Calling Technical Support; Locating Id Labels - HP Z800 Workstation Maintenance And Service Manual

Calling technical support

At times you might encounter an issue that requires technical support. When you call technical support:
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PS988AV) of the workstation. If the workstation has a Product Number, it is generally located next to
the 10- or 12-digit Serial Number of the workstation.
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or side of the workstation and at the rear of the workstation.
For a listing of all worldwide technical support phone numbers, visit http://www.hp.com/support, select
your region, and click Contact HP in the upper-left corner.

Locating ID labels

To assist in troubleshooting, product, serial, and authentication numbers are available on each
workstation.
186 Chapter 6 Diagnostics and troubleshooting
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Have the workstation readily accessible.
Write down the workstation serial numbers, product numbers, model names, and model numbers
and have them in front of you.
Note any applicable error messages.
Note any add-on options.
Note the operating system.
Note any third-party hardware or software.
Note the details of any blinking LEDs on the front of the workstation.
Note the applications you were using when you encountered the problem.
Note the power supply BIST status, if applicable.
When calling in for service or support, you might be asked for the Product Number (example:
On most models, the serial number and product number labels can be found on the top panel
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