Calling Technical Support; Locating Warranty Information - HP Xw4300 - Workstation - 2 GB RAM Troubleshooting Manual

Calling technical support

At times you might encounter an issue that requires technical support. When you call technical support:
● Have your workstation readily accessible.
●
Write down the workstation serial numbers, product numbers, model names, and model numbers
and have them in front of you.
●
Note any applicable error messages.
●
Note any add-on options.
● Note the operating system.
●
Note any third-party hardware or software.
●
Note the details of any blinking LEDs on the front of the workstation.
● Note the applications you were using when you encountered the problem.
●
Note the power supply BIST status, if applicable.
NOTE: When calling in for service or support, you might be asked for the Product Number (example:
PS988AV) of your workstation. If your workstation has a Product Number, it is generally located next to
the 10- or 12-digit Serial Number of your workstation.
NOTE: Refer to
of the Serial Number label on your workstation. On most models, the serial number and product number
label are located at the rear of the workstation.
For a listing of all worldwide technical support phone numbers, visit http://www.hp.com/support, select
your region, and click Contact HP in the upper-left corner.

Locating warranty information

To locate base warranty information, see http://www.hp.com/support/warranty-lookuptool.
To locate an existing Care Pack, see http://www.hp.com/go/lookuptool.
To extend a standard product warranty, visit http://www.hp.com/hps/carepack. HP Care Pack Services
offer upgraded service levels to extend and expand a standard product warranty.
46 Chapter 5 Troubleshooting
Ventilation, COA label, and serial number label information on page 8 for the location
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