Diagnostic Tools; Hp Insight Diagnostics; Hp Insight Diagnostics Survey Functionality - HP ProLiant DL388 Troubleshooting Manual

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Operating environments which do not provide native USB support

Diagnostic tools

HP Insight Diagnostics

HP Insight Diagnostics is a proactive server management tool, available in both offline and online versions,
that provides diagnostics and troubleshooting capabilities to assist IT administrators who verify server
installations, troubleshoot problems, and perform repair validation.
HP Insight Diagnostics Offline Edition performs various in-depth system and component testing while the OS
is not running. To run this utility, launch the SmartStart CD.
HP Insight Diagnostics Online Edition is a web-based application that captures system configuration and
other related data needed for effective server management. Available in Microsoft® Windows® and Linux
versions, the utility helps to ensure proper system operation.
For more information or to download the utility, refer to the HP website (http://www.hp.com/servers/diags).
Smart Array SCSI Diagnosis feature
NOTE:
The HP Insight Diagnostics Online Edition
use non-intrusive system level checks to diagnose Smart Array SCSI hard drives. Diagnosis supports SCSI,
SATA, and SAS hard drives that are attached to a Smart Array controller and configured as part of a logical
volume. Diagnosis is not component testing, but is a combination of drive history and controller error status.
Diagnosis assists in confirming hardware status and is faster than offline testing. Using the diagnosis feature
reduces downtime and provides information on one pass.
The diagnosis feature should be used:
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To troubleshoot why a hard drive is in a particular state.
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When HP SIM reports a hard drive pre-failure or that a hard drive has failed.
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When data corruption or storage problems occur, but no physical indications are evident.
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When conflicting errors exist.
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When repeated failures occur.

HP Insight Diagnostics survey functionality

HP Insight Diagnostics (on page 76) provides survey functionality that gathers critical hardware and software
information on ProLiant servers.
This functionality supports operating systems that may not be supported by the server. For operating systems
supported by the server, see the HP website (http://www.hp.com/go/supportos).
If a significant change occurs between data-gathering intervals, the survey function marks the previous
information and overwrites the survey data files to reflect the latest changes in the configuration.
This feature is only available in HP Insight Diagnostics Online Edition.
("HP Insight Diagnostics" on page 76) provides the capability to
Software tools and solutions 76