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NEC Express5800 Series
N8800-103F, EXP320HR
NEC Express5800/320Fc-LR/MR
User's Guide

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  • Page 1

    NEC Express5800 Series N8800-103F, EXP320HR NEC Express5800/320Fc-LR/MR User's Guide...

  • Page 3

    N8800-103F, EXP320HR NEC Express5800/320Fc-LR/MR User's Guide 1st Edition 7-2007 856-126614-901- A...

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    The NEC product(s) discussed in this document are warranted in accordance with the terms of the Warranty Statement accompanying each product. However, actual performance of each such product is dependent upon factors such as system configuration, customer data, and operator control.

  • Page 5

    Keep this User's Guide handy for quick reference when necessary. SAFETY INDICATIONS To use the NEC Express5800 series safely, follow the instructions in this User's Guide. This guide explains components that pose a danger, types of dangers, and actions taken to prevent them;...

  • Page 6

    SYMBOLS USED IN THIS USER'S GUIDE AND WARNING LABELS Attention Indicates a risk of an electric shock. Indicates a risk of a personal injury due to heat. Indicates a risk of catching your fingers. Indicates a risk of a fire or smoke. Indicates a general precaution or warning that is not defined herein.

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    Mandatory actions Unplug the server. There is a risk of an electric shock or fire. Indicates a general action to take that is not defined herein. Make sure to follow the instructions.

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    NOTE: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.

  • Page 9

    Trademarks and Patents NEC EXPRESSBUILDER and NEC ESMPRO are trademarks of NEC Corporation. Microsoft, and Windows are registered trademarks of Microsoft Corporation in the United States and other countries. All other product, brand, or trade names used in this publication are the trademarks or registered trademarks of their respective trademark owners.

  • Page 11

    (5) NEC assumes no liability arising from the use of this product, nor any liability for incidental or consequential damage arising from the use of this manual regardless of (4) above.

  • Page 12

    “high performance,” “scalability,” and “general versatility” provided by NEC Express5800 series. In the event of trouble, its dual configuration will allow the system to instantaneously isolate the failed parts to assure non-stop running; operation will be moved smoothly from one module to the other, minimizing damage to it.

  • Page 13: General Description

    This chapter describes how to make settings of built-in basic input/output system. It also describes factory-shipped parameters. Chapter 5 Installing and Using Utilities This chapter describes features and operating procedures of a standard utility “NEC EXPRESSBUILDER.” It also describes procedures to install and operate various software programs contained in its CD-ROM.

  • Page 14

    Keep the accessories in a safe place. You will need them when you perform setup,  addition of options, or replacement of failed components. To check NEC EXPRESSBUILDER components, see the attached list.  Be sure to fill out and mail the software registration card that is attached to your operating ...

  • Page 15

    CONTENTS PREFACE............................ii ABOUT THIS USER'S GUIDE....................iii...

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    (This page is intentionally left blank.)

  • Page 17: Precautions For Use

    Chapter 1 Precautions for Use This chapter includes information necessary for the proper and safe operation of the server.

  • Page 18: Warning Labels

    1-2 Precautions for Use WARNING LABELS Warning labels are placed in certain parts of the system so that the user stays alert to possible risks (Do not remove or damage these labels). If some label is missing, about to peel off, or illegible, contact your sales agent.

  • Page 19: Precautions For Safety

    Precautions for Use 1-3 PRECAUTIONS FOR SAFETY This section provides precautions for using the server safely. Read this section carefully to ensure proper and safe use of the server. For symbol meanings, see "SAFETY INDICATIONS" described in the previous section. General WARNING Do not continue to use the equipment if you detect smoke, odor, or noise.

  • Page 20: Use Of Power Supply And Power Cord

    1-4 Precautions for Use Use of Power Supply and Power Cord WARNING Do not handle a power plug with a wet hand. Do not plug/unplug a power cord with a wet hand. There is a risk of an electric shock. Do not connect the ground wire to a gas pipe.

  • Page 21

    Precautions for Use 1-5 Installation, Relocation, Storage and Connection WARNING Disconnect the power cord(s) before installing or removing the equipment. Be sure to power off the equipment and unplug its power cords from the wall outlet before installation/relocation. All voltage is removed only when the power cords are unplugged.

  • Page 22

    Do not use any non-designated interface cable. Use only interface cables designated by NEC; identify which component or connector to attach beforehand. If you use a wrong cable or make a wrong connection, there is a risk of short-circuit that could lead to a fire.

  • Page 23: Cleaning And Handling Of Internal Devices

    Precautions for Use 1-7 Cleaning and Handling of Internal Devices WARNING Do not disassemble, repair, or alter the server. Unless described herein, never attempt to disassemble, repair, or alter the equipment. There is a risk of an electric shock or fire as well as malfunction. Do not look into the DVD-ROM drive.

  • Page 24: During Operation

    1-8 Precautions for Use CAUTION C A U T I Protect the unused connectors with the protective cap. The unused power cord connectors are covered with the protective cap to prevent short circuits and electrical hazards. When removing the power cord connector from the internal devices, attach the protective cap to the connector.

  • Page 25

    Precautions for Use 1-9 Rack-mount Model CAUTION Do not install the equipment on a nonconforming rack. Install the equipment on a 19-inch rack conforming to the EIA standard. Do not use the equipment without a rack or install it on a nonconforming rack. The equipment may not function properly, and there is a risk of damage to physical assets or injuries.

  • Page 26: For Proper Operation

    Before turning off the power or ejecting a disk, make sure that the access LED is off. When you have just turned off the power, wait at least 30 seconds before turning it on again. Once you have turned on the server, do not turn it off until the "NEC" logo appears on the screen.

  • Page 27

     option, there is a risk of malfunction that could lead to a breakdown. It is recommended to use NEC's genuine option products. Some competitors’ products are  compatible with this server. However, servicing for trouble or damage resulting from such a...

  • Page 28: Disposal Of Equipment And Consumables

    1-12 Precautions for Use DISPOSAL OF EQUIPMENT AND CONSUMABLES When you dispose of the main unit, hard disk drives, floppy disks, CD-ROMs, optional  boards, etc., you need to observe your local disposal rules. Dispose the attached power cable along with the equipment to avoid it being used with other equipment. For details, check your local codes..

  • Page 29: If System Trouble Is Suspected, About Our Web Service

    In this case, check LED indications of the server and alarm indications on the display, which will serve as helpful information at the time of repair. ABOUT OUR WEB SERVICE Information on NEC Express5800/320Fc series including modification modules is also available on our web site, http://www.necam.com/servers/ft/...

  • Page 30

    1-14 Precautions for Use Ergonomic Advice Prolonged use of a computer may affect your health. Keep in mind the following to reduce stresses on your body: Sit with good posture Sit on your chair with your back straight. If the desk height is appropriate, you will slightly look down at the screen and your forearms will be parallel to the floor.

  • Page 31

    Chapter 2 General Description This chapter describes the features and operation of the NEC Express5800/320Fc series. Refer to this chapter when you want to understand various components and how to operate them.

  • Page 32: Standard Features

    2-2 General Description STANDARD FEATURES The NEC 320Fc Server is a fault tolerant server with redundant hardware. High performance Quad-Core (2.66 GHz) or Dual-Core (2.0 GHz) ® Intel Xeon Processor High-speed Ethernet interface (1000Mbps/100Mbps/10Mbps supported) High-speed disk access (SAS (Serial...

  • Page 33

    NEC Express5800/320Fc series detects status changes, errors and other events and notifies the Windows Event Log of these events. If you use an alarm notification tool, you can configure NEC Express5800/320Fc series to notify you when certain events occur.

  • Page 34

    NEC Express5800/320Fc series automatically maintains data as the current data. Automatic detection and notification of faults NEC Express5800/320Fc series detects and sorts out all events such as general status changes and faults, and notifies Windows Event Log of these events.

  • Page 35

    NEC Express5800/320Fc series uses NEC ESMPRO as a server management tool. This tool uses a GUI that allows monitoring and setting of NEC Express5800/320Fc series. NEC ESMPRO can be used both locally and remotely on work station PCs or server PCs. Event notification function When trouble or other events are detected on NEC Express5800/320Fc series, notifications will are posted in Windows Event Log.

  • Page 36: How The Operating System Sees The Cpu Modules, How Cpu Modules Appear On Device Manager

    2-6 General Description HOW THE OPERATING SYSTEM SEES THE CPU MODULES On NEC Express5800/320Fc series, the CPU modules are redundantly configured and all processors installed on this server are shown. How CPU modules appear on Device Manager As shown below, logical CPUs are displayed as many as there are. For multi-processor, the number of displayed CPUs is the number of physical processors on one CPU/IO module multiplied by the number of cores per processor.

  • Page 37: How Cpu Modules Appear On Task Manager

    General Description 2-7 How CPU modules appear on Task Manager As with Device Manager, logical CPUs are displayed as many as there are. System with one CPU (Dual-Core) System with two CPUs (Dual-Core)

  • Page 38: Names And Functions Of Components

    2-8 General Description NAMES AND FUNCTIONS OF COMPONENTS Names and functions of components are shown below: (1) LEDs For more information see the description on the front view (page 2-9). (2) Front bezel The cover to protect devices in the front.

  • Page 39: Front View

    General Description 2-9 Front View (7)-3 (11) (7)-2 (10)-1 (10)-2 (7)-1 With the front bezel removed...

  • Page 40

    2-10 General Description (1) CPU/IO module 0 This module contains the CPUs (processor), memory (DIMM), PCI board, cooling fan unit, and hard disk drive. (3) POWER switch The power switch is used to power on/off the server. The in-built LED illuminates on the primary CPU/IO module (The secondary POWER LED is off cannot be used).

  • Page 41

    General Description 2-11 Rear View 2 -2 2 -3 2 -1 3 -0 3 -1 3 5 -1 5 -2 8 -1 8 -2 6 -2 8 -1 8 -2 11-2 10-3 10-2 10-1 14-1 15-1 14-2 14-1 15-2 14-2...

  • Page 42

    2-12 General Description (1) CPU/IO module 0 This is a module with a set of CPU (processor), memory (DIMM), PCI board, and cooling fan unit. (2)-1, 2, 3 PCI-X slots 1, 2, 3 (2)-1 is the slot on which the low profile type PCI board is mounted (64 bit 133MHz 3.3V PCI- (2)-2, 3 are the slots on which the FullSize and FullHight types PCI boards are mounted (64bit 100MHz 3.3V PCI-X).

  • Page 43

    General Description 2-13 This LED indicates the status of the CPU/IO module. When the module is successfully running, the LED is powered off. If a module has a problem, the LED is amber. (11)-2 CPU/IO module status LED 2 (green) This LED indicates the status of the CPU/IO module.

  • Page 44

    2-14 General Description DVD-ROM drive (1) Status LED An LED that stays on while the loaded CD-ROM is accessed. (2) Tray eject button A button for ejecting the tray. (3) Manual release hole When the eject button does not work, insert a metal pin into this hole to manually eject the tray.

  • Page 45

    General Description 2-15 CPU/IO Module CPU/IO module...

  • Page 46: Mother Board

    2-16 General Description Mother Board CPU/IO module mother board (1) Lithium battery (2) DIMM slot ((2)-1 from the bottom) (2)-1 DIMM CH0 Slot 0 (2)-2 DIMM CH0 Slot 1 (2)-3 DIMM CH0 Slot 2 (2)-4 DIMM CH1 Slot 0 (2)-5 DIMM CH1 Slot 1 (2)-6 DIMM CH1 Slot 2 (3) Processor 0 socket (CPU0) (4) Processor 1 socket (CPU1)

  • Page 47: Power Led

    General Description 2-17 LEDs POWER LED The POWER switch of the CPU/IO module has an in-built LED. If the AC power is supplied, the LED of the primary POWER switch illuminates (only the primary POWER switch functions). Also, the CPU/IO module has the POWER LED to show the status of the module power status. CPU/IO Module POWER LED LED indication Description...

  • Page 48

    2-18 General Description PCI Slot status LED 1, 2 There are two kinds of LEDs that indicate the PCI slot status on the back of the CPU/IO module. The PCI slot status is indicated by the display combination of the two LEDs. Status Status LED2 Description...

  • Page 49: Hard Disk Drive Led

    General Description 2-19 Hard Disk Drive LED Hard Disk LED Description Action Not on The disk is in the idle state. Green Accessing the disk Amber Disk failure See Chapter 7, Troubleshooting.. Blinking in amber The mirror of the disk is Perform mirroring.

  • Page 50: Lan Connector Led

    2-20 General Description Access LED on the DVD-ROM drive This LED illuminates when the installed CD-ROM is being accessed. LAN Connector LED  LINK/ACT LED The LINK/ACT LED shows the status of the network port. It is green if power is supplied to the main unit and hub, and they are connected correctly (“LINK”).

  • Page 51: Basic Operation

    General Description 2-21 BASIC OPERATION This section describes basic operation procedures of NEC Express5800/320Fc series. Installing/removing the front bezel The front bezel needs to be removed to power on/off the server, access the DVD-ROM drive, or remove/install a hard disk drive or CPU/IO module.

  • Page 52

    2-22 General Description Power ON To power on NEC Express5800/320Fc series, press the illuminate POWER switch (this is the primary CPU/IO module). Follow the steps below to turn on the power. Power on the display unit and other peripheral devices connected to the server.

  • Page 53: Power Off, Post Check

    General Description 2-23 Power OFF Follow the steps below to turn off the power. If NEC Express5800/320Fc series is plugged in to a UPS, check the manuals included with the UPS or the application that controls the UPS. Perform a normal shutdown for the operating system.

  • Page 54: Flow Of Post

    2-24 General Description Flow of POST This section walks you through how POST is performed. When the system first powers on, only one CPU/IO module will start up. POST will be performed on this CPU/IO module. Memory check starts. A message appears at the upper left of the screen to show that the basic and expanded memories are being counted.

  • Page 55: Behavior At Occurrence Of Error

    General Description 2-25 times, the startup will be unsuccessful. In this case, turn off the power and then turn it on again after waiting 30 seconds to boot the server. IMPORTANT: Do not set a password before installing the OS. Upon completion of POST, the OS will start up.

  • Page 56

    2-26 General Description If the optional floppy disk drive is connected, the drive letter may change from  A to B when switching betweem CPU/IO modules. The drive letter for the DVD-ROM drive is allocated automatically. The next available letter ...

  • Page 57

    To format a floppy disk, see your OS manual. If you power on or restart NEC Express5800/320Fc series with a floppy disk left in the drive, the server will access the floppy disk to start the system. Unless a system exits on the FD, the server will be unable to start.

  • Page 58

    2-28 General Description DVD-ROM drive NEC Express5800/320Fc series has a DVD-ROM drive it is a device used to read data from an optical disk (compact disc read-only memory). Compared to a floppy disk, an optical disk allows for larger capacity and higher data rate.

  • Page 59

    General Description 2-29 To remove the optical disk, press the tray-eject button as you did in inserting the optical disk. When the access LED illuminates in orange, it indicates the optical disk is being accessed. Make sure the access LED is not illuminating in orange before you press the tray-eject button.

  • Page 60: Handling Optical Disks

    2-30 General Description Handling optical disks Observe the following when you use an optical disk on NEC Express5800/320Fc series: As for a disk such as a noncompliant “copy-protected CD,” we shall not guarantee that you can use a CD player to play it with this server.

  • Page 61

    General Description 2-31 (This page is intentionally left blank.)

  • Page 62: Windows Setup And Operation

    Chapter 3 Windows Setup and Operation This chapter describes setup procedures to make NEC Express5800/320Fc series ready for use. CPU/IO module has a processor and IO functions. The utilities in this chapter refer to the processor functions as the CPU module and IO functions as the PCI module.

  • Page 63: Disk Operations

    DISK OPERATIONS This section explains the disk operation of the Rapid Disk Resync (RDR) utility. NEC Express5800/320Fc series mirrors the disks using “Rapid Disk Resync” (RDR) utility. This section describes operations and configuration required to synchronize disks (duplex) and replacement of faulty drives.

  • Page 64

    Windows Setup and Operation 3-3 Each pair of mirror drives are seen in windows manager a single virtual disk. RDR only supports basic disks. If a span or stripe volume is needed, create the of RDR virtual disk and then change the disk to a dynamic disk using [Disk Management].

  • Page 65

    3-4 Windows Setup and Operation Screen [Left pane] The tree shows disks inserted to the internal slots and virtual disks (RDR Virtual Disks) created by the RDR utility. Right-click a disk on the tree to display the menu for setting RDR.

  • Page 66

    Windows Setup and Operation 3-5 Insert a new disk to a built-in slot. (In this example, a disk is inserted to the Slot 2 of the PCI module 0.) From [Start], select [Control Panel] then [Administrative Tools] and start [Computer Management].

  • Page 67

    3-6 Windows Setup and Operation...

  • Page 68

    Windows Setup and Operation 3-7 IMPORTANT: If RDR is specified to a disk which contains the system partition or a partition that cannot be unmounted, the following pop-up message appears. If you click [Yes], the system is restarted in two minutes automatically. Continue with step 5 after the system has restarted.

  • Page 69

    3-8 Windows Setup and Operation On the left tree of RDR Utility, right-click a disk to set RDR and click [Add physical Disk To RDR Virtual Disk]. Confirm that synchronizing disks are started and the DISK ACCESS LEDs and the display of RDR utility change as shown below: ...

  • Page 70

    Windows Setup and Operation 3-9 For 18GB partition, it takes about 16 minutes. If no partitions exist, synchronization will be complete in a very short period and the disk may become synchronized. If the system is rebooted during synchronization, the process cannot be completed. Do ...

  • Page 71

    3-10 Windows Setup and Operation Removing duplex configuration of RDR disks This section describes how to remove duplex configuration from the disk with RDR utility. In the example below, the duplication setting of the disks in the Slot 2 of the PCI modules 0 and 1 is removed.

  • Page 72

    Windows Setup and Operation 3-11 Cancel the disk of the corresponding slot in the same manner.

  • Page 73

    3-12 Windows Setup and Operation...

  • Page 74

    Windows Setup and Operation 3-13 IMPORTANT: A partition on the disk where the RDR setting is removed is not assigned a drive letter. To  use the partition, assign a drive letter using [Disk Management]. If the disk contains a partition which cannot be unmounted, the OS needs to be restarted ...

  • Page 75

    3-14 Windows Setup and Operation Other functions of RDR Utility <Commands for physical disks> Remove Physical Disk From RDR Virtual Disk All data including RDR settings on a physical disk can be deleted. IMPORTANT: After executing the command, the physical disk becomes an empty basic disk without RDR ...

  • Page 76

    Windows Setup and Operation 3-15 Resynchronize This Physical Disk From RDR Virtual Disk Disks whose synchronization by RDR is cancelled for reasons including a failure can be resynchronized. Start RDR Utility and right-click a target disk in the left pane and click [Resynchronize This Physical Disk From RDR Virtual Disk].

  • Page 77

    3-16 Windows Setup and Operation Set As Active RDR Plex A physical disk can be set as “Active RDR Plex” by a command. Active RDR Plex is the disk on which data reading process is performed when Load Balancing of RDR Virtual Disk is off.

  • Page 78

    Windows Setup and Operation 3-17 <Commands for RDR Virtual Disk> Verify RDR Virtual Disk Whether the synchronization by RDR is performed normally can be checked. Start RDR Utility and right-click [RDR Virtual Disk x] in the left pane and click [Verify RDR Virtual Disk].

  • Page 79

    3-18 Windows Setup and Operation When a dialog box appears, select On or Off (a default is On) and click [OK]. In the [Set RDR LUN Load Balancing] dialog box, click [OK].

  • Page 80: Replacing Failed Hard Disk Drives, How To Locate Failed Disks

    Windows Setup and Operation 3-19 Replacing Failed Hard Disk Drives The following describes how to locate and replace the failed hard disk. The failed hard disk should be replaced with the server powered on. How to Locate Failed Disks 1. From [Start], select [All Programs], [RDR] and click [RDR Utility] to start RDR Utility. 2.

  • Page 81

    3-20 Windows Setup and Operation IMPORTANT:  For a disk to be inserted, use a new or physically formatted disk which has the same capacity as the disk of the corresponding slot (in this example, the disk in slot 2 of the PCI module 0) ...

  • Page 82: Change Drive Letter

    CHANGE DRIVE LETTER To add, change or delete drive letters, follow the steps below. Before making any changes, thoroughly read the NEC Express5800/320Fc series-specific precautions and general precautions for Windows. Select [Start] - [Control Panel] - [Administrative Tools] and open [Computer Management].

  • Page 83: Dual Lan Configuration

    3-22 Windows Setup and Operation DUAL LAN CONFIGURATION The NEC Express5800/320Fc series builds a dual LAN configuration by using “Stratus emb-EB 2-Port Gigabit Adapter,” mounted as standard on the CPU/IO module and “Intel(R) PRO/1000 MT Server Adapter” and “Intel(R) PRO/1000 MF Server Adapter” inserted in the extended PCI slots.

  • Page 84: Table Of Contents

    Windows Setup and Operation 3-23 Rules of Dual Configuration on NEC Express5800/320Fc series Be sure to make the setting of dual network configuration on the server. When building dual configuration, be sure to use at least one adapter in both CPU/IO modules ( 0 and 1).

  • Page 85: Network

    This section describes how to configure dual LAN. The following explains how to configure dual LAN regarding to the example shown in “Rules of Dual Configuration on NEC Express5800/320Fc series.” IMPORTANT: Log on as "Administrator" or a member of the group "Administrators."...

  • Page 86

    Windows Setup and Operation 3-25 Select the [Teaming] tab on the properties dialog box. Select the [Team with other adapters], and then click the [New Team…] button. Enter the team name and click [Next].

  • Page 87: Windows Setup And Operation

    3-26 Windows Setup and Operation Select the adapters to include in the team and click [Next]. Select [Adapter Fault Tolerance] or [Adaptive Load Balancing] as a team mode (Usually select [Adapter Fault Tolerance]). Click [Next].

  • Page 88

    Windows Setup and Operation 3-27 Click [Finish]. Start Command prompt to check the physical MAC address set on ipconfig/all. Select the Team Adapter you have set. Right-click on it and select [Properties] from the menu displayed to show the properties dialog box.

  • Page 89

    3-28 Windows Setup and Operation Select the [Advanced] tab on the properties dialog box. Select [Locally Administered Address] from the [Settings] list box, and then enter the MAC address of a Team Adapter, which you have checked, in the [Value] text box. Click [OK].

  • Page 90: Removing Dual Lan

    Windows Setup and Operation 3-29 Removing Dual LAN This section describes how to remove dual LAN. IMPORTANT: Log on as "Administrator" or a member of the group "Administrators.” Start [Device Manager]. Select the Team Adapter of which you want to remove dual LAN. Right-click on it, and then select [Properties] from the menu displayed to show the properties dialog box.

  • Page 91

    3-30 Windows Setup and Operation Select the [Settings] tab in the properties dialog box and click the [Remove Team] button. The confirmation dialog box appears. Click [Yes] button.

  • Page 92: Cpu/io Module

    Windows Setup and Operation 3-31 CHECK THE DUPLICATING OPERATION OF MODULES This section describes how to check if the system runs properly after system installation or CPU/IO module has a processor function part and IO function part. Each part reinstallation. is monitored and managed by the module.

  • Page 93

    3-32 Windows Setup and Operation Stop the operation of a PCI module using the ft server utility. Select [Start] - [All Programs] - [NEC ESMPRO Agent] - [ft server utility] to start the ft server utility. Then, from the ft server utility, select [PCI Module] and then the primary PCI module (*) from the [FTSever] tree on the left pane, and click [Down] of [Bring Up/Bring Down].

  • Page 94

    Windows Setup and Operation 3-33 From the ft server utility, click [Up] of [Bring Up/Bring Down] to the PCI module which was stopped in the step 3, and the PCI module will be started. Once the PCI module is started, PCI module diagnosis, mirror volume duplication and PCI module duplication are performed.

  • Page 95

    3-34 Windows Setup and Operation After the completion of disk duplication and when the PCI modules are duplicated Secondary Primary CPU/IO module status LED1 CPU/IO module status LED2 Green Green DISK ACCESS LED Green blinking Green blinking...

  • Page 96: Evaluate Start And Stop Of Cpu Modules

    Use the ft server utility to stop the operation of a CPU module to remove. From [Start], select [All Programs], [NEC ESMPRO Agent] then [ft server utility] to start the ft server utility. Then, from the ft server utility, select [CPU Module] then the CPU module to stop (*) from the [FTSever] tree on the left pane, and click [Down] of [Bring Up/Bring Down].

  • Page 97

    3-36 Windows Setup and Operation When you stop the operation of a CPU module, the indications of the status LEDs change as follows. Below denotes that the only one CPU module is operating. [Indications of status LEDs] CPU module 1 CPU module 2 (Stopped)* (Operating)

  • Page 98

    Windows Setup and Operation 3-37 IMPORTANT: After the CPU modules are duplex mode the memory consistency check is preformed. The following event in the System event log after the process is completed: Source: srabid Type: Information Event ID: 4137 Description: Memory consistency check has completed memory scan.

  • Page 99

    ESRAS Utility Service ESMLANService ESMPS Do not stop these services any of the above services as are necessary for the NEC Express5800/320Fc series operation. The “ESRAS Utility Service” is the only service can be stopped without affecting the performance of the NEC Express5800/320Fc series server.

  • Page 100

    Windows Setup and Operation 3-39 (This page is intentionally left blank.)

  • Page 101: System Configuration

    Chapter 4 System Configuration This chapter describes Basic Input Output System (BIOS) configuration. When you install the NEC Express5800/320Fc series for the first time or install/remove optional devices, thoroughly read this chapter for a better understanding and correct setups.

  • Page 102

    4-2 System Configuration SYSTEM BIOS ~ SETUP ~ The SETUP utility is provided to make basic hardware configuration for the server. This utility is pre-installed in the flash memory of the server and ready to run. The server is configured with the correct parameters using the SETUP utility and shipped with the ideal parameters already set.

  • Page 103: Starting Setup Utility

    System Configuration 4-3 Starting SETUP Utility Powering on the server starts POST (Power On Self-Test) and displays its check results. If the NEC logo is displayed, press Esc. After a few seconds, either of the following messages appears at bottom left on the screen depending on your system configuration.

  • Page 104

    4-4 System Configuration Description of On-Screen Items and Key Usage Use the following keyboard keys to work with the SETUP utility. (Key functions are also listed at the bottom of the screen.) Online help window Shows the current menu. ftServer Setup Options to be Main Advanced...

  • Page 105

    System Configuration 4-5 previous screen. Shows the following: Setup Confirmation Load default configuration now? [Yes] [No] Enter If you select “Yes” and then press the key, all items in the setup are set to default values. If you select “No” and then press Enter either the key, the status before pressing the...

  • Page 106: Configuration Examples

    4-6 System Configuration Configuration Examples The following describes examples of configuration required to use software-link features or for system operations. To link power supply with the UPS To power on the server when power is supplied from the UPS  Select [Server] - [AC-LINK] - [Power On].

  • Page 107

    To display POST check results Select [Advanced] - [Boot-time Diagnostic Screen] - [Enabled]. You can also press Esc while the NEC log is on the screen to display POST check results. To control from the HW console Remote operation via Serial ...

  • Page 108: Menu And Parameter Descriptions

    4-8 System Configuration Menu and Parameter Descriptions The SETUP utility has the following six major menus: Main Advanced Security Server Boot Exit To configure detailed settings of functions, select a submenu from the above menus. Below describes configurable functions and parameters and the factory settings displayed in the screen for each menu.

  • Page 109

    System Configuration 4-9 Available options in the Main and descriptions are listed below. Option Parameter Description System Time HH:MM:SS Specify the system time. System Date MM/DD/YYYY Specify the system date. CPU Speed XXXX MHz Displays the processor clock frequency. Physical CPUs Displays the number of processor installed.

  • Page 110

    Description Boot-time [Disabled] Specify whether to display the Power On Self-Test (POST) Diagnostic Screen screen at start-up. If "Disabled" is selected, the NEC logo Enabled appears while POST is in progress. (To display POST check results, press Esc.) HPET [Disabled] Specify whether or not to enable High Precision Event Timer feature.

  • Page 111: Advanced Processor Configuration

    System Configuration 4-11 Advanced Processor Configuration When you select “Advanced Processor Configuration” in the Advanced menu, the following screen appears. ftServer Setup Main Advanced Security Server Boot Exit Advanced Processor Configuration Item Specific Help Execute Disable Bit: [Enabled] Intel(R) Virtualization Tech. [Enabled] PECI Interface: [Enabled] F1 Help...

  • Page 112

    4-12 System Configuration I/O Device Configuration When you select “I/O Device Configuration” in the Advanced menu, the following screen appears. If you select a menu with the “ ” mark and press Enter, its submenu appears. ftServer Setup Main Advanced Security Server Boot...

  • Page 113

    System Configuration 4-13 NumLock Specify whether or not to enable NumLock at AUTO system startup. [Off] [ ]: factory-set...

  • Page 114

    4-14 System Configuration Option ROM Configuration When you select “Option ROM Configuration” in the Advanced menu, the following screen appears. ftServer Setup Main Advanced Security Server Boot Exit Option ROM Configuration Item Specific Help Enables Embedded SAS Embedded SAS Option ROM: [Enabled] Option ROM to boot Embedded PXE#1 Option ROM: [Enabled]...

  • Page 115

    System Configuration 4-15 Disabled LAN #1 that is embedded in the motherboard will be initialized. Embedded PXE#2 Option ROM [Enabled] If “Enabled” is selected, the extended ROM of Disabled LAN #2 that is embedded in the motherboard will be initialized. [ ]: factory-set...

  • Page 116

    4-16 System Configuration Security Move the cursor onto "Security" to display the Security menu. ft Server Setup Main Advanced Security Server Boot Exit Item Specific Help Supervisor Password Is: Unset User Password Is: Unset Supervisor Password Set Supervisor Password [Enter] controls access to the Set User Password [Enter]...

  • Page 117

    System Configuration 4-17 Select "Set Supervisor Password" or "Set User Password" and press Enter to display the following pop-up screen. The screen below shows when "Set Supervisor Password" is selected. Set a password on this pop-up screen. Enter a password of up to seven alphanumeric characters and symbols from the keyboard.

  • Page 118

    4-18 System Configuration Option Parameter Description boot Enabled boot-up. User password setup is required beforehand. [ ]: factory-set IMPORTANT: If you have logged in SETUP by using the Supervisor Password, you can check and change all settings. If you have logged in SETUP by using User Password, you see the settings but cannot make changes on the settings except System Time, System Date and User Password of Main.

  • Page 119

    System Configuration 4-19 Server Move the cursor onto [Server] to display the Server menu. The following describes options you can configure in the Server menu and their functions. Select an option with the " " mark and press Enter to display its submenu. Refer to the table below for information on options.

  • Page 120: System Management

    4-20 System Configuration the power supply to the server restarts. Parameter State before powered off Stay Off Last State Power On In service Out of service (DC power: Off) Forced shutdown * Pressing the POWER switch for over four seconds shuts down the power to the server. System Management Select "System Management"...

  • Page 121: Console Redirection

    System Configuration 4-21 Option Parameter Description SDR Revision Displays the revision of SDR (sensor device information). PIA Revision Displays the PIA (plat form information) revision. ASIC Rev Displays the firmware information of the fault-tolerant chipset. SMM Rev Displays the firmware information of System Management.

  • Page 122

    4-22 System Configuration Option Parameter Description hardware console to be connected. [19.2K] 38.4K 57.6K 115.2K VT100 Select a console type. Console Type* VT100, 8bit PC-ANSI, 7bit [PC-ANSI] VT100+ VT-UTF8 Flow Control* None Select a flow control method. XON/XOFF [CTS/RTS] [Direct] Select a connector.

  • Page 123: Event Log Configuration

    System Configuration 4-23 Event Log Configuration Select "Event log Configuration” on the Server menu and press Enter to display the following screen. ftServer Setup Main Advanced Security Server Boot Exit Event Log Configuration Item Specific Help Clear Online Event Logs [Press Enter] The system event log will be cleared if...

  • Page 124: Monitoring Configuration

    Select whether or not to enable the function to monitor [Enabled] OS boot-up. If you are starting up from an OS with no NEC ESMPRO Agent installed, disable this option. If you use Disaster Recovery Option for ARCServe, select [Disabled].

  • Page 125

    System Configuration 4-25 [ ]: factory-set...

  • Page 126

    You can change the boot device order using or and + or –. Move the cursor to select the device by or , and then change the priority using + or –. IMPORTANT: Move the CD-ROM Drive above Hard Drive to start the NEC EXPRESSBUILDER.

  • Page 127

    System Configuration 4-27 Exit Move the cursor onto "Exit" to display the Exit menu. ft Server Setup Main Advanced Security Server Boot Exit Item Specific Help Exit Saving Changes Exit Discarding Changes Load Setup Defaults Exit System Setup and Discard Changes save your changes to Save Changes CMOS.

  • Page 128

    4-28 System Configuration The following describes each option on the Exit menu: Exit Saving Changes Select this option to save the current configuration data into the CMOS (non-volatile memory) and exit the SETUP utility. Select “Exit Saving Changes” to display the screen below. Select "Yes" to save the current configuration data into the CMOS (non-volatile memory) and exit the SETUP utility.

  • Page 129

    System Configuration 4-29 Exit Discarding Changes Select this option to exit the SETUP utility without saving the current configuration data into the CMOS (non-volatile memory). If you select “Yes” here, the “SETUP Warning” dialogue box appears. If you select “No” in the “SETUP Warning” dialogue box, you can exit SETUP without saving the changes you have made.

  • Page 130

    4-30 System Configuration Load Setup Defaults Select this option if you want to reset all values in SETUP to default (factory-set values). When you select Load Setup Defaults, the dialogue box as shown below appears. If you select “Yes” in the dialogue box, default values are restored. If you select “No”, you will see the Exit menu screen.

  • Page 131

    System Configuration 4-31 Discard Changes Select this option if you want to restore previous values before saving values in CMOS. When you select “Discard Changes”, you will see the dialogue box as shown below. If you select “Yes” in the dialogue box, changes you have made are discarded and previous settings are restored.

  • Page 132

    4-32 System Configuration Save Changes Select this option if you want to save changes you have made in CMOS (non-volatile memory) without exiting SETUP. When you select the Save Changes, you will see the dialogue box as shown below. If you select “Yes” in the dialogue box, changes you have made are saved in CMOS (non-volatile memory).

  • Page 133

    System Configuration 4-33 SAS BIOS ~Adaptec SAS/SATAConfiguration Utility~ Adaptec SAS/SATA Configuration utility is used to configure the built-in SAS controller on the motherboard. You can start it up by simple key operation during POST execution without using any special startup disk. IMPORTANT: Because the server is installed with the latest version of the SCSISelect utility, your screen display may be different from the one described in this guide.

  • Page 134

    4-34 System Configuration 3. Select one of the “Options” in the menu, and then press the Enter key. If you want to make settings of the adapter, select “SerialSelect Utility.” If you want to format or verify the hard disk drive connected to the adapter, select “Disk Utility.”...

  • Page 135

    System Configuration 4-35 Parameter and description Adaptec SAS/SATAConfiguration utility has two types of menu.  SerialSelect Utility  Disk Utilities You can set features that are more detailed by selecting a submenu from these menus. The following describes the features and parameters that can be set in each menu and factory settings displayed on the screen.

  • Page 136

    4-36 System Configuration Controller Properties The following screen is displayed when “Controller Properties” is selected in the menu. Adaptec SAS/SATAController#0 Controller Information PCI Slot:Bus:Device:Function..0:F:0:0 Interrupt (IRQ) Channel..……..7 I/O Port Address...………..1000 Device ID......…………..041E Controller Serial number..……... Controller WWN....……... 50030130F0B13700 See the following table for each item.

  • Page 137

    System Configuration 4-37 Controller Configuration The following screen is displayed when “Controller Configuration” is selected in the menu. Adaptec SAS/SATAController#0 Controller Configuration Controller Interface Definitions Runtime BIOS......…………. Enabled BBS Support......…………….. Device POST Banner Display……………………. Enabled CTRL-A Message Display……………….. Enabled Physical Drives Display during POST..Enabled RAID Support……………………………..

  • Page 138

    4-38 System Configuration Item Parameter Description CTRL-A Message [Enabled] If [Enabled] is selected, the message “Press <CTRL><A> for Adaptec SAS/SATA Configuration Display Disabled Utility!” is displayed in SAS controller BIOS during the POST. Even if this option is set to [Disabled], the utility can be started by pressing CTRL+A after the BIOS title of SAS controllers is displayed.

  • Page 139: Disk Utilities

    System Configuration 4-39 PHY Configuration The following screen is displayed when “PHY Configuration” is selected in the menu. SAS Device Configuration SAS Port ID #0 #1 #2 #3 #4 #5 #6 #7 PHY Rate (Gb/s) ..………... Auto Auto Auto Auto Auto Auto Auto Auto SAS Address ...50030130F0B13700 0 <F6>...

  • Page 140

    4-40 System Configuration The following screen is displayed after a while. Adaptec SAS/SATAController#0 Select SAS/SATA Disk and press <Enter> Device Box Slot Model FW Rev HITACHI HUS151436VLS300 A340 No device No device No device No device No device No device No device No device No device...

  • Page 141

    System Configuration 4-41 Adaptec SAS/SATAController#0 Select SAS/SATA Disk and press <Enter> Device Box Slot Model FW Rev HITACHI HUS151436VLS300 A340 No device No device No device No device No device Format Disk No device Verify Disk Media No device Indicate LED No device Write Cache Setting No device...

  • Page 142: Forced Shutdown And Clear, Forced Shutdown

    4-42 System Configuration FORCED SHUTDOWN AND CLEAR Read this section if your server does not operate as expected, or if you want to return all setup values to those made at shipment. Forced Shutdown Use this function when an OS command does not shut down the server, the POWER switch does not turn off the server, or resetting does not work.

  • Page 143

    System Configuration 4-43 CLEAR CMOS/PASSWORD With the pre-installed SETUP utility, you can set desired passwords to protect data stored on the server from unauthorized user access. If you forget the password, you can clear them by following the procedure described in this section. You can also use the same procedure to clear the CMOS data in the server.

  • Page 144

    How to Clear CMOS Power off the NEC Express5800/320Fc series and unplug both power cords. Remove both CPU/IO modules (0 and 1) from the NEC Express5800/320Fc series (see “Removing CPU/IO Module” on page 8-11). Set the jumpers for clearing CMOS of CPU/IO module 0.

  • Page 145

    System Configuration 4-45 By referring to “Removing CPU/IO Module” on page 8-11, remove the CPU/IO module 0 from the server. Restore the previous CMOS clear jumper switch settings. Remove the jumper from J22 pins 9-10 and install them it on the jumper J57 pins 2-3. By referring to “Installing CPU/IO Module”...

  • Page 146: How To Clear Passwords

    HOW TO CLEAR PASSWORDS Power off NEC Express5800/320Fc series and unplug both power cords. Remove both CPU/IO modules (0 and 1) from the NEC Express5800/320Fc series (see “Removing CPU/IO Module” on page 8-11). Set the jumper for clearing the password of CPU/IO module 0.

  • Page 147: Installing And Using Utilities

    Chapter 5 Installing and Using Utilities This section describes how to use the NEC EXPRESSBUILDER CD-ROM that comes with your server and to install the utilities on the CD. CPU/IO module has a processor and IO functions. The utilities in this chapter refer to the processor functions as the CPU module and IO functions as the...

  • Page 148: Nec Expressbuilder, Start Menu

    The NEC EXPRESSBUILDER, integrated setup software, can automatically detect the hardware connected to an NEC Express5800/320Fc series machine to advance the processing. The hardware subject to setup with the NEC EXPRESSBUILDER should have the same configuration as that for operation.

  • Page 149: Nec Expressbuilder Top Menu, Tools Menu

    After the NEC EXPRESSBUILDER is started, the NEC EXPRESSBUILDER top menu shown below appears. A Tools Starts each of the utilities stored in the NEC EXPRESSBUILDER individually to allow the operator to provide setup. Enables the setup without influence of installed OS. B Help Describes the NEC EXPRESSBUILDER.

  • Page 150

    In the support disk creation procedure, the startup support disk for starting a utility within the NEC EXPRESSBUILDER from a floppy disk and the support disk required in the installation of the operating system can be created. If you write down the titles displayed on the screen onto the floppy disk labels, they can be easily managed later.

  • Page 151

    Allow you to make settings of ft Remote Management Card parameters for remote control and alert. IMPORTANT: This menu appears when optional ft Remote Management Cards are installed. Help  Displays descriptions on features of the NEC EXPRESSBUILDER. Return to the Top Menu  Displays the NEC EXPRESSBUILDER top menu.

  • Page 152: Master Control Menu

    5-6 Installing and Using Utilities Master Control Menu The Master Control Menu automatically appears when the “NEC EXPRESSBUILDER” CD-ROM is loaded on a computer running Windows (Windows 95 or later or Windows NT 4.0 or later). TIPS: Depending on the system settings, the menu may not be automatically started.

  • Page 153: Configuration Diskette Creator

    NOTE: You can install Windows Server 2003 without Configuration Diskette. Also, you can modify the Configuration Diskette during the setup with NEC EXPRESSBUILDER. Creating Configuration Diskette This section describes about specifying setup information that is necessary for OS installation and creating [Configuration Diskette].

  • Page 154

    5-8 Installing and Using Utilities Right-click on the screen or click [Setup]. The menu will appear. Click [Configuration Diskette Creator]. Configuration Diskette Creator window is displayed. Click [Create new parameters files] from the [File] menu. The [Disk Environment] dialog box will be displayed.

  • Page 155

    Installing and Using Utilities 5-9 Specify each item and click [OK]. The dialog boxes to specify setup information will be displayed in order, such as [Basic information] dialog box.

  • Page 156

    5-10 Installing and Using Utilities Follow the message to specify each item on the dialog box and click [Next]. CHECK: If you click on [Cancel], all the input value will be deleted. TIPS: When you install the OS on the high-capacity disk system, be careful when specifying the partition size.

  • Page 157

    Installing and Using Utilities 5-11 For the information on the contents of each specifying item, refer to the Help. If you want to modify the information file that already exists, click [Modify parameters files] on Configuration Diskette Creator window. Refer to the Help to modify the info file.

  • Page 158: Nec Esmpro Agent And Manager

    NEC Express5800/320Fc series system management applications "NEC ESMPRO Manager" and "NEC ESMPRO Agent" are bundled to accessory "NEC EXPRESSBUILDER CD-ROM." This manual describes the functions and features provided by NEC ESMPRO Manager and NEC ESMPRO Agent and their operation. These applications are necessary for continuous operation of NEC Express5800/320Fc series.

  • Page 159

    Installing and Using Utilities 5-13 Effects of using NEC ESMPRO Manager and NEC ESMPRO Agent  NEC ESMPRO Manager and NEC ESMPRO Agent have sufficient effects on a variety of needs in versatile and complicated system environments. – Detection of server fault NEC ESMPRO Agent collects a variety of fault information on NEC Express5800 series systems to identify the states of the systems.

  • Page 160: Detection Of Server Fault, Prevention Of Server Fault

    5-14 Installing and Using Utilities Detection of Server Fault NEC ESMPRO Manager and NEC ESMPRO Agent detect errors causing faults to occur at an early stage and notify Administrators of fault information real-time. Early detection of error  If a fault occurs, NEC ESMPRO Agent detects the fault and reports the occurrence of the fault to NEC ESMPRO Manager (alert report).

  • Page 161: Management Of Server Operation Status

    Management of Server Operation Status NEC ESMPRO Agent manages and monitors a variety of components installed in the server. You can view the information managed and monitored by NEC ESMPRO Agent on the data viewer of NEC ESMPRO Manager. NEC ESMPRO Agent also manages and monitors components and conditions required to keep the...

  • Page 162

    5-16 Installing and Using Utilities Monitoring (Management) of NEC Express5800/320Fc series NEC Express5800/320Fc series is a fault tolerant system. It can continue the operation even if a major component fails. NEC Express5800/320Fc series improves the system availability with the hardware, NEC ESMPRO, and system software functions.

  • Page 163

    Installing and Using Utilities 5-17 The report of a fault occurrence in the NEC Express5800/320Fc series (alert) is immediately sent to the NEC ESMPRO Manager. When the NEC ESMPRO Manager receives the alert, a popup message appears. The alert contains the detailed information of the fault and the proper countermeasures. You can...

  • Page 164: Collective Management Of Distributed Servers

    5-18 Installing and Using Utilities Collective Management of Distributed Servers The GUI interface provided by NEC ESMPRO Manager allows servers on a network to be managed collectively. The management screen is designed in the Explorer format to indicate the components in a server hierarchically for effective server management.

  • Page 165

    Installing and Using Utilities 5-19 Data Viewer  The data viewer indicates the server source configuration information in the Explorer format. In addition, it changes the status color of the failed server component. This enables you to identify the failed portion. Alert Viewer ...

  • Page 166: Nec Esmpro Agent, Device Id In Alert Report

    5-20 Installing and Using Utilities NEC ESMPRO Agent NEC ESMPRO Agent is a utility which acts as an agent (proxy) between NEC Express5800/320Fc series and NEC ESMPRO Manager (management PC). For details on the operating environment, the setting required before the setup, and the installation procedure, see the separate volume “User’s Guide (Setup)”.

  • Page 167

    Installing and Using Utilities 5-21 Device name Device ID SCSI enclosure 0 10/40 SCSI slot 1 on SCSI enclosure 0 10/40/1 SCSI slot 2 on SCSI enclosure 0 10/40/2 SCSI slot 3 on SCSI enclosure 0 10/40/3 SCSI enclosure 1 11/40 SCSI slot 1 on SCSI enclosure 1 11/40/1...

  • Page 168

    Visit the Microsoft Help and Support on regular basis where you can find other information than the above at http://support.microsoft.com/default.aspx?LN=en-us. Maintenance-related Functions When you want to use maintenance-related functions of the NEC Express5800/320Fc series, contact your maintenance personnel. CPU Information If you select one of the [CPU Module] –...

  • Page 169

    Installing and Using Utilities 5-23 change of the system configuration is not reflected on the data viewer. SCSI Slot Information When the PCI module is detached and you select [SCSI Slot] – [General], the displayed "Hardware LED" information may not be correct. To check the status of SCSI slots, see the string information in the "Status"...

  • Page 170

    Because the NEC Express5800/320Fc series detects hardware faults on the network in the driver level, NEC ESMPRO Agent does not monitor line faults. Thus, the value set for "Line fault occurrence rate" of a [LAN] tab of [NEC ESMPRO Agent properties] in the control panel is not used. Community Authority Depending on your OS type or its version, settings for community, SNMP service’s security...

  • Page 171

    The preventive hard disk drive maintenance function may not work properly when a hard disk drive which was used in a system where NEC ESMPRO Agent was installed is transfer to another system. Change Settings of File System Monitoring Function New settings in thresholds of monitoring interval and free space monitoring are not reflected immediately after they are changed.

  • Page 172: Cpu Information

    5-26 Installing and Using Utilities Manager regularly issues a request to NEC ESMPRO Agent to get the current status of the server. In response, NEC ESMPRO Agent checks the status of the server. As a result, the CPU load ratio of SNMP Service increases temporarily.

  • Page 173

    Installing and Using Utilities 5-27 appears, click [OK]. The Data Viewer will be reconstructed and the tree and the status will be displayed correctly. Data Viewer The system configuration of the host may have been changed. Do you wish to reconstruct the tree? Floppy Disk Drive Name After unplugging and plugging the PCI module of the primary side, the floppy disk drive name of...

  • Page 174

    5-28 Installing and Using Utilities...

  • Page 175: Nec Esmpro Manager

    To monitor the state of the NEC Express5800/320Fc series on a management computer with installation of NEC ESMPRO Manager, the data viewer is used. If you click each of the modules and items to be checked sequentially on the tree view in the Windows Explorer format, the data viewer indicates their states on the right side of the screen.

  • Page 176

    Allows the configuration and other information on the CPU modules to be viewed. Maintenance Allows the start/stop, MTBF information clear, dump acquisition, and diagnosis of the CPU modules to be provided. See "Maintenance of NEC Express5800/320Fc series" described later for the start/stop and MTBF information clear of the CPU modules.

  • Page 177

    Allows the device identification information of the CPU modules to be viewed and BIOS of the CPU modules to be updated. See "Maintenance of NEC Express5800/320Fc series" described later for the update of BIOS of the CPU modules. The detailed device identification information can be checked by selecting [ESMPRO] tree [Hardware] tree [Field Replaceable Unit] tree.

  • Page 178

    5-32 Installing and Using Utilities DIMM  Allows the information of DIMM on the CPU modules to be viewed.

  • Page 179

    Installing and Using Utilities 5-33 Monitoring PCI Module To monitor the PCI modules and the components on the PCI modules, refer to the [PCI Module] tree. To see the information on the [PCI Module] tree, select the target PCI module from [PCI Module] in the [ft] tree.

  • Page 180

    5-34 Installing and Using Utilities Maintenance Allows the start/stop, MTBF information clear, and diagnosis of the PCI modules to be provided. See "Maintenance of NEC Express5800/320Fc series" described later for the start/stop and MTBF information clear of the CPU modules. Update Allows the device identification information of the PCI modules to be viewed.

  • Page 181

    Installing and Using Utilities 5-35 Monitoring PCI Slots and Devices on PCI Module To monitor the PCI slots and devices on the PCI modules, see the [PCI slot] tree. To see the information on the [PCI slot] tree, select [PCI Module][PCI module (containing PCI slot to be seen)][PCI slot] of the [ft] tree.

  • Page 182

    5-36 Installing and Using Utilities PCI Device – General  Allows the information of devices on the PCI slot to be viewed. This function is not supported in the current version. PCI Device – Detail  Allows the detailed information of a device on the PCI slot to be viewed. This function is not supported in the current version.

  • Page 183

    Installing and Using Utilities 5-37 Monitoring SCSI adapter on PCI module To monitor the SCSI adapters on the PCI modules, see the [SCSI adapter] tree. To see the information on the [SCSI adapter] tree, select [PCI Module][PCI module (connected to SCSI adapter to be seen)][SCSI adapter] of the [ft] tree.

  • Page 184

    5-38 Installing and Using Utilities Monitoring SCSI Enclosure To monitor the SCSI enclosure, see the [SCSI enclosure] tree. To see the information on the [SCSI enclosure] tree, select [SCSI enclosure] of the [ft] tree. You can see the following information of the SCSI enclosure from the [SCSI enclosure] tree. General ...

  • Page 185

    Installing and Using Utilities 5-39 Maintenance  Allows the MTBF information of the SCSI enclosure to be viewed or cleared. This function is not supported in the current version. Update  Allows the firmware of the SCSI enclosure to be updated. However, this function is not supported in the current version.

  • Page 186

    5-40 Installing and Using Utilities SCSI Slot – General  Allows the configuration and other information of the SCSI slot to be viewed. IMPORTANT:You need to be aware of the status of hard disk during the mirror creation. For details, see "Status Color Changes after Hard Disk Drive is Mounted" described earlier in this chapter.

  • Page 187

    Installing and Using Utilities 5-41 SCSI Slot – Maintenance  Allows the MTBF information of the SCSI slot to be viewed or cleared. This function is not supported in the current version.

  • Page 188

    5-42 Installing and Using Utilities Monitoring Mirror Disk To monitor a mirror disk component, see the [Mirror Disk] tree. To view information on [Mirror Disk] tree, select [Mirror Disk] under [ft] tree. You can see the redundancy status of the mirrors and the device IDs of the SCSI slots into which these hard disk components are connected.

  • Page 189

    Installing and Using Utilities 5-43 Monitoring Hard Disk To monitor the hard disks and detect disk failures at an early stage, use the NEC ESMPRO Manager and Agent. You can see configurations and information of hard disk in the Data Viewer.

  • Page 190

    5-44 Installing and Using Utilities Confirmation of mirror status To check the redundancy status of the failed mirror disk, open [Mirror Disk] screen under [ft]. On this screen, you can check the redundancy status of the mirror and the status of the mirrored hard disks.

  • Page 191

    Installing and Using Utilities 5-45 IMPORTANT:The Mirror Disk screen shows a pair of hard disks constructing mirroring as a mirror. Note that when multiple volumes are created in these hard disks, the information on the volumes will not be displayed. Ex.

  • Page 192

    See [1. Confirm of hard disk failure] above. (2) Removing the hard disk Disconnect the defective hard disk. At this time, NEC ESMPRO Agent reports the following alert to manager. And icons related to the defective hard disk change to warning in the data viewer.

  • Page 193

    [Mirror Disk] (3) Connect a new hard disk Next, connect a new hard disk to the same SCSI Slot. At this time, NEC ESMPRO Agent reports the following alert to manager. And icons related to the hard disk are changed to the state of normal in the data viewer.

  • Page 194

    5-48 Installing and Using Utilities When the hard disk is connected, SCSI Slot changes the status to "Normal". [SCSI Slot]  [General] Also, at this time, the state of the mirrored disks changes to "Normal". [Mirror Disk]...

  • Page 195

    NEC Express5800/320Fc series maintenance can be done in two ways; one is to use NEC ESMPRO Manager for remote maintenance and the other is to use the NEC ESMPRO Agent ft server utility on the NEC Express5800/320Fc series for local maintenance.

  • Page 196

         R: Remote. Executable from remote management PC by using NEC ESMPRO Manager L: Local. Executable on local server by using ft server utility : Support –: Not support Bus reset Change of primary SCSI bus...

  • Page 197: Start And Stop Of Components

    Start and Stop of Components To start or stop a component with NEC ESMPRO Manager, use the [Maintenance] tree of the component in the [ft] tree of the data viewer. Open the tree of the component to be started or stopped and select the [Maintenance] tree.

  • Page 198

    A certain time is required for the start. The start result can be confirmed by "State" on the target component screen. The result of the start operation is reported by the NEC Express5800/320Fc series as an alert. Stop Perform the procedure below before replacing a component.

  • Page 199

    Installing and Using Utilities 5-53 Sample screen of NEC ESMPRO Manager 2 [Maintenance] screen of PCI module [PCI Module] - [Maintenance]...

  • Page 200

    5-54 Installing and Using Utilities Procedure in the ft server utility Start Select the target component by using the ft server utility. Check the current state of the target component with the LEDs. Click the [Up] button of the target component. A certain time is required for the start.

  • Page 201: Check And Clear Of Mtbf Information

    NEC Express5800/320Fc series manages the MTBF (mean time between failure) of each component. If a fault occurs in a component, the NEC Express5800/320Fc series calculates the MTBF of the component again. If the calculated value is lower than the pre-defined threshold, the NEC Express5800/320Fc series disables the component to be used.

  • Page 202

    Click the [MTBF Clear] button in the [Maintenance] screen for the target component. The MTBF clearing result can be confirmed by "State" on the target component screen. The result of the MTBF clearing operation is reported by the NEC Express5800/320Fc series as an alert.

  • Page 203

    Installing and Using Utilities 5-57 Procedure in the ft server utility Perform the procedure below before replacement of a component. Select the target component by using the ft server utility. Check the current state of the target component with the LEDs and event log. Click the [Clear] button in [MTBF Clear] of the target component.

  • Page 204

    Diagnostics The NEC Express5800/320Fc series provides the self-check diagnosis function for some components. If a fault occurs in a component, the NEC Express5800/320Fc series can diagnose the component to detect the fault. To diagnose a component with the NEC ESMPRO Manager, use the [Maintenance] tree of the component in the data viewer.

  • Page 205

    Click the [Diagnostics] button in the [Maintenance] screen for the target component. The diagnosis result can be confirmed by "Result" of the diagnosis on the target component screen. The result of the diagnosis is reported by the NEC Express5800/320Fc series as an alert.

  • Page 206

    5-60 Installing and Using Utilities Procedure in the ft server utility Select the target component by using the ft server utility. Check the current state of the target component with the LEDs. If the component is operating, stop the component. Click the [Diagnostics] button in the [Diagnosis Information] on the target component.

  • Page 207: Firmware Update

    To update firmware with NEC ESMPRO Manager, use the [Update] tree of the component in the data viewer. Open the tree of the component for which firmware is updated and select the [Update] tree.

  • Page 208

    5-62 Installing and Using Utilities Procedure in NEC ESMPRO Manager Save the image data of the update firmware in an arbitrary directory of the NEC Express5800/320Fc series. Save the image data on the server and write down the path to the directory for use later.

  • Page 209

    The update result can be confirmed by the state on the target component screen (indication of "Firmware update completed"). The result of the update processing is reported by the NEC Express5800/320Fc series as an alert. After the BIOS update for the CPU module is completed, click the [Jump Switch] button.

  • Page 210

    5-64 Installing and Using Utilities Even if you do not have the image data of firmware for update, the firmware can be copied from the other module. By starting the module, the firmware will be updated automatically. However, when the [Enable automatic firmware update] property is disabled, follow the steps below to update the firmware: Start the system using the module of the firmware copy source.

  • Page 211

    Installing and Using Utilities 5-65 Procedure in ft server utility Save the image data of the update firmware in a desired directory of the NEC Express5800/320Fc series. Save the image data on the sever and write down the path to the directory for use later.

  • Page 212

    5-66 Installing and Using Utilities After the BIOS for a single CPU module is completed, click the [Jump Switch] button. The updated module is started and the module under operation is stopped. Start the other inactive module. Starting the module causes the firmware to be updated automatically. However, if the [Enable automatic firmware update] property is disabled, update the module in the procedure as follows: (1) Check the current state with the "State"...

  • Page 213: Dump Collection

    Installing and Using Utilities 5-67 Dump Collection To collect the dump file with NEC ESMPRO Manager, use [CPU Module] [Maintenance] tree in the data viewer. To collect the dump with the ft server utility, use the utility screen of the component.

  • Page 214

    A certain time is required for the dump saving. The dump is stored as %SystemDrive%\NECDump\MEMORY.DMPon the managed server. The result of the dump saving is reported by the NEC Express5800/320Fc series as an alert. Sample screen of NEC ESMPRO Manager [Maintenance] screen of CPU module...

  • Page 215

    Installing and Using Utilities 5-69 Procedure in ft server utility Select the target CPU module by using the ft server utility. Check the current state of the target CPU module with the LEDs. Select the dump acquisition method with [Dump] of the target CPU module and click the [Harvest] button.

  • Page 216

    Executable on local server by using ft server utility –: Not support Reset the SCSI bus with the ft server utility in the following procedure. NEC ESMPRO Manager cannot reset the SCSI bus. However, because the ft server utility cannot check the setup of the SCSI bus, check the bus state with NEC ESMPRO Manager in advance.

  • Page 217

    Installing and Using Utilities 5-71 Sample screen of ft server utility [PCI Module] – [SCSI Adapter] – [SCSI Bus]...

  • Page 218

    5-72 Installing and Using Utilities Setup of Preventive Disk Maintenance In this section, the preventive disk maintenance (S.M.A.R.T.) is configured. If the preventive disk maintenance (S.M.A.R.T.) is enabled (by checking Enable on the setting screen), the disk fault monitoring function is enabled to detect possible disk faults. Disabling the preventive disk maintenance disables the disk fault monitoring function.

  • Page 219

    The initial setup value is "Enable." IMPORTANT: In the NEC Express5800/320Fc series with ft control software over 3.0, it is always necessary to set “Enable.” Do not set “Disable.” The system operation can be set on [ft] tree [General] screen of the ft server utility.

  • Page 220

    5-74 Installing and Using Utilities Configure the system settings using the ft server utility in the following procedure. The system cannot be configured using the NEC ESMPRO Manager. Select [General] in the [ft] tree. Check the property of carrying out the modification with [System Settings] (or cancel the check).

  • Page 221: Refresh Of View Based On State Change Alert Setting

    NEC ESMPRO Manager to recognize changes in NEC Agent. By using this function, the time-lag can be reduced. However, it may consume a little bit more network band width since each state change will be notified to NEC ESMPRO Manager as some kind of alert. [Setting] Select [Program] ...

  • Page 222

    Local – When update to new firmware is required. Remote: Executable from remote management PC by using NEC ESMPRO Manager Local: Executable on local server by using ft server utility –: Not support Procedure of Update from ft server utility Update the firmware in the following procedure.

  • Page 223

    Installing and Using Utilities 5-77 Enter the location to store the new firmware, and click [Activate]. [Confirmation] dialog box appears. Click [OK]. Execute the firmware update.

  • Page 224

    5-78 Installing and Using Utilities Procedure of Update from NEC ESMPRO Manager Menu Update firmware in the procedure as follows: Select [Tools][BMC FW Update Utility] from the Operation Window’s menu. The [BMC FW Update] dialog box appears. Enter the device name and click [OK].

  • Page 225

    Installing and Using Utilities 5-79 Procedure of Update from ftServer Utility Update the firmware in the procedure as follows: From the menu bar, click [Tool], point to [BMC FW], and select [Update]. The [BMC FW Update] dialog box appears. Enter the device name and click [OK]. The [Execution Check] dialog box appears.

  • Page 226

    5-80 Installing and Using Utilities Change of Update Data Storage Destination Perform the firmware update by using the ftServer Utility in the procedure below: From the menu bar, click [Tool], point to [BMC FW], and select [Properties]. The [BMC FW Update Service Properties] dialog box appears. Enter the storage destination in [Storage directory for update data:] and click [Register].

  • Page 227

    Refresh of View based on State Change Alert Setting A new function is supported so that NEC ESMPRO Manager window will be updated on a system state change basis (in other words, whenever necessary). This function is OFF by default. See the [Setting] below about how to turn it ON.

  • Page 228

    Chapter 6 Maintenance This chapter describes the daily maintenance of NEC Express5800/320Fc series and precautions when relocating or storing the server.

  • Page 229: Daily Maintenance, Checking Alert, Checking Status Leds

    Data Viewer Checking STATUS LEDs Check the LED indicators on the front of the NEC Express5800/320Fc series, on hard disks installed in 3.5-inch hard disk drive bay, or on the LCD display while the server is powered on or powered off...

  • Page 230: Making Backup Copies

    Maintenance 6-3 Making Backup Copies NEC recommends you make backup copies of your valuable data stored in hard disks of the server on a regular basis. For backup storage devices suitable for the server and backup tools, consult with your sales agent.

  • Page 231: System Diagnostics, Test Items, Startup And Exit Of System Diagnostics

    6-4 Maintenance SYSTEM DIAGNOSTICS The System Diagnostics runs several tests on the server. Select [Tools] - [System Diagnostics] in the NEC EXPRESSBUILDER to diagnose the system. Test Items The following items are tested in system diagnostics. Memory  CPU cache memory ...

  • Page 232

    Move the cursor to the test that detected the error, and press the Enter key. Record the error message that has been output to the Detail Information screen and contact NEC Corporation of America’s Technical Support or your authorized Sales agent.

  • Page 233

    <Reboot> Reboots the system. Select <Reboot> in the [Enduser Menu] above. The server restarts and the system is started from the NEC EXPRESSBUILDER. Exit the NEC EXPRESSBUILDER, and remove the CD-ROM from the DVD-ROM drive. Power off the server and unplug the power cords from the receptacles.

  • Page 234

    Maintenance 6-7 OFF-LINE MAINTENANCE UTILITY The Off-line Maintenance Utility is an OS-independent maintenance program. The Off-line Maintenance Utility can be used when you are unable to start the OS-dependent NEC ESMPRO to troubleshoot a problem. IMPORTANT: The Off-line Maintenance Utility is intended for use by an authorized support ...

  • Page 235

    6-8 Maintenance to a text file. System Information Management  Provides the function to make a back-up copy of your data. Without the backup data, the system-specific information and/or configuration may not be restored. TIPS: For information on making backup copy of system information, see the separate volume “User’s Guide (Setup).”...

  • Page 236

    Maintenance 6-9 RELOCATING/STORING THE NEC Express5800/320Fc series Follow the procedure below to relocate or store the server. CAUTION Observe the following instructions to use the server safely. There are risks of fire, personal injury, or property damage. See “PRECAUTIONS FOR SAFETY”...

  • Page 237

    If the system clock goes significantly out of alignment as time goes by, though the system clock adjustment is performed, contact NEC Corporation of America’s Technical Support or your authorized Sales agent.

  • Page 238

    Maintenance 6-11 (This page is intentionally left blank.)

  • Page 239: Troubleshooting

    Chapter 7 Troubleshooting If the product does not work properly, refer to this chapter to assist in troubleshooting.

  • Page 240: To Locate The Errors

    Use NEC ESMPRO to monitor the occurrence of fault during the system operation. Especially take note on whether any alert is reported to NEC ESMPRO Manager on the management PC. Check whether any alert is reported on the Operation Window, Data Viewer, or Alert Viewer of NEC ESMPRO Manager.

  • Page 241: Error Messages By Led Indication

    Error Messages by LED Indication The LEDs on the front and rear panels of the NEC Express5800/320Fc series and near the handles of hard disks inform the user of the server status by the colors and the patterns of going on, going off, and flashing.

  • Page 242: Post Error Messages

    7-4 Troubleshooting POST Error Messages Powering on the server automatically starts the self-diagnostic program, POST (Power On Self- Test). When POST detects any error an error message is displayed. Use the following table to analyze the error: Phoenix BIOS 4.0 Release 6.0.XXXX CPU=Pentium III XXX MHz 0640 K System RAM Passed 0127 M Extended RAM Passed...

  • Page 243

    Troubleshooting 7-5 On-screen error message Cause Action System CMOS configuration 0251 System CMOS Reconfigure the system CMOS  is changed. checksum bad-Default by using BIOS setup. configuration used Clear system CMOS using  hardware jumper. Password is cleared. 0252 Password checksum Reconfigure by using BIOS ...

  • Page 244

    7-6 Troubleshooting On-screen error message Cause Action 0B94 IPMB signal lines do not SMC is faulty. Replace the CPU/IO module or respond a system backboard after determining where IPMB error has occurred based on OS information. 0B95 BMC FRU device failure NVRAM within BMC is Replace the CPU/IO module.

  • Page 245

    Troubleshooting 7-7 On-screen error message Cause Action 8120 Unsupported DIMM Unsupported DIMM is Check supported DIMMs and detected in DIMM group mounted. replace them. If replacing the DIMMs does not help, replace the CPU/IO module. 8121 Unsupported DIMM detected in DIMM group 8122 Unsupported DIMM detected in DIMM group 8130 Mismatch DIMM...

  • Page 246

    : du m pi n g ph y s i c al m e m o ry t o di s k Take notes of the messages displayed on the screen, and call your contact NEC Corporation of America’s Technical Support or your authorized Sales agent.

  • Page 247: Server Management Application Error Message

    Troubleshooting 7-9 Server Management Application Error Message If the server management tool such as NEC ESMPRO Agent or NEC ESMPRO Manager has been installed in the NEC Express5800/320Fc series on management PC, you can obtain the error information from the display unit of the server or management PC.

  • Page 248: Solving Problems

    Make sure the POWER switch on the power unit is on. Did you press the POWER switch? Press the POWER switch on the front of the NEC Express5800/320Fc series to turn on the power (the POWER LED lights). Did you install the CPU/IO module properly? Check if the CPU/IO module is properly installed in the server.

  • Page 249

    Make sure that the interface cables and power cord are properly connected. Also make sure that the cables are connected in the correct order. Is that device compliant with NEC Express5800/320Fc series? Operation of the server with unauthorized devices is not guaranteed.

  • Page 250

    Make sure that the cable is connected to the correct connector on the rear of the server. Are the keyboard and mouse compliant with NEC Express5800/320Fc series? Operation of the server with unauthorized devices is not guaranteed. Does the server have drivers installed? Refer to the manual that comes with your OS to check that the keyboard and mouse drivers are installed.

  • Page 251

    Fail to access the hard disk:  Is the hard disk approved for use with the server?  Operation of any device that is not authorized by NEC is not guaranteed.  Is the hard disk properly installed?  Make sure to lock the hard disk with the lever on its handle. The hard disk is not connected to the internal connector when it is not completely installed (see Chapter 8).

  • Page 252

    Is a floppy disk in the floppy disk drive?  Take out the floppy disk and restart the server.  Is the NEC EXPRESSBUILDER CD-ROM (or the other bootable CD-ROM) in the DVD-ROM drive?  Take out the CD-ROM and restart the server.

  • Page 253

    Troubleshooting 7-15 [Properties] from the displayed menu. When the properties window appears, select the [Link] tab, and select the item that matches to the connected HUB from the list box of [Speed and Duplex]. If you click [OK], configuration selected in [Speed and Duplex] will be effective.

  • Page 254

    CPU load ratio of SNMP Service (snmp.exe) increases:  While monitoring the server from NEC ESMPRO Manager, the CPU load ratio of SNMP Service on the NEC ESMPRO Agent side may increase at every monitoring interval (default: 1 minute).

  • Page 255

    Troubleshooting 7-17 The following pop-up message may be displayed when you restart the system which NEC ESMPRO Agent is installed to and removal drives such as MO and DVD- RAM are mounted on, without closing Windows Explorer, after displaying the...

  • Page 256

    Generally replacement of the component will be required, so contact your sales representative. If reintegrating the component without repair is required for some reason, contact NEC Corporation of America’s Technical Support or your authorized Sales agent. It is possible to perform reintegration forcefully.

  • Page 257

    Troubleshooting 7-19 From [Start], click [Administrative Tools] and [Services] to start Services. Right- click [ftSys Maintenance and Diagnostics (MAD)] and click [Restart].

  • Page 258: Event Log

    7-20 Troubleshooting Event Log "The NMS Service terminated unexpectedly." is recorded in the system event log:  Although the following log may be recorded in the system event log when starting the system, or after exchanging PCI modules, there is no real problem on operation.

  • Page 259

    Troubleshooting 7-21 The log above gets output in the process of system start up or dual mode setting. When the log is recorded, there is no problem to the system by the above warning if the status of the adapter in the team is “Active” or “Standby.” For the status of the adapter, check in properties of the team adapter from the device manager.

  • Page 260

    Description: Cannot get system performance information now (YYYY Code=xxxx). If NEC ESMPRO Agent cannot get information, it will treat the load ratio as 0%. So, if NEC ESMPRO Agent cannot get information continuously, the CPU load ratio may appear lower than the actual value.

  • Page 261: Problems With Nec Expressbuilder

    Troubleshooting 7-23 Problems with NEC EXPRESSBUILDER When the server is not booted from the NEC EXPRESSBUILDER CD-ROM, check the following:  Did you set the NEC EXPRESSBUILDER CD-ROM during POST and restart the server?  If you do not set the NEC EXPRESSBUILDER CD-ROM during POST and restart the server, an error message will appear or the OS will boot.

  • Page 262: Problems With Master Control Menu

     A part of online documentation is supplied in PDF file format. Install the Adobe Acrobat Reader (Version 4.05 or later) in your operating system. You can also install the Adobe Acrobat Reader using the NEC EXPRESSBUILDER CD-ROM. Launch the Master Control Menu and select [Setup] - [Adobe Acrobat Reader].

  • Page 263: Problems With Configuration Diskette Creator

    Troubleshooting 7-25 Problems with Configuration Diskette Creator  The bit map of the Configuration Diskette Creator window is not displayed correctly during settings of setup information. (When the Trekking command is used)  If the specified number of colors is fewer than 256 in the display setting, the bit map is not displayed correctly, but the setup information can be displayed.

  • Page 264: Problems With Nec Esmpro

    NEC ESMPRO Manager does not receive traps from NEC ESMPRO Agent properly:  When the trap community which receives traps in the setting of NEC ESMPRO Manager is changed from the default setting “public”, SNMP service setting needs to be changed.

  • Page 265

    Otherwise, SNMP service does not run properly and NEC ESMPRO Agent may not run.  SNMP service is necessary for NEC ESMPRO Agent to run. If you deleted SNMP service after installing NEC ESMPRO Agent, reinstall NEC ESMPRO Agent after installing SNMPservice.

  • Page 266

    Because the NEC Express5800/320Fc series detects hardware faults on the network in the driver level, NEC ESMPRO Agent does not monitor line faults. Thus, the value set for "Line fault occurrence rate" of a [LAN] tab of [NEC ESMPRO Agent properties] in the control panel is not used.

  • Page 267

    When ESRAS Utility of NEC ESMPRO Manager is used, there are some devices that cannot refer various logs. Use ESRAS Utility of NEC ESMPRO Agent. It is registered in CD-ROM that comes with the device. Install it from related utility of ESMPRO setup.

  • Page 268

    (From and To) in [Printers and Faxes] are [00:00], on the other hand, NEC ESMPRO Manager’s time are [9:00]. To display them properly, make the settings of printer from its properties window. The...

  • Page 269

    Troubleshooting 7-31 Monitoring the failures of the tape device is desired:  NEC ESMPRO Agent does not monitor the failures of the tape device. If you want to conduct monitoring, use backup software or tape monitoring application. Using the event monitoring function of NEC ESMPRO Agent allows you to monitor the event log of backup software or applications.

  • Page 270

    Network drive is not displayed in the data viewer:  On WindowsXP or the OS released after it, the drive connected to network is not displayed under the file system tree in the data viewer of NEC ESMPRO Manager. Shutdown monitoring: ...

  • Page 271

    LAN settings (AFT function), remove the dual LAN settings before disable it. NEC ESMPRO Agent does not work properly in the environment where Oracle products and NEC ESMPRO Agent coexist:  The installation of the Oracle products may change Startup type of SNMP Service into “Manual.”...

  • Page 272

    ESMhstrg.dat:  While the server is running, the “\data\ESMhstrg.dat” file in the installation directory (default is “C:\ESM”) of NEC ESMPRO Agent cannot be accessed. For this reason, when backup software is used, this file is not backed up. Also, because the “ESMhstrg.dat” file is recreated while the server is running, there will not be any problem even if the file is not backed up.

  • Page 273: Collection Of Trouble Logs, Collection Of Event Logs

    Collection of Event Logs Collect the logs of various events that have occurred in the NEC Express5800/320Fc series. It is recommended that you collect all the logs of [Application Log], [Security Log] and [System log] by the following procedure.

  • Page 274

    7-36 Troubleshooting Select the format of the target log file from the [Save as type] list box, and click [OK].

  • Page 275: Collection Of Configuration Information

    Troubleshooting 7-37 Collection of Configuration Information Collect information such as the hardware configuration and internal setting information of the NEC Express5800/320Fc series. IMPORTANT: If a STOP error or system error has occurred or the system has stalled, restart the system, and then start the work.

  • Page 276: Collection Of The Memory Dump, Preparing For Memory Dump, Saving Dump Files

    You may save the memory data to a desired destination. IMPORTANT: Consult with contact NEC Corporation of America’s Technical Support or your authorized  Sales agent before dumping the memory. Executing memory dumping while the server is in the normal operation may affect the system operation.

  • Page 277: System Upgrade

    NEC Corporation of America’s Technical Support or your authorized Sales agent to install or remove any optional devices. Be sure to use only optional devices and cables designated by NEC. Repair of the server due to  malfunctions, failures, or damage resulted from installing such devices or cables will be...

  • Page 278: Safety Precautions

    8-2 System Upgrade SAFETY PRECAUTIONS Observe the following notes to install or remove optional devices safely and properly. WARNING Observe the following instructions to use the server safely. There are risks of death or serious personal injury. See “PRECAUTIONS FOR SAFETY”...

  • Page 279

    System Upgrade 8-3 ANTI-STATIC MEASURES The server contains electronic components sensitive to static electricity. Avoid failures caused by static electricity when installing or removing any optional devices. Wear wrist straps (arm belts or anti-static gloves).  Wear wrist straps on your wrists. If no wrist strap is available, touch an unpainted metal part of the cabinet before touching a component to discharge static electricity from your body.

  • Page 280: Preparing Your System For Upgrade

    To remove the CPU/IO module during the continuous operation, disable the intended module (place the module off-line) by using the ftServer Utility or the NEC ESMPRO Manager from the management console. After a new module is installed to the server, enable the module using the ftServer Utility or the NEC ESMPRO Manager.

  • Page 281: Inch Hard Disk Drive

    SAS interface are installed. IMPORTANT: Do not use any hard disks that are not authorized by NEC. Installing a third-party hard disk may cause a failure of the server as well as the hard disk. Purchase hard disks of the same model in pairs.

  • Page 282

    8-6 System Upgrade Installing 3.5-inch Hard Disk Drive Follow the procedure below to install the hard disk. A hard disk may be installed in another slot in the same procedure. IMPORTANT: Make sure to read "ANTI-STATICMEASURES" and "PREPARING YOUR SYSTEM FOR ...

  • Page 283

    System Upgrade 8-7 and insert the hard disk into the slot. TIPS: Insert the disk until the lever hook touches the server  frame. Check the orientation of lever. Insert the hard disk with  the lever unlocked. Slowly close the lever. When the lever is locked, you will hear a click sound.

  • Page 284

    8-8 System Upgrade Removing 3.5-inch Hard Disk Drive Follow the procedure below to remove the hard disk. IMPORTANT: Make sure to read "ANTI-STATICMEASURES" and "PREPARING YOUR SYSTEM FOR UPGRADE" before starting installing or removing options. Shut down Windows Server 2003. The system turns off automatically.

  • Page 285

    System Upgrade 8-9 Replacing 3.5-inch Hard Disk Drive Follow the procedure below to remove the failed hard disk. If the hard disk fails, it should be replaced with new device with the server powered-on. IMPORTANT: Make sure to read “ANTI-STATICMEASURES” and "PREPARING YOUR SYSTEM FOR UPGRADE"...

  • Page 286

    Removing a module while operating may cause unexpected problems. Use the management  software (e.g., ftServer Utility or NEC ESMPRO Manager) to identify the module to be removed and bring down the failing module. Then remove the failed module after verifying the Status LED on the CPU/IO module. See Chapter 2 “LED’s”...

  • Page 287

    Follow the procedure below to remove the CPU/IO module. Stop the CPU/IO module you want to remove. To this end, use the ftServer Utility of the NEC ESMPRO Agent installed to your server or the Data Viewer of the NEC ESMPRO Manager.

  • Page 288

    8-12 System Upgrade Hold the stopper, and disconnect the power cable of the module to be removed. The stopper will return to the vertical position when you release it. CHECK: Leave your hands and make sure that the stopper returned to the vertical position. If you disconnect the cable and the stopper does not go back to this position, you cannot pull out the CPU/IO module in the next step.

  • Page 289

    System Upgrade 8-13 Hold the black levers of the CPU/IO module and pull it off. Pull it off until it is locked and stopped. IMPORTANT:  Do not hold part other than the handle to pull the module.  Handle the CPU/IO module carefully. Do not drop the module or bump it against parts in the device when you remove it.

  • Page 290

    8-14 System Upgrade Installing CPU/IO Module Follow the procedure below to install the CPU/IO module: IMPORTANT: Make sure to read "ANTI-STATICMEASURES" (page 8-3) and "PREPARING YOUR SYSTEM FOR UPGRADE" (page 8-4) before starting installing or removing options. Insert the black lever slowly and fasten the screws tightly. Be careful not to cause a shock to the device at this time.

  • Page 291

     the module is connected. In such a case, check the status by using the ftServer Utility or NEC ESMPRO Manager data viewer, and then start up the CPU/IO modules. Connect the cables for connecting the peripheral devices and network.

  • Page 292

    For more information on static electricity, see “ANTI-STATICMEASURES.” Make sure to use the DIMM authorized by NEC. Installing a third-party DIMM may cause a failure of the DIMM as well as the server. Repair of the server due to failures or damage resulted from installing such a board will be charged.

  • Page 293

    System Upgrade 8-17 DIMM slot A2 DIMM slot B2 DIMM slot A3 DIMM CH1 slot 2 DIMM CH1 slot 1 DIMM CH1 slot 0 DIMM CH0 slot 2 DIMM CH0 slot 1 DIMM CH0 slot 0 Motherboard of the CPU/IO module...

  • Page 294

    8-18 System Upgrade Precautions Note the following to install or replace DIMM. The DIMMs with the same slot number are linked between the CH1 and CH0.. When a DIMM is  added to one CH, another identical DIMM should be installed to the slot with the same number in another CH.

  • Page 295: Installing Dimm

    System Upgrade 8-19 Installing DIMM Follow the procedure below to install the DIMM. Shut down OS. The sever turns off automatically. Disconnect the power cords from the outlets. Remove the CPU/IO module referring to page 8-11. Remove the screw, and remove the top cover of the CPU/IO module. Memory duct Remove the memory duct.

  • Page 296

    8-20 System Upgrade Remove the DIMM connector cover from the socket in which the DIMM is installed. A DIMM connector cover is installed to the open socket. When the levers on both ends of the connector are opened, the DIMM connector cover is unlocked and you can remove the cover.

  • Page 297

    System Upgrade 8-21 If POST displays an error message, write it down and see the POST error message list on page 7-4. After starting the OS, set the paging file size to at least the recommended value (1.5 times the installed memory size).

  • Page 298: Removing Dimm

    8-22 System Upgrade Removing DIMM Follow the procedure below to remove the DIMM. TIPS: Unless at least two DIMMs are installed, the server does not work. Shutdown OS. The system turns off automatically. Disconnect the power cords from the outlets. Remove the CPU/IO module referring to page 8-11.

  • Page 299

    System Upgrade 8-23 Open the levers on both sides of the socket of the DIMM to be removed. Press down on the levers to be unlocked and remove the DIMM. Attach the memory duct. Attach the top cover of the CPU/IO module and secure it with screws. Refer to page 8-14 and install the CPU/IO module.

  • Page 300

    8-24 System Upgrade...

  • Page 301

    System Upgrade 8-25 Replacing DIMM Follow the procedure below to replace a failed DIMM. Identify the failed DIMM using the Data Viewer of NEC ESMPRO Manager. Remove the CPU/IO module referring to page 8-11. Replace the DIMM. Install the CPU/IO module referring to page 8-14.

  • Page 302

    Do not use the system before checking to see it works correctly.  Make sure to use the CPU specified by NEC. Installing a third-party CPU may cause a failure  of the CPU as well as the server. Repairing the server due to failures or damage resulting from these products will be charged even if it is under guarantee.

  • Page 303: Installing Cpu

    System Upgrade 8-27 Installing CPU Follow the steps below to install a CPU (model with air-cooling kit). Shut down the OS. The server is automatically powered off. Unplug the power cords. Remove the CPU/IO module referring to page 8-11. Remove the cable connected to the CPU duct cover.

  • Page 304

    8-28 System Upgrade CPUsocket. Detach the socket cover on the CPU socket. IMPORTANT: Keep the socket cover. Lift the socket lever. IMPORTANT: Open the lever fully. It can be opened 120° or more. Lift the CPU socket holder. Place the CPU on the socket carefully. TIPS: Pay attention to the orientation of the CPU.

  • Page 305

    System Upgrade 8-29 place. Return the socket lever back to its original place. Place the heat sink on the CPU and secure it with 4 screws. Loosely fasten the screws in the cross-coupling way, then fasten them tightly. IMPORTANT: Place the heat sink so that its corners will not bump against the parts on the motherboard.

  • Page 306: Removing Cpu

    8-30 System Upgrade If the heat sink is tilted, remove the heat sink and then attach it again.  If the heat sink is not attached horizontally, it may be caused by the following. - The CPU is not attached correctly. - Screws are not secured tightly enough.

  • Page 307: Pci Board

    System Upgrade 8-31 PCI BOARD Up to three PCI boards can be installed to the CPU/IO module. IMPORTANT: The PCI board is extremely sensitive to static electricity. Make sure to touch the metal frame  of the server to discharge static electricity from your body before handling the PCI board. Do not touch the PCI board terminals or onboard parts by a bare hand or place the PCI board directly on the desk.

  • Page 308

    8-32 System Upgrade Note the following to install or replace PCI board. To make a dual PCI board configuration, install the same type of board (i.e., having the same  specifications and performance) to the same slot for each group. When a PCI board is installed to one group, another identical PCI board should be installed to the same slot in another group.

  • Page 309: Installing Pci Board

    System Upgrade 8-33 Installing PCI Board Follow the procedure below to install the board to be connected to the PCI board slot. TIPS: To install the PCI board, make sure the shape of the board connector matches with the shape of the PCI board slot connector.

  • Page 310

    8-34 System Upgrade Insert optional PCI boards into one of the two PCI slots of the riser card. Remove the bracket cover from the PCI bracket. IMPORTANT: Carefully keep the removed PCI bracket. Install the riser card on which the PCI board is installed on the motherboard.

  • Page 311

    System Upgrade 8-35 IMPORTANT: Connect the cable to the connector on the lower part. Loosen the fixed screw on the bracket cover that corresponds to another PCI slot that is hidden behind the riser card, and remove the bracket cover. Install the optional PCI board to another PCI slot hidden behind the riser card.

  • Page 312: Removing Pci Board

    8-36 System Upgrade Removing PCI Board To remove PCI board card, follow the reverse procedure of the installation and install the expansion slot cover.

  • Page 313: Replacing Pci Board

    System Upgrade 8-37 Replacing PCI Board Follow the procedure below to replace the failed PCI board. Check the failed board from the event log. Remove the CPU/IO module referring to the page 8-11. Remove the PCI bracket and remove the PCI board. Replace the board and fasten it.

  • Page 314: Setup Of Optional Pci Board

    To perform this procedure, you have to log on the system as an Administrator or a member of the Administrators group. For NEC Express5800/320Fc series, use two option PCI boards in a pair to make dual configuration. After installing OS, install drivers in the following procedure and make dual configuration of the PCI boards.

  • Page 315

    System Upgrade 8-39 Insert the “NEC EXPRESSBUILDER” CD-ROM into the DVD-ROM drive and run the following command after starting Command Prompt. DVD-ROM drive:\HAS\W2K3\HASSETUP\LAN\INSTALL.VBS Set a dual LAN configuration. Refer to “DUAL LAN CONFIGURATION” on page 3-24. Now the 1000BASE-T 1ch board set, 1000BASE-SX 1ch board set, or 1000BASE-T 2ch board set is installed.

  • Page 316

    Start Device Manager from [Start] - [Program] - [Administrative Tool] - [Computer Management], and check if “Fibre Channel Controller” appears under the [Other devices] as many as mounted. Set the “NEC EXPRESSBUILDER” CD-ROM into the DVD-ROM drive and run the following command after starting Command Prompt.. DVD-ROM drive:\HAS\W2K3\HASSETUP\FC\FCINSTΔDVD-ROM drive:\HAS\W2K3\HASSETUP\FC (“Δ”...

  • Page 317

    System Upgrade 8-41 installed. IMPORTANT: StoragePathSavior is necessary to connect NEC Storage using Fiber Channel boards.  Mount Fibre Channel boards after completing the OS installation. They are used in a pair.  Mount each controller on the slot of the same position of each PCI module.

  • Page 319

    Appendix 2 I/O Port Addresses The factory-set I/O port addresses for the server are assigned as follows: Address Chip in Use 0x00000000-0x00000CF7 Direct memory access controller 0x00000010-0x0000001F Motherboard resources 0x00000020-0x00000021 Programmable interrupt controller 0x00000024-0x00000025 Motherboard resources 0x00000028-0x00000029 Motherboard resources 0x0000002C-0x0000002D Motherboard resources 0x0000002E-0x0000002F Motherboard resources...

  • Page 320

    B-2 Appendix Address Chip in Use 0x000003B0-0x000003BB Intel(R) 82801 PCI Bridge - 244E 0x000003B0-0x000003BB Stratus Virtual ATI Video 0x000003C0-0x000003DF PCI standard PCI-to-PCI bridge 0x000003C0-0x000003DF Stratus Fault Tolerant North PCI to PCI Bridge 0x000003C0-0x000003DF Stratus Fault Tolerant East/West PCI to PCI Bridge 0x000003C0-0x000003DF Stratus Fault Tolerant Core 0x000003C0-0x000003DF...

This manual also for:

N8800-103f, exp320hr

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