Calling Technical Support - HP XW9600 Setup And Troubleshooting Manual

Table 4-3 Diagnostic Lights and Audible Codes (continued)
Activity
System does not power on
and LEDs are not blinking.
No beeps.
* Refer to your workstation's Service and Technical Reference Guide for BIST information.

Calling Technical Support

At times you may encounter an issue that requires technical support. When you call technical support:
●
Be in front of your workstation.
● Write down the workstation serial numbers, product numbers, model names, and model numbers
and have them in front of you.
●
Note any applicable error messages.
●
Note any add-on options.
● Note the operating system.
●
Note any third-party hardware or software.
20 Chapter 4 Troubleshooting
Possible Cause
System unable to power on.
Recommended Action
CAUTION Internal components may be powered even when
the system is off. To prevent damage, disconnect the workstation
power cord before you remove a component.
Press and hold the power button for less than 4 seconds. If the hard drive
LED turns green, then:
1. Remove the expansion cards one at a time and try holding the power
button again for less than 4 seconds.
2. The problem may be on the system board. Contact HP for
assistance.
OR
Press and hold the power button for less than 4 seconds. If the hard drive
LED does not turn on green then:
1. Check that unit is plugged into a working AC outlet.
2. Open the access panel and check that the power button harness is
properly connected to the system board.
3. Check that ALL power supply cables are properly connected to the
system board.
4. Check the power supply functionality
a. Disconnect the AC power.
b. Disconnect ALL internal power supply cables.
c. Plug in the AC power.
● If the power supply fan spins and the BIST* LED lights, the power
supply is functional. The problem may be on the system board.
Contact HP for assistance.
●
If the power supply fan does not spin or the BIST* LED does not
light, the problem may be in the power supply. Contact HP for
assistance.
ENWW