Are The Documents You Receive Of Poor Quality; Does Your Unit Switch To Memory Substitution Reception Even Though Paper Is Present; Cannot Receive A Confidential Document In Your Confidential Mailbox; Cannot Poll Another Fax Unit And Receive Its Document - Olivetti Copia 9916 User Manual

Are the documents you receive of poor quality?

• Is your toner cartridge running low on toner?
Remove your toner cartridge and gently tilt it from side to side five
or six times to redistribute the remaining toner. If this does not solve
the problem, replace with a new toner cartridge. (1 Chapter 6 of the
Copier User's Guide)
• Is the platen glass of the other fax unit clean?
Copy a document on your unit. If the document is clean, the problem
lies with the sender's fax unit. Contact the sender, and ask them to
clean their fax unit.
Does your unit switch to memory substitution reception
even though paper is present?
• Are the setting options to select the CASSETTE ELIGIBLTY correct?
Correct the fax reception options for selecting the CASSETTE
ELIGIBLTY. (1 p. 14-23)
Cannot receive a confidential document in your
confidential mailbox?
• Is a confidential mailbox set?
Check your confidential mailbox settings. (1 p. 8-3)
• Did the other party specify the correct subaddress and password
for your confidential mailbox?
Contact the other party and check.

Cannot poll another fax unit and receive its document?

• Is the other party's fax unit set to automatic reception?
Contact the other party and check.
• Is a document set on the other party's unit?
Contact the other party and check.
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Troubleshooting Chapter 13