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NEC Express5800 Series
NEC ESMPRO AlertManager
User's Guide
7-2006
ONL-4152aN-COMMON-128-99-0606

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    NEC Express5800 Series NEC ESMPRO AlertManager User's Guide 7-2006 ONL-4152aN-COMMON-128-99-0606...

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    The NEC product(s) discussed in this document are warranted in accordance with the terms of the Warranty Statement accompanying each product. However, actual performance of each such product is dependent upon factors such as system configuration, customer data, and operator control.

  • Page 3: Table Of Contents

    Contents Chapter1 Installing the Alert Manager ................1 Chapter2 Using the Alert Manager ...................3 Report the Alert Function ........................ 3 Operation Environment ........................4 Hardware ............................. 4 Software ............................4 Operation Overview ........................5 Alert Manager Setting ......................... 5 Alert Monitoring .........................

  • Page 4: About This Guide

    About This Guide The ESMPRO monitors the configuration, failures, and performance of systems across a network. This user's guide is intended for the system administrator and describes ESMPRO capabilities, installation, features, and use. This manual is comprised of the following chapters. Chapter 1, Installing the Alert Manager, explains how to install the Alert Manager.

  • Page 5: Chapter1 Installing The Alert Manager

    Chapter 1 Installing the Alert Manager Alert Manager software is installed automatically in the Agent and the Manager when Agent software and ESMPRO Manager software are installed. No settings are required to install the Alert Manager.

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    Installing the Alert Manager (This page is intentionally left blank.)

  • Page 7: Chapter2 Using The Alert Manager

    Chapter 2 Using the Alert Manager REPORT THE ALERT FUNCTION The function of the Alert Manager is to direct and manage reports on the alerts occurring on the server. The important reporting and receiving methods include: Reporting Method Operates on the: SNMP report to Manager Agent TCP/IP report to Manager...

  • Page 8: Operation Environment

    Using the Alert Manager OPERATION ENVIRONMENT Hardware the same as the ESMPRO Manager or Agent required. SMTP Server (required for the Internet Mail report) Software Microsoft Exchange Server* (required for the Mail report (with MAPI)) * Exchange Server2000 or later is not supported.

  • Page 9: Operation Overview

    Using the Alert Manager OPERATION OVERVIEW Alert Manager consists of the following five major functions: Alert Manager setting Alert monitoring Scheduling function of alert report Report function of alert Receive function of alert Alert Manager Setting Setting tools include the following: –...

  • Page 10: Scheduling Function Of Alert Report

    Using the Alert Manager Scheduling Function of Alert Report – Report scheduling function: Reportable time periods can be specified. – Retry function: If reporting fails, retry of reporting is done. Retry is specified for each reporting destination with the retry interval and maximum retry time. Report Function of Alert –...

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    Using the Alert Manager – Pop-up message function: A pop-up message is displayed on the screen when the alert occurs. The report contents include a detailed message, support method, and alert type. A message title can be edited and the report contents can be selected at the time of setting.

  • Page 12: Receive Function Of Alert

    Using the Alert Manager Receive Function of Alert – Receive Alert from SMB function: This function receives the alert from Server Management Board (SMB). This function is only available for the Manager. – Receive Alert from Agent(TCP/IP) function: This function receives the alert using the TCP/IP function. This function is only available for the Manager.

  • Page 13: Operation Preparation

    Using the Alert Manager OPERATION PREPARATION Setup To set up the Alert Manager, you must match the event or alert that is to be reported with the report destination and when it is to be reported. Start the Alert Manager setting tool. In the Manager, bring up the Alert Viewer and select Report Settings in the Tools menu.

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    Using the Alert Manager Base Setting The base setting consists of the following three items. Setting reporting measures (*1) Setting report reception (*2) Other settings (*1) *1 Set in both an Agent and a Manager. *2 Set in a Manager only. The following can be set on the Base Setting window.

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    Using the Alert Manager – Setting reporting measures: The setting of a reporting measure refers to preparations required for reporting other than the setting of destinations. This section discusses the structure of each reporting measure such as "Setting a modem used for Pager call." However, some reporting measures do not require basic setting.

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    Using the Alert Manager – Setting report reception measures: The setting of a report reception indicates the preparations required for the manager to receive a report. Here, it refers to a structure of each reporting measure such as "setting a mode used for receiving manager reports."...

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    Using the Alert Manager Setting Destinations Destination setting consists of the following four items. Setting destination IDs Setting destination ID groups Selecting a reporting measure and a designation for each destination ID Setting a report schedule for each destination ID NOTE: At installation, set the minimum number of destinations, destinations ID, and ID groups required in the Alert Manager.

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    Using the Alert Manager – Setting destination ID groups: A destination ID group can be created by grouping a number of destination IDs. In the destination ID group, ID groups can be added, edited, or deleted. Bitmap Reporting measures destination ID group –...

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    Using the Alert Manager Use tree windows for all the settings. – Setting monitor events (Agent's function): Set for each event that is displayed on the tree. The setting results are listed on the right side of the tree. Click the event to be set and drag it while pressing the right button of the mouse. A tree is displayed on the left side of the Alert Manager screen.

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    Using the Alert Manager – Setting monitor alerts (Manager's function): Set for each alert to be displayed on the tree. Setting results are listed on the right side of the tree. Click the alert to be set and drag the alert while pressing the right button of the mouse. A tree is displayed on the left side on the Alert Manager screen.

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    Using the Alert Manager – Report test: The test enables users to verify whether each event displayed on the tree is notified to the associated destination by generating an event. Execute the test by clicking the event to be set and dragging it while pressing the right button of the mouse.

  • Page 22: Operation

    Using the Alert Manager OPERATION Overview This section gives an explanation of practical operation for Alert Manager. Basic operation of setting tool Setting according to report method Setting according to report receiving method Other settings Basic Operation of Alert Manager Setting Tool Base Setting Base Setting window This window is used to make the basic setting of Report methods, report receiving...

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    Using the Alert Manager – Report method list: Bitmaps indicating report methods, report valid/invalid bitmaps are displayed. – Report method bitmaps: This bitmap indicates the report method. – Report valid/invalid bitmap: Green indicates the report valid and red indicates the report invalid. Clicking on this bitmap switches valid/invalid indication.

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    Using the Alert Manager – Report receiving method description: Selecting the report receiving method displays the description for the report receiving method. – Configure button: This button makes the base setting of the selected report receiving method. However the Configure button is not available in some report receiving methods. Other base setting (Other) –...

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    Using the Alert Manager Destination Setting Destination Setting dialog The setting is made by selecting Destination Setting of the Setting menu or a button of the toolbar. ID and Group set in the address book are listed. – ID list: : ID names are displayed.

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    Using the Alert Manager – Delete ID button: An ID selected from the ID list is deleted. – Add Group button: Group is added. Pressing this button displays a Group Setting dialog box. – Modify Group button: IDs to be added to Group are modified on the Group selected from the Group list. Pressing this button displays a Group Setting dialog box.

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    Using the Alert Manager How to Make Setting For additions: Enter an ID name. Select a reporting method in the Method field, such as Mail, Pager, or Print. If the Address button is available, select it and set the address. Click on Schedule to set a schedule.

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    Using the Alert Manager – Add button: IDs selected from the ID list are moved to the Group Member list. – Remove button: An ID selected from the Group Member list is moved to the ID list. How to Make Setting For additions: Enter a group name.

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    Using the Alert Manager Addition of Monitoring Object Event The setting is made by selecting Monitor Event Setting in the menu displayed by dragging the right mouse button on a main window. Select Monitor Event window – Source: A source name is selected. –...

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    Using the Alert Manager Addition of Monitoring Object Alert The setting is made by selecting Monitor Event Setting from the menu displayed by dragging the right mouse button on a main window. Select Monitor Alert window – Server Name: A server name is selected. –...

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    Using the Alert Manager Monitor Event Setting The setting is made by selecting Monitor Event Setting from a menu displayed by dragging the right mouse button on a main window. Monitor Event Setting window – Source: Source names are displayed. –...

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    Using the Alert Manager Suppress window – Suppress Interval: Mark this check box to suppress report of the same event during the Suppress Interval. – Suppress a report of the same event for [ ] minutes: Set the Suppress Interval in the range of 0 to 1440. If you set 0 minute, no report is suppressed and all events are reported.

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    Using the Alert Manager Destination Association Setting The setting is made by selecting Link Destination from a menu displayed by dragging the right mouse button on a main window. Link Destination window – Source: Source names are displayed. – Event ID: Event IDs are displayed.

  • Page 34: Setting According To Report Method

    Using the Alert Manager – Remove button: IDs selected from the Report To list are moved to the Destination ID list. – ID list: Information for IDs selected from the Destination ID and Report To lists is displayed. – Group list: Information for IDs selected from the Destination ID and Report To lists is displayed.

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    Using the Alert Manager [Manager (TCP/IP In-Band)] dialog – [IP address (or host name)]: An IP address (or host name) of the remote Manager is set. Make sure to specify the IP address of the remote Manager. NOTE: If the remote Manager to be set has already been specified as the trap destination of the SNMP service, release the trap destination setting of the SNMP service.

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    Using the Alert Manager IMPORTANT: If the default value does not work, set the port number in the range of 6001 to 65535. Clicking the [Default] button resets the number to the default value (31134). If a modification is made, be sure to also modify the setting for the remote manager.

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    Using the Alert Manager [Manager (TCP/IP Out-of-Band)] dialog – [IP address (or host name)]: An IP address (or host name) of the remote Manager is set. Be sure to specify the IP address of the remote Manager. NOTE: If the remote Manager to be set has been already set as the trap destination of the SNMP service, release the setting of the SNMP service.

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    Using the Alert Manager – [Port number]: The port number used for the communication between sockets can be set. For this number, the same value must be set to the Agent and remote Manager (the default value is 31134 for both Agent and remote Manager). Do not change the value as long as the default value works.

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    Using the Alert Manager Internet Mail For the base setting, make the following settings. [Internet Mail Base Setting] dialog – [Mail Server (SMTP)]: Specify either an IP address or the name the Internet Mail Server will be using. (This Mail Server needs to support SMTP.) –...

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    Using the Alert Manager For the destination settings, make the following settings. [Internet Mail Destination Setting] dialog – [To]: Type in the E-mail address (To:) in the form user@domain. Be sure to divide it with , (comma) when you specify plural addresses (e.g. abc@Zzz.Com, xyz@Zzz.Com).

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    Using the Alert Manager – [User]: Enter RAS user name. – [Password]: Enter RAS user's password. – [Base Setting]: To open the Internet Mail Base Setting dialog, press this button. – [OK]: Set information is added and this dialog box closes. –...

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    Using the Alert Manager Mail (MAPI) No base setting is provided. Before setting the destination, sign in must be done to the post office (Mail server) of MS Mail. Displayed dialog for sign in is different for MS Mail, MS Exchange. [Sign In] dialog (For MS Mail) –...

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    Using the Alert Manager For the destination setting, make the following setting: [Mail Setting] dialog – [To], [Cc]: A destination of a mail set by pressing [Address...] button is displayed. Information cannot be entered directly here. – [Address...]: [Address] dialog (Address Book of Mail) is displayed. Set the mail address in this dialog.

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    Using the Alert Manager – [Detach]: File attach is canceled. – [OK]: Set information is added and this dialog box closes. – [Cancel]: This dialog box closes with no set information added. – [Test]: For the test report, press this button. The test result can be checked by a message. NOTES: To report the alert by Mail, log on with the user name belonging to the Administrator who created a profile on the Alert Manager Main...

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    Using the Alert Manager [Address] dialog (On MS Mail) [Address] dialog (On Messaging)

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    Using the Alert Manager Pager Call For the base setting, make the following settings. [Pager Setting] dialog (Base Setting) – [Serial port]: Select the serial port to which a modem is to be used for the Pager call. If no serial port exists, no base setting can be made.

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    Using the Alert Manager For the destination setting, make the following setting. [Pager Setting] dialog (Destination Setting) – [Phone number]: Enter a telephone number of the Pager service provider. Numeric characters (0 to 9) can be entered and '-' can be used as a separator. <Example>...

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    Using the Alert Manager The value (second) which can be set for "," depends on the setting of the "S8" register (pause time) of the used modem. For more information, see the guide of the modem. "01234" Sending message ",,," Termination standby time is set (a sending termination time is adjusted).

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    Using the Alert Manager Pop-up Message No base setting is required. For the destination setting, make the following setting: [Pop-up Message Setting] dialog box is used to set and modify the display of a pop-up message of failure information. [Pop-up Message Setting] dialog –...

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    Using the Alert Manager Printer Output No base setting is required. For destination setting, make the following setting. [Print Setting] dialog is used to set and modify the printer output of failure information. [Print Setting] dialog – [Printer Name]: A printer name is displayed in this column. –...

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    Using the Alert Manager – [Time]: To display a time, mark this check box. – [Event Source]: To display a source name, mark this check box. – [Event ID]: To display an event ID, mark this check box. – [Event Type]: To display an event type, mark this check box.

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    Using the Alert Manager Writing to File Base setting is not required. For the destination setting, make the following setting: [Write File Setting] dialog is used to set and modify the settings for writing the failure information to a file. [Write File Setting] dialog –...

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    Using the Alert Manager – [Time]: To display a time, mark this check box. – [Event Source]: To display a source name, mark this check box. – [Event ID]: To display an event ID, mark this check box. – [Event Type]: To display an event type, mark this check box.

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    Using the Alert Manager Command Execution No base setting is required. For the destination setting, make the following setting: [Run Command Setting] dialog – [Command Line]: A file name to write information is displayed. The information can be directly entered into the edit box. The following specification is available for the command argument.

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    Using the Alert Manager Client Report No base setting is required. Refer to the following for the explanation about Destination setting. [Report to Clients Setting] dialog – [Report to All]: Select this if you want to report to all the computers. –...

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    Using the Alert Manager – [Cancel]: This dialog box closes with no set information added. – [Alert Item]: For selecting report items, press this button. – [Test]: For the test report, press this button. [Alert Item Setting] dialog – [Computer Name]: Check this to display a computer name.

  • Page 57: Setting According To The Report Receiving Method

    Using the Alert Manager Setting According to The Report Receiving Method The [Receive] property sheet of the [Base Setting] dialog is used to select a method from a list and the setting is made in the dialog displayed by pressing the [Configure] button. To report the Alert, make settings by clicking the function status bitmap and change to green.

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    Using the Alert Manager Setting of Alert Receiving from Agent (TCP/IP) Make the setting as follows: [Receive from Agent (TCP/IP) Setting] dialog is used to set and modify a socket receive. [Receive from Agent (TCP/IP) Setting] dialog – [Port Number]: Enter a port number used for socket receiving.

  • Page 59: Setting According To Other Report Receiving Method

    Using the Alert Manager Setting According to Other Report Receiving Method Select the setting method from a list in the [Other] property sheet of [Base Setting] dialog and make the setting in the dialog displayed by pressing the [Configure] button. Setting of Time Elapses Before Shut Down [Shutdown Delay Setting] dialog –...

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    Using the Alert Manager NOTE: If this function status is Red, the server never shut down/reboot even if a critical event or the shutting down request from the remote Manager has occurred. IMPORTANT: If these events occur, the server will shut down. 1.

  • Page 61: Save And Restore Of Alert Manager Setting

    Using the Alert Manager Save and Restore of Alert Manager Setting Make the setting in the dialog displayed by pressing the [Save Alert Manager Setting] or [Restore Alert Manager Setting] or [Save Monitor Event] of [Options] menu. Setting of "Save Alert Manager Setting" You can save the Alert Manager setting information including base setting, destination setting and monitor event to a file.

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    Using the Alert Manager Setting of "Restore Alert Manager Setting" You can restore the Alert Manager setting information from the file to your system. The file must be the following. The file which is saved in the Alert Manager of the same version. The file which is saved on the same product environment.

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    Using the Alert Manager Setting of "Save Monitor Event" You can save the monitor event information of the Alert Manager (including monitoring event, monitoring alert, monitoring indication, trap name, event message, destination etc.) to CSV file. The monitor event which can be selected is different according to the installed product (ESMPRO Agent, ESMPRO Manager etc.).

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    Using the Alert Manager (This page is intentionally left blank.)

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Express5800 series

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