NEC Express5800/340Hb-R N8800-047F User Manual page 266

7-22 Troubleshooting
3. Click [OK] to terminate the operation.
NEC ESMPRO Agent cannot perform correctly:
→ If the SNMP Service is added after adaptation of the service pack in installation of
OS, adapt the service pack again. If not, the SNMP Service may not operate
correctly. This then disables NEC ESMPRO Agent to be operated.
→ The SNMP Service is required for operating NEC ESMPRO Agent.
If the SNMP Service is deleted after the installation of NEC ESMPRO Agent,
install the SNMP Service and then reinstall NEC ESMPRO Agent.
→ Some software products provided by other vendors use the SNMP Service.
If the SNMP Service and NEC ESMPRO Agent are installed in the system in
which such software as above is installed, it may be impossible to start NEC
ESMPRO Agent services. If so, delete the SNMP Service once and install the
service again. After which, reinstall NEC ESMPRO Agent and the other vendor's
software.
Total Status of the PCI Module
→ When each module's status is simplex, the total status of the PCI module
displayed on the Data Viewer is yellow (warning) and the status will be reflected
to the server status. The ft control software 3.0 or later does not display the
information on Ethernet or SCSI adapter on the tree of the Data Viewer. If an error
occurs on an Ethernet or SCSI adapter, view the alert reports.
Unknown or incorrect information appears in CPU information:
→ If you select [CPU Module]-[CPU] in the FTServer tree of the data viewer,
unknown or incorrect information appears in some information items.
The CPU information can be viewed by selecting [System]-[CPU] in the
[ESMPRO] tree.
The message prompting you to reconstruct the tree of the data viewer will appear:
→ If you dynamically change the configuration of the CPU or PCI module in the
relevant system during review of the server information by using the data viewer,
the message prompting you to reconstruct the tree of the data viewer will appear.
If you click the [Yes] button, the tree is reconstructed in the data viewer to reflect
the change of the system configuration on the data viewer.
To allow NEC ESMPRO Agent to receive SNMP packets sent from NEC
ESMPRO Manager, set the send community name in NEC ESMPRO
Manager to be the same as that accepted by the SNMP Service in NEC
ESMPRO Agent.