HP ProLiant DL388 Troubleshooting Manual page 45

•
If the drive fault LED is flashing, replace the hard drive. See the server maintenance and service guide.
•
If the drive fault LED is not flashing and the operating system supports HP Insight Diagnostics, version
7.40 or later
Run the Smart Array SCSI Diagnosis feature (on page 76).
a.
Perform the actions recommended by the diagnosis report.
b.
If the issue is still present, run ADU, version 7.31 or later
c.
For ADU report analysis, contact HP support
•
If the drive fault LED is not flashing and the operating system does not support HP Insight Diagnostics,
version 7.40 or later
version 7.31 or later
support ("Contacting
System completes POST but drive fails
Action:
Be sure no loose connections (on page 19) exist.
1.
Be sure no device conflict exists.
2.
Be sure the hard drive is cabled properly and terminated if necessary.
3.
Be sure the hard drive data cable is working by replacing it with a known functional cable.
4.
Be sure the access panel is installed properly when the server is operating. Drives may overheat and
5.
cause sluggish response or drive failure.
Run Insight Diagnostics
6.
indicated.
Run RBSU
7.
properly.
No hard drives are recognized
Action:
Be sure no power problems (on page 38) exist.
1.
Check for loose connections (on page 19).
2.
Be sure that the controller supports the hard drives being installed.
3.
Be sure the controller has the most recent firmware.
4.
Hard drive is not recognized by the server
Action:
Check the hard drive LEDs to be sure they indicate normal function. For information on hard drive LEDs,
1.
see hard drive LED combinations (on page 21). For server-specific hard drive LED information, see the
server documentation or the HP website (http://www.hp.com).
("HP Insight Diagnostics" on page 76), perform the following:
("HP Insight Diagnostics" on page 76), insert the SmartStart CD and run ADU,
("Array diagnostic
HP" on page 177).
("HP Insight
("HP ROM-Based Setup
("Contacting
software" on page 77). For ADU report analysis, contact HP
Diagnostics" on page 76) and replace failed components as
Utility" on page 68) to verify that the boot controller order is set
("Array diagnostic software" on page 77).
HP" on page 177).
Hardware problems 45