Hp Insight Remote Support Software - HP X5000 G2 Administrator's Manual

For X5000 G2 guides, go to www.hp.com/support/manuals, select NAS Systems under
storage, and select an X5000 G2 product.
For software-related components and issues, online help or user guide documentation may
offer troubleshooting assistance. Known issues, workarounds and service releases are addressed
in this guide or the release notes.
Customer notices—Address informational topics about the HP X5000 G2 Storage System.
Customer advisories—Address know issues and solutions or workarounds.
NOTE: You must register for Subscriber's Choice to receive customer advisories and notices. See
"Subscription service" (page 128)

HP Insight Remote Support software

HP strongly recommends that you install HP Insight Remote Support software to complete the
installation or upgrade of your product and to enable enhanced delivery of your HP Warranty,
HP Care Pack Service, or HP contractual support agreement. HP Insight Remote Support supplements
your monitoring, 24x7 to ensure maximum system availability by providing intelligent event
diagnosis, and automatic, secure submission of hardware event notifications to HP, which initiates
a fast and accurate resolution, based on the service level of your product. Notifications may be
sent to your authorized HP Channel Partner for onsite service, if configured and available in your
country. The software is available in two variants:
HP Insight Remote Support Standard: This software supports server and storage devices and
is optimized for environments with 1 to 50 servers. Ideal for customers who can benefit from
pronotification, but do not need proservice delivery and integration with a management
platform.
HP Insight Remote Support Advanced: This software provides comprehensive remote monitoring
and proservice support for HP servers, storage, network and SAN environments, plus selected
non-HP servers than have a support obligation with HP. It is integrated with HP Systems Insight
Manager. A dedicated server is recommended to host both HP Systems Insight Manager and
HP Insight Remote Support Advanced.
Details for both versions are available at:
http://www.hp.com/go/insightremotesupport
To implement Insight Remote Support for HP X5000 G2 systems, follow the instructions in release
A.05.70 or later of the following guides:
HP Insight Remote Support Standard Hosting Device Configuration Guide (for standard support)
HP Insight Remote Support Advanced CMS Configuration and Usage Guide (for advanced
support)
HP Insight Remote Support Standard Managed Systems Configuration Guide (for standard
support).
To obtain these guides:
1. Go to the Insight Remote Software website (previously cited).
2. From the Product Information menu, select either Insight Remote Standard or Insight Remote
Support Advanced software.
3. Select Support Documentation.
50 Monitoring and troubleshooting the storage system
for more information.