NEC Express5800/340Hb-R N8800-047F User Manual page 268

7-24 Troubleshooting
This cannot indicate whether the NEC ESMPRO Agent machine is shut down or
entered into the sleep state. Keep these in mind when operating the system where
systems to be monitored may enter the sleep state.
Some items cannot be monitored with NEC ESMPRO Manager:
→ Some items cannot be monitored with NEC ESMPRO Manager of version 4.0 or
earlier.
NEC ESMPRO Manager Ver.4.1 is registered in NEC EXPRESSBUILDER
CD-ROM. Use the NEC ESMPRO Manager Ver.4.1.
The incorrect information appears on the printer information's available time:
→ When you add a new printer, install its driver and make its settings, if you do not
make settings for the available time from Add Printer Wizard, the printer's
available time (From and To) in [Printers and Faxes] are [00:00], on the other
hand, Manager's time are [9:00]. To display them properly, make the settings of
printer from [Printers and Faxes].
The procedures are as follows:
1. Start [Printers and Faxes], and open the printer properties you want to make
2. Select the [Advanced] tab.
3. Enter values in the available time (From and To), and click [OK] in the
Now, you can see the correct information from Manager, too.
Disk Maintenance While NEC ESMPRO Agent is Running:
→ The following works to disks (hard disk drive or magneto optical) are not allowed
while NEC ESMPRO Agent is running;
•
•
1. Select the [Start] - [Settings] - [Control Panel].
2. Open the [Service].
3. Select a service named "ESMCommonService", and click the [Stop].
4. Confirm that "ESMCommonService" stopped, and close the [Service].
5. Do the disk-related works.
6. Open the [Service] again, select "ESMCommonService" and click the
settings for. (Select the [Printers and Faxes], right-click and select
[Properties].)
[Advanced] and [Properties] dialog boxes.
To format or delete a partition by Disk Administrator or by other means.
To request programmatically to remove media from removable disks such as
MO, Zip and PD.
[Start].