Tektronix 1235N - Phaser Color Laser Printer Service Manual page 36

Printer fault messages
Code Front panel message
A11 Jam A11, Remove Output Open Cover A, See
Labels
1. Ensure the correct weight and type of paper is loaded in the currently used
tray. Also ensure the paper is loaded correctly in the tray.
2. Clean the pick and registration rollers.
3. Ensure there are no obstructions in the paper path.
4. Test the registration motor and clutch as described in "Motor and clutch
tests" on page 69. Replace the motor or clutch if necessary.
5. Inspect the wiring for the registration clutch and registration motor.
6. Replace the engine controller board.
A22 Jam A22, Remove Output Open Cover A, See
Labels
1. Ensure the correct weight and type of paper is loaded in the currently used
tray. Also ensure the paper is loaded correctly in the tray.
2. Clean the pick and registration rollers.
3. Ensure there are no obstructions in the paper path.
4. Test the registration motor and clutch as described in "Motor and clutch
tests" on page 69. Replace the motor or clutch if necessary.
5. Inspect the wiring for the registration clutch and registration motor.
6. Replace the engine controller board.
B8 Jam B8 Open Cover B, See Labels
1. Ensure the correct weight and type of paper is loaded in the currently used
tray. Also ensure the paper is loaded correctly in the tray.
2. Clean the duplex unit's rollers.
3. Test the duplex motor and clutch as described in "Motor and clutch tests"
on page 69.
4. Replace the duplex unit.
5. Replace the engine controller board.
B13 Jam B13 Open Area B, See Labels
1. Ensure the correct weight and type of paper is loaded in the currently used
tray. Also ensure the paper is loaded correctly in the tray.
2. Inspect and clean the eject rollers behind the fuser unit.
3. Ensure the paper path leading to the duplex unit and the duplex unit's paper
path are both clear of obstructions.
4. Inspect the operation of the solenoid activated separator gate the direct the
print into the duplex unit. Test the exit solenoid with the "Motor and clutch
tests" on page 69.
5. Replace the duplex unit.
6. Replace the engine controller board.
22 Phaser 1235 Network Color Printer
Service message
A11-Paper Feed Jam
A22-Feed Path Jam
B8-Duplex Jam
B13-Duplex Inverter Jam