Recording Calls; Recording On Demand; Using Account Codes; Using Account Codes - Altigen MaxAgent Manual

Recording Calls

The voice recording feature in MaxAgent allows a user to record
conversations. Recorded conversations can then be played back through
voice mail or accessed at a centralized location.
Note: The voice recording feature is only available to Triton Analog
extensions and IP extensions.
WARNING: Listening in to or recording a conversation without the
consent of one or both parties may be a violation of local,
state and federal privacy laws. It is the responsibility of the
users of this feature to assure they are in compliance with all
applicable laws.

Recording on Demand

When the system administrator has set your extension to record on demand
(to a central location or to your voice mail), you can use MaxAgent to
initiate the recording.
To record a call—While connected to a call, click the Record
button, or right-click the call and select Start Recording from the context
menu. While a call is being recorded, a round red icon appears in the call's
Record column. If your system administrator has set the Insert Recording
Tone option for your extension, both parties will hear a tone when the
recording begins and every 15 seconds thereafter.
To pause recording—Right-click the call and select Pause Recording.
To end recording—Right-click the call and select Stop Recording.
To listen to the recording—If the system is set to save the recording as
your voice mail, you can hear the recording through the AltiGen Voice
Mail System. If the recording is being saved to a centralized location,
contact the system administrator for the location.
Note: Do not enter an account code while recording, because doing so
will disconnect the call.

Using Account Codes

If your system is set up to use account codes, you can associate calls with
specific codes for billing or tracking purposes.
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