Hp Insight Remote Support Software - HP StorageWorks x9300 Administrator's Manual

HP Insight Remote Support software

HP Insight Remote Support supplements your monitoring, 24x7 to ensure maximum system availability
by providing intelligent event diagnosis, and automatic, secure submission of hardware event
notifications to HP, which will initiate a fast and accurate resolution, based on your product's
service level. Notifications may be sent to your authorized HP Channel Partner for on-site service,
if configured and available in your country. The software is available in two variants:
HP Insight Remote Support Standard: This software supports server and storage devices and
is optimized for environments with 1-50 servers. Ideal for customers who can benefit from
proactive notification, but do not need proactive service delivery and integration with a
management platform.
HP Insight Remote Support Advanced: This software provides comprehensive remote monitoring
and proactive service support for nearly all HP servers, storage, network, and SAN
environments, plus selected non-HP servers that have a support obligation with HP. It is
integrated with HP Systems Insight Manager. A dedicated server is recommended to host both
HP Systems Insight Manager and HP Insight Remote Support Advanced.
Details for both versions are available at:
http://www.hp.com/go/insightremotesupport
The required components for HP Insight Remote Support are preinstalled on the file serving nodes.
You will need to install the Central Management Server (CMS) on a separate Windows system.
See the X9000 Series release notes for more information.
20 Getting started