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NEC Express5800/T120e Maintenance Guidance

NEC Express5800/T120e Maintenance Guidance

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NEC Express Server
Express5800 Series
Express5800/T120e
EXP246
Maintenance Guide
Model Number: T120e N8100-2089F/2090F/2091F
Chapter 1 Maintenance
Chapter 2 Useful Features
Chapter 3 Appendix
© NEC Corporation 2013
10.105.01-104.01
Dec 2013, 1st Edition

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Summary of Contents for NEC Express5800/T120e

  • Page 1 NEC Express Server Express5800 Series Express5800/T120e EXP246 Maintenance Guide Model Number: T120e N8100-2089F/2090F/2091F Chapter 1 Maintenance Chapter 2 Useful Features Chapter 3 Appendix 10.105.01-104.01 Dec 2013, 1st Edition © NEC Corporation 2013...

  • Page 2: Documents For This Product

    Chapter 2: Useful Features The detail of system BIOS settings, RAID Configuration Utility, and EXPRESSBUILDER Chapter 3: Appendix Error messages and Windows Event Logs Other documents Provides the detail of NEC ESMPRO, Universal RAID Utility, and the other features. Express5800/T120e Maintenance Guide...

  • Page 3: Table Of Contents

    Problem of Powering On........................25 Problem of Starting EXPRESSBUILDER ..................27 Problem of Installing OS ........................28 Problem of Starting OS ........................31 Problem of When STOP Error......................32 Problem of Operating a RAID System ....................33 Express5800/T120e Maintenance Guide...
  • Page 4 Creating and adding a configuration ...................90 4.3.2 Executing rebuilding manually ....................95 4.3.3 Setting a hot spare......................96 4.3.4 Executing Consistency Check ....................98 4.3.5 Other features........................99 LSI Software RAID Configuration Utility and Universal RAID Utility..........100 WebBIOS and Universal RAID Utility....................102 Express5800/T120e Maintenance Guide...
  • Page 5 Menus of EXPRESSBUILDER......................105 Utilities Provided by EXPRESSBUILDER ..................108 EXPRESSSCOPE Engine 3 ........................109 NEC ESMPRO ............................110 NEC ESMPRO Agent (for Windows) ....................110 NEC ESMPRO Manager........................111 NEC ESMPRO Agent Extension..................... 112 BMC Configuration ......................... 112 NEC ExpressUpdate Agent......................112 NEC Product Info Collection Utility......................

  • Page 6: Notations Used In This Document

    Unless otherwise stated, hard disk drive (HDD) described in this document refer to the following.  Hard disk drive (HDD)  Solid state drive (SSD) Removable media Unless otherwise stated, removable media described in this document refer to the following.  USB flash drive  Flash FDD Express5800/T120e Maintenance Guide...

  • Page 7: Abbreviations Of Operating Systems (Windows)

    Windows Server 2008 Enterprise Includes 64-bit and 32-bit Editions unless otherwise stated. The following appears on EXPRESSBUILDER.  Windows Server 2008 64-bit Edition: Windows Server 2008 x64  Windows Server 2008 32-bit Edition: Windows Server 2008 x86 Express5800/T120e Maintenance Guide...

  • Page 8: Trademarks

    Trademarks Trademarks EXPRESSSCOPE is a registered trademark of NEC Corporation. Microsoft, Windows, Windows Server, Windows Vista, and MS-DOS are registered trademarks or trademarks of Microsoft Corporation in the United States and other countries. Intel, Pentium, and Xeon are registered trademarks of Intel Corporation of the United States.

  • Page 9: License Agreement Notice

    BSD License which accompanies this distribution. The full text of the license may be found at http://opensource.org/licenses/bsd-license.php THE PROGRAM IS DISTRIBUTED UNDER THE BSD LICENSE ON AN "AS IS" BASIS, WITHOUT WARRANTIES OR REPRESENTATIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED. Express5800/T120e Maintenance Guide...

  • Page 10: Regulatory Notices

    CE Statement This is a Class A product. In domestic environment this product may cause radio interference in which case the user may be required to take adequate measures (EN55022). BSMI Statement Express5800/T120e Maintenance Guide...

  • Page 11: Warnings And Additions To This Document

    2. This document is subject to change at any time without notice. 3. Do not make copies or alter the document content without permission from NEC Corporation. 4. If you have any concerns, or discover errors or omissions in this document, contact your sales representative.

  • Page 12: Chapter 1 Maintenance

    Describes how to reset or clear the server. See this section if the server is not working or if you want to restore BIOS settings to the factory settings. 8. System Diagnostics Describes the system diagnostics of this server. 9. Offline Tools Describes tools for preventive maintenance of this product. Express5800/T120e Maintenance Guide...

  • Page 13: Transfer, Movement, And Disposal

    Important NEC assumes no liability for data leakage. Data seems to be erased when you empty "Recycle Bin" of Windows or run the "format" command of the operating system. However, the actual data remains on the hard disk drive. Data not erased completely might be restored by special software and used for unexpected purposes.

  • Page 14: Disposal Of The Server And Consumables

    Some components including fans, batteries, and the optical disk drive work for a limited period of time and require replacement. For stable operation of the server, NEC recommends you regularly replace these components. Contact your sales representative for information on replacement or the lifetime of components.
  • Page 15 Wait for a sufficient period of time before using the server and other components. Note Check and adjust the system clock before operating after relocating or storing the server. Express5800/T120e Maintenance Guide...

  • Page 16: Daily Maintenance

    We recommend you to apply the latest update always. NEC corporate site: http://www.nec.com/ [Support & Downloads] NEC also provides ExpressUpdate that helps you to download and install updates that must be applied to BIOS and FW of the server. ExpressUpdate is contained in EXPRESSBUILDER provided with the server.

  • Page 17: Checking Status Led

    For details, refer to Safety precautions in Precautions for Use in "User’s Guide".  Do not disassemble, repair, or alter the server.  Disconnect the power plug before cleaning the server. Express5800/T120e Maintenance Guide...

  • Page 18: Cleaning The Server

    POWER LED is off. An optical mouse does not work properly if the lens area is not clean. Wipe the sensor with a dry cloth to remove any dirt or dust. Express5800/T120e Maintenance Guide...

  • Page 19: User Support

    User Support Before getting after-sales service, check the contents of the warranty and service. Maintenance Services Service representatives from NEC subsidiary companies or companies authorized by NEC provide maintenance services. For the services, contact your sales representative. Before Asking for Repair If you think that a failure occurred, follow the steps below: 1.

  • Page 20: Collecting Failure Information

    4.1.1 Windows Server 2012 Click Settings from Charms Bar. To go to the step 5, you can directly choose Event Viewer by right-clicking on the lower left corner of the screen. [Settings] [Event Viewer] Express5800/T120e Maintenance Guide...
  • Page 21 Chapter 1 Maintenance 4. Collecting Failure Information Click Control Panel from Settings. Click System and Security of Control Panel. Click Administrative Tools and then click View event logs of System and Security. Express5800/T120e Maintenance Guide...

  • Page 22: Windows Server 2008 R2 / Windows Server 2008

    3. Click Save All Event As... from Action menu. 4. Type the file name of the log file in File name. 5. Select the type of the log file you want to save in Save as type, and then click Save. Express5800/T120e Maintenance Guide...

  • Page 23: Collecting Configuration Information

    2. Type msinfo32.exe in the text box, and then press <Enter> key. [Search] [Run] 3. System Information starts. 4. Click Export from File menu. 5. Type a file name to save in File Name, and then Click Save. Express5800/T120e Maintenance Guide...

  • Page 24: Windows Server 2008 R2/ Windows Server 2008

    Consult with your sales representative before dumping the memory. Dumping the memory while the server is in operating normally will affect the system operation. Important Do not reset during dumping memory or restarting the server even if the message of virtual memory shortage appears. Express5800/T120e Maintenance Guide...

  • Page 25: Troubleshooting

    Power Save is enabled, you need to press the power switch twice to start up the server. The screen is not displayed.  Wait until the NEC logo appears. The screen display is replaced by no indication (black screen) during a POST several times.
  • Page 26 BIOS start-up message appears after you reboot the server.  Are memory and PCI devices supported for use with this server?  Operation of the server with unauthorized devices is not guaranteed. Express5800/T120e Maintenance Guide...

  • Page 27: Problem Of Starting Expressbuilder

    Failed to open a file. Contact your sales representative. Failed to get the parameters of a file. Failed to save a file. Failed to copy a file. Contact your sales representative. An undefined error occurred. Express5800/T120e Maintenance Guide...

  • Page 28: Problem Of Installing Os

    When the keyboard or mouse is connected to the port that supports USB3.0 this error occurs. It is not a failure. Connect them to the USB 2.0 port. See Chapter 1 (4. Names and Functions of Parts) in User's Guide. Express5800/T120e Maintenance Guide...
  • Page 29 The system was installed as Workgroup although it is set to join the domain  Is the LAN cable properly connected?  If the LAN cable is not connected, the system is installed in workgroup setting, not in domain join setting. After the OS is started, join the domain. Express5800/T120e Maintenance Guide...
  • Page 30 "Create a parameter file for Windows OS" must be run using Microsoft HTML Application host. If it ® does not start, associate the file type with Microsoft HTML Application host via the following process. (1) Select Run in Windows Start menu. (2) Enter %windir%\system32\mshta.exe/register. Express5800/T120e Maintenance Guide...

  • Page 31: Problem Of Starting Os

    Either remove the cartridge or change the boot order in BIOS Setup.  Is Disk Array unit connected to the PCI card?  Change the boot device configuration from HDD Drive BBS Priorities of the BIOS Setup Boot menu. Express5800/T120e Maintenance Guide...

  • Page 32: Problem Of When Stop Error

    If you want to turn off the power at the blue screen, execute forced shutdown (continue to press the power switch for 4 seconds). If you press the switch briefly instead of holding it, the server will not power off. Express5800/T120e Maintenance Guide...

  • Page 33: Problem Of Operating A Raid System

    Cache Mode is changed to WThru (Write Through) even if you specify WBack (Write Back). For the description of the Cache Mode, see Chapter 2 (4. RAID System Configuration). Express5800/T120e Maintenance Guide...
  • Page 34 After the refresh operation is completed, the Cache Mode (current value) changes to Write Back. If the Cache Mode does not change to Write Back although 24 hours have elapsed, the battery may be faulty. Replace the battery. Express5800/T120e Maintenance Guide...
  • Page 35 To display correct controller name, run the following command stored in the EXPRESSBUILDER DVD and reboot the system. Windows Server 2012 EXPRESSBUILDER DVD:\005\win\winnt\ws2012\elxfc\friendlyname.exe Windows Server 2008 R2/Windows Server 2008 64-bit Edition EXPRESSBUILDER DVD:\005\win\winnt\ws2008x64\elxstor\friendlyname.exe Windows Server 2008 32-bit Edition EXPRESSBUILDER DVD:\005\win\winnt\ws2008\elxstor\friendlyname.exe Express5800/T120e Maintenance Guide...

  • Page 36: Problem Of Using Internal Devices And Other Hardware

     Refer to the manual that comes with your OS to check that the keyboard and mouse drivers are installed. (These drivers are installed along with the OS.) Some OS’s allow you to change the keyboard and mouse settings. Refer to the manual to check that the keyboard and mouse settings are correct. Express5800/T120e Maintenance Guide...

  • Page 37: Problem Of Os Operation

    Unable to access the (internal or external) SCSI devices  Is the SCSI device supported for use with the server?  Operation of any SCSI device that is not authorized by NEC is not guaranteed.  Are the optional SCSI controllers properly configured? ...
  • Page 38 Communication performance of an optional LAN board is degraded  NEC recommends that the value of Jumbo Packet be 4,000 bytes or less for N8104-128 if the settings of Flow Control are specified as anything other than Disabled. If the value of Jumbo Packet is set larger than the recommended value, communication performance may be degraded.

  • Page 39: Problem Of Starting Expressbuilder On Windows

    5.10 Problem of Bundled Software NEC ESMPRO Agent (for Windows)  For details of NEC ESMPRO Agent (for Windows), see "NEC ESMPRO Agent Installation Guide (Windows)" in EXPRESSBUILDER or its help. NEC ESMPRO Manager  For details of NEC ESMPRO Manager, see "NEC ESMPRO Manager Installation Guide" in EXPRESSBUILDER or its help.

  • Page 40: Problem Of Optical Disk Drive

    The power is not turned off  Is the suppression feature of the power switch enabled?  Restart the system once and start the BIOS setup utility. The menu to be confirmed: Server  Power Switch Inhibit Express5800/T120e Maintenance Guide...

  • Page 41: Windows System Recovery

    When the OEM drivers are required, copy the files under the following designated folder in EXPRESSBUILDER to removable media.  Windows Server 2008 R2: \005\win\winnt\oemfd\ws2008r2  Windows Server 2008 64-bit Edition: \005\win\winnt\oemfd\ws2008x64  Windows Server 2008 32-bit Edition: \005\win\winnt\oemfd\ws2008 Express5800/T120e Maintenance Guide...

  • Page 42: Resetting And Clearing The Server

    To reset the BMC, press BMC RESET Switch at least five seconds. The remote management feature is disabled for about 40 seconds after BMC is reset. Tips BMC RESET Switch only resets BMC and that does not restart the server. T120e Express5800/T120e Maintenance Guide...

  • Page 43: Forced Shutdown

    If the remote power-on feature is used, cycle the power once to load the OS after the power has been forcibly turned off, and then turn off the power again by shutting down the OS. T120e POWER Switch (Keep pressing for at least four seconds) Express5800/T120e Maintenance Guide...

  • Page 44: Clearing Bios Settings (Cmos Memory)

    To clear the password or the CMOS memory, use the corresponding jumper switch illustrated in the figure below. Important Do not change any other jumper switch settings. Any change may cause the server to fail or malfunction. Keep Keep (Factory setting) (Factory setting) Express5800/T120e Maintenance Guide...
  • Page 45 4. Wait at least five seconds and then return the jumper to Keep. 5. Reassemble the server. 6. Plug in the power cord and turn on the server. 7. Press <F2> key to start BIOS Setup Utility, and then run Load Setup Defaults from Save & Exit menu. Express5800/T120e Maintenance Guide...
  • Page 46 6. Press <F2> key to start BIOS Setup Utility and change the password, and then execute Save Changes and Exit. 7. Turn off the power and return the jumper to Keep by following steps 1 and 2. 8. Reassemble the server. Express5800/T120e Maintenance Guide...

  • Page 47: System Diagnostics

    When the diagnostics is completed, the screen changes as shown on the next page. See eupro_ug_en.pdf in the ¥isolinux¥diag folder of EXPRESSBUILDER for the End-User Mode (Professional) feature. Supervisor-Mode is intended for maintenance personnel. Express5800/T120e Maintenance Guide...
  • Page 48 Shows the diagnostics completion screen of the above diagnostics. <Device List> Shows a list of connected devices. <Log Info> Shows the log information of the diagnostics. To save it, connect FAT formatted removable media, and then choose Save(F). Express5800/T120e Maintenance Guide...
  • Page 49 Chapter 1 Maintenance 8. System Diagnostics <Option> Optional features can be used from this menu. <Reboot> Reboots the server. 5. Choose Reboot in Enduser Menu. The server restarts. Remove EXPRESSBUILDER DVD from the drive. System Diagnostics is now completed. Express5800/T120e Maintenance Guide...

  • Page 50: Offline Tools

    The following menu is displayed, after choosing a keyboard type,. Off-line TOOL MENU Maintenance Utility BMC Configuration BMC Configuration Initialization Exit 4. Choose a feature from the menu. See 9.2 Features of Offline Tools for more information. Express5800/T120e Maintenance Guide...

  • Page 51: Features Of Offline Tools

    Off-line Maintenance Utility is started when Maintenance Utility is selected. Off-line Maintenance Utility is used for preventive maintenance and failure analysis for this product. If you are unable to start NEC ESMPRO due to a failure, Off-line Maintenance Utility can be used to check the cause of the failure.

  • Page 52: Console-Less Feature

    You can also control Off-line Tools remotely by using BIOS Console Redirection. 9.3.2 Preparation Set the remote management feature of EXPRESSSCOPE Engine 3 in advance to check hardware error information during console-less operation. For settings information, see "EXPRESSSCOPE Engine 3 User's Guide" or NEC ESMPRO Manager online help. Express5800/T120e Maintenance Guide...

  • Page 53: Chapter 2 Useful Features

    Describes the EXPRESSBUILDER attached to the server. 6. EXPRESSSCOPE Engine 3 Describes EXPRESSSCOPE Engine 3. 7. NEC ESMPRO Describes NEC ESMPRO Agent and NEC ESMPRO Manager, applications to manage and monitor the server. 8. NEC Product Info Collection Utility Describes the NEC Product Info Collection Utility.

  • Page 54: System Bios

    You can check and change the parameters using the BIOS Setup Utility (SETUP). Starting SETUP Turn on the server and proceed with POST. Press <F2> key while the following message or NEC logo is displayed. Press <F2> SETUP, ... Parameters SETUP has the following menus.

  • Page 55: Main

    (an NTP server) is recommended. If the system time becomes considerably slow or fast over time even though you regularly adjust it, contact the dealer where you purchased the server or the maintenance service company for maintenance. Express5800/T120e Maintenance Guide...

  • Page 56: Advanced

    On Advanced, choose Processor Configuration and then press <Enter> key to display the menu screen shown below. For the menu that has on the left, move the cursor to it and then press <Enter> key to show its submenus. For details about the options, see the table on the next page. Express5800/T120e Maintenance Guide...
  • Page 57 Enables or disables Protected Processor Inventry Enabled Number (PPIN), This option is displayed only when the installed processor supports this feature. ]: Factory settings Processor Information Submenu For details about the options, see the table on the next page. Express5800/T120e Maintenance Guide...
  • Page 58 Displays the tertiary cache size of processor 2. Microcode Revision (display only). Displays the revision of the microcode applied to processor 2. EMT64 (display only). Displays whether processor 2 supports the Intel 64 architecture. Hyper-Threading (display only). Displays whether processor 2 supports Hyper-Threading features. Express5800/T120e Maintenance Guide...
  • Page 59 Enables or disables the Turbo Boost Technology feature. [Enabled] This option appears when EIST is set to Enabled. P-STATE Coordination [HW_ALL] Specifies the type for P-STATE coordination. This option is displayed only when EIST is set to Enabled. SW_ALL SW_ANY ]: Factory settings Express5800/T120e Maintenance Guide...
  • Page 60 Memory RAS Mode [Independent] Specifies the memory RAS mode. Mirroring Lock Step Sparing Patrol Scrub [Enabled] Enable only memory RAS feature (Patrol Scrubbing). Demand Scrub Disabled Enables or disables memory RAS feature (Demand [Enabled] Scrubbing). ]: Factory settings Express5800/T120e Maintenance Guide...
  • Page 61 Error: Forced startup with failed memory Disabled: The memory has failed Not Present: No memory is installed When Memory RAS Mode is set to Mirror/LockStep/Sparing, the relevant DIMM is displayed as Mirrored, LockStep, or Spared. Express5800/T120e Maintenance Guide...
  • Page 62 Advanced Error Reporting" at OS. On board LAN/VGA is not available the feature. 3 GB 4GB PCI Hole Granularity Specifies the size of address space used for PCI device. [2 GB] 1.5 GB 1 GB ]: Factory settings Express5800/T120e Maintenance Guide...
  • Page 63 ]: Factory settings Note For a RAID Controller, LAN card (network boot), or Fibre Channel controller, if no hard disk drive on which an OS is installed is connected, set the option ROM for that slot to Disabled. Express5800/T120e Maintenance Guide...
  • Page 64 Target Link Speed Limit. [8.0 GT/s] PCI4/5 Slot Link Speed Limit 2.5 GT/s PCI1 slot cannot be used when installing 1CPU only at [5.0 GT/s] Model T120e. PCI1 Slot Link Speed Limit is always Unavailable. ]: Factory settings Express5800/T120e Maintenance Guide...
  • Page 65 ]: Factory settings Note If the AC power is turned off, the Wake on Ring feature is not available on the next booting after AC power-on. Press Power Switch to start the system. Express5800/T120e Maintenance Guide...
  • Page 66 Hard Disk Drive Pre-Delay [Disable] Specifies delay time before accessing HDD during POST 3 Seconds process. 6 Seconds 9 Seconds 12 Seconds 15 Seconds 21 Seconds 30 Seconds ]: Factory settings Note NEC has not verified AHCI driver support. Express5800/T120e Maintenance Guide...
  • Page 67 1. System BIOS SATA Information Submenu Option Parameter Description SATA Port0 (display only) Displays the device connected to each port. Not Present is displayed when the slot has no device. SATA Port1 SATA Port2 SATA Port3 SATA Port4 Express5800/T120e Maintenance Guide...
  • Page 68 USB Storage 30 sec 40 sec Controller Timeout 1 sec Specifies the timeout period when Control, Bulk, and Interrupt 5 sec Transfer commands are issued to USB Controller. 10 sec [20 sec] ]: Factory settings Express5800/T120e Maintenance Guide...
  • Page 69 On BIOS Redirection Port, choose Serial Port A or Serial Port B and then press <Enter> key to display the menu screen shown below. For details about the options, see the table on the next page. Express5800/T120e Maintenance Guide...
  • Page 70 [IRQ 3]   Console Redirection Settings BIOS Redirection Port [Disabled] Specifies a serial port for direct connections using NEC Serial Port A ESMPRO Manager or hyper terminal. Serial Port B When this feature is enabled, the following options are displayed.

  • Page 71: Security

     User Password cannot be set without setting Administrator Password Tips  Do not set any password before installing OS.  If you have forgotten any password, contact your sales representative. For details about the options, see the table on the next page. Express5800/T120e Maintenance Guide...
  • Page 72 Enables or disables the remote keyboard and mouse supported [Enabled] by BMC.  Trusted Computing This option is displayed only when the optional TPM kit is installed. This option becomes available after Administrator Password is set ]: Factory settings Express5800/T120e Maintenance Guide...
  • Page 73 Chapter 2 Useful Features 1. System BIOS Trusted Computing Submenu On Security menu, choose Trusted Computing and then press <Enter> key to display the menu screen shown below. If TPM Support is enabled, the following menu screen appears. Express5800/T120e Maintenance Guide...
  • Page 74 Chapter 2 Useful Features 1. System BIOS If TXT Support is enabled, the following screen appears. For details about the options, see the table on the next page. Express5800/T120e Maintenance Guide...
  • Page 75 Enables or disables Intel Virtualization Technology for Directed [Enabled] processor feature. VT-d Disabled Enables or disables Intel Virtualization Technology for Directed [Enabled] I/O feature. This option is displayed only when the installed processor supports this feature. ]: Factory settings Express5800/T120e Maintenance Guide...

  • Page 76: Server

    Enables or disables the boot monitoring feature and specifies [Disabled] Boot Monitoring the timeout setting. To use this feature, install NEC ESMPRO 5-60 minutes Agent on Windows. If starting up an OS on which it is not installed, disable this feature.
  • Page 77 In this case, reduce the number of bootable devices by disconnecting any USB devices not required for bootup, or change parameter [Option ROM Scan] for onboard device or PCI slot to [Disabled.] ]: Factory settings Express5800/T120e Maintenance Guide...
  • Page 78 Displays the revision of the sensor data record. NM Firmware Version (display only) Displays the firmware revision of Intel Node Manager. Descriptor Revision (display only) Displays the Descriptor revision. Chipset Revision (display only) Displays the Chipset revision. Express5800/T120e Maintenance Guide...
  • Page 79 Powering on the server is available only by pressing POWER Switch. If AC-LINK setting is changed from the remote site with this option being set, press POWER switch twice to power on the server. ]: Factory settings Express5800/T120e Maintenance Guide...
  • Page 80 Abort (DC power is OFF) Forced shutdown* * Continue pressing POWER Switch for at least four seconds to forcibly turn off the power. Tips If an uninterruptible power supply (UPS) is used for automatic operation, set the AC-LINK to Power On. Express5800/T120e Maintenance Guide...

  • Page 81: Boot

    Boot Option #4  CD/DVD ROM Drive BBS Specifies the boot priority for each BIOS Boot Specification Priorities (BBS)  Floppy Drive BBS Priorities  Hard Drive BBS Priorities  Network Drive BBS Priorities ]: Factory settings Express5800/T120e Maintenance Guide...
  • Page 82 -- When executing Load Setup Defaults on Save & Exit menu, the highest priority within "CD/DVD ROM Drive BBS Priorities" is assigned to AMI Remote CD/DVD device. (*) See EXPRESSSCOPE Engine 3 User's Guide for details of Remote Management Extended License. Express5800/T120e Maintenance Guide...

  • Page 83: Save & Exit

    This option resets all settings in SETUP to the default settings. Note Factory settings are subject to change from the default settings depending on the server model. The settings must be corrected according to your hardware/software environment by referring to the list of settings in this section. Express5800/T120e Maintenance Guide...

  • Page 84: Flash Fdd

    Do not use Flash FDD to back up data. Flash FDD can be used to save temporary data. 2.1.1 Compensation for recorded data NEC does not pay compensation for data recorded on Flash FDD even if the data is lost. 2.1.2 Handling Flash FDD ...

  • Page 85: Power Control Feature

    For a device that has a Xeon Processor, power consumption of the server can be controlled through the command line interface of EXPRESSSCOPE Engine 3 (BMC) or by using NEC ESMPRO Manager. This feature curves the upper limit of the power consumption, which allows more servers to be installed in the environment where the power consumption is limited.

  • Page 86: Raid System Configuration

    *1: In the above figure, x of LSI Software RAID Configuration Utility Verx.xx indicates the utility version. *2: mm dd, yyyy indicates the date when the utility was created. *3: z of BIOS Version z.zz.zzzzzzzz indicates the version of the LSI Software RAID BIOS. Express5800/T120e Maintenance Guide...

  • Page 87: Exiting Lsi Software Raid Configuration Utility

    On TOP Menu of LSI Software RAID Configuration Utility, press <Esc> key. Exit? Choose Yes to exit the utility. When the following message appears, press <Ctrl> + <Alt> + <Delete> keys to restart the server. Press<CTRL><ALT><DEL> To Reboot The System Express5800/T120e Maintenance Guide...

  • Page 88: Menu Tree

    Views the Virtual Drive information  RAID Views the RAID level  SIZE Views the Virtual Drive capacity  Stripe SIZE Views the stripe size  #Stripes Views the number of hard disk drives in the Virtual Drive Express5800/T120e Maintenance Guide...
  • Page 89 Views the hard disk drive information  Device Type Device type  Capacity Capacity  Product ID Model  Revision No. Revision number  Link Speed Link speed Rebuild Performs rebuilding Check Consistency Checks Virtual Drive redundancy Express5800/T120e Maintenance Guide...

  • Page 90: Using Lsi Software Raid Configuration Utility

    If you want to specify the capacity, choose New Configuration or View/Add Configuration.  For RAID10, the Virtual Drive capacity is set as the maximum capacity. You cannot specify a capacity.  For RAID0, skip Consistency Check. Express5800/T120e Maintenance Guide...
  • Page 91 4. Use the cursor keys to move the cursor to the hard disk drive to be configured as an array disk, and then press <Space> key. The selected hard disk drive status changes from "READY" to "ONLINE". New Configuration – ARRAY SELECTION MENU PORT # ONLINE A00-00 ONLINE A00-01 Express5800/T120e Maintenance Guide...
  • Page 92 Virtual Drive. Virtual Drive(s) Configured RAID Size #Stripes StripeSz Status xxx.xxxGB 64 KB ONLINE Virtual Drive 0 RAID = 1 Units = MB Size = xxxxxxMB = Off = On Accept SPAN = NO Express5800/T120e Maintenance Guide...
  • Page 93 On state. (5) RA: Specifies whether to perform read ahead. Parameter Description Does not perform read ahead Performs read ahead *Recommended (6) Span: Specifies the span setting. This parameter is not used for this server. Express5800/T120e Maintenance Guide...
  • Page 94 16. Execute the consistency check process at the Virtual Drive for RAID1/RAID10 after initialization is complete. For details about the consistency check, see Chapter 2 (4.3.4 Executing Consistency Check). 17. Press <Esc> key to return to TOP Menu, and then exit LSI Software RAID Configuration Utility.. Express5800/T120e Maintenance Guide...

  • Page 95: Executing Rebuilding Manually

    6. To start the rebuilding the selected drive, choose Yes at the confirmation message. Rebuilding completes when the "Completed" progress bar on "REBUILDING" screen reaches 100%. 7. Press <Esc> key to return to TOP Menu, and then exit LSI Software RAID Configuration Utility. Express5800/T120e Maintenance Guide...

  • Page 96: Setting A Hot Spare

    4. Move the cursor to the hard disk drive to be used as a hot spare, and then press <Enter> key. 5. Choose Make HotSpare. 6. When choosing Yes at the confirmation message, the indication of the hard disk drive specified as a hot spare changes to "HOTSP". Express5800/T120e Maintenance Guide...
  • Page 97 <Enter> key, and then choose Change Drv State.  If two or more hard disk drives with the same capacity are assigned as a hot spare, rebuilding is executed from the drive that has a smaller port number. Express5800/T120e Maintenance Guide...

  • Page 98: Executing Consistency Check

    To start Consistency Check, choose Yes at the confirmation message. Consistency Check completes when the "Completed" progress bar on "CC Under Progress" screen reaches 100%. Press <Esc> key to return to TOP Menu, and then exit LSI Software RAID Configuration Utility. Express5800/T120e Maintenance Guide...

  • Page 99: Other Features

    The setting range is 0 to 100%. The default value is 30% (recommended). Viewing Hard Disk Drive information Displays information about a hard disk drive. On TOP Menu, choose Objects and then Physical Drive. Select the drive, and then choose Drive Properties. Express5800/T120e Maintenance Guide...

  • Page 100: Lsi Software Raid Configuration Utility And Universal Raid Utility

    Starts from 0 Starts from 1 Array (Disk Array) Starts from 0 Starts from 1 To be assigned based on an enclosure that contains the Physical drive (Physical Device) Starts from 0 physical device and its slot number. Express5800/T120e Maintenance Guide...
  • Page 101 (FGI) and the background initialization priority (BGI Rate). Universal RAID Utility cannot specify BGI Rate.  Universal RAID Utility cannot specify the initialization priority for LSI Embedded MegaRAID. No parameter for specifying the initialization priority is provided on the RAID Viewer properties. Express5800/T120e Maintenance Guide...

  • Page 102: Webbios And Universal Raid Utility

    Starts from 0 Starts from 1 Drive group (Disk Array) Starts from 0 Starts from 1 To be assigned based on an enclosure that contains the Drive (Physical Device) Starts from 0 physical device and its slot number. Express5800/T120e Maintenance Guide...
  • Page 103 High Consistency Check priority Middle  Tips WebBIOS can specify the background initialization priority, but Universal RAID Utility cannot.  The parameter of initialization priority (Slow Initialize) in Universal RAID Utility is not available for this server. Express5800/T120e Maintenance Guide...

  • Page 104: Details Of Expressbuilder

    Memory is connected correctly. See a) Check the status in Chapter 2 (5.3 Utilities Provided by EXPRESSBUILDER) - (2) Internal Flash Memory. When EXPRESSBUILDER is started from Internal Flash Memory, Boot Selection Menu shown in Chapter 2 (5.2 Menus of EXPRESSBUILDER) - (1) Boot Selection Menu appears. Express5800/T120e Maintenance Guide...

  • Page 105: Menus Of Expressbuilder

    You can operate EXPRESSBUILDER remotely by using BIOS Console Redirection when choosing Tool menu (Redirection mode). The menu items and the tools are the same as the normal mode. Tips Choose the normal mode when using the remote KVM feature. Express5800/T120e Maintenance Guide...
  • Page 106 Return to the previous menu The system diagnostics, which is used to analyze and diagnose the server and check the cable connection, can be started from Tool Menu. For details about system diagnostics, see Chapter 1 (8. System Diagnostics). Express5800/T120e Maintenance Guide...
  • Page 107 Integrated Installation You can easily install Starter Pack or applications using this feature. Log on the system with the built-in Administrator to use this feature. If you want to uninstall the applications or install individually, choose Applications. Express5800/T120e Maintenance Guide...

  • Page 108: Utilities Provided By Expressbuilder

    You can save the data to Internal Flash Memory when Internal Flash Memory is installed. (3) File Execution Directly runs an external utility on removable media. Use this feature only for utilities provided by NEC. Note Do not run the file provided by the third party.

  • Page 109: Expressscope Engine 3

    * The optional license for remote management (N8115-04) is required to use these features. Virtual USB mass storage, such as Remote FD, Remote CD/DVD, Remote USB Flash Drive, or Virtual Flash, is always connected to enable these features. Express5800/T120e Maintenance Guide...

  • Page 110: Nec Esmpro

    Chapter 2 Useful Features 7. NEC ESMPRO NEC ESMPRO NEC ESMPRO Agent (for Windows) For details of NEC ESMPRO Agent(for Windows), see "NEC ESMPRO Agent Installation Guide (Windows)" in EXPRESSBUILDER or its help. Express5800/T120e Maintenance Guide...

  • Page 111: Nec Esmpro Manager

    NEC ESMPRO Manager remotely controls and monitors the server hardware and RAID system. To use these features, install the bundled software such as NEC ESMPRO Agent on the server. See "NEC ESMPRO Manager Installation Guide" or online help of NEC ESMPRO for details.

  • Page 112: Nec Esmpro Agent Extension

    Chapter 2 Useful Features 7. ESMPRO NEC ESMPRO Agent Extension NEC ESMPRO Agent Extension enables you to manage the server remotely by this server’s BMC connecting with NEC ESMPRO Manager. For details, see "NEC ESMPRO Agent Extension Installation Guide" in EXPRESSBUILDER.

  • Page 113: Nec Product Info Collection Utility

    8. NEC Product Info Collection Utility NEC Product Info Collection Utility NEC Product Info Collection Utility can collect various data or logs related to the server all at once. You can collect the server information (Product Info) for maintenance by using this utility.

  • Page 114: Universal Raid Utility

    Creating Logical Drive of RAID 6 Four or more physical devices are needed to create a RAID 6 logical drive by using Universal RAID Utility. If you want to create a RAID 6 logical drive from three physical devices, use WebBIOS. Express5800/T120e Maintenance Guide...

  • Page 115: Express Report Service / Express Report Service(Https)

    10. Express Report Service / Express Report Service(HTTPS) Express Report Service / Express Report Service(HTTPS) For details about Express Report Service / Express Report Service(HTTPS), see “Express Report Service / Express Report Service(HTTPS) Installation Guide” in EXPRESSBUILDER. Express5800/T120e Maintenance Guide...

  • Page 116: Express Report Service(Mg)

    Chapter 2 Useful Features 11. Express Report Service(MG) Express Report Service(MG) For details about Express Report Service(MG), see “Express Report Service(MG) Installation Guide” in EXPRESSBUILDER. Express5800/T120e Maintenance Guide...

  • Page 117: Chapter 3 Appendix

    Shows a list of error messages for errors detected by the power on self-test (POST). 2. List of Windows Event Logs Shows a list of Windows event logs Accessing Data for Electrical Power, Temperature, and Processor Utilization Describes how to check power consumption in watts, intake temperature, and logical processor utilizations. Express5800/T120e Maintenance Guide...

  • Page 118: Post Error Message

    The next table lists the error messages and the actions to solve the problem.  Write down the displayed messages and beep code before contacting your sales Tips representative. The messages are useful information for maintenance. Express5800/T120e Maintenance Guide...
  • Page 119 CPU #2 A CPU of which clock speed is 9021 Unsupported CPU Speed detected on CPU #1 unsupported was detected. 9022 Unsupported CPU Speed detected on CPU #2 An error was detected in CPU 9040 PEI_CPU_SELF_TEST_FAILED initialization. Express5800/T120e Maintenance Guide...
  • Page 120 An error was detected in BIOS Contact your sales representative A804 corrupted. Flash ROM. CPU1_DIMM1 has been disabled. A memory error was detected. AE01 CPU1_DIMM1 has been disabled. CPU1_DIMM2 has been disabled. A memory error was detected. AE02 CPU1_DIMM2 has been disabled. Express5800/T120e Maintenance Guide...
  • Page 121 DIMM was forcibly enabled. AE88 CPU2_DIMM2 with error is An error in CPU2_DIMM2 was detected, but because all enabled. memory is currently disabled, this DIMM was forcibly enabled. Express5800/T120e Maintenance Guide...
  • Page 122 A Link Width error was detected B232 PCI Slot 2 - PCIE Link Width Error in PCI Slot 2. B233 PCI Slot 3 - PCIE Link Width A Link Width error was detected Error in PCI Slot 3. Express5800/T120e Maintenance Guide...
  • Page 123 Unplug the power cord, wait for at least 30 seconds, C10B BMC operational code then restart the server. If the same error is detected corrupted. repeatedly, contact your sales representative. An illegality was detected while C10C BMC update firmware updating BMC firmware. corrupted. Express5800/T120e Maintenance Guide...
  • Page 124 Server of the setup, this message appears if the configuration was changed since the previous since the previous startup. startup. If this message appears even when no configuration change has been made, contact your sales representative. Express5800/T120e Maintenance Guide...
  • Page 125 Unplug the power cord, wait for at least 30 seconds, C501 Intel Node Manager is in Recovery Mode. Recovery Mode. then restart the server. At that time, check the jumper switch setting on motherboard. If the same error is detected repeatedly, contact your sales representative. Express5800/T120e Maintenance Guide...
  • Page 126 Resetting the system failed. An error was detected during allocating the Remove all the installed PCI boards from the PCI resources. PCI slots, and then restart the server. If the error is detected again, contact your sales representative. Express5800/T120e Maintenance Guide...
  • Page 127 If this abnormality continues to occur, check if a fan has failed. If the same error still continues to occur, contact your sales representative. Express5800/T120e Maintenance Guide...
  • Page 128 Memory DIMM same error occurs after restart, contact your Sparing Fail-over to standby memory. sales representative. on CPUx (x:CPU socket number) Memory Mirroring Memory Mirroring feature failed over to standby memory. Fail-over on CPUx (x:CPU socket number) Express5800/T120e Maintenance Guide...
  • Page 129 It is possible that a fan has failed or is Non-Critical detected. clogged. Contact your sales representative. Baseboard Temperature1 Upper Non-Critical Baseboard Temperature1 Lower Critical Baseboard Temperature1 Upper Critical Baseboard Temperature2 Lower Non-Critical Baseboard Temperature2 Upper Non-Critical Baseboard Temperature2 Lower Critical Express5800/T120e Maintenance Guide...
  • Page 130 A power supply unit abnormality Make sure that the power cord is Power Supply1 Failure detected occurred. plugged in. If this does not resolve the problem, contact your sales Power Supply2 Failure representative. detected Express5800/T120e Maintenance Guide...
  • Page 131 CPU2-DIMM2. CPU2-DIMM3 Uncorrectable An unrecoverable error occurred for CPU2-DIMM3. Error An uncorrectable error occurred CPU2-DIMM4 Uncorrectable for CPU2-DIMM4. Error CPU2-DIMM5 Uncorrectable An unrecoverable error occurred Error for CPU2-DIMM5. CPU2-DIMM6 Uncorrectable An unrecoverable error occurred for CPU2-DIMM6. Error Express5800/T120e Maintenance Guide...
  • Page 132 Node Manager Internal Error Node Manager can't communicate BMC Node Manager Manufacturing Error Node Manager Persistent Storage Integrity Error Operation was performed during Contact your sales representative. Drive 0 Fault hard disk drive failure Drive 1 Fault Drive 2 Fault Express5800/T120e Maintenance Guide...
  • Page 133 System Front FAN1 Lower Non-Critical System Front FAN2 Lower Non-Critical System Front FAN3 Lower Non-Critical System Front FAN4 Lower Non-Critical System Front FAN5 Lower Non-Critical System Front FAN6 Lower Non-Critical System Front FAN7 Lower Non-Critical System Front FAN8 Lower Non-Critical Express5800/T120e Maintenance Guide...

  • Page 134: List Of Windows Event Logs

    If the message appears upon system startup or upon applying Starter Starter Pack Pack, there is no problem in system operation. Error Crash dump initialization failed! volmgr Go to the following Microsoft website for details. Upon OS Installation http://support.microsoft.com/kb/2756313/en-us Express5800/T120e Maintenance Guide...
  • Page 135 Unless the application event is registered after license authentication, 8198 When installing an OS, running an OS this event does not affect system operation. for the first time Go to the following Microsoft website for details. http://support.microsoft.com/kb/921471/en-us Express5800/T120e Maintenance Guide...
  • Page 136 Microsoft-Windows- Warning Shut down physical computer. Stopping/saving all virtual machines... Hyper-V-VMMS 14100 This event is logged when activating Windows Server 2012 Hyper-V, When the system is used. but this event does not affect system operation. Express5800/T120e Maintenance Guide...
  • Page 137 0088: 00 00 00 00 00 00 00 00 Adapter link down:Intel(R)～ Warning iANSMiniport The event shown above is logged at system startup if a team is At system startup, configured, however, there is no problem in operation of LAN driver. Express5800/T120e Maintenance Guide...
  • Page 138 This event does not affect system operation. Description: Detailed information of HRESULT Microsoft-Windows- Warning Returned hr=0xC004F022, original hr=0x80049E00 Security-SPP 1015 Unless the application event is registered after license authentication, Upon OS Installation this event does not affect system operation. Express5800/T120e Maintenance Guide...
  • Page 139 When installing an OS, running an OS If this event is logged when installing an OS, running an OS for the first for the first time, or applying Starter time, or while applying Starter Pack, it does not affect system Pack operation. Express5800/T120e Maintenance Guide...
  • Page 140 DNS resolution error on 'time.windows.com,0x9'. NtpClient Microsoft-Windows- Warning Time-Service will try again in 15 minutes and double the reattempt interval thereafter. The error was: No such host is known. (0x80072AF9) Upon OS Installation This event does not affect system operation. Express5800/T120e Maintenance Guide...
  • Page 141 Management Instrumentation namespace root\cimv2 to use the LocalSystem account. This account is privileged and the provider may cause a security violation if it does not correctly impersonate user requests. Upon OS Installation This event does not affect system operation. Express5800/T120e Maintenance Guide...
  • Page 142 6000 This event does not affect system operation. Upon OS Installation Microsoft-Windows- The winlogon notification subscriber <GPClient> failed a notification Warning Winlogon event. 6001 This event does not affect system operation. Upon OS Installation Express5800/T120e Maintenance Guide...

  • Page 143: Accessing Data For Electric Power, Temperature, And Processor Utilization

    WScript.Echo " Power Consumption = " & outparams.ResponseData(2)*256 + _ outparams.ResponseData(1) & " watts" End If ' End Script  Execution example C:¥VBS> cscript //nologo Power.vbs  Execution result Completion Code = 0x0 Power Consumption = 76 watts Express5800/T120e Maintenance Guide...

  • Page 144: Intake Air Temperature

    = oipmi.execmethod_("requestresponse",oinparams) If outparams.Completioncode = 0 Then If outparams.ResponseData(6) = 1 Then ' Full Sensor Record call GetSensorType(Reserve_LS, Reserve_MS, Record_LS, Record_MS, sensorType) If sensorType = 1 Then ' Temperature WScript.Echo "===========================================" call GetIDString(Reserve_LS, Reserve_MS, Record_LS, Record_MS) Express5800/T120e Maintenance Guide...
  • Page 145 WScript.Echo " Current Value = " & currentValue & " " & units2 End If End Sub Sub get2complement(raw, rv, bit) Select Case bit case 4: If raw And &h8 Then rv = 0 - ((&h10 - raw) and &h0f) Express5800/T120e Maintenance Guide...
  • Page 146 Intake air temperature data is obtained from the sensor with an ID string that contains any of the following: Amb, Ambient, or Front Panel. In the case of the sample above, the data is obtained from a sensor that contains Fnt Pnl Temp in its ID, with a resulting intake air temperature of 27C. Express5800/T120e Maintenance Guide...

  • Page 147: Processor Utilization

    Proc3 : PercentProcessorTime=0 Proc4 : PercentProcessorTime=76 Proc5 : PercentProcessorTime=0 Proc6 : PercentProcessorTime=0 Proc7 : PercentProcessorTime=0 Proc_Total : PercentProcessorTime=9 Proc 0 to Proc 7 show the utilization rate of each processor while Proc_Total shows the total processor utilization rate. Express5800/T120e Maintenance Guide...

  • Page 148: Linux

    CPU1_DIMM4 Temp | 43h | ns | No Reading CPU1_DIMM5 Temp | 44h | ns | No Reading CPU1_DIMM6 Temp | 45h | ns | No Reading P1 Therm Ctrl % | A0h | ok | 0 unspecified Express5800/T120e Maintenance Guide...

  • Page 149: Processor Utilization

    0.08 0.00 0.00 95.83 6.63 17:59:30 0.30 0.01 0.17 1.39 0.00 0.00 0.00 98.13 0.02 17:59:30 1.36 0.20 0.74 5.72 0.12 0.20 0.00 91.66 33.54 You can acquire the processor utilization rate by subtracting %idle from 100%. Express5800/T120e Maintenance Guide...

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