Appendix A. Getting Help And Technical Assistance; Before You Call; Getting Help And Information From The World Wide Web; Calling For Service - Lenovo ThinkServer TD200x Hardware Maintenance Manual

Appendix A. Getting help and technical assistance

If you need help, service, or technical assistance or just want more information about Lenovo products, you
will find a wide variety of sources available from Lenovo to assist you. This section contains information
about where to go for additional information about Lenovo and Lenovo products, what to do if you
experience a problem with your system, and whom to call for service, if it is necessary.

Before you call

Before you call, make sure that you have taken these steps to try to solve the problem yourself:
• Check all cables to make sure that they are connected.
• Check the power switches to make sure that the system and any optional devices are turned on.
• Use the troubleshooting information in your system documentation, and use the diagnostic tools that
come with your system. Information about diagnostic tools is in Diagnostics.
• Go to the at http://www.lenovo.com/support to check for technical information, hints, tips, and new
device drivers or to submit a request for information.
You can solve many problems without outside assistance by using the information available on the Lenovo
support site or by following the troubleshooting procedures that Lenovo provides in the documentation that
is provided with your Lenovo product. The documentation that comes with Lenovo systems also describes
the diagnostic tests that you can perform. Most systems, operating systems, and programs come with
documentation that contains troubleshooting procedures and explanations of error messages and error
codes. If you suspect a software problem, see the documentation for the operating system or program.

Getting help and information from the World Wide Web

On the World Wide Web, the Lenovo Web site has up-to-date information about Lenovo systems,
optional devices, services, and support. For general information about Lenovo products or to
purchase Lenovo products, go to http://www.lenovo.com. For support on Lenovo products, go to
http://www.lenovo.com/support.

Calling for service

During the warranty period, you can get help and information by telephone through the Customer Support
Center.
These services are available during the warranty period:
• Problem determination - Trained personnel are available to assist you with determining a hardware
problem and deciding what action is necessary to fix the problem.
• Hardware repair - If the problem is caused by hardware under warranty, trained service personnel are
available to provide the applicable level of service.
• Engineering Change management - There might be changes that are required after a product has
been sold. Lenovo or your reseller will make selected Engineering Changes (ECs) available that apply
to your hardware.
These items are not covered by the warranty:
• Replacement or use of parts not manufactured for or by Lenovo or non-warranted Lenovo parts
• Identification of software problem sources
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