration to copy, and then restart the workstation.
  • Page 59: Copying A Setup Configuration To Multiple Workstations

    USB media device. Download a BIOS utility for replicating the setup (such as repset.exe), and copy it to the configuration diskette or USB media device. To obtain this utility, see http://www.hp.com/ support/files. Enter the model number of the workstation.
  • Page 60: Updating And Managing Software

    Altiris and HP have partnered to provide comprehensive, tightly integrated systems management solutions to reduce the cost of owning HP client PCs. The HP CMS is the foundation for additional Altiris Client Management Solutions that address: Inventory and asset management ●...
  • Page 61: Hp Softpaq Download Manager

    HP SoftPaq Download Manager is a free, easy-to-use interface for locating and downloading software updates for the HP client PC models in your environment. By specifying your models, operating system, and language, you can quickly locate, sort, and select the softpaqs you need. To download HP SoftPaq Download Manager, visit http://h20331.www2.hp.com/Hpsub/cache/509658-0-0-225-121.html.
  • Page 62: System Software Manager

    Subscriber's Choice Subscriber’s Choice is a client-based service from HP that supplies you with personalized product tips, feature articles, and driver and support alerts and notifications based on the profile. Subscriber’s Choice Driver and Support Alerts and Notifications delivers e-mail notifying you that the information you subscribed to in the profile is available for review and retrieval.
  • Page 63: Rom Flash

    HP PC ROM images over the network. To use Remote ROM Flash, the workstation must be powered on, or turned on using Remote Wakeup. For more information about Remote ROM Flash and HPQFlash, see the HP Client Manager Software or System Software Manager sections at http://www.hp.com/go/ssm.
  • Page 64: Failsafe Boot Block Rom

    If there is media in the diskette or optical disk drives, remove it. Insert a BIOS image CD into the CD drive. You can also use USB media such as an HP DriveKey. Power off, then power on the workstation.
  • Page 65: Workstation Security

    Use the following utilities to manage security settings on the HP workstation: Locally, using the Computer Setup (F10) Utility ● Remotely, using the HP CMS or System SSM, which enables the secure, consistent deployment and ● control of security settings from a simple command line utility...
  • Page 66: Sata Hard Disk Drive Security

    To balance this level of security with the need to address the issue of a forgotten password, the HP implementation of DriveLock employs a two-password security scheme. One password is intended to be set and used by a system administrator, while the other is typically set and used by the user.
  • Page 67: Drivelock Applications

    For users with less stringent security requirements, HP does not recommend enabling DriveLock. Users in this category include personal users, or users who do not maintain sensitive data on their hard disk drives as a common practice.
  • Page 68 Enabling DriveLock To enable and set the DriveLock user password: Power on or restart the workstation. As soon as the workstation is powered on, press and hold until you enter the Computer Setup (F10) Utility. Press Enter to bypass the title screen, if necessary. If you do not press at the appropriate time, you must restart the workstation, and then press and hold...
  • Page 69: Password Security

    Password security The power-on password prevents unauthorized use of the workstation by requiring entry of a password to access applications or data when the workstation is powered on or restarted. The setup password specifically prevents unauthorized access to the Computer Setup (F10) Utility and can also be used as an override to the power-on password.
  • Page 70: Establishing A Power-on Password Using Workstation Setup

    Establishing a power-on password using workstation setup Establishing a power-on password through the Computer Setup (F10) Utility prevents access to the workstation when power is connected, unless you specify the password. When a power-on password is set, the Computer Setup (F10) Utility presents Password Options in the Security menu. The password options include Network Server Mode and Password Prompt on Warm Boot.
  • Page 71: Entering A Setup Password

    Entering a setup password If a setup password has been established on the workstation, you will be prompted to enter it each time you run the Computer Setup (F10) Utility. To enter a setup password: Restart the workstation. As soon as the workstation is powered on, press and hold until you enter the Computer Setup (F10) Utility.
  • Page 72: Deleting A Power-on Or Setup Password

    Deleting a power-on or setup password To delete a power-on or setup password: Power on or restart the workstation. Choose from the following: To delete the power-on password, go to step 4. ● To delete the setup password, as soon as the workstation is powered on, press and hold ●...
  • Page 73: Clearing Passwords

    Clearing passwords If you forget the password, you cannot access the workstation. For instructions about clearing passwords, see Password security on page Chassis security Side access panel key lock The side access panel contains a key lock to prevent the panel from being removed. The key is fastened to the workstation rear panel when shipped from the factory.
  • Page 74: Cable Lock (optional)

    Setting the Side access panel sensor protection level To set the Side access panel sensor protection level: Power on or restart the workstation. As soon as the workstation is powered on, press and hold the key until you enter the Computer Setup (F10) Utility.
  • Page 75: Fault Notification And Recovery

    If the workstation is connected to a network that is managed by HP CMS, the workstation sends a fault notice to the network management application. With HP CMS, you can also remotely schedule diagnostics to run on managed PCs and create a summary report of failed tests.
  • Page 76: Dual-state Power Button

    Dual-state power button With ACPI enabled, the power button can function as an on/off switch or as a sleep state button. This feature does not completely turn off power, but instead causes the workstation to enter a low-power standby state. This enables you to go to standby without closing applications, and to return to the same operational state without any data loss.
  • Page 77: Replacing Components

    Replacing components This chapter presents removal and installation procedures for most internal workstation components. It includes these topics: Topics Warnings and cautions on page 66 Service considerations on page 68 Customer self-repair on page 72 Removing and installing components on page 73 Product recycling on page 212 ENWW...
  • Page 78: Warnings And Cautions

    Observe the following cautions when removing or replacing a processor: — Installing a processor incorrectly can damage the system board. Contact an HP authorized reseller or service provider to install the processor. If you plan to install the processor yourself, read all of the instructions carefully before you begin.
  • Page 79 NOTE: HP accessories are for use in HP Workstation products. They have been extensively tested for reliability and are manufactured to high quality standards. ENWW Warnings and cautions...
  • Page 80: Service Considerations

    Service considerations Review the following service considerations before replacing system components. Cautions, warnings and safety precautions Review the cautions, warnings, and safety precautions before accessing the workstation components. Also, review the Safety and Regulatory Guide that came with the workstation for more information. ESD information Generating static The following table shows that different activities generate different amounts of static electricity through...
  • Page 81: Preventing Esd Equipment Damage

    Preventing ESD equipment damage Many electronic components are sensitive to ESD. Circuitry design and structure determine the degree of sensitivity. The following packaging and grounding precautions are necessary to prevent damage to electric components and accessories: Transport products in static-safe containers such as tubes, bags, or boxes, to avoid hand contact. ●...
  • Page 82: Grounding The Work Area

    Grounding the work area To prevent static damage in the work area: Cover the work surface with approved static-dissipative material. Use a wrist strap connected to ● the work surface, and properly grounded tools and equipment. Use static-dissipative mats, foot straps, or air ionizers to give added protection. ●...
  • Page 83: Tools And Software Requirements

    Tools and software requirements The tools necessary for workstation component removal and installation are: Torx T-15 driver ● Flat blade and cross-tip screwdrivers ● Diagnostics software ● Special handling of components The components included in this section require special handling when servicing the workstation. WARNING! Do not use the front bezel as a handle or lifting point when lifting or moving the workstation.
  • Page 84: Hard Drives

    NOTE: Some components, like the liquid cooling system, are not eligible for Customer Self-Repair and must be returned to HP for service. Call HP Support for further instructions before attempting to remove or repair this system. Chapter 5 Replacing components...
  • Page 85: Removing And Installing Components

    Removing and installing components NOTE: This workstation supports many optional devices. If you do not find installation instructions for your device in the following procedures, see http://hp.com/support/workstation_manuals. This section includes these topics: Topics Component locations on page 74 Power connections on page 90...
  • Page 86: Component Locations

    Component locations The following figure and table describe the system board component layout. Figure 5-1 System board component locations Table 5-2 System board components ID Item Component Item Component Item Component Memory fans Main power PCIe2 x16(8) Memory power HDD LED PCIe x8(4) Memory sockets SAS connectors...
  • Page 87 Table 5-2 System board components ID (continued) Item Component Item Component Item Component CPU1 fan Internal USB-2/DASH Network/USB Front system fan1 (top) Power Button/LED/Spkr Network/USB Front system fan2 (bottom) Front 1394a 1394a/USB CPU power Front audio Keyboard/mouse Battery PCIe2 x16(8) Serial Clear CMOS button PCI 32/33...
  • Page 88: Disassembly Order

    Disassembly order For convenience, disassembly procedures should be followed in a particular order. Use the following table to determine the sequence in which to remove major workstation components. Table 5-3 Workstation component disassembly order Predisassembly procedures on page 77 Cable lock (optional) on page 78 Side access panel on page 79 Airflow guide on page 80 Expansion card support on page 82...
  • Page 89: Predisassembly Procedures

    Table 5-3 Workstation component disassembly order (continued) System board on page 206 Battery on page 210 Predisassembly procedures NOTE: Read Warnings and cautions on page 66 before servicing workstation components. Perform the following steps before servicing a workstation: Review the safety information and precautions in Warnings and cautions on page 66 and the Safety and Regulatory Information for the workstation.
  • Page 90: Cable Lock (optional)

    Cable lock (optional) If a cable lock is installed on the workstation, remove it before servicing the workstation. Unlock it and pull it out of the cable lock slot as shown in the following figure. Figure 5-2 Removing the cable lock Chapter 5 Replacing components ENWW...
  • Page 91: Side Access Panel

    Side access panel Before accessing the internal components of the workstation, you must remove the side access panel. This section describes how to remove and install the side access panel. Removing the side access panel WARNING! Before removing the workstation side access panel, be sure that the workstation is powered off and that the power cord is disconnected from the electrical outlet.
  • Page 92: Airflow Guide

    Airflow guide This section describes how to remove and install the chassis airflow guide. Removing the airflow guide Disconnect power from the workstation (see Predisassembly procedures on page 77). Remove the side access panel (see Removing the side access panel on page 79).
  • Page 93 Disengage the airflow guide tabs from the rear chassis slots (1), and then lift the airflow guide from the chassis (2), as shown in the following figure. Figure 5-5 Removing the airflow guide ENWW Removing and installing components...
  • Page 94: Installing The Airflow Guide

    Installing the airflow guide Disconnect power from the workstation (see Predisassembly procedures on page 77). Remove the side access panel (see Removing the side access panel on page 79). Insert the airflow guide tabs into the rear chassis slots (1), and then lower the airflow guide until it clicks into place in the chassis (2), as shown in the following figure.
  • Page 95 Remove the expansion card support by lifting firmly on the handle at the green touch point (1), and then rotating the support upward (2), as shown in the following figure. Figure 5-7 Rotating the expansion card support ENWW Removing and installing components...
  • Page 96 Disengage the expansion card support tabs from the rear chassis slots (1), and then lift the support from the chassis (2), as shown in the following figure. Figure 5-8 Removing the expansion card support Chapter 5 Replacing components ENWW...
  • Page 97: Installing The Expansion Card Support

    Installing the expansion card support Insert the expansion card support tabs into the rear chassis slots (1), and then lower the support until it clicks into place in the chassis (2), as shown in the following figure. Figure 5-9 Installing the expansion card support ENWW Removing and installing components...
  • Page 98: Right Side Panel

    Right side panel This section describes how to remove and install the right side panel. Removing the right side panel NOTE: Use this procedure to access the backplane wiring. Disconnect power from the workstation (see Predisassembly procedures on page 77). Remove the two T-15 Torx screws (1), and then slide the right side panel in the direction shown in the following figure until it stops, and then lift off the chassis (2).
  • Page 99: Installing The Power Supply

    Pull out the power supply locking handle marked with the green label (1). Use the handle to pull the power supply out of the chassis (2) as show in the following figure. Figure 5-11 Removing power supply Installing the power supply Slide the power supply into the chassis, keeping the handle completely open.
  • Page 100: Installing The Speaker

    Disconnect the speaker cable from the inline front panel I/O cable (1), and slide the speaker from the chassis flanges (2), as shown in the following figure. Figure 5-12 Removing the speaker Installing the speaker To install the speaker, reverse the removal steps. Side access panel sensor (optional) The side access panel sensor is a switch that detects when the side access panel is opened.
  • Page 101: Installing The Side Access Panel Sensor

    Disconnect the sensor cable from the in-line chassis cable as shown in the following figure (1). Figure 5-13 Removing the side access panel sensor Slide the sensor back in its slot, push the sensor down, and then remove it from the chassis (2). Installing the side access panel sensor To replace the side access panel sensor, reverse the removal steps.
  • Page 102: Power Connections

    Power connections For help with identifying power cables, see the following figure and table. Ensure that all cables are routed or tied so they cannot interfere with the processor heatsink fans. Figure 5-14 Identifying the workstation power connectors for a typical configuration Table 5-4 Workstation power connector description Item...
  • Page 103: Front Bezel

    Front bezel This section describes how to remove and install the front bezel. Removing the front bezel Disconnect power from the workstation (see Predisassembly procedures on page 77). Remove the side access panel (see Removing the side access panel on page 79).
  • Page 104: Front Panel I/o Cable Assembly

    Front panel I/O cable assembly This section describes how to remove and install a front panel I/O cable assembly. Removing the front panel I/O cable assembly Disconnect power from the workstation (seePredisassembly procedures on page 77 Remove the side access panel (see Removing the side access panel on page 79).
  • Page 105 Remove the screw (1) and slide front panel cable I/O assembly down, then out of the chassis (2), as shown in the following figure. Figure 5-17 Removing the front panel I/O cable assembly Disconnect the speaker cable (see Removing the speaker on page 87), and remove the tie wraps that secure the front panel I/O cables to the chassis.
  • Page 106: Installing The Front Panel I/o Cable Assembly

    Installing the front panel I/O cable assembly To install he front panel I/O cable assembly: With power removed and the chassis open, guide the front panel I/O cable assembly cables through the chassis openings from which they were removed. Place the front panel I/O cable assembly in the chassis and slide it up into position as shown in the following figure (1).
  • Page 107 Connect the front panel I/O cable assembly cables to the system board as shown in the following figure. Figure 5-19 Connecting the front panel I/O cable assembly cables Table 5-5 Connecting the front panel I/O cable assembly cables Item Description Front audio Front 1394a Front USB...
  • Page 108: Power Switch Cable Assembly

    Power switch cable assembly This section describes how to remove and install the power switch cable assembly. Removing the power switch cable assembly Disconnect power from the workstation (see Predisassembly procedures on page 77). Remove the side access panel (see Removing the side access panel on page 79).
  • Page 109: Installing The Power Switch Cable Assembly

    Disconnect the power switch cable assembly cable from the system board as shown in the following figure. Figure 5-21 Disconnecting the power switch cable assembly cable Guide the power switch cable assembly and cable out of the chassis. Installing the power switch cable assembly To replace the power switch cable assembly, reverse the removal steps.
  • Page 110 Lift the drive release latch at the green label touch point (1), and gently slide the filler tray out of the chassis (2), as shown in the following figure. TIP: Store excess power cables in the filler tray. Remove the cables before removing the tray from the chassis.
  • Page 111: Installing A Filler Tray

    Installing a filler tray Disconnect power from the workstation (see Predisassembly procedures on page 77). Remove the side access panel (see Removing the side access panel on page 79). Lift and hold the drive release latch at the green touch point (1) while sliding the filler tray into the bay (2).
  • Page 112: Optical Disk Drive

    Optical disk drive This section describes how to remove and install an optical disk drive. Removing an optical disk drive from the optical drive bay Disconnect power from the workstation (see Predisassembly procedures on page 77). Remove the side access panel (see Removing the side access panel on page 79).
  • Page 113 Lift the drive release latch at the green touch point (1), and gently slide the drive out of the chassis (2), as shown in the following figure. Figure 5-25 Removing the optical disk drive If you are not installing another optical disk drive, add a filler tray to the empty bay slot (see Installing a filler tray on page 99).
  • Page 114: Installing An Optical Disk Drive In The Optical Drive Bay

    Installing an optical disk drive in the optical drive bay Disconnect power from the workstation (see Predisassembly procedures on page 77). Remove the side access panel (see Removing the side access panel on page 79). Remove the airflow guide (see Removing the airflow guide on page 80).
  • Page 115 Connect the power (1) and data (2) cables to the drive as shown in the following figure. Figure 5-27 Connecting power and data cables ENWW Removing and installing components...
  • Page 116 Connect the optical disk drive data cable to the next available SATA port on the system board as shown in the following figure. Figure 5-28 Connecting the drive cable to the system board NOTE: If no SATA data port connector is available on the system board, check to see that all attached SATA cables are connected to active devices.
  • Page 117: Notice For Blu-ray Optical Drives

    The HP Z400, Z600 and Z800 Workstations have been designed with this in mind; nearly all configurations with currently available HP Professional Displays are compliant. Older HP xw4600 and xw9400 Workstation configurations may not have fully compliant paths based on the installed graphics card and display monitor;...
  • Page 118: Slot Load Optical Disk Drive (optional)

    Slot load optical disk drive (optional) A slot load optical disk drive can be added to the workstation in place of the standard optical disk drive assemblies. The slot load optical bay fits into the chassis and replaces all the standard optical bays.
  • Page 119 Disconnect the chassis power cable from the slot load optical drive power connector as shown in the following figure. Figure 5-30 Disconnecting chassis power cable from optical disk drive power cable If a hard disk drive is installed, disconnect its power and data cables. ENWW Removing and installing components...
  • Page 120 Lift and hold the drive release latch at the green touch point (1), and then slide the slot load assembly out of the chassis (2), as shown in the following figure. TIP: Push on the slot load assembly from the inside of the chassis. Figure 5-31 Removing the slot load assembly Disconnect the power/data cable from the slot load optical disk drive.
  • Page 121 Separate the slot load drive latches (1), tilt the slot load optical disk drive (2), and lift it from the carrier (2), as shown in the following figure. Figure 5-33 Removing the optical disk drive from the carrier ENWW Removing and installing components...
  • Page 122: Installing The Slot Load Optical Disk Drive

    Installing the slot load optical disk drive With power off and the side access panel open, remove the expansion card support and any card cables that might interfere with slot load assembly installation. Remove the airflow guide (see Removing the airflow guide on page 80).
  • Page 123 Connect the power/data cable to the optical disk drive. TIP: Place excess cabling in the slot load optical bay. Figure 5-35 Connecting the power/data cable to the drive ENWW Removing and installing components...
  • Page 124 Insert the slot load assembly into the chassis optical cage until it reaches the release latch. Pull the latch (1) and slide the slot load assembly into the chassis, past the latch. Release the latch and then slide the assembly further into the chassis until it snaps into place (2), as shown in the following figure.
  • Page 125 Connect the chassis power cable to the optical disk drive power cable as shown in the following figure. Figure 5-37 Connecting chassis power cable to optical disk drive power cable Connect the optical disk drive data cable to the system board connector as shown in the following figure.
  • Page 126: Hard Disk Drive

    Hard disk drive This workstation accommodates both SAS and SATA hard drives. Both 3.5 in. standard hard disk drives or 2.5 in. small form factor (SFF) hard disk drives may be installed in the workstation. NOTE: A 2.5 in. hard drive must be mounted in a 3.5 in. adapter before it can be installed in the chassis blind-mate carrier.
  • Page 127: Removing A Hard Disk Drive From The Hard Drive Bay

    Removing a hard disk drive from the hard drive bay Disconnect power from the workstation (see Predisassembly procedures on page 77). Remove the side access panel (see Removing the side access panel on page 79). Press the hard drive carrier release latch at the green touch point and rotate the handle outward (1).
  • Page 128 Carefully separate the upper hard drive carrier rails (1), tilt the drive outward (2), carefully separate the lower carrier rails (3), and then remove the drive from the carrier, as shown in the following figure. Figure 5-40 Removing the drive from the carrier Chapter 5 Replacing components ENWW...
  • Page 129: Installing A Hard Disk Drive In The Hard Drive Bay

    Installing a hard disk drive in the hard drive bay This section describes how to install a hard drive in the hard drive bay. Hard disk drive cable configuration The hard drive bays are labeled 0 (top bay), 1, 2, and 3. (See Component locations on page 74 the Side access panel service label to locate the hard drive bays.) The hard drive bays provide four data cables.
  • Page 130: Installing A Hard Disk Drive

    Installing a hard disk drive Disconnect power from the workstation (see Predisassembly procedures on page 77). Remove the side access panel (see Removing the side access panel on page 79). Select the proper drive bay (SATA or SAS) in which to install the drive. Use the hard disk drive installation order shown in the following figure.
  • Page 131 If there is a drive carrier in the drive slot, press the hard drive carrier release latch at the green touch point and rotate the handle outward (1). Pull the drive carrier out of the hard drive bay as shown in the following figure (2). Figure 5-42 Removing the drive carrier from the chassis ENWW...
  • Page 132 Set the hard drive in the carrier at an angle. Carefully separate the lower hard drive carrier rails (1), and then lower the drive between them, as shown in the following figure. Align the carrier pins with the drive mounting holes and release the rails to secure the lower-end of the drive in place.
  • Page 133 While keeping the hard drive carrier handle in its fully open position, slide the hard drive into the bay (1) until it comes to a hard stop. When the drive is installed, rotate the handle up until it snaps into place, fully securing the drive (2). NOTE: The hard drive carrier handle is used as a lever to properly seat the connectors and to securely retain the hard drive.
  • Page 134: Removing A Hard Disk Drive From The Slot Load Optical Bay

    Removing a hard disk drive from the slot load optical bay Disconnect power from the workstation (see Predisassembly procedures on page 77). Remove the side access panel (see Removing the side access panel on page 79). Remove the airflow guide (see Removing the airflow guide on page 80).
  • Page 135 Disconnect the chassis power cable from the slot load drive power connector as shown in the following figure. Figure 5-46 Disconnecting chassis power cable from hard disk drive connector Disconnect the data cable from the hard drive (1), and from the system board connector (2), as shown in the following illustration.
  • Page 136 Disconnect the chassis power cable from the hard drive power connector as shown in the following figure. Figure 5-48 Disconnecting chassis power cable from hard drive connector Chapter 5 Replacing components ENWW...
  • Page 137 Remove the optical bay slot carrier from the chassis. Lift and hold the drive release latch at the green touch point (1), and then slide the slot load assembly out of the chassis (2), as shown in the following figure. TIP: Push on the slot load assembly from the inside of the chassis.
  • Page 138 Remove the hard drive from the slot load optical drive carrier as shown in the following figure. Figure 5-51 Removing the hard drive from the carrier Chapter 5 Replacing components ENWW...
  • Page 139: Installing A Hard Disk Drive In The Slot Load Optical Bay

    Installing a hard disk drive in the slot load optical bay With power off and the workstation open, remove the expansion card support and any card cables that might interfere with slot load assembly installation. Remove the slot load optical bay assembly. (See Removing the slot load optical disk drive on page 106 for details.)
  • Page 140 Lift and hold the drive release latch at the green touch point (1) while sliding the slot load carrier into the bay. When the front of the carrier is near its final position, release the latch, but continue to slide the carrier inward until the latch closes and engages the carrier (2). NOTE: Install the slot load optical bay with the slot load drive at the top.
  • Page 141 Connect the chassis power cable to the hard drive power connector as shown in the following figure. TIP: Place excess cabling in the slot load bay. Figure 5-55 Connecting chassis power cable to hard drive connector ENWW Removing and installing components...
  • Page 142 Connect the data cable to the hard drive (1) and to the system board connector (2), as shown in the following illustration. If the hard disk drive is SAS, attach a SATA-SAS adapter to the drive before connecting the data cable.
  • Page 143 Connect the chassis power cable to the slot load optical drive power cable. Figure 5-57 Connecting chassis and slot load optical drive power cables Reconnect the optical disk drive data cable to the system board. NOTE: The optical disk drive power/data cable is still connected to the optical disk drive. Figure 5-58 Connecting optical disk drive data cable to system board Reinstall all removed components and reconnect any cables that have been disconnected.
  • Page 144: Removing A Hard Disk Drive From The Optical Drive Bay

    Removing a hard disk drive from the optical drive bay Disconnect power from the workstation (see Predisassembly procedures on page 77). Remove the side access panel (see Removing the side access panel on page 79). Remove the airflow guide (see Removing the airflow guide on page 80).
  • Page 145 Lift the drive release latch at the green touch point (1), and then slide the hard drive carrier from the chassis as shown in the following figure (2). Figure 5-60 Removing the drive from the ODD bay Carefully squeeze the ends of the rails together (1), and then slide the drive out of the carrier (2), as shown in the following figure.
  • Page 146 Carefully separate the rails (1), and remove the hard drive (2), as shown in the following figure. Figure 5-62 Removing the rails Reinstall all removed components and reconnect any cables that have been disconnected. Chapter 5 Replacing components ENWW...
  • Page 147: Installing A Hard Disk Drive In The Optical Drive Bay

    Installing a hard disk drive in the optical drive bay TIP: For optimum performance, install the hard disk drive in the bottom bay; do not install it in the top bay. Disconnect power from the workstation (see Predisassembly procedures on page 77).
  • Page 148 Insert the hard drive, as shown in the following figure: Slide the hard drive carrier into the optical disk drive bay cage until it reaches the release latch. Pull the latch (1), and slide the drive carrier past the latch into the chassis. Release the latch, and then slide the assembly further into the chassis until it snaps into place (2).
  • Page 149: Installing Dual Sff Hard Drives In The Optical Drive Bay

    Connect the power (1) and data (2) cables to the drive, as shown in the following figure. If the hard disk drive is SAS, attach a SATA-SAS adapter to the drive before connecting the data cable. Figure 5-66 Connecting the power and data cables to the drive Ensure that the other end of the data cable is connected to the proper HDD data connector on the system board.
  • Page 150 Gently open the rails (1), as shown in the following figure. Figure 5-67 Installing the drive in the rails Lower the drive into the rails (2) as shown above. Align the four pins on the rails with the holes in the hard drive, and then snap the rails into place.
  • Page 151 Lift and hold the drive release latch at the green touch point (1) while sliding the bracket into the optical bay (2), as shown in the following figure. When the front of the bracket is near its final position, release the latch, but continue to slide the bracket inward until the latch closes and engages the bracket.
  • Page 152: Configuring The Cabling

    Configuring the cabling If the internal bays are not filled to capacity, the pre-installed blind-mate data cables for the unused internal hard drive bays may have to be unplugged from the system board to enable the proper connection of the hard drives installed in this bracket. After all internal and optical bay hard drives are connected, the blind mate cabling may be reconnected to the next available ports on the system board.
  • Page 153: Expansion Card Guide/front Fan Holder

    Connect one end of the data cable to the hard drive as shown in the following figure. Figure 5-71 Connecting the data cables to the hard drives Connect the opposite end of the data cable to the system board. Start with the lowest numbered port connector available on the system board.
  • Page 154 Remove the cables from the retention hook on the expansion card guide/front fan holder (5), as shown in the following figure. Figure 5-72 Removing the graphics cable Chapter 5 Replacing components ENWW...
  • Page 155 Disconnect the front system fan power cable from the system board as shown in the following figure. Figure 5-73 Disconnecting the fan cable ENWW Removing and installing components...
  • Page 156 Press firmly on the two recessed green touch points on the top of the expansion card guide/front fan holder (1), as shown in the following figure. Figure 5-74 Removing the expansion card guide/front fan holder from the chassis Rotate the assembly (2), and then lift it out of the chassis (3). TIP: Move any cables that might be in the way so that you can easily tilt and remove the assembly.
  • Page 157: Installing The Expansion Card Guide/front Fan Holder

    Installing the expansion card guide/front fan holder Ensure that the fan holder includes the desired cooling fans (see Installing a second front system fan on page 149). With power off to the workstation and the chassis open, place the expansion card guide/front fan holder assembly in the chassis.
  • Page 158: System Fans

    System fans This section describes how to remove and install the front and rear system fans. Removing the rear system fan assembly Disconnect power from the workstation (see Predisassembly procedures on page 77). Remove the side access panel (see Removing the side access panel on page 79).
  • Page 159 Use a Torx T-15 driver to remove the four rear system fan assembly Torx screws , and then remove the assembly from the rear of the chassis. Figure 5-76 Removing the rear system fans ENWW Removing and installing components...
  • Page 160: Installing The Rear System Fan Assembly

    Installing the rear system fan assembly With the power off and the chassis open for access, place the rear system fan assembly in the chassis. Use a Torx T15 driver to secure the rear fan assembly in the chassis with four screws as shown in the following figure.
  • Page 161: Installing A Second Front System Fan

    Connect the rear system fan assembly cable to the system board as shown in the following figure. Figure 5-78 Connecting the rear system fan assembly cable Reassemble the workstation, and then replace the side access panel. Installing a second front system fan Remove the expansion card guide/front fan holder (see Removing the expansion card guide/front fan holder on page...
  • Page 162 Orient the front system fan so that the fan label points into the expansion card guide/front fan holder. Figure 5-79 Orienting the fan in the fan holder Insert the fan cable under the fan holder hooks (1), as shown in the following figure. Rotate the fan near the retention tab and press it until it snaps into place in the fan holder (2).
  • Page 163 Guide the fan cable under the cable retention clamps as shown in the following figure. Figure 5-81 Routing the fan cable Install the expansion card guide/front fan holder in the chassis (see Installing the expansion card guide/front fan holder on page 145).
  • Page 164 Replace the graphics auxiliary power cables in the retention hook as shown in the following figure. Figure 5-82 Replacing the graphics auxiliary power cables in the retention hook Chapter 5 Replacing components ENWW...
  • Page 165 Clip the graphics auxiliary power connectors into the expansion card guide storage receptacles as shown in the following figure. Figure 5-83 Replacing the graphics auxiliary power cables in the storage pocket ENWW Removing and installing components...
  • Page 166 Connect the front system fan cable(s) to the system board as shown in the following figure. If there is only one fan, connect its cable to the inner-most connector. Figure 5-84 Connecting the fan cable Reinstall all removed components and reconnect any cables that have been disconnected. Chapter 5 Replacing components ENWW...
  • Page 167: Memory Fans

    Memory fans This section describes how to remove and install the memory fans. Removing the memory fans Disconnect power from the workstation (see Predisassembly procedures on page 77). Remove the side access panel (see Removing the side access panel on page 79).
  • Page 168 Lift the memory fan assembly upward, out of the chassis as shown in the following figure. Figure 5-86 Removing the memory fan assembly Chapter 5 Replacing components ENWW...
  • Page 169: Installing The Memory Fans

    Installing the memory fans With workstation power off and the chassis open, place the memory fan assembly tabs in the chassis slots (1), as shown in the following figure. Figure 5-87 Installing the memory fan assembly Press the release tabs at the green touch points with the index fingers, while grasping the side of the fan assembly with the remaining fingers.
  • Page 170: Memory

    DIMMs are compatible with the workstation. CAUTION: HP only ships DIMMs that are electrically and thermally compatible with this workstation. Because third-party DIMMs might not be electrically or thermally compatible, they are not supported by Supported DIMM configurations...
  • Page 171: Bios Errors And Warnings

    BIOS errors and warnings The BIOS generates warnings/errors on invalid memory configurations: If the BIOS can find a valid memory configuration by disabling plugged-in memory, it does so and ● reports a warning during POST. the workstation can still be started. The warning will indicate the location of the failed DIMM on the system board or memory riser.
  • Page 172: Removing A Dimm

    Removing a DIMM Disconnect power from the workstation (see Predisassembly procedures on page 77). CAUTION: To ensure that DIMMs are not damaged during removal or installation, power off the workstation and unplug the power cord from the AC power outlet. If you do not unplug the power cord before installing memory, the modules might be damaged and the workstation will not recognize the memory changes.
  • Page 173: Installing A Dimm

    Installing a DIMM This section describes how to install a DIMM in the workstation. Required DIMM installation order DIMMs must be installed in a specified order, depending on the workstation processor configuration. Single processor configuration The illustration below shows the DIMM installation order for a single processor workstation. Figure 5-89 Single-processor DIMM installation order ENWW...
  • Page 174: Installing The Dimm

    Dual processor configuration The illustration below shows the DIMM installation order for a dual processor workstation. Figure 5-90 Dual-processor DIMM installation order Installing the DIMM NOTE: For best performance add DIMMs of the same size in pairs across CPUs. Disconnect power from the workstation (see Predisassembly procedures on page 77).
  • Page 175 Push outward on the DIMM socket levers as shown in the following figure. Figure 5-91 Opening DIMM socket levers ENWW Removing and installing components...
  • Page 176 Align the DIMM connector key with the DIMM socket key, and then seat the DIMM firmly in the socket (1), as shown in the following figure. CAUTION: DIMMs and their sockets are keyed for proper installation. To prevent socket or DIMM damage, align these guides properly when installing DIMMs.
  • Page 177: Expansion Card Slot Identification

    Expansion card slot identification This section identifies and describes workstation expansion card slots and presents card configuration information. Expansion card slot description The following figure identifies workstation expansion card slots. Figure 5-93 Identifying expansion card slots The following table describes the workstation expansion card slots. Table 5-6 Expansion card slot description and compatibility Slot...
  • Page 178: Expansion Card Configuration Restrictions For Power Supplies

    One in slot #5 Requires memory and CPU configuration restrictions. Applies if other configuration constraints allow. Workstation memory < 24GB is a common denominator. (See the Site preparation guide for the HP Z800 Workstation at http://hp.com/support/workstation_manuals for further power consumption information.)
  • Page 179 Graphics cards greater than 75 watts require the use of an auxiliary power cable adapter. If a graphics card greater than 75 watts is used, HP recommends that you leave the adjacent slot empty, and follow any additional workstation configuration restrictions. You can also use a lower power or lower profile card between slots for optimum cooling.
  • Page 180: Choosing An Expansion Card Slot

    Choosing an expansion card slot Whenever possible, use the following tips to help you select the proper slot for an expansion card: Insert the primary graphics card in a PCIe x16 slot intended for graphics. ● Insert a second graphics card in a second PCIe x16 slot intended for a secondary graphics card. ●...
  • Page 181: Pcie Card

    PCIe card This section describes how to remove and install a PCIe card. Removing a PCIe card Disconnect power from the workstation (see Predisassembly procedures on page 77). Remove the side access panel (see Removing the side access panel on page 79).
  • Page 182 Raise the rear retention clamp by lifting the metal bar or the green lever (1), as shown in the following figure. If necessary, disconnect the auxiliary power cable (not illustrated). Figure 5-95 Removing a PCIe card Release the PCIe card latch (2), and then carefully lift the card from the chassis (3). TIP: Store the card in an antistatic bag.
  • Page 183: Installing A Pcie Card

    Installing a PCIe card Disconnect power from the workstation (see Predisassembly procedures on page 77). Remove the side access panel (see Removing the side access panel on page 79). Remove the expansion card support (see Removing the expansion card support on page 82).
  • Page 184 Angle the card into the PCI card guide. Align the PCIe card keyway with the slot key, and then firmly seat the card in the slot (1), as shown in the following figure. If required by the card, connect the auxiliary power cable to the card, or other cables or accessories described in the card instructions.
  • Page 185 If required by the card, connect the auxiliary power cable to the card, as shown in the following figure: While pressing on the connector cable release (1), pull the connector away from the receptacle on the expansion card guide/front fan holder (2). Connect the cable to the card (3).
  • Page 186: Pci Card

    PCI card This section describes replacing a PCI card. Removing a PCI card Disconnect power from the workstation (see Predisassembly procedures on page 77). Remove the side access panel (see Removing the side access panel on page 79). Remove the expansion card support (see Removing the expansion card support on page 82).
  • Page 187: Installing A Pci Card

    Installing a PCI card Disconnect power from the workstation (see Predisassembly procedures on page 77). Remove the side access panel (see Removing the side access panel on page 79). Remove the expansion card support (see Removing the expansion card support on page 82).
  • Page 188 Align the PCI card keyway with the slot key, and then firmly seat the card in the slot as shown in the following figure (1). Figure 5-101 Installing a PCI card Close the expansion card retention clamp by rotating it downward (2). The retention clamp is secured by the expansion card support.
  • Page 189: Liquid Cooling Solution

    The following section describes how to remove and install a processor liquid cooling solution (LCS). NOTE: The LCS is not eligible for Customer Self-Repair. Call HP Support for further instructions before attempting to remove or repair this system. Removing the liquid cooling solution...
  • Page 190 Remove the LCS air duct from the airflow guide. Press and hold the LCS air duct tab shown in the following figure (1). Figure 5-103 Removing the LCS air duct Slide the LCS air duct forward, and lower it from the workstation airflow guide (2), as shown in the previous figure.
  • Page 191 Grasp the sides of the LCS radiator cover and remove it from the radiator as shown in the following figure. Figure 5-104 Removing the radiator cover ENWW Removing and installing components...
  • Page 192 Disconnect the LCS cable harness connections from the system board. Disconnect the two cable connectors from the system board (1), as shown in the following figure. Figure 5-105 Disconnecting the LCS cable harness Disconnect the LCS cable harness inline connector (2), as shown in the previous figure. Chapter 5 Replacing components ENWW...
  • Page 193 Remove the cold plate assemblies. Loosen the four LCS mounting screws (shown in the following figure) until the screws completely disengage from the system board backplate, and then lift each assembly from its CPU. Figure 5-106 Loosening the LCS cold plate ENWW Removing and installing components...
  • Page 194 Gently twist the cold plate (1), and remove it from the retention ring (2), as shown in the following figure. Figure 5-107 Removing the cold plate Chapter 5 Replacing components ENWW...
  • Page 195 Remove the rear system fan assembly, with attached LCS radiator, from the chassis (see Removing the rear system fan assembly on page 146) as shown in the following figure. Figure 5-108 Removing the rear system fan assembly with LCS radiator ENWW Removing and installing components...
  • Page 196 Remove the LCS radiator from the rear system fan assembly. Remove the screws that fasten the radiator to the rear system fan mounting plate as shown in the following figure. Figure 5-109 Removing the LCS radiator Separate the radiator from the rear system fan assembly as shown in the previous figure. Reinstall the CPU heatsinks (see Installing the CPU heatsink on page 201).
  • Page 197: Installing A Liquid Cooling Solution

    Installing a liquid cooling solution Disconnect power from the system (Predisassembly procedures on page 77) and remove the side access panel (Removing the side access panel on page 79). Remove the expansion card support (see Removing the expansion card support on page 82).
  • Page 198 Set the cold plate retention ring on the CPU heatsink mounting base, and then slightly tighten a single retention screw (see Installing the CPU heatsink on page 201). TIP: For convenience, start with the rear CPU. Tighten the retention ring screw only one or two turns to keep its corner in place while allowing the rest of the ring to move.
  • Page 199 Insert the LCS assembly into the chassis through the rear system fan opening, from the rear of the chassis as shown in the following figure. Figure 5-112 Inserting the LCS assembly ENWW Removing and installing components...
  • Page 200 Install each LCS cold plates. If installing a new cold plate, remove the plastic cover from the bottom of each cold plate as shown in the following figure. Figure 5-113 Removing the protective cap If reinstalling a cold plate that you removed, apply thermal compound to the top CPU surface (see Installing the CPU heatsink on page 201).
  • Page 201 Rotate the cold plate slightly to position the cold plate tabs under the retention ring tabs (2), as shown in the following figure. TIP: Ensure that the HP logo is positioned horizontally as shown in the figure. Figure 5-114 Aligning the LCS cold plate Press down on the retention ring while twisting the cold plate slightly to make sure it is locked into the retention ring.
  • Page 202 Tighten the four cold plate retention screws (see Installing the CPU heatsink on page 201). Figure 5-115 Tightening the cold plate screws Chapter 5 Replacing components ENWW...
  • Page 203 Position the LCS radiator assembly in the chassis. Guide the top of the assembly under the chassis lip as shown in the following figure. Figure 5-116 Installing the rear system fan assembly Rotate the bottom of the LCS assembly into the chassis opening as shown in the previous figure.
  • Page 204 Fasten the rear system fan assembly, with attached liquid cooling radiator, to the chassis as shown in the following figure (see Installing the rear system fan assembly on page 148) . Figure 5-117 Installing the LCS radiator/rear system fan assembly Connect the LCS cable harness connectors.
  • Page 205 TIP: Position the cable harness so that it does not interfere with the memory fan assembly. Connect the rear, and then front LCS cable harness connectors to the system board (1), as shown in the following figure. Figure 5-118 Connecting the LCS cable harness Connect the LCS cable harness inline connector to the rear system fan connector (2), as shown in the previous figure.
  • Page 206 Install the LCS radiator cover. Align the LCS radiator cover with the radiator as shown in the following figure. Figure 5-119 Installing the radiator cover Press the cover onto the radiator until it snaps into place as shown in the previous figure. Chapter 5 Replacing components ENWW...
  • Page 207 Install the memory fan assembly. Guide the edge of the memory fan assembly under the LCS cooling hoses as shown in the following figure. Figure 5-120 Installing the memory fan assembly Install the memory fan assembly in the chassis (see Installing the memory fans on page 157).
  • Page 208 Install the LCS air duct. Raise the LCS air duct into the workstation airflow guide as shown in the following figure. Figure 5-121 Installing the LCS air duct Slide the LCS air duct back into the airflow guide until it snaps into place as shown in the previous figure.
  • Page 209 Ensure that the front and rear mounting tabs are fully seated as shown in the figure below. Figure 5-122 Positioning the LCS air duct For proper installation, the LCS duct tabs sit above the surface of the main airflow guide as shown in the following figure.
  • Page 210 Install the airflow guide (see Installing the airflow guide on page 82). Install the expansion card support (see Installing the expansion card support on page 85). NOTE: Before you install the expansion card support, when the LCS air duct is installed in the airflow guide, you must install the air flow guide.
  • Page 211: Cpu Heatsink

    CPU heatsink This section describes how to remove and install a CPU heatsink. Removing the CPU heatsink Power down the workstation (see Predisassembly procedures on page 77). Disconnect power from the workstation (see Predisassembly procedures on page 77). Remove the side access panel (see Removing the side access panel on page 79).
  • Page 212 Disconnect the CPU heatsink fan cable from the system board (1), as shown in the following figure. Figure 5-124 Disconnecting the heatsink fan cable Lift the CPU heatsink out of the chassis (2). Use alcohol and a soft cloth to clean the thermal interface residue from the CPU and the heatsink, allowing the alcohol on the CPU and CPU heatsink to dry completely.
  • Page 213: Installing The Cpu Heatsink

    Installing the CPU heatsink Perform one of the following tasks: If you are reusing the original heatsink, apply thermal compound to the center of the CPU top ● surface. If you are using a new CPU heatsink, do not apply thermal compound to the CPU because ●...
  • Page 214 Connect the CPU heatsink fan connector to the system board. Figure 5-125 Connecting the heatsink fan cable Reinstall all removed components and reconnect any cables that have been disconnected. Chapter 5 Replacing components ENWW...
  • Page 215: Cpu

    This section describes how to remove and install a CPU. Removing a CPU Disconnect power from the workstation (see Predisassembly procedures on page 77). Remove the side access panel (see Removing the side access panel on page 79). Remove the expansion card support (see Removing the expansion card support on page 82).
  • Page 216: Installing A Cpu

    Installing a CPU NOTE: HP recommends that you do not swap processors (CPUs) from one system board to another. If installing a second CPU, it must be of the same type as the first CPU. Disconnect power from the workstation (see Predisassembly procedures on page 77).
  • Page 217 Replace the CPU heatsink (see Installing the CPU heatsink on page 201 for installation details.) Reinstall all removed components and reconnect any cables that have been disconnected. ENWW Removing and installing components...
  • Page 218: System Board

    System board This section describes replacing the system board. Removing the system board Disconnect power from the workstation (see Predisassembly procedures on page 77). Remove the side access panel (see Removing the side access panel on page 79). Remove the expansion card support (see Removing the expansion card support on page 82).
  • Page 219 Prepare the chassis for system board removal. Move the optical drives out of the chassis far enough to clear the system board (see Removing an optical disk drive from the optical drive bay on page 100). Place the optical drive cables in the bottom optical drive bay. The following figure presents an example of these steps.
  • Page 220 Place the graphics cables in the hard drive bays. Place the CPU, memory power, and rear system fan cables over the chassis edge. TIP: Use the CPU and memory power cables to hold up the shorter rear system fan cable. The following figure presents an example of these steps.
  • Page 221: Installing The System Board

    Slide the system board forward as shown in the following figure (1). Figure 5-127 Removing the system board Using the CPU heatsinks as handles, lift the system board straight up and then tilt the board to remove it from the chassis (2). Do not damage the cables and rear panel connectors. NOTE: If desired, remove system board components such as the CPU heatsinks and the CPUs.
  • Page 222: Battery

    See the removing and installing sections of this chapter for details on reinstalling component cables. Battery This section describes how to remove and install the battery. The battery that comes with the workstation provides power to the real-time clock and has a minimum lifetime of about three years.
  • Page 223 Rotate the battery enough to get beyond the latch, and then lift it straight up as shown in the following figure. Figure 5-128 Removing the battery ENWW Removing and installing components...
  • Page 224: Installing The Battery

    Place the battery edge under the plastic housing tab and press gently until it snaps into place. Reinstall all removed components and reconnect any cables that have been disconnected. Product recycling HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For information about recycling HP components or products, see http://www.hp.com/go/recycle.
  • Page 225: Diagnostics And Troubleshooting

    Diagnosis guidelines on page 216 Troubleshooting checklist on page 217 HP troubleshooting resources and tools on page 219 Troubleshooting scenarios and solutions on page 223 Self-troubleshooting with HP Vision Field Diagnostics on page 234 Diagnostic codes and errors on page 244 ENWW...
  • Page 226: Calling Technical Support

    On most models, the serial number and product number labels can be found on the top panel or side of the workstation and at the rear of the workstation. For a listing of all worldwide technical support phone numbers, visit http://www.hp.com/support, select your region, and click Contact HP in the upper-left corner.
  • Page 227: Locating Warranty Information

    To locate base warranty information, see http://www.hp.com/support/warranty-lookuptool. To locate an existing Care Pack, see http://www.hp.com/go/lookuptool. To extend a standard product warranty, visit http://www.hp.com/hps/carepack. HP Care Pack Services offer upgraded service levels to extend and expand a standard product warranty. ENWW...
  • Page 228: Diagnosis Guidelines

    If you have installed an operating system other than the factory-installed operating system, check ● to be sure that it is supported on your system by visiting http://www.hp.com/go/quickspecs. Verify that the monitor is turned on and the green monitor light is on. Note that not all monitors are ●...
  • Page 229: Diagnosis During Operation

    For more detailed information, see the troubleshooting chapter in the Maintenance and Service ● Guide at http://www.hp.com/support/workstation_manuals. Troubleshooting checklist Before running diagnostic utilities, use the following checklist to find possible solutions for workstation or software problems.
  • Page 230 Check cables for loose or improper connections. ● After installing a non-plug and play (PnP) expansion board or other option (such as a diskette ● drive), reconfigure the workstation. Are all necessary device drivers installed? ● Have all printer drivers been installed for each application? ●...
  • Page 231: Hp Troubleshooting Resources And Tools

    7 Help and Support Center functions. This customized utility allows you to access specific information about an HP Workstation such as configuration information by clicking Start > Help and Support. The interface also provides customized help and support links to the HP Web site related to the HP Workstation.
  • Page 232: Troubleshooting A Problem

    Instant Support and Active Chat HP Instant Support is a set of Web-based support tools that automate and speed up the resolution of desktop computing, tape storage, and printing problems. Active Chat enables you to electronically submit a support ticket to HP over the Web. When you submit a support ticket, Active Chat collects information about the computer and pass it to an online support specialist.
  • Page 233: At Startup

    If you have installed an operating system other than the factory-installed operating system, check ● to be sure that it is supported on your system by visiting http://www.hp.com/go/quickspecs. Verify that the monitor is turned on and the green monitor light is on.
  • Page 234: Customizing The Monitor Display

    For more detailed information, see the troubleshooting chapter in the Maintenance and ● Troubleshooting Guide at http://www.hp.com/support/workstation_manuals. Customizing the monitor display You can manually select or change the monitor model, refresh rates, screen resolution, color settings, font sizes, and power management settings.
  • Page 235: Troubleshooting Scenarios And Solutions

    Troubleshooting scenarios and solutions This section presents an extensive overview of various troubleshooting scenarios and possible solutions for a Windows-based workstation. NOTE: For Linux troubleshooting information, refer to the HP Workstations for Linux User Manual at http://www.hp.com/support/linux_user_manual. Solving minor problems Table 6-1...
  • Page 236 Table 6-1 Minor problems (continued) Problem Cause Possible Solution Workstation powered off Processor thermal protection is Verify that the workstation air vents are not blocked. automatically and the Power activated. Open the access panel and press the workstation LED flashes red 2 times (once A fan might be blocked or not power button.
  • Page 237: Solving Power Supply Problems

    Table 6-1 Minor problems (continued) Problem Cause Possible Solution LED does not illuminate (see Testing power supply on page 225), replace the power supply. Solving power supply problems This section presents power supply troubleshooting scenarios. Testing power supply Before replacing the power supply, use the Built-In Self-Test (BIST) feature to learn if the power supply still works.
  • Page 238 Table 6-2 Power supply problems (continued) Problem Cause Solution Workstation powers off and the Processor thermal protection is Ensure that the workstation air vents are not blocked. Power LED flashes red 2 times activated. Open the access panel and press the workstation (once every second), followed by a A fan might be blocked or not power button.
  • Page 239: Solving Diskette Problems

    Solving diskette problems Table 6-3 Diskette problems Problem Cause Solution Diskette drive light stays on. Diskette is damaged. Right-click Start, select Explore, and then select a drive. Select File>Properties>Tools. Under Error-checking, select Check Now. Diskette is incorrectly inserted. Remove and reinsert diskette. Files on the diskette are Verify the program diskettes.
  • Page 240: Solving Hard Drive Problems

    Table 6-3 Diskette problems (continued) Problem Cause Solution Invalid system disk is A diskette that does not contain When drive activity stops, remove the diskette and press displayed. the system files needed to start the Spacebar. The workstation attempts to boot from the the workstation has been next device in the boot order.
  • Page 241 Table 6-4 Hard drive problems (continued) Problem Cause Solution Drive not found (identified). Improper cable connection On workstations with discreet data and power cables, ensure that the data and power cables are securely connected to the hard drive. (See the Hard drive section of this guide for connection details.) Improperly seated hard drive On systems with blind-mate drive connections, check for...
  • Page 242: Solving Display Problems

    Solving display problems Table 6-5 Display problems Problem Cause Solution Blank screen (no video). The cable connections are not Verify the cable connections from the monitor to the correct. workstation and to a working electrical outlet. The monitor is off. Turn the monitor on (LED is on).
  • Page 243 Monitor cannot display Change the requested resolution. requested resolution. The picture is broken up, rolls,...
  • Page 244: Solving Audio Problems

    Solving audio problems Table 6-6 Audio problems Problem Cause Solution Sound does not come out of the Software volume control is Double-click the Speaker icon on the taskbar and use the speaker or headphones. turned down. volume slider to adjust the volume. The external speakers are not Turn on the external speakers.
  • Page 245: Solving Printer Problems

    Table 6-6 Audio problems (continued) Problem Cause Solution Sound occurs intermittently. Processor resources are being Shut down all open processor-intensive applications. used by other open applications. Workstation appears to be locked The hard disk might be full. Before recording, be sure there is enough free space up while recording audio.
  • Page 246: Self-troubleshooting With Hp Vision Field Diagnostics

    Diagnostic Failure Code Output – A unique warranty code is generated for each failure which can ● be used to validate diagnostic use for a specific system Easy to use - uses similar user interface as previous field diagnostics, HP Insight Diagnostics ● True End2End diagnostics – same diagnostics modules used in factory ●...
  • Page 247: Overview

    The Survey tab is displayed when you invoke HP Vision Field Diagnostics. This tab shows the current configuration of the workstation. From the Survey tab, there is access to several categories of information about the workstation.
  • Page 248: Downloading And Accessing Hp Vision Field Diagnostics

    Downloading and accessing HP Vision Field Diagnostics Follow these steps to download the HP Vision Field Diagnostics utility from the HP Web site to a DVD or USB, and then use it to perform diagnostics on the workstation: Go to http://www.hp.com.
  • Page 249: Accessing Hp Vision Field Diagnostics On The Workstation

    If the workstation is booted from a CD, a separate boot CD will be required to use the memory diagnostic. Hence, HP recommends that a USB key be used to boot the diagnostic utilities. It is faster than using a CD, and it accommodates both Memory and Vision diagnostics.
  • Page 250: User Interface

    Help — User help about HP Vision Diagnostics. ● There are also some common operations that are part of the utility. They include: Exit Diagnostics button — This button will close HP Vision Diagnostic application and reboot ● your system. Any running test will be aborted.
  • Page 251 Storage — Shows mass storage devices such as floppy drives, optical drives, SATA, SAS hard ● disk drives and controllers, as well as any RAID arrays. System — Shows information about motherboard devices such as fans and cables. ● ENWW Self-troubleshooting with HP Vision Field Diagnostics...
  • Page 252: Test Tab

    Memory can not be tested from within the HP Vision Field Diagnostics application. To test the memory in your workstation, exit HP Vision Field Diagnostic, boot to either the CD or USB flash drive and select HP Memory Test from the boot menu.
  • Page 253 When the tests are complete, the Status tab shows whether the devices passed or failed. If errors are found, go to the Errors tab to display detailed information and recommended actions. ENWW Self-troubleshooting with HP Vision Field Diagnostics...
  • Page 254: Status Tab

    Status tab The Status tab shows the overall progress and status of the test scenario as well as the progress and status of each test. The color coded status are black, blue, green, red, and orange. The Status tab colors are: Waiting (black) —...
  • Page 255: Help Tab

    The Help tab contains a Vision Help section, and a Test Components section. This tab includes search and index features. You may also review the HP End User License Agreement (EULA), as well as the HP Vision Field Diagnostic application version information on this tab.
  • Page 256: Saving And Printing Information In Hp Vision Field Diagnostics

    Saving and printing information in HP Vision Field Diagnostics You can save the information displayed in the HP Vision Field Diagnostics Survey, History and Errors tabs to a diskette or a USB flash drive. You can not save to the hard drive. The system will automatically create an html file that has the same appearance as the information displayed on the screen.
  • Page 257 CPU. If fan is plugged in and seated properly, but is not spinning, the problem might be in the CPU fan. Contact HP for assistance. Verify that the fan assembly is properly attached. If problems persist, there might be a problem with the CPU heatsink. Contact HP for assistance.
  • Page 258 Plug in the AC power. If the power supply fan spins and the BIST LED lights, the power supply is functional. The problem might be on the system board. Contact HP for assistance. If the power supply fan does not spin or the BIST LED does not light, the problem might be in the power supply.
  • Page 259 ROM. To download the Softpaq executable, visit http://www.hp.com/go/workstationsupport. The problem might be on the system board. Contact HP for assistance. Red Power LED blinks nine System powers on but does The problem might be on the system board.
  • Page 260: Led Color Definitions

    Plug in the AC power. If the power supply fan spins and the BIST LED lights, the power supply is functional. The problem might be on the system board. Contact HP for assistance. If the power supply fan does not spin or the BIST LED does not light, the problem might be in the power supply.
  • Page 261 Table 6-9 LED color definitions (continued) LED state LED color System status Solid or flashing System has experienced an error. ( See POST error messages on page 250.) None No light System is in Hibernate, or is off. ENWW Diagnostic codes and errors...
  • Page 262: Post Error Messages

    POST error messages The Power-On Self Text (POST) is a series of diagnostic tests that runs automatically when the workstation is powered on. Audible and visual messages occur before the operating system starts if the POST encounters a problem. POST checks the following items to ensure that the workstation system is functioning properly: Keyboard ●...
  • Page 263 Verify that the memory modules are installed properly. If third-party memory has been added, test the memory configuration using HP memory. Verify the memory module type. 201—Memory Error RAM failure. Run the Computer Setup (F10) utility or the Windows operating system utilities.
  • Page 264 Table 6-10 POST error messages (continued) Screen message Probable cause Recommended action 213—Incompatible Memory A memory module in the memory Verify the memory module type. Modules socket identified in the error message Insert the DIMM in another memory socket. is missing critical SPD information, or is incompatible with the chipset.
  • Page 265 Table 6-10 POST error messages (continued) Screen message Probable cause Recommended action 514—Memory fan not Memory fan missing, disconnected, or Verify that the memory fan is installed and detected defective. connected properly. Replace the fan. 515—CPU Overtemp ocurrred Insufficient processor cooling or If necessary, add a heatsink to the processor and processor defect.
  • Page 266 Reconnect or replace the front USB mechanism. 920—Fatal error on QPI link X Fatal error detected on QPI link x, Potential system board problem; contact HP Support. where x is 0 or 1. This type of error is identified on the line following.
  • Page 267 Table 6-10 POST error messages (continued) Screen message Probable cause Recommended action 1802—Processor Not The system board does not support the Replace the processor with a compatible one. Supported processor. 1803—Processor feature set is Processor feature set is insufficient for Change the BIOS settings or upgrade the processors.
  • Page 268: Configuring Raid Devices

    RAID configuration, see http://www.hp.com/support/ workstation_manuals. Maximum hard drive configurations This section lists the maximum number of hard drives supported on HP workstations for RAID configurations. NOTE: This section applies to internal workstation configurations that do not use add-in cards and JBODs.
  • Page 269: Configuring Sata Raid Devices

    BIOS is only used to support serial-attached optical drives. This section does not apply to configuring SATA RAID in the Linux environment. For Linux SATA RAID, refer to the Software RAID in Linux Workstations section in the HP Workstations for Linux User Guide at http://www.hp.com/support/linux_user_manual.
  • Page 270: Configuring System Bios

    Configuring system BIOS Configure the system BIOS to enable embedded SATA RAID functionality. To enter the system BIOS setup, press F10. Use the arrow keys to highlight the desired language, and then press Enter. Use the arrows to highlight Storage>Storage Options, and then press Enter. Use the up or down arrow key to highlight SATA Emulation.
  • Page 271: Creating Raid Volumes

    Creating RAID volumes To create RAID volumes, use the Intel Matrix Storage Manager option ROM Configuration utility. To enter the Intel Matrix Storage Manager option ROM Configuration utility, press Ctrl+l when prompted If required, refer the workstation Maintenance and Service Guide to make available enough physical drives to create the RAID volume.
  • Page 272: Configuring Sas Raid Devices

    This section does not apply to configuring SAS RAID in the Linux environment. For Linux SAS RAID information, including supported configurations, refer to Installing and Configuring SAS Hardware RAID on HP Linux Workstations at http://www.hp.com/support/xw8600_manuals. Up to the workstation-specific maximum number of internal SAS hard disk drives ●...
  • Page 273: Sas Raid 0 Configuration

    SAS RAID 0 configuration Use the following procedure to configure an Integrated Striped (IS) volume with the BIOS-based configuration utility. The procedure assumes that the system has the required disk and disk controllers. Start the LSI Corporation Configuration Utility. During BIOS start up, you are prompted to Press Ctrl-C to start LSI Corp.
  • Page 274: Sas Raid 1 Configuration

    SAS RAID 1 configuration Use the following procedure to configure an Integrated Mirroring (IM) volume with the BIOS-based configuration utility. The procedure assumes that the system has the required drives and drive controllers. Start the LSI Corporation Configuration Utility. During BIOS start up, you are prompted to Press Ctrl-C to start LSI Corp.
  • Page 275: Sas Raid 1e Configuration

    SAS RAID 1E configuration Use the following procedure to configure an Integrated Mirroring Extended (IME) volume with the BIOS- based configuration utility. The procedure assumes that the system has the required disk and disk controllers. Start the LSI Corporation Configuration Utility. During BIOS start up, you are prompted to Press Ctrl-C to start LSI Corp.
  • Page 276: Deleting Raid Volumes

    Deleting RAID volumes Use the LSI Logic Corporation Configuration Utility to delete SAS RAID volumes. Start the LSI Corporation Configuration Utility. During BIOS start up, you are prompted to Press Ctrl-C to start LSI Corp. Configuration Utility. On the Main menu of the BIOS-based configuration utility, use the arrow keys to select an adapter.
  • Page 277: Configuring Password Security And Resetting Cmos

    Configuring password security and resetting CMOS This chapter describes how to configure password security and to reset CMOS, and includes these topics: Topics Preparing to configure passwords on page 265 Resetting the password jumper on page 267 Clearing and Resetting the CMOS on page 267 Preparing to configure passwords The Computer Setup (F10) Utility enables you to create setup and power-on passwords.
  • Page 278 CAUTION: Before pressing the Clear CMOS button, back up the workstation CMOS settings. Pressing the Clear CMOS button resets CMOS values to factory defaults and erases customized information, asset numbers, and special settings. To back up the CMOS settings, run the Computer Setup (F10) Utility and select Save to Diskette from the File menu.
  • Page 279: Resetting The Password Jumper

    Resetting the password jumper Use the following procedure to disable the power-on or setup password features and clear the power- on and setup passwords. WARNING! To reduce the risk of personal injury from electrical shock and hot surfaces, disconnect the power cord from the wall outlet and let the internal system components to cool before touching. CAUTION: When the workstation is plugged in, the power supply has voltage applied to the , even when the workstation is turned off.
  • Page 280: Using The Computer Setup (f10) Utility To Reset Cmos

    WARNING! To reduce the risk of personal injury from electrical shock and hot surfaces, disconnect the power cord from the wall outlet and allow the internal system components to cool before touching. CAUTION: When the workstation is plugged in, the power supply has voltage applied to the , even when the workstation is powered off.
  • Page 281 This restores the settings that include boot sequence order and other factory settings. However, it does not force hardware rediscovery. Choose Restore Factory Settings as Default, and the press to accept. Select File->Apply Defaults and Exit, and then press to accept. Reset the workstation passwords and configuration information, such as the system date and time.
  • Page 282: Appendix A Connector Pins

    Connector pins Workstation PS/2 keyboard Signal Data Unused Ground +5 VDC Clock Unused Workstation PS/2 mouse Signal Data Unused Ground +5 VDC Clock Unused Workstation Ethernet 10/100– 1000–Mb MbSignal signal (+) Transmit Data TX/RX (-) Transmit Data TX/RX – (+) Receive Data TX/RX Unused TX/RX...
  • Page 283 Workstation serial Signal Carrier Detect Receive Data Transmit Data Data Terminal Ready Signal Ground Data Set Ready Request to Send Clear to Send Ring Indicator Workstation USB Signal +5 VDC - Data + Data Ground Workstation IEEE-1394a Signal Power TPB- TPB+ TPA- TPA+...
  • Page 284 Headphone cable (1/8 inch) Signal 1 (Tip) Audio_Left 2 (Ring) Audio_Right 3 (Shield) Ground Audio line-in cable (1/8 inch) Signal 1 (Tip) Audio_In_Left 2 (Ring) Audio_In_Right 3 (Shield) Ground Line-out audio cable (1/8 inch) Signal 1 (Tip) Audio_Out_Left 2 (Ring) Audio_Out_Right 3 (Shield) Ground...
  • Page 285 SAS drive Segment Backplane Plug and receptacle cable receptacles Primary signal segment SIGNAL GROUND SIGNAL GROUND SIGNAL GROUND Secondary signal segment SIGNAL GROUND SIGNAL GROUND SIGNAL GROUND ENWW...
  • Page 286 SAS drive Segment Backplane Plug and receptacle cable receptacles Power segment precharge GROUND GROUND GROUND precharge GROUND READY LED GROUND precharge Workstation VGA Signal Signal Signal Red Analog Monitor ID Green Analog DDC Serial Data Blue Analog Horizontal Sync Monitor ID +5 VDC Vertical Sync DDC Serial Clock...
  • Page 287 DVI-I cable Signal Signal T.M.D.S DATA 2- HOT PLUG DETECT T.M.D.S DATA 2+ T.M.D.S DATA 0- T.M.D.S DATA 2/4 SHIELD T.M.D.S DATA 0+ T.M.D.S DATA 4- T.M.D.S DATA 0/5 SHIELD T.M.D.S DATA 4+ 2 T.M.D.S DATA 5- DDC CLOCK T.M.D.S DATA 5+ DDC DATA T.M.D.S CLOCK SHIELD ANALOG VERT.
  • Page 288 Display port ML_Lane 1(n) ML_Lane 2(p) AUX CH(n) Hot Plug Detect ML_Lane 2(n) DP_PWR Return ML_Lane 3(p) DP_PWR Main power cable, P1 Signal Signal Signal +12 V_D V12_B PS_ON_L V12_S PSU_ID V12_S PWROK +5V Standby V12_B -12V Memory power cable, P2 Color Signal Color...
  • Page 289 CPU power cable, P3 Signal Color +12V BLK/WHT CPU1 +12V BLK/WHT CPU1 +12V/ BLK/WHT CPU0 +12V/ BLK/WHT CPU0 HDD bay power cable Color Signal BLK/RED BLK/YEL V12-D Graphics aux. power cables, P10, Signal P10 Signal Signal Signal Color 850W 850W 1110W 1110W V12-G...
  • Page 290 DASH/I-USB2, P26 Signal USB8 - USB7 - CAUTION: USB8 + Possible equipment damage. The 2x5 connector can be mated to either a wide 2x5 USB7 + option cable connector or a narrow 1x5 option cable connector. To prevent damage to the connectors, always connect a narrow 1x5 option cable connector to pins 1,3,5, and 7 (not keyed) only of the 2x5 connector (pin 9 is not keyed on the...
  • Page 291 Workstation front system fan 2, P94 Signal +12V TACH1 PWM1 TACH2 PWM2 Workstation rear system fans, P8 Signal +12V Tach1 PWM1 Tach2 PWM2 ENWW...
  • Page 292 Workstation FDD Signal Signal Ground FLP_DIR# FLP_LOWDEN# Ground Key (no pin) FLP_STEP# FLP_WDO Ground Key (no pin) FLP_STEP# Unused Ground Ground FLP_WRTEN# FLP_INDEX# Ground Ground FLP_TRACK# FLP_MOTOR# Ground Ground FLP_WP# Unused Ground Ground FLP_RD_D# FLP_SEL_A# Ground Ground FLP_HD_SEL# Unused Ground Ground FLP_DSKCHG# Appendix A Connector pins...
  • Page 293: Appendix B System Board Designators

    System board designators This appendix describes the system board designators for this workstation. Designator Silk screen Component MH1-MH7 Mounting holes Crisis recovery header/jumper Clear password header/jumper J9 RJ45/USB Rear stacked RJ-45/dual USB J11 RJ45/USB Rear stacked RJ-45/dual USB J12 1394/USB Single rear 1394a/dual USB J13 1394 Front 1394a header...
  • Page 294 Designator Silk screen Component P26 IUSB2 Internal dual USB header P27 IUSB1 Internal single USB header FRNT AUD Front panel audio header P29 HDD LED Hard drive LED connector Serial port connector P60-P63 P60-P63 SATA Connectors SATA0-SATA3 P66-P67 P66-P67 SATA Connectors SATA4-SATA5 P70 CPU0 FAN Primary CPU fan header...
  • Page 295: Appendix C Routine Care

    Routine Care General cleaning safety precautions Never use solvents or flammable solutions to clean the workstation. ● Never immerse any component in water or cleaning solutions; apply any liquids to a clean cloth ● and then use the cloth on the component. Always unplug the workstation before cleaning the keyboard, mouse, or air vents.
  • Page 296: Cleaning The Monitor

    Clean under a key with a swab moistened with isopropyl alcohol and squeezed out. Be careful ● not to wipe away lubricants necessary for proper key functions. Allow the parts to air dry before reassembly. Use tweezers to remove any fibers or dirt in confined areas. ●...
  • Page 297: Appendix D Locating Hp Resources

    Locating HP resources This section provides information on the following HP resources for your workstation: Topics Product information on page 286 HP Cool Tools ● Regulatory information ● Accessories ● System board ● Serial number and Certificate of Authenticity labels ●...
  • Page 298: Product Information

    To access or learn more about these applications, choose one of the following options: Click the HP Cool Tools icon on the desktop, or ● Open the HP Cool Tools folder by selecting Start >...
  • Page 299: Product Support

    For a listing of all worldwide technical support phone numbers, see http://www.hp.com/support/, select your region, and click Contact HP in the upper-left corner. Business Support Center (BSC) For software/driver downloads, warranty information, single-topic documents, user manuals, or service manuals, see http://www.hp.com/go/bizsupport.
  • Page 300: Product Documentation

    These include this User Guide and the Maintenance and Service Guide. Product notifications Subscriber's Choice is an HP program that allows you to sign up to receive driver and software alerts, proactive change notifications (PCNs), the HP newsletter, customer advisories, and more. Sign up at http://www.hp.com/go/...
  • Page 301: Product Diagnostics

    Topic Location Diagnostics tools The HP Vision Field Diagnostics utility can be downloaded from the HP Web site. To use this utility, refer to the appropriate section of the workstation Maintenance and Service Guide. Audible beep and LED code Refer to the appropriate section of the workstation...
  • Page 302: Product Updates

    To locate the current workstation BIOS on your Microsoft Windows workstation, select Start>Help and Support>Pick a Task>Use Tools to view...>Tools>My Computer Information>View general system information..Operating system For information on operating systems supported on HP workstations, see http://www.hp.com/go/wsos. Appendix D Locating HP resources ENWW...
  • Page 303: Index

    Updating 20, 24 Specifications 12 SATA RAID 257 System fans 13 Connector pins Voltages 10 Audio line-in 272 HP Backup and Recovery 28 Product features Audio line-out 272 HP resources Front panel components 5 CPU fans 278 Locating 285 Physical characteristics 8...
  • Page 304 Restoring the operating system Restore methods 25 Windows Vista 26 Windows XP 27 Software Ordering 26 Support Locating HP resources 285 Updating the workstation First boot update 22 Updating drivers 24 Updating the BIOS 24 Windows operating system monitor 222...

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