NEC Express5800 Series User Manual page 270

7-32 Troubleshooting
Network drive is not displayed in the data viewer:
 On WindowsXP or the OS released after it, the drive connected to network is not
displayed under the file system tree in the data viewer of NEC ESMPRO
Manager.
Shutdown monitoring:
 When performing shutdown monitoring, all shutdown processes are to be
monitored. If there is an application that performs shutdown without rebooting OS
or turning off the power, set the timeout value longer or disable the monitoring
function.
The external clock of CPU is listed as "Unknown":
 In [CPU information] of Data Viewer's system tree, the external clock is listed as
"Unknown."
[ft] tree appears on data viewer in an incorrect manner:
 After the system starts up, the tree or the state of a Data Viewer may not be
displayed correctly due to high load of the system. In about 20 minutes after the
system startup, when a pop-up message which prompts you to reconstruct a Data
Viewer appears, click [OK]. The Data Viewer will be reconstructed and the tree
and the status will be displayed correctly.
The information on the floppy disk appears in an incorrect manner:
 After switching on and off the power of the CPU/IO module, the floppy disk drive
name of [I/O Device] on Data Viewer may be different from the name that is
recognized by the OS.
(Example: drive name on Data Viewer: "A"
Check the floppy disk drive name on Explorer.
 If you add or delete floppy disk drive connected with USB while the system is
running, the drive information under the [I/O Device] in the data viewer will be
updated at the next system startup.
When the Displayed BIOS Information is Incorrect
Additional information of BIOS which is displayed by clicking [ft] - [CPU Module] - a CPU
module - [General] - [BIOS Information] on a Data Viewer or by clicking a CPU module and
clicking [BIOS Information] on ftServer Utility may not be displayed correctly. In such a case,
display the BIOS information on a Data Viewer by clicking [ESMMIB] - [BIOS].
drive name recognized by the OS "B")